))
Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)
Manage episode 456148451 series 3373995
Content provided by Josh Schachter - UpdateAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Schachter - UpdateAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
#updateai #customersuccess #saas #business
Sam Slevin, Global Senior Vice President Customer Success at AlphaSense joins Josh Schachter, Founder & CEO of UpdateAI. Sam shares his expertise in aligning with customer needs through strategic onboarding, mapping value over time, and navigating the complexities of global growth. The episode also explores the integration of AlphaSense's recent acquisition and the importance of digital success in reaching diverse personas.
Timestamps
0:00 - Preview & Intros
1:51- Overview of AlphaSense
6:35 - Value is greater than price
8:42 - Onboarding is an experience
9:55 - Aligning services and solutions to customer requirements
14:25 - Acquisition & Integration
19:20 - Tailoring Digital Success approaches based on customer profiles
25:02 - Hiring Alert
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Sam Slevin: https://www.linkedin.com/in/sam-slevin-9b2ba21b/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
_____________________________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
148 episodes
Share
