Best Cs Tools Podcasts (2025)

1
Sex-drives, prenups and the four C’s for a fulfilling relationship 33:11

18h ago33:11

33:11

Louise and Ryan have a vulnerable conversation about communication and chemistry this week, as Ryan takes us through the four C’s for a fulfilling relationship. In this episode, Louise and Ryan unpack why people have affairs, how to navigate differing sex-drives in a relationship and share their thoughts on prenups - and whether they’d ever sign on…

1
Building Tools People Actually Want to Use with Zach Hawley and Will Aja, co-founders @ SteerCo 41:00

8h ago41:00

41:00

In this episode of SaaS Therapy, Casey Trujillo speaks with Zach Hawley and Will Aja, co-founders of SteerCo, about their journey in customer success and the challenges of startup life. They discuss the importance of empathy in customer interactions, the emotional rollercoaster of entrepreneurship, and how their software aims to automate QBRs to fr…

1
Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials 10:02

10h ago10:02

10:02

Send us a text Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for your business. Global tech lawyer and fractional general counsel Gayle Gorvett breaks down the essential guardrails every company needs before diving h…

1
Husband and wife swap?! 19:09

3d ago19:09

19:09

It’s Monday which can only mean one thing…it’s time for another Ask Us Anything!! In this episode, Louise and Ryan share what goals and experiences are on their bucket lists and discuss how they worked to improve their self-confidence and stop caring about other people’s opinions of them. Plus, Louise tells us the secrets behind her favourite hairs…

1
#365: Milestones & Meaning: Celebrating Play, Purpose, and Partnership 30:05

3d ago30:05

30:05

This week's episode of Energetic Radio is a special celebration of milestones, meaningful moments, and making a difference. Hosts Dale Sidebottom and Paul Campbell are positively buzzing as they mark a serendipitous alignment: the release of their new book "365 Days of Play" and the show's 365th episode, pure fate! Dale and Paul reflect on the book…

1
#113 - Lewis Richardson 46:58

5d ago46:58

46:58

Today we speak to Paris Light-middleweight Bronze medalist, Lewis Richardson. Lewis speaks of his Olympic journey, the set backs, the hurdles and his transition to the pro game. Join us at www.theboxgathering.com

1
Unearthing AI's Potential: Unlocking AI’s Hidden Power in Sales, SEO & Strategy 44:21

6d ago44:21

44:21

In this episode of Future Craft GTM, Ken Roden and Erin Mills explore how AI is reshaping every layer of go-to-market, from automating rote tasks to powering deep research. They kick off with Ken’s wild DMV robo-caller story and Erin’s bespoke AI-curated newsletter. Returning guest Tahnee Perry shares hard-won lessons on driving revenue with AI, up…

1
Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design 14:41

2d ago14:41

14:41

Send us a text The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstra…

1
The number ONE thing that kills your relationships… 43:08

8d ago43:08

43:08

Louise and Ryan debate who’s nicer to one another this week… In this episode, Louise reveals how to deal with men, Ryan talks about his solo school tour and the pair try to unpack why couples often feel the need to keep score in relationships. Plus, Louise and Ryan answer a listener submission and discuss whether love can ever truly be unconditiona…

1
Mastering Customer Onboarding in SaaS with Gary Yau Chan, Founder @ Clarity Inbox 47:48

3d ago47:48

47:48

Summary In this episode of SaaS Therapy, Todd Kirk interviews Gary Yao Chan, co-founder of a startup, Clarity Inbox. They discuss the importance of customer onboarding calls, the transition from sales-led to product-led growth, and strategies for improving user experience and retention. Gary shares insights from his experience conducting hundreds o…

1
Jealousy, red flags and going back to reality TV…? 20:11

10d ago20:11

20:11

It’s Monday…so it’s time for our weekly Ask Us Anything!! After Louise and Ryan took you behind the curtain last week revealing what working on Made in Chelsea was actually like, the pair discuss whether they’d ever make a return to reality TV… Plus, a listener asks whether jealousy in a relationship is ever okay, or if it’s always just a big red f…

1
Pressure Tested: Paradox Leadership and AI Execution 1:03:26

13d ago1:03:26

1:03:26

In this episode of The FutureCraft Go To Market podcast, co-hosts Ken Roden and Erin Mills talk to speaker Mike Sweeney, a strategic executive coach, shares his expertise on leadership, emotional intelligence, and managing paradoxes during times of rapid change. Mike emphasizes the importance of adopting a mindset that balances competing truths, ma…

1
Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map 18:32

14d ago18:32

18:32

Send us a text What happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom earned from years at Lego and building communities for Fortune 500 brands. This episode of the customer success playbook reveals why treating community building as relationship development—not just …

1
What was Made in Chelsea ACTUALLY like?! 39:52

15d ago39:52

39:52

Louise and Ryan take you behind the scenes this week, and spill the tea on what working on Made in Chelsea was actually like… In this episode, Louise analyses how similar she is to her brother, Ryan gives the insider gossip on how he surprised Sam on his Soccer Aid challenge and the pair give an exciting update on the house they put an offer on in …

1
Unlocking SaaS Success: Insights from Season Four with Todd Kirk and Casey Trujio 35:31

15d ago35:31

35:31

In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo reflect on the key themes and insights from the past season. The conversation highlights memorable guests and their contributions, as well as the challenges faced by B2B SaaS companies in serving diverse customer needs. Looking ahead, they are excitement for the upcoming season and…

1
Our tool to stop an argument getting out of control 22:50

17d ago22:50

22:50

Louise and Ryan are back for another Ask Us Anything!! This week you’ve asked Ryan to give all the insights into his music taste and the pair share their tool to stop an argument spiraling out of control… Plus, it gets emotional as a listener asks Louise how she rebuilt her confidence and started to feel beautiful again after dealing with multiple …

1
#364: Small Acts, Big Impact: How Kindness and Support Shape Our Journeys 29:29

17d ago29:29

29:29

Welcome back to Energetic Radio! In this uplifting episode, host Dale Sidebottom and co-host Paul Campbell dive deep into the power of kindness, gratitude, and the meaningful connections that shape our lives. Fresh from facilitating workshops, Dale and Paul reflect on the infectious energy of public speaking, the joy of giving back, and the ripple …

1
GTM 2.0: Coach K on Winning with AI-Driven Strategy 36:51

20d ago36:51

36:51

This episode covers the transformational impact of AI on go-to-market strategies. The episode kicks off with Ken sharing about his custom baking assistant, Idiot Proof Bake Buddy, which organizes baking recipes and grocery lists using GPT. The main highlight of the episode is the interview with Jonathan Kvarfordt a.k.a. Coach K. He is the Head of G…

1
The hard truths about MONEY in relationships 51:08

22d ago51:08

51:08

Louise and Ryan share their worst icks this week! In this episode, Ryan tells the story of his chaotic ‘man-date’ at a jazz club, Louise discusses what actually happens when you write a will and the pair debate why women like seeing their partners show emotion. Plus, Louise and Ryan share what they got up to when they spent 24 hours apart and a lis…

1
The secrets to effective customer communication, with Irwin Hipsman, Founder of Repetitos 39:55

21d ago39:55

39:55

In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo discuss the critical importance of maintaining accurate customer contact data in B2B SaaS companies with guest Irwin Hipsman. They explore the common pitfalls organizations face regarding data management, the necessity of effective segmentation, and the role of cross-functional teams in …

1
#112 - Committing 15:02

24d ago15:02

15:02

Some boxers think they are committed. But, what does commitment really look like? Some boxers live the life style, sacrifice and train hard, but are they really committing in the moment to actually be successful in the long term? Today, I have a mind dump around what I call, ‘micro commitments’ what they are and how they feed in to what makes a com…

1
Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption 8:38

23d ago8:38

8:38

Send us a text The future of AI isn't just about technology—it's about relationships. Jake McKee, renowned as "the community guy," delivers a paradigm-shifting perspective on AI adoption that goes far beyond features and functionality. Rather than getting caught up in the technical capabilities, McKee advocates for designing the emotional connectio…

1
Afternoon romps, private yardwork and the secret behind Ryan’s smile… 18:35

24d ago18:35

18:35

It’s time for the weekly ASK US ANYTHING!! This week you’ve asked Louise and Ryan questions that have led to some VERY interesting responses…there’s afternoon romps, colourful protective forcefields and a LOT of hair…?! Submit your questions for our next AMA here and don’t forget to come back on Wednesday for our full length episodes. If you’ve got…

1
#363: Reset and Recharge: Simple Strategies to Reignite Your Goals and Keep Moving Forward 27:51

24d ago27:51

27:51

Welcome back to Energetic Radio! In episode 363, Dale Sidebottom and co-host Paul Campbell are energised, refreshed from a long weekend, and ready to deliver another dose of joy and inspiration. In this episode, they kick things off by sharing laughs and bonding moments over Lego builds, as well as a mind-blowing app that helps you create something…

1
How to Scale GTM with AI SDRs, Digital Twins & a Growth Mindset 57:12

27d ago57:12

57:12

AI, BDRs & Building a GTM Team of the Future – with Rachel Truair, CMO at Simpro Group Episode Title: How to Scale GTM with AI Agents, Digital Twins & a Growth Mindset Still wondering how AI fits into go-to-market? This episode delivers a masterclass in what actually works—from real AI SDR deployments to digital twins for execs. If you’re leading a…

1
Louise and Ryan finally found their dream home! 44:50

29d ago44:50

44:50

Louise and Ryan have an exciting update about their long-running search for a country home… In this episode, Louise and Ryan take you on a tour of their second home and unpack all the drama that comes with buying a house. They discuss the hidden costs of purchasing property, their pros and cons of the houses they’ve viewed and put in an offer LIVE …

1
Investing in Customer Success: A Strategic Move with Kelly Hall, CCO @Quickbase 45:23

29d ago45:23

45:23

In this episode of SaaS Therapy, Kelly Hall, Chief Customer Officer at QuickBase, discusses building a customer-centric culture through emotional intelligence, vulnerability, and human connection. She emphasizes delivering real value, fostering trust, and understanding both customers and employees as individuals. Kelly also shares her journey as a …

1
The baby names we didn’t use 15:26

1M ago15:26

15:26

Louise and Ryan are back to answer all of your questions in our new weekly Ask Me Anything episode! This week, Louise and Ryan share their proudest achievements, both personally and professionally, and reveal where they feel the most at peace. Plus, the pair discuss their favourite baby names and what they nearly called Leo! Submit your questions f…

1
#362: The Power of Conversation: Michael Donehue on Breaking Mental Health Stigma 48:41

1M ago48:41

48:41

Welcome back to Energetic Radio! In this powerful episode, hosts Dale Sidebottom and Paul Campbell are joined by Michael Donehue, founder of Journey Apparel. Michael brings raw honesty and relatable humour as he shares his journey through mental health challenges, growing up in a small country town, and the pivotal moments that led him to become an…

1
Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs 11:38

1M ago11:38

11:38

Send us a text AI Friday delivers cutting-edge insights as John Huber reveals how artificial intelligence is transforming customer success operations. The conversation explores practical AI applications that are already delivering results, from conversation intelligence tools like Chorus for team coaching and customer context gathering, to emerging…

1
How AI Is Rewriting Go-To-Market Playbooks 53:49

1M ago53:49

53:49

We're back. In the first episode of Season 2 of the FutureCraft Podcast, Ken Roden and Erin Mills dig into how AI is shifting the entire go-to-market motion. Not just content, but sales enablement, market strategy, and execution. They share how they're using tools like ChatGPT, Gamma, and structured research to build battle cards that actually move…

1
Customer Success Playbook Podcast S3 E62 - John Huber - Who Should Really Own Upsells and Cross-sells? 9:26

1M ago9:26

9:26

Send us a text Wednesday brings the burning question that divides CS and sales teams everywhere: who should own expansion revenue? John Huber tackles this contentious topic with nuanced insights drawn from his experience managing both dedicated CS-led expansion models and hybrid partnership approaches. Rather than offering a one-size-fits-all answe…

1
Ryan surprising Sam on his Soccer Aid challenge! 43:37

1M ago43:37

43:37

Ryan has a naked face! Louise reacts to Ryan shaving his beard and the pair discuss whether or not men hide behind their facial hair. In this episode, Louise and Ryan talk about Sam’s incredible challenge for UNICEF, the importance of a good morning routine and Ryan reveals he was scouted by a ‘modelling agency’ on the street… Plus, Louise discusse…

1
The secrets we've kept from one another 19:13

1M ago19:13

19:13

After the amazing response to Louise’s solo episode, we’re launching a new weekly Ask Me Anything segment to answer your burning questions! This week, a listener asks for fragrance recommendations, and Ryan and Louise share the advice they wish they could give their 25 year-old selves (spoiler: you don’t need to have it all figured out just yet!). …

1
#361: The Art of Saying No, Finding Flow, and The Power of Creative Play 34:05

1M ago34:05

34:05

Welcome back to Energetic Radio! In this episode, hosts Dale Sidebottom and Paul Campbell reunite in the studio after a busy hiatus, hitting the road across Victoria to spread the power of play in schools and communities. The pair dive into exciting updates, like the upcoming release of their co-authored book, 365 Days of Play, and the much-anticip…

1
Louise and Ryan’s parenting wins! 44:09

1M ago44:09

44:09

Louise and Ryan talk all things parenting this week! In this episode, Louise and Ryan discuss their recent parenting wins (and fails…), the best way to travel with young children and Leo’s newfound love of jiujitsu. Plus, Ryan shares a recent lesson he learnt about the ‘thermometer’ and ‘thermostat’ personality types and the pair answer a listener'…

1
Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment 6:36

1M ago6:36

6:36

Send us a text Summary This episode kicks off a compelling three-part series featuring John Huber, founder of Customer Success Architects, who brings two decades of experience building CS functions across five different SaaS companies. The conversation centers on the fundamental question every growing business faces: how do you launch a customer su…

1
#111 - The 5 C's of Corner Work 13:44

1M ago13:44

13:44

Calm Clean Chat Check enCourage A simple framework to help cater for your boxer in between rounds in the GOLDEN minute. A few ideas for coaches to consider when cornering their boxer. How do you corner? What's different? Remember you can join us at www.theboxgathering.com and why not try our new padwork course?…

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Customer Success Playbook Podcast S3 E60 - Kristen Nolan - How AI Can Strengthen Client Relationships 9:36

2M ago9:36

9:36

Send us a text The Customer Success Playbook podcast wraps up its enlightening three-part series with Kristen Nolan of Interview Valet by exploring the delicate balance between technology and human connection. In this forward-thinking discussion, Kristen reveals how she leverages AI as a strategic tool while maintaining authentic relationships. Fro…

1
Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There 9:21

2M ago9:21

9:21

Send us a text The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from que…

1
Are we ACTUALLY getting married? 46:16

2M ago46:16

46:16

Louise and Ryan are back from a lovely weekend away in Wales, a trip that’s prompted a much-needed conversation about their future wedding plans… In this episode, Ryan and Louise discuss why they still haven’t gotten married, what’s holding them back from going ahead with the ‘big day’ and Louise shares how her parents divorce has perhaps skewed he…

1
The Future of Customer Education in SaaS, with Todd Kirk and Casey Trujio 33:28

2M ago33:28

33:28

On this host-only episode of SaaS Therapy, Todd Kirk and Casey Trujillo discuss the challenges and opportunities within customer education in SaaS organizations, the disconnect between customer education teams and their impact on business outcomes, emphasizing the need for radical change in how customer education is approached. They understand the …

1
Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips 6:51

2M ago6:51

6:51

Send us a text In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her numb…

1
Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation 9:03

2M ago9:03

9:03

Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…

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Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands 9:10

2M ago9:10

9:10

Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…

1
Tough-Love advice and what to do with lazy partners... 47:24

2M ago47:24

47:24

Ryan returns from his race across the desert and Louise tells the truth about how she really found solo parenting… In this episode, Louise shares her recent stoma bag leak in public (and how Ryan sprung into action to help) and how a positive interaction with a new doctor has made her realise she needs to move forward from her medical trauma. Plus,…

1
Unlocking customer insights in SaaS, with Lauren Oswald, UX and market researcher 45:27

2M ago45:27

45:27

Hosts Todd Kirk and Casey Trujillo are joined by UX and market researcher Lauren Oswald to explore the critical aspects of understanding customer needs in the SaaS industry. They discuss the importance of gathering context for data interpretation, overcoming internal biases, and the necessity of humility and trust in research. Lauren emphasizes the…

1
#110 - Shark Tank Sparring 20:54

2M ago20:54

20:54

A brief mind dump on shark tank sparring including how and when we can use this approach to develop our boxers at any point of the training cycle. We consider variability, challenge point and representative learning design. Join us today at www.theboxgathering.com

1
Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout 8:42

2M ago8:42

8:42

Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…

1
Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice 17:23

2M ago17:23

17:23

Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…

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