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Automation Consulting with Tom Ivory
Manage episode 322820993 series 2876740
Content provided by Jerry Cuomo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jerry Cuomo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jerry is joined by world-class Automation Consultant and Global Automation Practice Leader at IBM, Tom Ivory. They begin by discussing Automation Consulting in general, and how Tom and his team x-ray enterprises in search for inefficiencies and prescribe AI-powered Automation as solutions. Tom describes the three phases of modern enterprise automation, from "island"/task automation to hyper-automation to AI-powered Automation. They close by diving into a real-world example from the State of New York where IBM used AI-powered Automation to automate the processing of unemployment claims to significantly lower call times and increase calls per day.
IBM Consulting: https://www.ibm.com/consulting/
Connect with us: https://www.linkedin.com/in/art-of-automation/
Buy Paperback Book with discount code, mentioned in this episode: https://store.bookbaby.com/book/The-Art-of-Automation
Art by Jerry Cuomo.
74 episodes
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Manage episode 322820993 series 2876740
Content provided by Jerry Cuomo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jerry Cuomo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jerry is joined by world-class Automation Consultant and Global Automation Practice Leader at IBM, Tom Ivory. They begin by discussing Automation Consulting in general, and how Tom and his team x-ray enterprises in search for inefficiencies and prescribe AI-powered Automation as solutions. Tom describes the three phases of modern enterprise automation, from "island"/task automation to hyper-automation to AI-powered Automation. They close by diving into a real-world example from the State of New York where IBM used AI-powered Automation to automate the processing of unemployment claims to significantly lower call times and increase calls per day.
IBM Consulting: https://www.ibm.com/consulting/
Connect with us: https://www.linkedin.com/in/art-of-automation/
Buy Paperback Book with discount code, mentioned in this episode: https://store.bookbaby.com/book/The-Art-of-Automation
Art by Jerry Cuomo.
74 episodes
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Similar to Wild Ducks
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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