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ServiceNow's Invisibility Problem(s)
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Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?
See also:
Episode 25 - Doomsday
Episode 49 - Document ServiceNow Deployments
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
122 episodes
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Manage episode 408655697 series 2945753
Content provided by Cory Wesley, Robert "The Duke" Fedoruk, and Cory "CJ" Wesley. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cory Wesley, Robert "The Duke" Fedoruk, and Cory "CJ" Wesley or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?
See also:
Episode 25 - Doomsday
Episode 49 - Document ServiceNow Deployments
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
122 episodes
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CJ & The Duke
1 Secrets of an elite ServiceNow talent manager 31:57
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Play Later Play Later Lists Like LikedNew to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network. Discover her inside scoop! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!…
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CJ & The Duke
Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond. MENTIONED IN THIS EPISODE - Networking Part 1 - Jace Benson , founder of AI In A Box - Tim Woodruff on LinkedIN - SN Pro Tips by Tim Woodruff - Pre Order the ServiceNow Development Handbook 4e ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!…
Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable and so much more. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!…
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CJ & The Duke
1 Getting into ServiceNow HR with Philip Elliot 34:33
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Play Later Play Later Lists Like LikedWe talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us!
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CJ & The Duke
Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Better at Communication Thanks to our sponsors, - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Translating past work experience into ServiceNow value 31:02
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Play Later Play Later Lists Like LikedIt can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNow - Travis Toulson - Role Explanations --- ServiceNow Admin --- ServiceNow Implementer --- ServiceNow BA --- ServiceNow Engagement Manager --- ServiceNow Architect ( Episode 1 & Episode 2 ) Thanks to our sponsors, - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Prepping for Platform Analytics Workspace with VividCharts! 35:59
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Play Later Play Later Lists Like LikedServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 The Power of User Councils for your ServiceNow Platform 31:25
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Play Later Play Later Lists Like LikedEveryone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Document Your Solutions Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes, outcomes, outcomes, outcomes Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 ServiceNow Development, Architecture, & Success, with Chris Nanda 37:38
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Play Later Play Later Lists Like LikedOG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Coaching, Keeping Up, And HOW DOES THIS THING WORK!? 41:31
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Play Later Play Later Lists Like LikedCoaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
Mark Bodman , ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow . - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 From bridal makeup to ServiceNow expert - Holly Ryder's journey 30:49
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Play Later Play Later Lists Like LikedServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You Need Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow . Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow . Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 7 Day ServiceNow Upgrade?! (With Mark Roethof) 34:30
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Play Later Play Later Lists Like LikedSpecial guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ article mega thread . ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Episode 49 - Document ServiceNow Deployments Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 NowLearning & AI chat with the famous (infamous?) Mark Scott 31:11
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Play Later Play Later Lists Like LikedMark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Managing your Environmental Health & Safety with SerenityEHS on ServiceNow 31:52
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Play Later Play Later Lists Like LikedLearn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS , a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EHS outcomes. Request a Demo of SerenityEHS Now! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 ServiceNow - Past, Present, and Future, with Damien Davis 35:58
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Play Later Play Later Lists Like LikedDamien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode: - ServiceNow Community - ServiceNow Developer Discord - SNDevs Slack ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Ben Forrest-Green on Architecture, GenAI, consulting, and more. 36:15
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Play Later Play Later Lists Like LikedServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on LinkedIn ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Managing Customer Expectations, with Carleen Carter - Jam Session: AI - Documenting ServiceNow Deployments - ServiceNow Jobs: Admin , BA , Architect , Implementer , Engagement Manager . - Live Requirement Gathering: Coaching App - Imagining what Admin Center COULD Be ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Managing Customer Expectations (with Carleen Carter) 37:11
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Play Later Play Later Lists Like LikedIn this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter . Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Sakon: Mobility service management & automation on ServiceNow 34:32
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Play Later Play Later Lists Like LikedWe talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the service automation, end user experience, and golden asset data you deserve. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson , an industry leading ServiceNow SPM expert. - Ep059 What to Build to up Your Skill in ServiceNow - Ep071 Lets talk ServiceNow Niches Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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CJ & The Duke
1 Jam Session: Recruiting Trends, Gen AI, and 1st Time Speaker Sessions 32:17
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Play Later Play Later Lists Like LikedHear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke Digital Media Sponsor Us!…
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Redefining AI - Artificial Intelligence with Squirro
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Redefining AI - Artificial Intelligence with Squirro
Squirro
12k119
Redefining AI is the 2024 New York Digital Award winning tech podcast! Discover a whole new take on Artificial Intelligence in joining host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and ...
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We help founders make something people want.
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