From the minds that brought you The New Abnormal– As the world seemingly spins out of control, Andy Levy and Danielle Moodie will be your navigators, and with the help of some of the country’s most brilliant minds, they’ll steer through the political turmoil and turbulence, looking for clearer skies ahead. The constant stream of daily chaos we’re experiencing requires an entirely new lens to process it through. Join Andy and Danielle along with 2 guests per episode to help make sense of the ...
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Join us as we explore practical tips, real stories, and proven strategies in the world of Customer Success. From reducing churn to boosting engagement, each episode gives you simple, actionable insights to grow your SaaS business with GoCSM.
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Join us as we interview CEOs and CMOs of fast-growing SaaS firms to reveal what they are doing that’s working, and lessons learned from things that didn’t work as planned. These deep conversations dive into the dynamic world of SaaS B2B marketing, go-to-market strategies, and the SaaS business model. Content focuses on the pragmatic as well as strategic, providing a well-rounded diet for those running SaaS firms today. Hosted by Ken Lempit, Austin Lawrence Group’s president and chief busines ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Mike Greenberg brings his unmatched depth of sports knowledge, fun and entertainment back to ESPN Radio on a daily basis. ‘Greeny’ will keep the audience up to date on the never-ending breaking news in the sports world that matters most to his listeners. He’ll be joined regularly by the biggest names in the game covering all angles of the sports world. If it matters in sports, it matters to Greeny. This is the home for hourly podcasts of the show.
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Growing a fitness studio, gym or bootcamp that makes £40k/month and gives you more freedom is the goal for most personal trainers. But it comes with challenges such as getting clients, tracking numbers and hiring trainers. Join Justin Devonshire, co-owner of the TransformHub (20+ locations), and leading business mentor to gym owners all over the world, as he shares fitness marketing strategies to help you get more clients, make more money & live the life you deserve. Each episode contains re ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Keaton Walker's weekly podcast where he invites marketing, GoHighLevel, and SMMA experts to share practical, real world insights. Join us for deep conversations to take your digital marketing know-how to the next level.
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Are you a gym owner or manager looking to improve conversions from prospects to members, member satisfaction, employee retention, innovation and profitability? Many fitness podcasts focus solely on lead generation, but we believe the real key to long-term success lies in effective leadership and reducing churn of both staff and members. Host Justin "JT" Tamsett, a leader in the global fitness and wellness culture, brings you actionable advice from multiple industry experts in each episode. W ...
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Growing the company. It’s the CEO’s #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass ...
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Is The Window To Fight Back Closing
1:08:58
1:08:58
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1:08:58In our latest episode Danielle and Andy unpack Joe Biden’s cancer diagnosis and two conflicting Supreme Court rulings on Trump’s immigration powers. Amol Sinha of the ACLU of New Jersey explains how the arrest of Newark Mayor Ras Baraka signals the growing crackdown on dissent. Then, Jared Yates Sexton joins us to break down the pace of Trump’s aut…
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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal
1:08:03
1:08:03
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1:08:03In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
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Ep. 166 - Rethinking SaaS Go-to-Market in the Age of AI
42:14
42:14
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42:14Guest: Jim Curry, CoFounder at BuildGroup Is AI really transforming your SaaS business—or just adding noise? In this week’s episode, Jim Curry, co-founder of BuildGroup and former Rackspace exec, discusses how AI is transforming both the products and operations of SaaS businesses—and why most companies are missing the opportunity. Jim shares how Bu…
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Trump Is Parading Us Towards A Cliff
1:21:31
1:21:31
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1:21:31On the latest episode of As The World Churns Andy Levy and Danielle Moodie unravel another chaotic week under Trump’s second term—one full of fascist aesthetics, AI-fueled disinformation, and dangerous appointments. Plus! Glenn Kirschner breaks down the regime’s growing constitutional defiance, while Dr. Rob Davidson warns how RFK Jr. and Casey Mea…
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Mastering Fitness Staff Recruitment: Marketing, AI, and Referral Strategies to Build Your Dream Team: Fletcher Wimbush, Dr. Patrick Porter & Mark Harrington Jr: Episode 541
32:43
32:43
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32:43Become an FBP Insider! Learn more on Patreon. Online Live Event - Learn More! Are you a fitness leader, manager, or gym owner searching for actionable strategies to revolutionize your staff recruitment and retention? This episode of the Fitness Business Podcast, hosted by JT Tamsett, is a must-listen for anyone serious about building a high-perform…
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What A New Era Of Corruption Means For America
1:11:30
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1:11:30On this episode of As the World Churns, Andy and Danielle dig into Trump’s latest grift involving a private jet from Qatar and the outrageous arrest of Newark’s mayor by ICE. They connect the dots on corruption, crackdowns, and creeping authoritarianism. Later, Mollie Wilson O’Reilly stops by to talk about what it means to have an American pope, an…
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Ep. 165 - Why Most SaaS Ads Fail (and What to Do Instead)
31:55
31:55
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31:55Guest: Ken Lempit, President & Chief Business Builder at Austin Lawrence Group Are your SaaS ads actually doing their job, or just burning budget? In this week’s episode of SaaS Backwards, Ken Lempit and Jason Myers of Austin Lawrence Group go deep on what GTM leaders get wrong about advertising in 2025: Why most SaaS ads look and sound the same (a…
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Jonathan Metzl on America’s Mental Health Meltdown
1:13:04
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1:13:04On the second episode of As The World Churns, hosts Andy Levy and Danielle Moodie break down the escalating chaos of Trump’s second term. They unpack the economic fallout from destructive tariffs, Trump’s appointment of an unlicensed wellness influencer as surgeon general, and the dismantling of democratic institutions. Dr. Jonathan Metzl joins to …
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Mary Trump On Trump's Stupid Distractions
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1:08:35On the inaugural episode of As The World Churns we are so lucky to have the host of Fast Politics Molly Jong-Fast on why Democrats are so bad at messaging and The Mary Trump Show's own Mary Trump to break down Trump's attempts to meme his way out of responsibility! Plus Andy and Danielle dig into Trump's troublesome relationship with Hollywood and …
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Ep. 164 - Voice, AI & the Future of SaaS: Productivity, Innovation, and Risk
48:56
48:56
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48:56Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis Voice is the new frontier in SaaS — but are we ready for the implications? In the third episode of our AI Series, Ken Lempit is joined again by James Ollerenshaw and Rob Curtis to explore how voice and AI are colliding to transform the way B2B SaaS companies operate — from the way products are b…
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Top 10 Fitness Marketing Mistakes and How to Avoid Them: Seran Glanfield, Dr. Patrick Porter & Garry Lewis: Episode 540
43:17
43:17
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43:17Become a Patreon member! Start here. We’re bringing you a brand-new series of LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! Is your inconsistent branding costing you clients? Our guest expert Seran Glanfield points out that studio own…
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Ep. 163 - Is Your SaaS Ready for the Agentic AI Era?
47:22
47:22
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47:22Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis AI isn’t just a bolt-on anymore—it’s rewriting the rules of SaaS from the ground up. In this episode, Standup Hiro co-founder Rob Curtis and tech strategist James Ollerenshaw join host and GTM expert Ken Lempit to unpack how Agentic AI is forcing SaaS leaders to rethink everything: product desig…
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From the minds that brought you The New Abnormal– As the world seemingly spins out of control, Andy Levy and Danielle Moodie will be your navigators, and with the help of some of the country’s most brilliant minds, they’ll steer through the political turmoil and turbulence, looking for clearer skies ahead. The constant stream of daily chaos we’re e…
…
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Ep. 162 - What Most SaaS Teams Get Wrong About Growth
33:59
33:59
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33:59Guest: Sjoerd Handgraaf, Chief Marketing Officer at Sharetribe The most overlooked growth lever in SaaS? Positioning. In this episode, Sharetribe CMO Sjoerd Handgraaf reveals how redefining product positioning transformed their trajectory—and why many SaaS companies are still getting it wrong. Handgraaf takes us inside Sharetribe’s journey from cha…
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Ep. 161 - Is User-Based Pricing Dead? How AI Is Reshaping SaaS Monetization
36:20
36:20
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36:20Guest: James D. Wilton, Founder & Managing Partner of Monevate The advent of AI is forcing a complete rethink of traditional SaaS pricing—particularly the long-standing dominance of user-based pricing. In this episode, pricing strategist James Wilton explains why AI-native products are undermining the foundations of per-seat pricing models. Unlike …
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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
34:30
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34:30Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…
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Ep. 160 - AI Is Rewriting the SaaS Playbook—Are You Ready?
38:37
38:37
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38:37Guests: Ken Lempit, James Ollerenshaw, & Rob Curtis AI is transforming SaaS—but not in the way most leaders think. Forget the headlines claiming "SaaS is dead." The real shift isn't just in tools—it's in how fast software is built, marketed, and bought. In this episode, Rob Curtis (VC-backed founder), Ken Lempit (SaaS GTM strategist), and James Oll…
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Ep. 159 - Why Full-Cycle Reps Are Beating Your SDRs
32:03
32:03
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32:03Guest: Guy Rubin, Founder & CEO at Ebsta Most B2B SaaS leaders know their top performers carry the team, but few understand why the performance gap keeps widening. The reality is that just 14% of reps are now responsible for 80% of revenue, and the gap between A-players and everyone else has grown to 11x. Fixing this isn’t about more training or ne…
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Injecting Fun and Engagement into Your Fitness Business: Jared Orton, Savannah Bananas and Richard Toutounji: Episode 539
39:48
39:48
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39:48Are you a gym owner, fitness entrepreneur, or wellness professional looking to inject some serious fun and engagement into your business? In this episode, host JT Tamsett and guests dive deep into the secrets of creating a customer-centric experience that keeps people coming back for more. Drawing inspiration from the wildly successful Savannah Ban…
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Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
31:20
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31:20Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examp…
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Ep. 158 - 97% of SaaS Churn at First Opportunity is Decided in the First 90 Days—Onboarding Is the Key
31:57
31:57
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31:57Guest: Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane Most B2B SaaS leaders know that onboarding is important but underestimate its impact. The reality is that 97% of churn at first opportunity is decided in the first 90 days, making onboarding the most critical stage in the customer journey and the defining factor in revenue growth and long-t…
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Ep. 157 - AI is Reshaping B2B Marketing—Are You Ready?
28:25
28:25
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28:25Guest: Christina Richards, Fractional CMO & Author of Rise of the AI-Powered CMO Most B2B marketers think they’re using AI effectively. The reality? Many are barely scratching the surface—and failing to leverage AI as a true revenue driver. Christina Richards, fractional CMO and author of Rise of the AI-Powered CMO, breaks down how AI is transformi…
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Are You Affirming Your Female Leaders? Strategies for Success and Storytelling Marketing: Mel Tempest, Allison Flatley and Danielle Krischik: Episode 538
39:42
39:42
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39:42As a leader, are you doing everything you can to elevate women in leadership? This episode of the Fitness Business Podcast features insights from global female leaders Mel Tempest and Allison Flatley on elevating women in leadership and ownership roles within the fitness industry. The discussion covers current trends, the importance of empowering w…
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Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094
18:30
18:30
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18:30Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever c…
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Ep. 156 - Why Traditional Sales Prospecting is Broken (And What to Do Instead)
36:54
36:54
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36:54Guest: Zach Wright, Co-Founder & CRO of Syft AI Most sales teams are still stuck in outdated prospecting tactics—mass email sequencing, generic outreach, and hoping something sticks. The reality? These methods are failing fast, and sellers who rely on them are drowning in low response rates and missed pipeline goals. Zach Wright, co-founder and CRO…
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6 Things I WISH I Knew Before Opening My Gym
14:05
14:05
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14:05🚨 Thinking about opening a gym? STOP and listen to this first! 🚨 Most fitness coaches dream of having their own studio… but when they finally open? Reality hits HARD. 💸 No clients. No money. And a whole lot of unexpected problems. In this episode of The Fitness Business Blueprint Podcast, I’m sharing the 6 CRUCIAL lessons I wish someone had told me…
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The Only 4 Ways to Get Endless Leads for Your Gym
14:28
14:28
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14:28The Only 4 Ways to Get Endless Leads for Your Gym Gym owners, if you’re struggling to get consistent leads, it’s because you’re NOT leveraging these four proven strategies. In this episode of the Fitness Business Blueprint Podcast, I’m breaking down the ONLY four ways to generate leads for your fitness studio—without relying on referrals or burning…
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Back to Basics: The Art of the Renewal Flow | Episode 093
26:19
26:19
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26:19In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcomplicating digital CS. Lastly, I'd love for you to submit your own work for a mini show-and-tell wher…
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Ep. 155 - You’re Probably Doing Discovery Wrong—And It’s Costing You Deals
33:52
33:52
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33:52Guest: Peter Cohan, Author of Doing Discovery Most sales teams think they’re great at discovery. The reality? About 80% are getting it wrong—and it’s the single biggest reason why deals stall, go to a competitor, or die with “no decision.” Peter Cohan, author of Doing Discovery, breaks down why traditional discovery methods are failing and what Saa…
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Rebuild Your Personal Training Program and Improve Member Retention: Richard Boyd and Bob Esquerre: Episode 537
51:36
51:36
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51:36Fitness business owners and gym leaders, are you struggling to revive your personal training department? This episode of the Fitness Business Podcast dives deep into the current state of personal training in gyms with experts Richard Boyd and Bob Esquerre, who bring over 20 years of experience. Discover actionable strategies to relaunch or launch a…
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Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092
37:57
37:57
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37:57Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights on measuring success, prioritizing product development, and the key skills that make a great program manager in the digital landsc…
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The Perfect Facebook Ad Formula for Gym Owners
11:59
11:59
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11:59💥 BONUS: Want me to set this up FOR YOU? 💥 Join my 2-Week Free Trial of the Done-For-You Ads Service, and my team will build and run your ads for you so you can start getting leads immediately - Lets Talk Here << Download the Google Doc: https://docs.google.com/document/d/1OkKvtaKpSruI85qdskkRAhmOAu6ctTOp0n0JV-u2LJM/edit?tab=t.0 Struggling to get l…
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Slash Your Member Churn Rate in HALF in 5 Steps
12:34
12:34
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12:34🚨 Struggling with high client churn? Most gyms lose 10% of their members to churn every month, making it almost impossible to grow their monthly recurring revenue. In this episode, I’m breaking down the exact retention strategies that gym owners are using today to slash churn byhalf, & create a community that members never want to leave. Here’s wha…
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Ep. 154 - Why Some SaaS Companies Are Turning to Billboards for Measurable Growth
28:30
28:30
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28:30Guest: Ty Tinker, Head of Analytics at AdQuick What if everything you thought about billboard advertising was wrong? Ty Tinker, Head of Analytics at AdQuick, breaks down the myth that out-of-home (OOH) advertising is unmeasurable and outdated. In reality, leading SaaS companies—including Dropbox, Salesforce, and Shopify—are embracing billboards, tr…
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Scaling a Gym From Low 6 to 7-Figures - 5-Step Roadmap
8:15
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8:15🔥 Scaling Your Gym From 6 to 7 Figures Without Burning Out 🔥 If you’re stuck grinding day-to-day in your gym, handling everything from coaching to admin, and feeling like growth means even more stress and less freedom… this episode is for you. I’ll walk you through the exact strategies I’ve used to help fitness studio owners scale to 7 figures whil…
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The Easiest Hack to Overcome ANY Sales Objection [Includes Scripts]
14:49
14:49
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14:49After closing thousands of fitness consultations and selling high ticket packages, here is my go-to method to quickly lock down sales and handle ANY objection. — 😱Want me to run your ads & send you qualified leads - AND give you the proven Follow Up & Closing Scripts & Playbooks we've used to create a 7-figure fitness studio -FOR FREE? Get a 2-WEEK…
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If I Had to Start My Gym From NOTHING in 4 Weeks [WITHOUT Ads] - This Is How I'd Do It
9:12
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9:12In this episode of theFitness Business Blueprint podcast, I reveal how I would quickly scale a new gym from nothing in 4 weeks - even if I had NO money for ads. Whether you’re starting from scratch or looking to fill your last few spots, you’ll discover actionable strategies to attract clients without relying on expensive ads or complicated marketi…
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Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
33:24
33:24
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33:24David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relatio…
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How to Fix a Gym That’s Stuck at £10-20K/Month
15:42
15:42
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15:42🚀Is your gym stuck at $10K-$20K/month? If you’ve been grinding but can’t seem to scale past this level, you’re not alone. Many gym owners get trapped because they’re using the same tactics that got them here—but those won’t take them further. In this episode, I’ll break down: ✅ The top reasons gyms get stuck at this revenue level ✅ The 4 key shifts…
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The 3-Step Process to Get More Gym Leads This Week
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8:03🚀Want more leads for your gym THIS WEEK? In this episode, I break down asimple 3-step system to attract high-quality gym leads without wasting time or money. If you’re tired of inconsistent lead flow, struggling with low-quality prospects, or burning cash on ads that don’t convert—this is for you. What You’ll Learn In The Next 8-Minutes: ✅ The bigg…
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How to Fix Your Lead Follow-Up & Stop Losing Clients Before They Even Walk In
6:27
6:27
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6:27If you’re a gym owner struggling with leads ghosting you or saying they’re ‘interested’ but never actually booking in… this episode is for you. Today, I’m going to break down EXACTLY why most gym owners fail at lead follow-up and the simple system we use to convert more leads into actual paying clients—without being pushy or wasting time on people …
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Why Your Gym Isn’t Growing: The 3 Numbers You MUST Track to Fix It
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6:15If your gym isn’t growing the way you want, chances are you're focusing on the wrong things. Most gym owners are so busy coaching, handling admin, or chasing new leads that they overlook the three key numbers that actually drive consistent growth. In this episode, I break down:📊 The 3 critical metrics that determine whether your gym thrives or stal…
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Hembo & Q Myers open the FINAL #GREENY SHOW EVER discussing if the AP voters got it right voting Josh Allen as the MVP, but Lamar Jackson first team All-Pro. We play Sneaky Hembo Trivia and dive through our final batch of Super Bowl Burning Questions two days away from Sunday. We wrap up the hour discussing how much Kevin O'Connell deserved his Coa…
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Hembo & Q Myers welcome Kevin O'Connell to the show to discuss winning Coach of the Year last night and what he's going to do about his QB situation. The guys spend a considerable amount of time debating if Eli Manning should've gotten into the Hall of Fame on the first ballot last night. Bryce Young stops by to talk about the huge turnaround he ha…
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Ep. 153 - The End of the Gumball Machine: Why B2B Marketing Needs a New Playbook
29:18
29:18
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29:18Guest: Jon Miller, Co-Founder & CEO of a Stealth AI Startup Jon Miller, co-founder of Marketo and former CMO of Demandbase, argues that B2B marketing’s traditional playbook—built on predictable demand generation, MQL scoring, and SDR-driven outbound—is broken. The “gumball machine” approach, where marketers expect predictable revenue by simply feed…
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