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The Rift between WFM and Team Leads | Martin Teasdale
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Team leaders and WFM professionals—why does it always feel like you're speaking different languages? In this episode of WFM Unfiltered, we’re tackling the age-old battle between workforce management and team leaders. And who better to break it down than Martin Teasdale—contact center veteran, founder of the Team Leader Community, and host of Get Out of Wrap.
With over 25 years in the industry, Martin has dedicated his career to supporting and elevating team leaders, and today, he’s here to expose the root cause of the ongoing friction between WFM and operations. From clashing priorities to inconsistent communication, we’re diving into why these two groups struggle to align—and how to fix it.
Expect brutal honesty, real-world examples, and actionable strategies that will help you build stronger relationships between WFM and team leaders. Is the problem poor leadership? Lack of training? Fear-driven cultures? Martin’s pulling no punches in this one.
If you’ve ever wondered why the hell doesn’t my WFM team listen? or why do team leads always resist what’s best for the business?—this episode is a must-watch.
🔔 Don’t miss it—Subscribe now: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1
Show Links:
- RightWFM: www.rightwfm.com
- Email: [email protected]
- Podcast Email: [email protected]
- Podcast Directory: www.wfmunfiltered.buzzsprout.com/share
- Martin’s Website: www.martinteasdale.com
- LinkedIn: linkedin.com/in/martinpteasdale
- Team Leader Community: the-team-leader-community.mn.co
Thanks for listening.
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