show episodes
 
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Welcome to Our Skin, a Personal Discovery Podcast. Each week, host Holly Frey showcases a personal story from someone who lives–and thrives!--while managing psoriasis. Being diagnosed with a chronic skin condition can throw anyone off track, but Our Skin guests have a message of hope: a diagnosis can be an opportunity to discover new things about ourselves, our grit, and our power. In addition to these tales of hope, Frey and her guests plunge into the jaw-dropping, bizarre, and occasionally ...
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Welcome to My Spoonie Sisters! If you're wondering what a "Spoonie" is, it’s a term lovingly embraced by those living with chronic illnesses, based on the Spoon Theory. It’s all about managing our limited energy (or “spoons”) while navigating life’s challenges. Each week, join us to hear from your "Spoonie Sisters" host, co-hosts, and our inspiring special guests as we share real-life stories, tips, and encouragement. Whether you're here to learn, connect, or feel less alone, you’ll find a s ...
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Move It or Lose It is a podcast about all things that Move the Mind, Body, Spirit and Soul. Your Host, Kathy Chester is an MS Warrior, Certified Personal and MS Fitness Trainer, Prenatal and Group Fitness Trainer. Having MS and Rheumatoid Arthritis and Epilepsy, Kathy brings insight and an inside view to how important MOVEMENT is to the Autoimmune community. We have fun guests and cover things that maybe others don't want to talk about regarding Multiple Sclerosis and other Autoimmune Diseases.
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Helping digital agency owners transform their business mindset so they can increase prices, work less, and grow profits. A weekly podcast where host Brent Weaver chats with today's most successful entrepreneurs running digital agency businesses in the web design, web development, and digital marketing industry. Brent also chats with high-profile entrepreneurs and other smart people that can help listeners grow their digital agency. Each interview deep dives into the emotional details of goin ...
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show series
 
AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you. This week, I’m joined by Jen McCorkle, a data-driven leader with…
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Move It or Lose It | Episode 135 | Jen Weaver from My Spoonie Sisters | A deep dive into community with chronic illness Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about My Spoonie Sisters? 💻 Website: https://myspooniesisters.com 🔈 Podcast: https://myspooniesisters.com/podca…
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Jess Tran was 24, thriving in her career, and training as a powerlifter when a mysterious rash changed everything. It turned out to be guttate psoriasis—and it forced her to rethink everything from ambition to self-image. In this episode, Jess shares how she learned to listen to her body, why visibility can be both empowering and exhausting, and wh…
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Ever feel like your to-do list is calling the shots? Elyse Mankin has been there, and she figured out how to take back control. As Head of Support at Attio, Elyse knows firsthand how hard it is to shift from individual contributor to team lead without drowning in tasks. In this episode, she gets real about the habits that don’t scale, the ones that…
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India Bolton was first diagnosed with guttate psoriasis in college. Years later, that diagnosis expanded—through two pregnancies, psoriatic arthritis, and months-long flare-ups that covered her body. In this episode, India opens up about parenting through chronic illness, how she found strength in community, and why her children are part of her mot…
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Move It or Lose It | Episode 134 | Lyme Disease: Things you may not know about Lyme from a father and daughter’s perspective Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about FootScientific? 💻 Website: https: https://footscientific.com 📸 Instagram: https://www.instagram.com/…
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Let’s face it, support roles don’t always get the credit they deserve. Too often, people see them as just a pit stop on the road to something “better.” But what if it could be both a launchpad and a place worth landing? In this episode, I talk with Alex Plasket, one of those rare leaders who makes people want to stay. His team isn’t just high-perfo…
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DaQuane Cherry was once the kid who wore a hoodie to hide skin flare-ups in school. Now he’s an artist and advocate helping others feel seen. He reflects on his psoriasis journey, the power of small joys, and why loving yourself first isn’t a cliché—it’s essential. Plus, a deep dive into the history of La Roche-Posay’s legendary spring. See omnystu…
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Move It or Lose It | Episode 133 | Maddi Niebanck: Young Stroke Survivor and Advocate Want to learn more about Maddi? 📸 Instagram: https://www.instagram.com/maddistrokeofluck/ 💻 Fast Fwd Summit: https://fastfwdsummits.com Maddi’s Book: 📖 Fast Fwd: The Fully Recovered Mindset: https://www.amazon.com/Fast-Fwd-Fully-Recovered-Mindset/dp/1641375329/ref…
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Move It or Lose It | Episode 132 | Kaitlin and Logan: Pride and Joy! Celebrating Pride Month 🏳️‍🌈🏳️‍⚧️ To hear the full song at the beginning of the podcast, click the link below! NOT EVERY BOY IS BLUE by Danny Cox 🔊 https://www.youtube.com/watch?v=qLOWpUXf1ac Want to learn more about FootScientific? 💻 Website: https: https://footscientific.com 📸 I…
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We’re back! Welcome to Season 2 of Our Skin: A Personal Discovery Podcast with Holly Frey. This season, we’re continuing the conversation about what it really means to live with psoriasis—through powerful, personal stories of resilience, self-advocacy, and finding freedom in the skin you’re in. But we’re also zooming out. Each episode, we connect t…
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No matter what industry you're in, everyone’s talking about AI. In support, it’s either the shiny new tool that’s supposed to fix everything or the thing causing confusion, pressure, and a lot of “what now?” moments for team leads. But what does a realistic AI strategy actually look like? This week on Live Chat with Jen Weaver, I’m joined by Craig …
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Move It or Lose It | Episode 131 | Nana Opong-Owusu: Encouraging Exercise and Movement with The MiSunderstood Foundation Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Nana and TheMiSunderstood Foundation: 💻 Website: https://themisunderstoodfoundation.com/ 📸 Instagram: ht…
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The tiny creatures lurking in your backyard could change your life forever. Shira Haid knows this reality all too well, having battled severe tick-borne illnesses that left her unable to walk or speak. Today, she's turning that painful experience into purpose through her educational platform, Lemon or Lime. What began as a website has blossomed int…
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Support teams are swimming in data, but how much of it actually helps you make better decisions? In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep making and how to fix them. Craig’s been in the CX and support world for over 25 years, and he’s walking us thro…
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Chronic illness steals more than your health—it can rob you of your identity and everything you once loved. For Shira Haid, a classically trained musician and clinical massage therapist, the onset of multiple tick-borne illnesses, including Lyme disease, marked the beginning of a devastating transformation. What began as extreme fatigue in 2014 qui…
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Move It or Lose It | Episode 130 | Brian Wallace: MS Awareness Through Patient’s Stories Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Check out the MS Michigan Man YouTube Channel! 💻 YouTube: https://www.youtube.com/channel/UCCI16Z6azHxj7kTpKjtCsag Want to learn more about FootScientific? 💻 Web…
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Have you ever wondered what it's like to be both the healer and the one in need of healing? Meet Mallory Carlson, an acupuncturist of nearly 12 years who has simultaneously navigated her own 16-year journey with debilitating migraines and women's health issues. Mallory takes us deep into the raw reality of chronic pain, sharing how she's learned to…
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Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-step process for making data useful: how to choose the right metrics for the right audience, resonate with …
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What happens when doctors dismiss your symptoms for years, even as you're coughing up blood? For Amy, this medical gaslighting journey finally ended with a diagnosis of pulmonary arterial hypertension in March 2023, followed by immediate hospitalization and life-altering treatments. Amy's story isn't just about receiving difficult diagnoses – inclu…
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Have you ever found yourself scrolling through social media, seeing others with your same diagnosis seemingly thriving while you struggle to get out of bed? That gnawing feeling of "why them and not me?" isn't something we talk about enough in the chronic illness community. The Spoonie Sisters dive deep into the complicated emotions of competition …
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Move It or Lose It | Episode 129 | Adam Powell: Getting to the Finish Line! Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Adam Powell? 📸 Instagram: https://www.instagram.com/msd_with_the_wrong_mfr/ 💻 Facebook: https://www.facebook.com/adam.powell.161 🔊 TikTok: https://ww…
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What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…
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Steve Lovelace's journey with arachnoiditis demonstrates the remarkable strength of the human spirit when faced with seemingly insurmountable pain. When his neurologist delivered the devastating diagnosis in 2014 with a solemn "I'm sorry," Steve realized his life would never be the same. This rare disease, ranking at the top of the pain scale, forc…
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Move It or Lose It | Episode 128 | Chris Hughes: Foot Scientific Get Excited for the Elevate 360 Brace! Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https: https://footscientific.com 📸 Instagram: https://www.instagram.com/footscientific 🎞 Yo…
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Andrea's inspiring journey from interior design to public health is a testament to the power of personal experience in shaping professional paths. Prompted by her son's asthma diagnosis and the challenges they faced navigating the healthcare system, Andrea became a Certified Health Education Specialist and Asthma Educator. Through her story, we unc…
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How do you pursue your dreams when your body seems to have other plans? For slow travel nomad and empowerment coach Caitlin, the answer lies in adaptation rather than abandonment. With a background in environmental engineering and a life shaped by fibromyalgia and complex mental health challenges, she's crafted a unique approach to entrepreneurship…
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What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…
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What happens when you combine the expertise of a trailblazing dentist with an unwavering commitment to mental health advocacy? Dr. Amee shares her powerful story of living with epilepsy since age eight and how it catalyzed her mission to challenge societal stigma and embrace vulnerability. Her journey from patient to advocate is a beacon of hope fo…
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What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…
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Join us for a deeply moving conversation with Ashley Spalla, as she recounts her extraordinary journey living with Ehlers-Danlos Syndrome and hip dysplasia. From a seemingly benign basketball injury in college, Ashley quickly found herself facing a challenging medical path that culminated in 49 surgeries over a decade. Her story, filled with determ…
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Struggling with the challenges of invisible disabilities? Join us as Maggie Cavanaugh, a National Certified Counselor living with postural orthostatic tachycardia syndrome (POTS), reveals her transformative journey from an advertising career to becoming a counselor. Diagnosed at just 14, Maggie navigates the complexities of mental health and chroni…
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Chronic illness impacts every aspect of our lives, including the bedroom. In this refreshingly candid conversation, we break down the walls of shame and silence surrounding sexuality when living with chronic conditions. Ali returns from her mountain cabin retreat to share how her diagnosis completely changed her relationship with intimacy—once a pr…
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Move It or Lose It | Episode 127 | Brian Wallace: MS Michigan Man and MS Disrupted Collaboration Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https://www.pulsedevice.com/ 📸 Instagram: / pulsedevice 🎵 TikTok: / pulsedevice 🌟 Stay Connected & …
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Move It or Lose It | Episode 126 | Adam Powell: Together Again! 2025 MS Events Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https://www.pulsedevice.com/ 📸 Instagram: / pulsedevice 🎵 TikTok: / pulsedevice 🌟 Stay Connected & Join the Community…
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Ever wondered how fitness can be more inclusive and empowering for everyone? Join us as we dive into a transformative conversation with Keira, the innovative founder of Chaotic Good Fitness, who has redefined personal training for neurodivergent and queer individuals. Keira's journey, marked by personal battles with ADHD and depression, has fueled …
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What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…
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In this final episode of the Digital Agency Show, host Brent Weaver gets interviewed by UGURUS Lead Mentor, Jennifer Buzza. They talk about the shutdown of UGURUS after 12 great years, lessons learned from the business and recording 375+ episodes, and much more. Tune in for this Brent's final thoughts on a great run.…
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What happens when ordinary deja vu becomes something far more complex? In honor of Epilepsy Awareness Day, join us as we uncover Emma's extraordinary journey with epilepsy, a condition she was unexpectedly diagnosed with at the age of 23. Her story is a testament to resilience as she navigates through the labyrinth of symptoms and misdiagnoses, rev…
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How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and alig…
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Uncover the power of advocacy and community in rheumatology as we welcome our empowering guests, Jennifer Weaver and Cheryl Crow. Jennifer, a dedicated patient leader, and Cheryl, an occupational therapist and founder of Arthritis Life, open up about their journeys as Rheum Champions at the ACR Convergence 2024. With a promise of insight and inspir…
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Have you ever felt unheard or dismissed in a doctor's office? Join us as we navigate through the deeply personal health journeys of Isabel and Emily, part of the founding team of Guava Health, who share their compelling stories of battling complex medical challenges and the frustrating experience of not being believed by healthcare professionals. T…
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