))
Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi
Manage episode 352193335 series 2847840
Content provided by Kelly Campbell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelly Campbell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team.
Khushbu Doshi and I cover these points and more:
- The importance of account managers and project managers working side by side;
- How empathy can actually improve your client services.
- Why creating synergies between sales and the account team is crucial;
- Understanding the point of contact when working with a white-label agency.
Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!
If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen.
Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/
CONNECT WITH KHUSHBU DOSHI:
CONNECT WITH KELLY CAMPBELL:
164 episodes
Share
