Support 2.0: Reimagining Customer Support & Networking via AI Agents with Irosha de Silva

This New Way

#Fellow.app #Tech #Season 2

30:23

Tiffany Yu is the CEO & Founder of Diversability, an award-winning social enterprise to elevate disability pride; the Founder of the Awesome Foundation Disability Chapter, a monthly micro-grant that has awarded $92.5k to 93 disability projects in 11 countries; and the author of The Anti-Ableist Manifesto: Smashing Stereotypes, Forging Change, and Building a Disability-Inclusive World. As a person with visible and invisible disabilities stemming from a car crash, Tiffany has built a career on disability solidarity. Now that she has found success, she works to expand a network of people with disabilities and their allies to decrease stigmas around disability and create opportunities for disabled people in America. Episode Chapters 0:00 Intro 1:26 When do we choose to share our disability stories? 4:12 Jay’s disability story 8:35 Visible and invisible disabilities 13:10 What does an ally to the disability community look like? 16:34 NoBodyIsDisposable and 14(c) 21:26 How does Tiffany’s investment banking background shape her advocacy? 27:47 Goodbye and outro For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/…

about a year ago 34:13

MP3•Episode home

Subscribe at www.thisnewway.com to get the step-by-step playbooks, tools, and workflows.

In this episode, Aydin chats with Irosha de Silva, the founder of Marketrics, about how AI is transforming customer support from passive documentation to real-time, visual, and agentic assistance. They discuss how they met through an AI networking tool called Bordy, how Irosha transitioned from running a software agency to launching an AI-powered startup, and how tools like Grok and GitHub Copilot are changing the game for fast-moving teams. Irosha also demos how Marketrics works—revealing a future where SaaS tools can support users visually and contextually, without human intervention.

TIMESTAMPS

0:40 – How Aydin and Irosha met through Bordy, an AI networking agent

2:50 – Irosha’s tech background and software agency journey

4:55 – Going “all in” on building a product in AI6:15 – The frustrating customer support moment that sparked Marketrics

8:20 – How Marketrics uses agentic AI to improve customer support

10:00 – The impact of AI on company-building today

11:45 – How startups can now reimagine any function with AI

12:45 – Tools Marketrics uses: GitHub Copilot, Grok, ChatGPT

14:00 – How AI is helping founders actually get things done (like LinkedIn posts!)

16:00 – Irosha’s process for turning notes into a high-performing post using Grok

21:10 – Live demo: How Marketrics works with Canva as an example

27:00 – Reimagining support: From reading docs to real-time visual guidance

30:00 – Why user patience is dropping in the AI era

31:00 – What excites Irosha most about the next 12 months of AI

32:50 – How to connect with Irosha

Tools & Resources Mentioned

Bordy – AI networking agent that introduces professionals via email

Marketrics – Irosha’s AI-powered customer support platform (marketrics.ai)

Grok – AI tool (by xAI) Irosha uses to generate real-time LinkedIn posts

GitHub Copilot – AI code assistant used by Markettrics’ dev team

ChatGPT – Used alongside Grok for content creation and support

Cursor – Another AI coding tool briefly mentioned by Aydin

Nvidia GTC Conference – Where Irosha gathered content for his LinkedIn post

227 episodes

Support 2.0: Reimagining Customer Support & Networking via AI Agents with Irosha de Silva

This New Way

38 subscribers

published about a year ago

MP3•Episode home

Subscribe at www.thisnewway.com to get the step-by-step playbooks, tools, and workflows.

TIMESTAMPS

0:40 – How Aydin and Irosha met through Bordy, an AI networking agent

2:50 – Irosha’s tech background and software agency journey

4:55 – Going “all in” on building a product in AI6:15 – The frustrating customer support moment that sparked Marketrics

8:20 – How Marketrics uses agentic AI to improve customer support

10:00 – The impact of AI on company-building today

11:45 – How startups can now reimagine any function with AI

12:45 – Tools Marketrics uses: GitHub Copilot, Grok, ChatGPT

14:00 – How AI is helping founders actually get things done (like LinkedIn posts!)

16:00 – Irosha’s process for turning notes into a high-performing post using Grok

21:10 – Live demo: How Marketrics works with Canva as an example

27:00 – Reimagining support: From reading docs to real-time visual guidance

30:00 – Why user patience is dropping in the AI era

31:00 – What excites Irosha most about the next 12 months of AI

32:50 – How to connect with Irosha

Tools & Resources Mentioned

Bordy – AI networking agent that introduces professionals via email

Marketrics – Irosha’s AI-powered customer support platform (marketrics.ai)

Grok – AI tool (by xAI) Irosha uses to generate real-time LinkedIn posts

GitHub Copilot – AI code assistant used by Markettrics’ dev team

ChatGPT – Used alongside Grok for content creation and support

Cursor – Another AI coding tool briefly mentioned by Aydin

Nvidia GTC Conference – Where Irosha gathered content for his LinkedIn post

227 episodes

#Fellow.app #Tech #Season 2

All episodes

1
AI Becomes a Board Member and Thought Partner with Greg Shove, CEO at Section AI 44:47

5 days ago44:47

44:47

In this episode, Aydin sits down with Greg Shove, CEO of Section, to unpack how AI isn't just a productivity tool—it's a new cognitive layer for modern organizations. Greg shares how Section pivoted from executive education to AI enablement after a single eye-opening session with ChatGPT. He dives deep into what it really takes to embed AI into workflows, culture, and decision-making—and why “talking to AI” is now mandatory at his company. From building a company-wide second brain with Claude to simulating board meetings with GPT, Greg offers a masterclass in practical AI integration. Timestamps: 1:35 – Greg’s background: from flameouts to $250M in exits 2:00 – Section’s pivot from exec ed to AI enablement 3:01 – The 6-month internal resistance to AI 4:50 – Why training isn’t enough: the real AI challenge is change management 6:07 – Why treating AI like regular software is a strategic mistake 8:26 – What successful AI deployments have in common 10:02 – Lessons from Shopify, Duolingo, and Fiverr on AI expectations 11:45 – The price of AI is too low—why that might change 14:03 – AI vs. analyst time: “an hour becomes a minute” 15:31 – Section’s 25% productivity gain with AI 18:58 – Measuring productivity impact without perfect data 21:24 – Clever metrics: output per headcount, OKRs, AI shoutouts 24:51 – Using Claude as a company “second brain” 26:11 – Greg’s AI desktop setup: Perplexity, GPT, Claude 27:43 – The Section Expert: maintaining company context for AI 29:27 – “Working with Greg” manual: how to humanize your AI input 31:00 – The difference between values and operating principles 34:42 – Roleplaying board members with AI before real board meetings 36:05 – Claude vs. ChatGPT vs. humans: who gave better board insights? 41:00 – AI for owner-operators: create your own board 42:26 – What Greg’s most excited about: how AI unlocks new opportunities 44:08 – Where to find Greg & Section + listener discount Tools & Technologies Mentioned: Claude (Anthropic): Used to build a company-wide second brain and simulate board member personas GPT (OpenAI): Used as a daily thought partner and board advisor Perplexity: A go-to AI for fast, accurate information lookups Section Expert (Claude project): A centralized AI project workspace housing all of Section's key documents for brainstorming ProfAI (Section’s product): An AI-powered coach designed to teach people how to use AI effectively ChatGPT for Teams: Mentioned as a better, paid alternative to free-tier tools Gemini Pro: Noted for its screen-sharing and future context-awareness potential Copilot (Microsoft): One of several LLM tools tested during board simulations Subscribe at⁠ thisnewway.com⁠ to get the step-by-step playbooks, tools, and workflows.…

1
AI Agents Run Your Inbox, Calendar & Socials with Sam Partee 40:46

12 days ago40:46

40:46

What if your AI agent could send emails, check your calendar, and even text people on your behalf—all securely and with your permission? In this episode, Aydin and guest co-host Alexandra from Fellow talk with Sam Partee, co-founder of Arcade, about how AI agents are actually becoming useful in the real world. Sam breaks down how Arcade enables LLM-powered agents to act on your behalf across tools like Gmail, Slack, Salesforce, and more, without sacrificing security. He also shows us how he automates his own workflows, from email triage to iMessage replies, and shares how tools like Cursor and Claude are reshaping how engineers work day-to-day. Whether you're technical or not, this episode is packed with actionable insights on what it means to work in an AI-native company—and how to start doing it yourself. Timestamps 0:00 – The future of agents impersonating people 01:20 – Meet Sam Partee and his background in high-performance computing 02:50 – What Arcade is and how it powers AI agents 05:10 – Use case: ambient social media agents 06:50 – “YOLO mode” vs. human-in-the-loop agent workflows 07:30 – Building a lean AI-native company 08:00 – Engineers are now 1.5x more productive—with caveats 12:00 – Why the whole team (PMs, QA, etc.) should use tools like Cursor1 4:00 – How Markdown became the LLM-native format 17:00 – Sam’s iMessage agent and calendar automation 18:45 – His AI-powered inbox (email triage + drafting) 21:00 – Live demo: using Slack assistant “Archer” built with Arcade 24:00 – How non-technical people can use these tools too27:00 – Cursor vs. Copilot: What’s better? 30:00 – Cursor agent mode and example developer workflows 34:00 – Vector databases and prompt design 35:00 – Using LLMs to redesign error handling and generate docs 38:00 – Advice for teams adopting AI: start by building Tools and Technologies: Arcade – Let AI agents act on your behalf (email, Slack, calendar, etc.) with secure OAuth. Cursor – LLM-native IDE with full-codebase context. Ideal for AI-assisted development. Claude – Chat interface + agent orchestration, paired with Arcade. LangGraph – Multi-agent orchestration framework with human-in-the-loop support.T ailScale – Secure remote networking; enables Sam to access agents from anywhere. Twilio – Used for SMS reminders and notifications. Obsidian + Markdown – Sam uses Markdown + AI for personal notes and research. GitHub Copilot – Used in tandem with Cursor for inline suggestions and PR reviews. Subscribe to the channel for more behind-the-scenes looks at how top teams are rethinking work with AI. Subscribe at thisnewway.com to get the step-by-step playbooks, tools, and workflows.…

1
AI Builds Custom Software and Replaces Tedious Dev Work with Edmundo Ortega of Machine & Partners 40:38

19 days ago40:38

40:38

In this episode, Edmundo Ortega, partner at Machine & Partners, joins to explore how AI is transforming the way we build and ship software. He shares real-world use cases—from cutting document processing time by thousands of hours to prototyping apps with tools like Bolt in under 15 minutes. We also dive into: • How non-technical team members can now contribute to development • How Ed uses Claude to write in his own voice • Why leaders should think beyond cost savings to unlock AI’s full potential Whether you're a developer, founder, or team leader, this episode will reshape how you think about building with AI. Timestamps 00:00 – The promise of AI beyond cost savings 01:10 – Edmundo's background and the founding of Machine & Partners 04:40 – How Machine & Partners identifies and builds AI use cases 05:45 – Personal shift to an AI-powered workstyle 07:00 – Building internal tools using Bolt 09:20 – Demo: Creating a chart parser app using Bolt 12:00 – Claude vs. ChatGPT for writing with custom instructions1 5:15 – Use case: Automating document extraction for analysts 21:00 – Workflow transformation with AI and report generation 25:15 – PMs using AI to prototype and inspire devs 33:00 – AI's impact on team structure and dev productivity 38:24 – How to get in touch with Ed and his advice for the next 18 months Tools & Technologies Mentioned • Bolt (bolt.new) • Claude 3.7 (Anthropic) • ChatGPT / GPT-4.5 • Cursor (AI coding assistant) • Chart.js• Google Sheets • OpenAI API • Replit • N8N • Make.com • Gumloop • Relay • SectionSchool.com Subscribe at⁠ thisnewway.com⁠ to get the step-by-step playbooks, tools, and workflows.…

1
AI Prototypes 5 Products in a Weekend with Sukhpal Saini, CEO of Engyne 40:59

26 days ago40:59

40:59

In this episode of This New Way, Aydin sits down with Sukhpal Saini, founder of Engyne, to dive into how AI is reshaping the way we build products, market them, and even manage our personal networks. Sukhpal shares how he prototypes with AI, automates content creation, and turns conversations into distribution-ready assets. From building 30+ products to launching a Canva app for LinkedIn carousels, this episode is packed with actionable insights. Timestamps: 0:00 — Intro: Welcome to This New Way 1:30 — The AI curiosity wave and why people are hungry for tactical content 4:00 — Suk’s journey from IBM, Apple, and Saks to 30+ side projects and Engyne 5:45 — The shift from building in Figma to building 5 real prototypes with A 8:00 — Using Replit and ChatGPT to get fast, real customer feedback 13:00 — How marketers can build lead gen tools without engineering 16:30 — Will we have fewer engineers in the future? 19:00 — Demo #1: Nexus — Using AI to query your own network 22:00 — Why personal productivity tools no longer require SaaS subscriptions 24:50 — Demo #2: A Voice of Customer app to analyze transcripts and shape messaging 29:00 — Demo #3: Carousel Studio — Turn your ideas into LinkedIn carousels with a Canva app 35:00 — The power of creating from your unique opinion, not AI-generated fluff 37:00 — Engyne’s vision: Become a mini media machine 39:00 — Closing thoughts and future predictions for AI-powered solo businesses Tools and Technologies Mentioned: Replit – A browser-based coding environment that lets you write, run, and deploy software quickly. Suk uses it to rapidly prototype multiple product ideas in minutes. ChatGPT – OpenAI’s conversational AI model, used to generate code, iterate on features, and assist in product development. Claude – An AI assistant developed by Anthropic, used similarly to ChatGPT for coding and ideation. Prisma – A modern ORM (Object-Relational Mapping) tool for Node.js and TypeScript, used in Suk’s Voice of Customer app to manage the database. OpenAI API – The underlying API that powers GPT models like ChatGPT, allowing users to integrate AI functionality into their custom apps. Enjoyed the episode? Subscribe at thisnewway.com…

1
AI Replaces Forms, Pre-Screens Job Applicants and Trains Teams with Rob Imbeault from Heartee Foods 39:51

5 weeks ago39:51

39:51

In this episode of This New Way, Aydin talks to Rob, co-founder of Heartee Foods, co-founder of Assent and longtime AI practitioner, about how he’s integrating AI into every corner of his mushroom farming business — from training systems and voice-driven data entry to hiring pipelines and grant applications. Rob shares how his team replaced costly software with internal tools powered by LLMs, dramatically accelerating operations and unlocking new insights. If you're curious how AI can power real-world logistics and training — this one's for you.Timestamps:00:00 – Intro: Rob’s background in machine learning and startup journey01:15 – Building Heartee Foods and pivoting from software to farming03:00 – Voice-based data collection for daily farm operations04:50 – Replacing forms with AI-powered voice inputs06:00 – Creating an internal LMS using LLMs and video training07:40 – Why traditional audits now take 2 hours instead of 2 weeks10:00 – The power of voice in AI interfaces and workplace design12:00 – Using AI to build and query internal documentation systems13:45 – Why LLM-powered search beats traditional search16:30 – Building internal software faster than ever before20:00 – How Rob uses AI to evaluate job candidates using transcripts24:00 – Demo: Ranking resumes with NotebookLM28:00 – Using LLMs to draft government grant applications34:00 – Automating grant budgeting and narrative writing with AI36:00 – The future of coding: From dev-led to voice-initiated workflows38:00 – Rob’s advice to leaders: “Just start using it”Tools & Resources Mentioned:Fellow – For recording and transcribing interviewsAnthropic Claude / GPT-3.5 – Used to build internal toolsNotebookLM (Google) – Used to rank resumes and answer hiring questionsCursor – AI coding tool for faster software developmentSiri (macOS voice dictation) – Used for hands-free data entry and draftingCustom LMS with LLM integration – Built in-house to replace third-party toolsSubscribe at Thisnewway.com to get the step-by-step AI workflows.…

1
Support 2.0: Reimagining Customer Support & Networking via AI Agents with Irosha de Silva 34:13

6 weeks ago34:13

34:13

Subscribe at www.thisnewway.com to get the step-by-step playbooks, tools, and workflows. In this episode, Aydin chats with Irosha de Silva, the founder of Marketrics, about how AI is transforming customer support from passive documentation to real-time, visual, and agentic assistance. They discuss how they met through an AI networking tool called Bordy, how Irosha transitioned from running a software agency to launching an AI-powered startup, and how tools like Grok and GitHub Copilot are changing the game for fast-moving teams. Irosha also demos how Marketrics works—revealing a future where SaaS tools can support users visually and contextually, without human intervention. TIMESTAMPS 0:40 – How Aydin and Irosha met through Bordy, an AI networking agent 2:50 – Irosha’s tech background and software agency journey 4:55 – Going “all in” on building a product in AI6:15 – The frustrating customer support moment that sparked Marketrics 8:20 – How Marketrics uses agentic AI to improve customer support 10:00 – The impact of AI on company-building today 11:45 – How startups can now reimagine any function with AI 12:45 – Tools Marketrics uses: GitHub Copilot, Grok, ChatGPT 14:00 – How AI is helping founders actually get things done (like LinkedIn posts!) 16:00 – Irosha’s process for turning notes into a high-performing post using Grok 21:10 – Live demo: How Marketrics works with Canva as an example 27:00 – Reimagining support: From reading docs to real-time visual guidance 30:00 – Why user patience is dropping in the AI era 31:00 – What excites Irosha most about the next 12 months of AI 32:50 – How to connect with Irosha Tools & Resources Mentioned Bordy – AI networking agent that introduces professionals via email Marketrics – Irosha’s AI-powered customer support platform (marketrics.ai) Grok – AI tool (by xAI) Irosha uses to generate real-time LinkedIn posts GitHub Copilot – AI code assistant used by Markettrics’ dev team ChatGPT – Used alongside Grok for content creation and support Cursor – Another AI coding tool briefly mentioned by Aydin Nvidia GTC Conference – Where Irosha gathered content for his LinkedIn post…

1
AI Creates Hundreds of Ads in Minutes with Fredrik Thomassen and Phillip Maggs From Superside 50:11

7 weeks ago50:11

50:11

Subscribe at www.thisnewway.com to get the step-by-step playbooks, tools, and workflows. In episode 6 of This New Way, Fredrik Thomassen and Phillip Maggs walk us through how Superside—a global creative services company—has fundamentally transformed its workflows using generative AI. From automating asset production to embedding AI directly into tools like Figma, Superside is pushing the boundaries of what's possible in creative automation. We also get a live demo of their “brief-to-draft” workflow and discuss how AI is reshaping the talent landscape. TIMESTAMPS: 0:52 – What Superside does and its global scale 2:10 – Phil’s role and what “Director of Generative AI Excellence” means 4:08 – The turning point: DALL·E and Superside’s AI transformation 8:00 – How they approached AI experimentation via “shadow projects” 10:54 – Testing AI-created assets alongside human work 13:20 – How talent profiles are changing with AI 19:00 – Where AI is most disruptive: video production 22:00 – Live demo: from brief to hundreds of personalized assets 32:00 – In-tool editing and automation directly in Figma 36:00 – Image-to-video transformation with Runway 41:00 – What’s next for Superside and the creative industry 46:30 – Final thoughts: what Fredrik and Phil are most excited about TOOLS AND TECHNOLOGIES MENTIONED: DALL·E – AI image generation MidJourney – Creative image ideation Stable Diffusion – Open-source image gen ChatGPT / GPT-3.5+ – Prompt writing and copy support Figma – Design collaboration with custom AI plugins Runway ML – AI video generation Zapier – Workflow automation Superspace – Superside’s internal platform Foul – Model inference layer Node-based AI orchestration – For prompt chaining and bulk generation…

1
AI Saves $40K/Year on Employee Engagement Software with Liam Martin, Co-Founder of Time Doctor 47:18

8 weeks ago47:18

47:18

Subscribe at thisnewway.com to get the step-by-step playbooks, tools, and workflows. In episode 5 of This New Way , Aydin sits down with Liam Martin, co-founder of Time Doctor and Running Remote, to explore how AI is reshaping team productivity, SaaS economics, and the future of work. Liam shares how his team replaced $40K/year worth of employee engagement software with open-source AI tools — and how their internal R&D lab, Chainsaw , is building the future of workforce analytics. You’ll hear how Time Doctor uses AI to reclassify productivity metrics by job role, how AI has changed their approach to product-market fit, and why they’re betting on proprietary agents as the next evolution of workplace tools. Liam also shares his personal tech stack, insights on open-source AI models like DeepSeek, and how he's replacing Google with LLMs in his day-to-day workflow. You’ll walk away with practical ideas for how to reduce SaaS spend, empower your R&D teams, and get ahead of AI's disruptive force in remote work and beyond. Click here to check out the AI-generated timestamps, episode summary and transcript. . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the episode with someone who will benefit from listening. . . . TIMESTAMPS 00:36 Liam’s McGill story and how he accidentally left academia 02:45 The early days of remote work and building Time Doctor 05:57 What Time Doctor actually does (and how AI is changing it) 08:08 How AI reclassified productivity by job type 11:03 Could product-market fit collapse due to AI? 13:44 Building the Chainsaw team 20:02 Replacing Google with LLMs 24:35 Why proprietary AIs might need to be “pushy,” not polite 28:03 Don’t wait for economics — just solve the problem 29:45 What’s coming next in the AI cost curve 35:58 GPT customizes slide decks based on personality types 39:07 Build complex no-code apps with just a prompt using Lovable 43:46 Engineers may be more disrupted by AI than customer service TOOLS & RESOURCES MENTIONED AI Tools & Models DeepSeek OCR → replaced paid OCR tools, cutting costs by 90% Do Browser (Chrome extension) → automates browser actions like a human LM Studio → runs open-source LLMs like DeepSeek and Claude locally Claude (Anthropic) → used for AI-based task delegation OpenAI GPT-4 / Operators → tested against open-source alternatives Internal Innovation & AI Systems Chainsaw R&D Team → focused on building from scratch, not optimizing Workforce Analytics with AI → redefining productivity dynamically by role AI-driven feature decisions → testing new models before looking at ROI OCR Video Analysis → used to assess best vs worst execution of tasks Philosophies & Frameworks “Build a chainsaw, not a sharper axe” → rethink, don’t just improve “Solve one customer’s problem perfectly” → from Y Combinator playbook Personal AI-first workflows → replacing search with LLMs…

1
How the CEO of a Billion Dollar Company Uses AI with Andrew Waitman of Assent 39:16

9 weeks ago39:16

39:16

Subscribe at ⁠www.thisnewway.com⁠ to get the step-by-step playbooks, tools, and workflows. In episode 4 of This New Way, Aydin sits down with Andrew Waitman, CEO of Assent, to explore how a billion-dollar B2B SaaS company is transforming operations, product development, and team productivity with AI. Andrew shares how Assent went from under $1M to nearly $200M ARR, became one of the earliest adopters of GitHub Copilot and ChatGPT Enterprise, and how they now embed AI-driven OKRs across every team. You’ll hear real use cases: from summarizing messy trip reports, generating synthetic bills of materials for secure testing, and accelerating supplier document reviews — to measuring impact on productivity and profitability. Andrew also offers actionable insights on how to drive AI adoption across teams, how CEOs should personally lead the AI charge, and which tools he uses daily to stay ahead. You’ll walk away knowing how to start small, scale fast, and turn AI into a measurable force multiplier across your org. ⁠⁠Click here⁠⁠ to check out the AI-generated timestamps, episode summary and transcript. . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the episode with someone who will benefit from listening. . . . TIMESTAMPS: 00:35 Andrew’s background and Assent’s growth journey 02:37 The scale: 18,000 suppliers, 200 compliance topics 05:07 The post-ChatGPT transformation and Vista Equity OKRs 06:09 Early adoption of GitHub Copilot & ChatGPT Enterprise 08:51 Trip report improvements using AI synthesis 09:35 Generating synthetic bills of materials for safe testing 12:26 Where AI drives efficiency: entity resolution, part matching, document validation 13:12 Measuring AI’s impact: productivity, quality, and profitability 17:32 Expanding customer success capacity without adding headcount 20:37 How to drive company-wide AI adoption (hackathons, Slack, evangelists) 24:10 Andrew’s personal AI workflows & deep research routines TOOLS & RESOURCES MENTIONED: AI Tools & Platforms GitHub Copilot (Microsoft) → adopted early for engineering ChatGPT (OpenAI, including Enterprise license) → used across teams for synthesis, rewriting, summarization Perplexity AI (Pro) → used for deep research reports Internal AI Use Cases & Systems Synthetic bills of materials → generated using AI to safely test software without exposing sensitive customer data Automated document review → handling millions of supplier documents for compliance Entity resolution → using AI to match the right supplier or part across massive datasets Part resolution & document validation → automating complex checks in the supply chain Company-Wide AI Adoption Tools & Methods OKRs (Objectives & Key Results) → embedded AI goals at company, team, and functional levels AI hackathons → internal competitions to inspire creative use cases Slack channels → for sharing, evangelizing, and discussing AI applications internally Personal CEO Tools & Workflows Perplexity deep research → running 12–15 deep research reports per day AI summarization & rewriting → e.g., turning multi-page trip reports into professional one-page summaries…

1
AI Digs For Insights From Unstructured Data with Philippe Dame of Recollective 1:05:34

10 weeks ago1:05:34

1:05:34

Subscribe at Thisnewway.com to get the step-by-step AI workflows. In episode 3 of This New Way, Aydin sits down with Philippe Dame, CPO of Recollective , to unpack how AI is transforming qualitative market-research, sales operations, internal knowledge-sharing, and day-to-day productivity.Phil walks through the product pivot that turned Recollective’s vast unstructured data into an “AI-first” insights engine, then demos a stack of no-code automations — from AI-powered lead scoring in Google Sheets to a self-serve Vertex AI search that makes every doc, deck, and Gong call instantly searchable.You’ll hear concrete play-by-plays, see cost breakdowns , and learn how to start small, scale fast, and turn AI into a force-multiplier across your org. Timestamps: 00:35 Phil’s background and early web-tool days 01:44 Pivot to Recollective and focus on market-research tech03:18 Why hybrid qual + quant research matters 03:58 Unstructured data → perfect AI playground 04:50 “Roadmap reset” after ChatGPT pressure 06:00 How the team up-skilled on LLMs & vector DBs 08:12 First AI features: summarization → theme extraction → comparisons 09:05 Making space for AI work without derailing commitments 10:10 Company-wide AI wins: sales data mining & lead scoring 13:08 Relay + Google Sheets workflow for automated enrichment 16:18 Running internal “AI office hours” to drive adoption 17:05 Staying current: newsletters, trials, and cost control 20:25 Seat-based vs. usage-based pricing—Phil’s take 23:04 Perplexity as Phil’s go-to research sidekick 24:50 Cutting the “collaboration tax” with self-serve AI answers 27:24 Live demo: Recollective’s Ask-AI tab & verbatim citations 31:28 Segment @mentions for instant comparative analysis 37:04 Emotion tagging and drilling into negative feedback 38:30 Building an internal Vertex-AI search in one afternoon 42:23 Agent Builder setup walkthrough 44:34 Relay use-cases: lead workflows, news scraping, stand-up bot 53:23 n8n migrations: 4,000 Gong calls plus on-the-fly analysis 56:30 OpenAI Playground & Notebook LM for ad-hoc knowledgebases 1:02:20 Google AI Studio multimodal experiments (free) 1:04:04 Start simple—one use-case, one stakeholder, iterate Tools & Resources Mentioned: AI / LLMs & Model-Playgrounds ChatGPT (OpenAI) OpenAI Platform & Playground Claude (Anthropic) Perplexity Pro- Google Gemini (Workspace) Google AI Studio KnowledgeBase & Search Vertex AI Agent Builder / Search (Google Cloud) Notebook LM (Google) Internal Vertex-powered “ask-AI” portal Automation & Workflows Relay (no-code workflow tool with AI steps) Zapier (reference point) n8n (open-source automation + AI agents) Data, CRM & Sales Enablement Google Sheets Salesforce Outreach Gong (call recordings) Collaboration & Productivity Slack (AI channel, human-in-the-loop flows) Notion (company intranet) Google Drive & Google Calendar RSS feeds + custom “Article Extractor” scraper Core Product Recollective (Phil’s qualitative-research platform with built-in AI features) Developer / Engineering Utilities Cursor IDE (AI-assisted coding, briefly cited)…

1
AI Responds to All Your Emails with Felipe Izquierdo 46:13

10 weeks ago46:13

46:13

Subscribe at Thisnewway.com to get the step-by-step AI workflows. In episode 2 of This New Way, Felipe Izquierdo, CEO of Quest , explains how a small, boot-strapped team runs both an educational game studio and a cohort-based learning program by leaning on AI for almost every function — prototyping multiplayer math games in hours instead of weeks, automating high-touch parent emails, and even building a 24/7 “executive-coach” phone agent from scratch. Along the way he shares the exact stacks (Cursor, Replit, Zapier, Anthropic, Twilio, 11 Labs) and design choices that let three people operate like fifty. Timestamps 00:00 Felipe’s path from non-technical founder to AI-assisted coder 01:28 What Quest does and why AI keeps the team lean 03:28 How AI shrinks game-prototype cycles from weeks to hours 08:34 Daily workflow: Cursor, Replit, Super Whisper voice coding & Mac dictation 14:00 Learning to code faster via screenshot-driven ChatGPT tutoring 16:58 Show & Tell #1: Zapier + Anthropic email-drafting pipeline (live demo) 30:59 Show & Tell #2: Building and calling “Maximo,” a voice executive-coach agent 41:48 Future bets: voice as the primary UI and AI-only workflows Resources & Tools Mentioned: Coding & Prototyping: Cursor, Replit, Devin (reference), GitHub PR reviews Voice / Dictation: Super Whisper (Mac), macOS built-in dictation, 11 Labs Voice & Conversational AI, OpenAI Real-Time API Automation & LLMs: Zapier (Zaps), Anthropic Claude, Google Sheets / Airtable, Twilio (SMS & voice) Products & Links: Quest math & strategy games – joinquest.com AI executive coach “Maximo” – meetmaximo.com…

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AI Creates Your Board Report in 60 Seconds With Aydin Mirzaee 29:42

10 weeks ago29:42

29:42

Subscribe at Thisnewway.com to get the step-by-step AI workflows. Welcome to the very first episode of This New Way . We’re kicking things off by flipping the mic and letting Manuela Bárcenas interview Aydin Mirzaee, our podcast host, about why we’re retiring Supermanagers and launching this new, AI-centric show. In this episode, Aydin describes how adopting AI feels like onboarding a new teammate, how he steered Fellow’s pivot from manual meeting workflows to an AI meeting assistant, and demos two of his favorite tactics: Turning a 60-second voice memo into a polished board-report section with ChatGPT Using Fellow’s Ask Fellow and Copilot to auto-draft mandates and PRDs straight from meetings and customer calls You’ll also hear the cultural plays — company-wide hackathons , “show & tell” town halls , and even a ChatGPT-every-new-tab browser hack — that helped Aydin get the whole team moving faster with AI. We wrap up with a teaser of future guests who are smashing targets and reinventing product management with AI tools. Timestamps: 01:01 Looking back – 5 years of Supermanagers and why a change is needed 01:41 New revolution – From remote-work disruption to the AI era 02:26 Big reveal – Retiring Supermanagers and launching This New Way 03:03 Format upgrade – Video, YouTube/Spotify, and on-air show-and-tell demos 03:58 Why it matters – Managing humans and AI agents will soon be core leadership skill 05:35 About Aydin – Founder background & current role as CEO of Fellow 06:38 Fellow’s AI pivot – Turning a manual meeting tool into an AI meeting assistant 08:59 CEO advice – Hackathons and cross-functional learning to kick-start adoption 10:31 Creating AI culture – Weekly town-hall demos normalize AI-assisted work 11:31 Personal hacks – ChatGPT-on-new-tab, screenshot explainers, and habit breaking 14:44 Demo 1 – Voice memo ➜ board-report section via ChatGPT “Projects” workflow 20:38 Demo 2 – One-on-one recap ➜ company-wide mandate memo with Fellow AI 23:46 Demo 3 – Customer interview ➜ detailed PRD/requirements doc in minutes 26:46 Impact – Better communication, higher expectations, and faster output 28:35 Future outlook – Doing “1,000 % work” with 100 % resources Resources and Tools mentioned: ChatGPT desktop app (voice mode) & GPT-4o-01 model ChatGPT “Projects” for reusable style guides Chrome extension that opens ChatGPT on every new tab Fellow AI Meeting Assistant : Ask Fellow, Copilot, Redaction features CrewAI – multi-agent orchestration platform (via Greg Eisenberg video) Slack – channel posts of AI-generated memos YouTube creators (e.g., Greg Eisenberg) for discovering new AI workflows…

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Topaz Adizes, Founder of The Skin Deep, on The Five-Act Framework for Transformative Leadership Conversations 38:50

29 weeks ago38:50

38:50

In episode 26 of season 2, we sit down with Topaz Adizes, award-winning filmmaker, founder of The Skin Deep , and author of 12 Questions for Love . Topaz has spent years exploring the transformative power of deep human connection and asking the right questions. In this episode he shares how leaders can create safe spaces for authentic conversations, build trust within teams, and harness group dynamics to unlock creativity. Topaz emphasizes the importance of “the space between humans” - the emotional gaps and differences that AI cannot replace. He also introduces practical tools to foster open dialogue and strengthen workplace relationships. Through powerful stories and a five-act framework for structuring conversations, Topaz shows leaders how to cultivate vulnerability, navigate conflict, and drive meaningful collaboration. Tune in to discover how asking better questions and creating intentional spaces can elevate your leadership and bring your teams closer together. Whether you’re a new manager or a seasoned executive, this episode offers actionable advice for building resilient, human-centered organizations. . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues. . . . TIME-STAMPED SHOW NOTES: [03:17] From filmmaker to exploring the emotional human experience [05:47] Creating space and asking better questions for transformative conversations [08:30] How humans can differentiate themselves from AI in the workplace [12:28] A five-act framework for designing deeper conversations [17:17] Building trust in new teams by creating safe spaces [19:47] Using The AND card deck to improve team communication and connection [22:27] The role of physical and virtual spaces in shaping team dynamics [25:40] The future of relationships in an AI-driven workplace [32:47] Balancing creativity by separating brainstorming, execution, and analysis [37:18] Why leaders must “prime vulnerability” to foster openness in teams 👉 Check out the resources mentioned here: https://fellow.app/supermanagers/topaz-adizes RESOURCES MENTIONED IN THIS EPISODE: Connect with Topaz on LinkedIn Check out Topaz’s films Check out The And card decks Read Topaz’s book: 12 Questions for Love Read Arthur Aron’s 36 Questions to Fall in Love study Check out The Skin Deep Join the Supermanagers Slack community Connect with Aydin on LinkedIn Follow Fellow on LinkedIn…

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Zabeen Hirji, Executive Advisor and Retirement Disruptor, on How Gen AI and Purpose-Driven Organizations are Shaping the Future of Work 39:40

31 weeks ago39:40

39:40

In this episode of the Supermanagers podcast, we sit down with Zabeen Hirji, former Chief Human Resources Officer at RBC, to explore the evolving role of organizational purpose and leadership in modern times. Zabeen shares insights from her extensive experience managing a global workforce of 80,000 employees across 40 countries. She emphasizes the importance of regularly revisiting an organization's purpose to align with shifting internal and external environments. Aydin and Zabeen discuss how AI is reshaping the workplace, and AI's potential to augment human capabilities, automate mundane tasks, and enhance productivity. They also touch on the increasing importance of maintaining a base knowledge alongside AI adoption, advocating for a blend of human employees and AI agents managed with enhanced skills. Tune in to explore these valuable insights and more, as Zabeen Hirji and Aydin Mirzaee provide a roadmap for thriving in a rapidly transforming work landscape. Don't forget to rate, review, and subscribe to the Supermanagers podcast and share it with your friends and fellow managers. . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues. . . . TIME-STAMPED SHOW NOTES: [00:00] Purpose-driven leadership: Insights from Zabeen Hirji [05:48] Promoting transparency and experimentation in organizations [11:08] Convergence of human and AI agents [14:01] Revolutionizing knowledge work: Streamlined data processing [20:03] Balancing profits and sustainability: A purpose-driven approach [25:29] Aligning roles with organizational purpose and values [33:58] Empowering leaders for impactful third act journeys [35:09] Creating impactful opportunities through wisdom and connections [38:39] Embracing lifelong learning for personal growth…

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Alan Todd, Udemy Executive and Author, on Cohort-Based Learning, Psychological Safety, and Inspiring Curiosity in Teams 45:57

32 weeks ago45:57