🚨 Training & Education in Public Safety w/ Nancy Lockhart, ENP

TiPS Today in Public Safety with Fletch

RECORDED AT NENA 2025 in Long Beach:

Join host Fletch from NENA 2025 in Long Beach, CA, as he sits down with esteemed trainer Nancy Lockhart, ENP. In this dynamic episode of TIPS Today in Public Safety. In this episode, the two dive into:

• The power of certifications (CTO, CMCP, ENP) and what they say about your personal professionalism and commitment to excellence

• Nancy’s 30+ years in the 9‑1‑1 industry and what makes her training so impactful to so many

• The crucial role of training officers in shaping future emergency responders in the industry

• The introduction of Next Generation 9‑1‑1 technologies—AI, video integration, real-time data, and what these changes mean for dispatchers

• How AI can enhance training by simulating high-stress scenarios, flagging mental health risks, and boosting performance—while never replacing the irreplaceable human in the call center

• Advice for newcomers and seasoned professionals alike: commit to continuous learning, embrace new tools, and treat every shift like a career-defining interview

With optimism and insight, Nancy and Fletch emphasize that the human element remains central in public safety—even in an age of AI. Whether you’re a dispatcher, trainer, or administrator, this episode delivers inspiration and a roadmap for professional growth. Check out http://nena.org for training opportunities.

🎧 Subscribe and Tune in to:

• Learn how to maximize your career with certifications

• Explore real-world uses of AI and NG‑9‑1‑1 in dispatch environments

• Get practical next steps for training and self-development

Podcasts are published on LinkedIN and are available every
Monday, Wednesday, and Friday on 911tips.com.

—TiPS: Today in Public Safety is hosted by Fletch, and sponsorship opportunities are available