Best Cs Tools Podcasts (2025)

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#365: Milestones & Meaning: Celebrating Play, Purpose, and Partnership 30:05

6h ago30:05

30:05

This week's episode of Energetic Radio is a special celebration of milestones, meaningful moments, and making a difference. Hosts Dale Sidebottom and Paul Campbell are positively buzzing as they mark a serendipitous alignment: the release of their new book "365 Days of Play" and the show's 365th episode, pure fate! Dale and Paul reflect on the book…

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#113 - Lewis Richardson 46:58

2d ago46:58

46:58

Today we speak to Paris Light-middleweight Bronze medalist, Lewis Richardson. Lewis speaks of his Olympic journey, the set backs, the hurdles and his transition to the pro game. Join us at www.theboxgathering.com

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Unearthing AI's Potential: Unlocking AI’s Hidden Power in Sales, SEO & Strategy 44:21

4d ago44:21

44:21

In this episode of Future Craft GTM, Ken Roden and Erin Mills explore how AI is reshaping every layer of go-to-market, from automating rote tasks to powering deep research. They kick off with Ken’s wild DMV robo-caller story and Erin’s bespoke AI-curated newsletter. Returning guest Tahnee Perry shares hard-won lessons on driving revenue with AI, up…

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Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design 14:41

2d ago14:41

14:41

Send us a text The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstra…

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#201: What If Your De-esser Plugin Could Do More Than Fix Sibilance? 35:21

6d ago35:21

35:21

What if your go-to vocal de-esser plugin could do so much more? In this episode, Marc Matthews and Tim Benson break down the creative power of de-essers and why they might be the secret weapon missing from your mix. We kick things off with how de-essers work (spoiler: it’s more than just “s” sounds), before diving into smart, non-traditional de-ess…

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Pressure Tested: Paradox Leadership and AI Execution 1:03:26

10d ago1:03:26

1:03:26

In this episode of The FutureCraft Go To Market podcast, co-hosts Ken Roden and Erin Mills talk to speaker Mike Sweeney, a strategic executive coach, shares his expertise on leadership, emotional intelligence, and managing paradoxes during times of rapid change. Mike emphasizes the importance of adopting a mindset that balances competing truths, ma…

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Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map 18:32

12d ago18:32

18:32

Send us a text What happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom earned from years at Lego and building communities for Fortune 500 brands. This episode of the customer success playbook reveals why treating community building as relationship development—not just …

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#200: How I 10x’d My Spotify Monthly Listeners as an Independent Artist 27:11

13d ago27:11

27:11

Wondering how to grow monthly listeners on Spotify as an independent artist, without gimmicks or burnout? In this episode, I break down my journey from 300 to nearly 3,000 Spotify listeners in just six months using real-world strategies. Learn why reducing SubmitHub costs led to more playlist features, how extending Facebook ads to three weeks boos…

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#364: Small Acts, Big Impact: How Kindness and Support Shape Our Journeys 29:29

14d ago29:29

29:29

Welcome back to Energetic Radio! In this uplifting episode, host Dale Sidebottom and co-host Paul Campbell dive deep into the power of kindness, gratitude, and the meaningful connections that shape our lives. Fresh from facilitating workshops, Dale and Paul reflect on the infectious energy of public speaking, the joy of giving back, and the ripple …

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GTM 2.0: Coach K on Winning with AI-Driven Strategy 36:51

18d ago36:51

36:51

This episode covers the transformational impact of AI on go-to-market strategies. The episode kicks off with Ken sharing about his custom baking assistant, Idiot Proof Bake Buddy, which organizes baking recipes and grocery lists using GPT. The main highlight of the episode is the interview with Jonathan Kvarfordt a.k.a. Coach K. He is the Head of G…

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#199: The Hidden Production Habits You’re Probably Ignoring (At Your Own Risk) 37:48

20d ago37:48

37:48

Ever wondered why your mixes don’t sound professional, even with decent gear and endless YouTube tutorials? In this episode, Marc Matthews and Tim Benson, AKA Aisle9, reveal the overlooked production habits that separate amateur mixes from polished tracks. Discover how using reference tracks, including your own successful work, can instantly level …

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#112 - Committing 15:02

21d ago15:02

15:02

Some boxers think they are committed. But, what does commitment really look like? Some boxers live the life style, sacrifice and train hard, but are they really committing in the moment to actually be successful in the long term? Today, I have a mind dump around what I call, ‘micro commitments’ what they are and how they feed in to what makes a com…

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Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption 8:38

21d ago8:38

8:38

Send us a text The future of AI isn't just about technology—it's about relationships. Jake McKee, renowned as "the community guy," delivers a paradigm-shifting perspective on AI adoption that goes far beyond features and functionality. Rather than getting caught up in the technical capabilities, McKee advocates for designing the emotional connectio…

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#363: Reset and Recharge: Simple Strategies to Reignite Your Goals and Keep Moving Forward 27:51

21d ago27:51

27:51

Welcome back to Energetic Radio! In episode 363, Dale Sidebottom and co-host Paul Campbell are energised, refreshed from a long weekend, and ready to deliver another dose of joy and inspiration. In this episode, they kick things off by sharing laughs and bonding moments over Lego builds, as well as a mind-blowing app that helps you create something…

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How to Scale GTM with AI SDRs, Digital Twins & a Growth Mindset 57:12

25d ago57:12

57:12

AI, BDRs & Building a GTM Team of the Future – with Rachel Truair, CMO at Simpro Group Episode Title: How to Scale GTM with AI Agents, Digital Twins & a Growth Mindset Still wondering how AI fits into go-to-market? This episode delivers a masterclass in what actually works—from real AI SDR deployments to digital twins for execs. If you’re leading a…

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#198: Why I Never Release Music Without This Promotion Calendar 12:39

27d ago12:39

12:39

Struggling to promote your music on social media without burning out? You’re not alone. In this episode, Marc Matthews introduces his 30-day music release promotion calendar for indie musicians, a practical tool designed to eliminate guesswork, boost engagement, and help you post purposefully. You’ll learn what a social media content calendar for m…

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#362: The Power of Conversation: Michael Donehue on Breaking Mental Health Stigma 48:41

28d ago48:41

48:41

Welcome back to Energetic Radio! In this powerful episode, hosts Dale Sidebottom and Paul Campbell are joined by Michael Donehue, founder of Journey Apparel. Michael brings raw honesty and relatable humour as he shares his journey through mental health challenges, growing up in a small country town, and the pivotal moments that led him to become an…

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Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs 11:38

28d ago11:38

11:38

Send us a text AI Friday delivers cutting-edge insights as John Huber reveals how artificial intelligence is transforming customer success operations. The conversation explores practical AI applications that are already delivering results, from conversation intelligence tools like Chorus for team coaching and customer context gathering, to emerging…

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How AI Is Rewriting Go-To-Market Playbooks 53:49

1M ago53:49

53:49

We're back. In the first episode of Season 2 of the FutureCraft Podcast, Ken Roden and Erin Mills dig into how AI is shifting the entire go-to-market motion. Not just content, but sales enablement, market strategy, and execution. They share how they're using tools like ChatGPT, Gamma, and structured research to build battle cards that actually move…

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Customer Success Playbook Podcast S3 E62 - John Huber - Who Should Really Own Upsells and Cross-sells? 9:26

1M ago9:26

9:26

Send us a text Wednesday brings the burning question that divides CS and sales teams everywhere: who should own expansion revenue? John Huber tackles this contentious topic with nuanced insights drawn from his experience managing both dedicated CS-led expansion models and hybrid partnership approaches. Rather than offering a one-size-fits-all answe…

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#197: Why I Don’t Touch Plugins Before Doing This - The Art of Static Mixing (feat. Nate Kelmes) 44:44

1M ago44:44

44:44

Why do some mixes, even with top plugins and techniques, still sound off? The answer might lie in a step you’re overlooking: the static mix. In this episode of Inside The Mix, Marc Matthews talks with mix engineer Nate Kelmes to explore: What is a static mix in audio mixing? And why is a static mix important before adding effects? Nate explains how…

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#361: The Art of Saying No, Finding Flow, and The Power of Creative Play 34:05

1M ago34:05

34:05

Welcome back to Energetic Radio! In this episode, hosts Dale Sidebottom and Paul Campbell reunite in the studio after a busy hiatus, hitting the road across Victoria to spread the power of play in schools and communities. The pair dive into exciting updates, like the upcoming release of their co-authored book, 365 Days of Play, and the much-anticip…

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#196: What Gear Do I Need to Produce Music at Home? Our Essential Home Studio Setup Tools 41:07

1M ago41:07

41:07

Starting music production at home? This episode of Inside The Mix is your step-by-step guide to building the best home studio setup for beginner music producers. Marc Matthews and Tim Benson unpack exactly what gear you need to produce music at home, without breaking the bank. They walk through a basic home studio equipment list for new producers, …

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Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment 6:36

1M ago6:36

6:36

Send us a text Summary This episode kicks off a compelling three-part series featuring John Huber, founder of Customer Success Architects, who brings two decades of experience building CS functions across five different SaaS companies. The conversation centers on the fundamental question every growing business faces: how do you launch a customer su…

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#111 - The 5 C's of Corner Work 13:44

1M ago13:44

13:44

Calm Clean Chat Check enCourage A simple framework to help cater for your boxer in between rounds in the GOLDEN minute. A few ideas for coaches to consider when cornering their boxer. How do you corner? What's different? Remember you can join us at www.theboxgathering.com and why not try our new padwork course?…

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Customer Success Playbook Podcast S3 E60 - Kristen Nolan - How AI Can Strengthen Client Relationships 9:36

1M ago9:36

9:36

Send us a text The Customer Success Playbook podcast wraps up its enlightening three-part series with Kristen Nolan of Interview Valet by exploring the delicate balance between technology and human connection. In this forward-thinking discussion, Kristen reveals how she leverages AI as a strategic tool while maintaining authentic relationships. Fro…

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Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There 9:21

2M ago9:21

9:21

Send us a text The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from que…

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#195: How I Fixed My Mix with One Simple Move... EQ Automation 9:29

2M ago9:29

9:29

Having trouble getting your build-ups and drops to land with real impact? In this episode of Inside The Mix, host Marc Matthews reveals how he tackled that exact issue in his latest single, “Half-Life”, using a simple but powerful technique—EQ automation. Marc walks listeners through when to use EQ automation instead of static EQ, explaining how dy…

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Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips 6:51

2M ago6:51

6:51

Send us a text In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her numb…

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Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation 9:03

2M ago9:03

9:03

Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…

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Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands 9:10

2M ago9:10

9:10

Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…

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#194: I Asked a Pro Vocal Coach How to Prepare a Singer for a Recording Session (ft. Rich Bozic) 43:24

2M ago43:24

43:24

Capturing great vocal takes starts long before hitting record. In this episode, vocal coach and recording expert Rich Bozic shares how to record professional vocals in a home studio, with practical tips that work whether you’re using high-end gear or a modest setup. We cover how to prepare a singer for a vocal session, from effective pre-session co…

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#110 - Shark Tank Sparring 20:54

2M ago20:54

20:54

A brief mind dump on shark tank sparring including how and when we can use this approach to develop our boxers at any point of the training cycle. We consider variability, challenge point and representative learning design. Join us today at www.theboxgathering.com

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Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout 8:42

2M ago8:42

8:42

Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…

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Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice 17:23

2M ago17:23

17:23

Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…

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Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes 16:47

2M ago16:47

16:47

Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying …

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#193: I Asked a Pro If You Really Need a Mastering Engineer - And If You Can DIY (feat. Mike Marsh) 39:43

2M ago39:43

39:43

Acclaimed mastering engineer Mike Marsh demystifies the final stage of music production in this insightful episode. With a career spanning over three decades, working with artists like Björk, The Chemical Brothers, and Depeche Mode, Mike offers unparalleled expertise on what music mastering is and why it's important. He addresses the common misconc…

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Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy 6:36

2M ago6:36

6:36

Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…

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Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal 11:42

2M ago11:42

11:42

Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …

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Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack 12:04

2M ago12:04

12:04

Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…

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#192: The Three C’s That Helped Us Grow as Independent Music Producers 31:30

2M ago31:30

31:30

How do you market yourself effectively as an independent music producer, especially when working across multiple genres? In this episode, Marc Matthews and Tim Benson (Aisle9) unpack this challenge with real-world advice and music promotion tips for independent producers looking to stand out. They break down “The Three C’s” framework—Collaboration,…

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#109 - Padwork with Steve Cranston & Elliot Dillon 1:11:12

2M ago1:11:12

1:11:12

2 cracking coaches and dandy blokes, Steve Cranston and Elliot Dillon. Steve is an England Boxing coach educator as is Elliot. Steve is a Level 4 coach, Elliott is a level 3 and Team GB coach. There is a massive wealth of knowledge here as they both talk about their experiences and knowledge of padwork. Our padwork course drops next week at www.the…

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Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch 7:43

2M ago7:43

7:43

Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …

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#360: Is Stay Safe Helpful or Harmful? Language, News, and the Three C’s of Success 32:41

2M ago32:41

32:41

Welcome back to Energetic Radio! In episode 360, hosts Dale Sidebottom and Paul Campbell are fresh from their Easter break and ready to dive deep into how small changes in our daily mindset can bring more joy, happiness, and connection to our lives. The duo reflects on their holiday experiences, the invaluable benefits of getting outdoors, and the …

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Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future! 13:10

2M ago13:10

13:10

Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …

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Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On! 12:12

2M ago12:12

12:12

Send us a text Strap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the …

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#191: Every Logic Pro User Should Know These Hidden Tools—Do You? (ft. Justin Hochella) 37:09

3M ago37:09

37:09

Are you underusing the tools you already own in Logic Pro? In this episode of Inside the Mix, Marc Matthews is joined by Justin Hochella, producer and co-host of Face Your Ears, to uncover Logic Pro’s native power that most producers overlook. We answer the questions every independent artist should be asking: What are the essential Logic Pro keyboa…

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Customer Success Playbook S3 E46 - Mary Schmid - Listen To Connect not Correct 9:56

3M ago9:56

9:56

Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communication and leadership expert with a passion for rewiring how we listen. Mary reveals how to shift from surface-level exchanges to trust-building dialogues by embracing her "Conversational Edge" framewo…

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#359: Cultivating Happiness & Human Connection in Schools with Matt Borg 50:50

3M ago50:50

50:50

Welcome to Energetic Radio, Episode 359, where we have the pleasure of chatting with the inspiring principal of Keilor Views Primary School, Matt Borg. Hosts Dale Sidebottom and Paul Campbell dive into a lively conversation about the intentional creation of a vibrant school culture that puts humans at the centre of it all. Matt shares his unique ap…

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Customer Success Playbook S3 E45 - Cairo Marsh - AI and Empathy: Can Technology Truly Understand Your Customer? 10:11

3M ago10:11

10:11

Send us a text In this forward-looking Friday edition of the Customer Success Playbook, Cairo Marsh returns to round out his trilogy of episodes with a critical discussion: can artificial intelligence enhance empathy in customer experience, or does it risk eliminating the human touch? Cairo, Roman, and Kevin dive into the real-world uses of AI in s…

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