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Bridging Sales and Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise (ActiveProspect)
Manage episode 458836661 series 3373995
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#updateai #customersuccess #saas #business
Margaret Wise, Chief Revenue Officer at ActiveProspect joins Josh Schachter, Co-Founder & CEO at UpdateAI to chat about streamlining pre-sale, and post-sale operations to focus on customer success and revenue growth.
Timestamps
0:00 - Preview & Intros
1:36 - Overview of ActiveProspect
5:07 - Margaret’s career progression, key learnings and insights
8:12 - Compensation & Incentives to acquire the right customers
12:34 - Implementing smooth transitions between sales and customer success teams
17:50 - Utilization of AI and Technology Enablement
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Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
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👉 Connect with the guest
Margaret Wise: https://www.linkedin.com/in/mgtwise/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
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Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
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