))
HubSpot Update: Update to behavior on preference page for subscription types with a "not specified" status
Manage episode 443332316 series 3605105
Content provided by George B. Thomas and Sidekick Strategies. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by George B. Thomas and Sidekick Strategies or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Product Update Briefing: Communication Preferences
Date: October 1, 2024
Topic: Update to behavior on preference page for subscription types with a "not specified" status
Summary: This product update clarifies the user experience on the Communication Preferences page by ensuring only actively subscribed communication types are displayed as "ticked". This change eliminates confusion previously caused by displaying both "subscribed" and "not specified" types as active.
Key Changes:
- Visual Representation: Previously, both 'subscribed' and 'not specified' subscription types appeared as 'ticked' on the Preference Page. Now, only subscription types with a status of 'subscribed' will be shown as 'ticked'.
- Unsubscribe Behavior: "Any subscription type left 'unticked' at the time of saving will be marked as unsubscribed."
- Consistency Across Portals: This update ensures a consistent experience for all users regardless of the portal's GDPR setting. Previously, the display differed based on this setting.
Impact:
- Reduced User Confusion: The update provides a clearer understanding for users by accurately reflecting their active communication subscriptions.
- Enhanced Control: Users gain more control over their communication preferences, as they can easily identify and manage their active subscriptions.
Quote:
"This change reduces confusion for contacts by ensuring they only see the subscription types they are actively subscribed to when managing their preferences."
Rollout:
This update will be effective for all hubs and tiers.
47 episodes
Share
