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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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Explore the power of custom branding with Branded for Success! This podcast dives into the art and strategy of creating memorable promotional products that connect with your audience and elevate your business. From tips on designing impactful merchandise to success stories from industry experts, each episode offers insights to help your brand stand out in a crowded market. Whether you're a seasoned marketer or a business owner looking to amplify your message, this podcast is your guide to bu ...
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Brand It, Build It Podcast with Kelly Zugay of With Grace and Gold
Kelly Zugay of With Grace and Gold®
1
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Hosted by Kelly Zugay of With Grace and Gold, The Brand It, Build It Podcast equips you to grow your creative small business with purpose and strategy. Since 2014, With Grace and Gold® has served small business owners, photographers, and wedding professionals through award-winning, elevated, luxury custom brand and web design services. Pursue custom brand and web design services or shop completely-customizable Showit website templates at: https://www.withgraceandgold.com
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18402
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to "The Hummingbird Effect," a podcast dedicated to uncovering the subtle yet powerful ways that small innovations can transform your business. Hosted by Wendy Coulter, CEO of Hummingbird Creative Group, this show delves into the stories and strategies behind successful brand building. For over 25 years, Wendy has helped CEOs and business leaders redefine their brands through innovation and compelling narratives. In this podcast, she shares the insights and lessons learned from her e ...
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The Unboxed show is a space for conversation about brand experiences, the challenges and wins across industries and product types, and the impactful additional brand experiences and affinity created through custom-branded packaging and beyond. Whether you are a startup founder looking to expand your brand's reach, a marketing professional looking for some tips, or an enterprise executive looking for inspiration from industry leaders, we have an episode for you. This show is sponsored by Merc ...
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Welcome to Promotion Playbook, your ultimate destination for expert insights into promotional products, custom merchandise, and brand marketing. Hosted by industry leaders Pascal and Will, this podcast is your go-to source for everything related to swag, giveaways, logo apparel, screenprinting, embroidery, and branded merchandise. Dive deep into the world of promotional strategy with us as we break down real campaign results, unpack the ROI of popular products like tote bags and mugs, and sh ...
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Wonder what it's like to control millions of dollars of marketing budget? Manage hundreds of people? Make the decisions on which ideas get to market? The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position on the C-suite. We detail the long, hard road most ideas take to get to market & how challenging it is to get the best ones through. Hosted by Mike Linton -- the former P&G Brand Manager who went on to be the Chief Marketing Officer of Best Buy ...
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Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
017
Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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The On Brand podcast helps you tell stronger stories and build better brands. Each week host Nick Westergaard, author of Brand Now and Get Scrappy, interviews marketing and communication thought leaders or those working for innovative brands like Adobe, Ben & Jerry’s, HBO, Mastercard, Maker’s Mark, the Minnesota Vikings, Salesforce, and Whole Foods. For show notes and more, please visit http://onbrandpodcast.com.
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The Brand Behavior is your go-to show for cutting-edge marketing insights, actionable strategies, and in-depth discussions with the industry’s top minds. Every episode will feature 2-3 leading experts to dive deep into the latest trends, revealing the hacks and tools they use to stay ahead of the curve. Whether you're a marketing professional, entrepreneur, or simply a curious mind, The Brand Behavior delivers valuable takeaways you can implement right away. From mastering AI in marketing to ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Behavioral Science For Brands: Leveraging behavioral science in brand marketing.
Consumer Behavior Lab
670
The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.
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Discover What’s Inside the World of Business, Branding, and Innovation Join hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling) as they dive deep into the strategies, stories, and innovations that drive brand success. Unpacking the Brand explores the intersection of marketing, sales, and customer experience, featuring insights from industry leaders, creative thinkers, and business visionaries. While rooted in the print and packaging industry, this podcast broadens the ...
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Through her lens of crisis readiness, advising some of today's leading organizations faced with the greatest risks, Melissa is passionate in her mission to help today's organizations build brand invincibility. The Invincible Brand Podcast is another way in which she works to achieve this mission. Subscribe to this podcast and join Melissa as she unravels the complexities that this modern-day, hyper-connected world presents to your organization and provides tactical business strategies for im ...
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LWLeathers.com supply branding iron, custom branding iron and wood branding iron which work on different materials too e.g. leather, coconut, cardboard, burger or buns. Visit lwleathers.com for more details.
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Emenac Packaging Australia is offering premium quality custom printed packaging boxes for all type of businesses in the Australia. Now, you can learn all about custom printed packaging and printing services from this podcast.
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Enhance your professional image and showcase your brand with custom polos from 3v Printing in Atlanta. Our skilled team combines precision printing techniques with high-quality fabrics to deliver outstanding results. For more details, visit: https://3vprinting.com/embroidered-logo-printing/
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This podcast is about the wild world of cookies and their growing popularity. Learn about custom personalized cookies, cookies with logos and the coveted gourmet cookie!
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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Are you ready to take your personal brand and business development to the next level? Then you won't want to miss the exciting new podcast dedicated to helping you tell your story in the most compelling way possible. Join me as I guide you through the process of building a magnetic personal brand, creating valuable relationships, and mastering the art of networking. With my expert tips and practical strategies, you'll be well on your way to 5-star success in both your professional and person ...
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Welcome to The Homebuyer Hub with Mattamy Homes, where you’re invited to join us on the life-shaping journey to home ownership. Whether you’re a first-time buyer, buying your next home or simply fascinated by the ever-changing landscape of home ownership, this podcast is your ultimate guide. Tune in as we bring you engaging interviews with industry experts, passionate real estate professionals, designers of all stripes and visionary trailblazers. Each episode is packed with valuable insights ...
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The Selling Show with David Newman is an interview-based podcast focused on the intersection of selling, branding, and leadership—geared to a core audience of CEOs, founders, and corporate executives who know that selling isn’t just about products or services. It’s about selling your ideas, your point of view, and your personal brand to the people who matter most. If you’re ready to achieve Market Eminence, amplify your influence, and attract high-value clients, investors, partners, talent, ...
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Welcome to Content Disrupted, a podcast that explores the art, science, and people behind cutting edge brand storytelling. Join us every other week for candid conversations with pioneering CMOs, researchers, and creatives who will inspire you to think differently and bring clarity to the major changes underway in marketing—subscribe now on Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast platform, and become part of the Content Marketing Revolution.
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This is a space where we believe marketing is something you GET to do, not something you HAVE to do. We hope you leave here encouraged, inspired, and a little more excited to share your gifts with the world. Join Austin Savage & Kelsie Zarko, business partners and friends, for biweekly casual conversations about marketing, life, mindset, productivity, branding, and more!
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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AdExchanger Talks is an advertising and marketing technology podcast from AdExchanger, the leading voice in ad tech. Listen in as AdExchanger’s award-winning editorial team, led by Managing Editor Allison Schiff, interviews industry leaders and explores the issues and trends that matter to brand marketers, ad agencies, publishers, media companies and technology providers.
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This podcast is a straight, no chaser explanation of digital marketing, website ownership and brand visibility. I will be taking the confusion out of owning a website and providing you with knowledge to transform it into a tool that works for you in many ways. Here you will learn that a well designed website ain't all you need to make the money start coming in and the backend is just important as your frontend. If you want more ways to increase your visibility, read our blog at https://fierc ...
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The BackOps podcast delves into the strategies, insights, and behind-the-scenes roles that drive organizational success, exceptional customer experiences and foster brand loyalty. Our mission is two-fold: 1. We aim to help leadership embrace the value of roles that help the organization succeed, which may be overlooked. 2. For industry peers, we will focus on providing immediately actionable insight. Takeaways they can apply to help them improve themselves, outcomes and better understand how ...
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Making the Moment, the podcast that brings you the untold stories, unfiltered insights, and big ideas from the architects behind the moments that matter. Join your host Aja Bradley-Kemp, as each week she and her guests will show you how to design experiences that not only captivate audiences but also drive value for your organization. Whether you’re looking to build buzz, boost loyalty, or drive revenue, these tips will give you actionable ideas to help you design customer experiences that t ...
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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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Welcome to The Promo Playbook, your backstage pass to the world of promotional marketing. Brought to you by Cubic Promote (https://www.cubicpromote.com.au/) Australia’s award-winning supplier of branded merchandise, this podcast is your go-to guide for making marketing and promo products work harder for your business. In each episode, we unpack real campaigns, talk to industry insiders, and share practical strategies to help you boost brand visibility, engage customers, and stand out. From t ...
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
38
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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Great conversations, success insights, and building confidence from a place of knowledge, skills, and experience 🥳 Take a listen and share to spread the word, because this is a show that will help you rise in your power as well as rise in your journey to the best version of you, designed by YOU 🙌🏽 Get ready for powerful conversations on: 🔥 Mindset & Accountability 🎤 Media & Public Relations 💡 Branding & Marketing 👑 Leadership & Advocacy 🌟 Success Stories 📅 New episodes drop every 2nd & 4th T ...
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This is Brand Story, where host Steve Gilman talks with those on the front lines of brands: business leaders, entrepreneurs, and marketers. Our guests represent a wide variety of roles and industries, but the lessons learned break through those walls, connecting us on shared themes of brand experience, leadership, storytelling and understanding your audience. You’ll hear unique stories you can relate to, be inspired by, and learn from — because stories are what connects us.
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At In The A.M. Branding, I am here to help you get clear on your brand and your audience so you can make connections and make an impact!
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Discover the secrets of brand-building from world-renowned experts, and academics in marketing, branding & design together with your host Stef Hamerlinck. Let's talk branding is a no bs exploration of all things brand, known to cut through to the clutter and share unique perspectives. letstalkbranding.substack.com
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MVP Interactive is a consumer engagement technology company that enhances brand experiences through custom software, product design and social media.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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CHARGE Energy Branding is the catalyst for transforming energy brands into powerful forces that drive real commercial growth. As a pioneering leader in the field, CHARGE empowers energy companies to redefine their brands, navigate new challenges, and seize opportunities in the dynamic energy landscape.
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Welcome to Why That Worked – Presented by StoryBrand.ai. Have you ever wondered why some brands, trends, or products become massive successes while others fade away? That’s exactly what this podcast explores. Hosted by Donald Miller, creator of the StoryBrand Framework, and co-hosted by Kyle Reed, each episode dives into the strategies behind the world’s biggest wins, breaking them down into clear, actionable insights you can use to create your own success. Discover how to craft clear and ef ...
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Ep 118: The First, The Best, Or The Only – How To Build A Brand That Attracts The Right Customer Every Single Time!
1:06:00
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💭 “The First, The Best, Or The Only – How To Build A Brand That Attracts The Right Customer Every Single Time!”We unpack it ALL in this week’s NEW EPISODE of the Transform Your Confidence podcast! 🔥Joining us is powerhouse brand strategist Isabelle Mercier — a 2x TEDx speaker with over 4 million views, and the marketing genius behind some of the mo…
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Bold Moves & Big Screens: How TCL Builds a Brand Customers Actually Remember with Cole Moir, VP of Brand & Digital Marketing at TCL North America
31:57
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In this episode of Builders Wanted, we sit down with Cole Moir, Vice President of Brand and Digital Marketing at TCL North America, to explore what it takes to create a standout brand in a crowded market. Tune in to hear about the methods behind creating high-impact, emotionally resonant brand experiences and the future role of AI and personalizati…
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#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach
25:26
25:26
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If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…
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The Role of Emotional Branding: How to Make Customers Care
42:29
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Summary In this episode of Brand Behavior, host Juntae DeLane explores the critical role of emotional branding in today's marketplace. Joined by experts Nataly Chigireva and Richard Yumang, the discussion delves into authentic storytelling, data-driven insights, and the importance of community building. The conversation highlights how brands can cr…
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The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?
37:00
37:00
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How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experienc…
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Leaders in Customer Loyalty: Brand Stories | Cleveland Cavaliers Upping the Loyalty Game
28:59
28:59
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Send us a text As one of the NBA’s most recognized franchises, the Cleveland Cavaliers are deeply woven into the cultural and civic fabric of their city. Behind the high-octane action on the court is a strategic and increasingly sophisticated approach to fan engagement powered by the Cavaliers Marketing team. Central to the marketing team’s success…
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Navigating AI-Driven Fraud & Customer Experience in the Digital Age with EIQdigital
15:16
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As the energy sector undergoes digital transformation, utilities are not only improving customer experiences—they’re also becoming more exposed to increasingly sophisticated forms of fraud. In this episode, we’re joined by EIQdigital, a leading provider of AI-powered solutions for energy companies, to explore how artificial intelligence is shaping …
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#20: Snipd—What Your Brand Name is Really Saying to Customers
25:26
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Coming up with a product name or tagline seems simple. Until you have to do it. You brainstorm, you debate, and you finally land on something… only to find yourself explaining it to people over and over. That’s the real test of a name: if you have to explain it, it’s not working. The truth is, your name or tagline is doing more heavy lifting than y…
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Branded Cookies: Edible Marketing That Leaves a Sweet Impression.
2:31
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Why Branded Cookies Are a Smart Business Move. Branded cookies turn your logo, message, or design into a crave-worthy marketing tool. Whether you’re hosting a corporate event, attending a trade show, or sending client appreciation gifts, these cookies make your brand impossible to forget. Beautifully designed and individually wrapped, they combine …
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Interview: Adam Ferrier author of The Advertising Effect on why you should stop listening to your customer
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In this episode we speak with Adam Ferrier, founder of Australian ad agency, Thinkerbell. Adam is the author of The Advertising Effect, one of the best books on applying behavioral science to advertising. On the podcast he talks about some of the most effective Australian campaigns of the last few years and why listening to your customer creates bl…
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Maybe Nielsen Is The Alternative Currency
53:09
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The alternative currency bucket could use a rebrand. That referential and somewhat deferential phraseology – a reference to Nielsen – drives Peter Liguori, VideoAmp’s executive chairman, a little nuts. It stems, he argues, from the “absurd notion” that the TV industry “has almost 100% of its eggs in one basket.”…
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Geoffrey Smith: How Compassionate Moments, Not Corporate Mandates, Spark Engagement and Customer Satisfaction
41:28
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Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares. Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't r…
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127. How the Smartest Entrepreneurs Scale Back to Grow Bigger
20:13
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Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. Ready to scale your business without drowning in more to-dos? In this episode of the Master Your Business Podcast, I break down the uncomfortable truth that most entrepreneurs ignore: Working mor…
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#46: Better onboarding and operations using AI to augment with Srikrishnan Ganesan, Rocketlane
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Customer onboarding is often where good intentions often end up with less-than-stellar execution. Delays, confusion, and misalignment derail even the most promising new relationships. Why is onboarding still broken in so many organizations, and how is AI finally changing that? Today I’m joined by Srikrishnan Ganesan, Co-Founder and CEO of Rocketlan…
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Vicki Strull | Packaging and Brand Designer
24:42
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The Unboxed show is a space for conversation about brand experiences, the challenges and wins across industries and product types, and the impactful additional brand experiences and affinity created through custom-branded packaging and beyond. Whether you are a startup founder looking to expand your brand's reach, a marketing professional looking f…
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#22: Seizing the Moment—Lessons from Nike’s Viral Scheffler Ad
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Attention is the name of the game in today’s market. If you want to stand out, you need to move fast, think creatively, and tap into what your audience is already talking about. Whether it’s a funny meme, a strategic shoutout, or a well-timed post, the brands that win know how to seize the moment and jump into the spotlight. So how do you identify …
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Dave Kaufman is Senior Director of Global Marketing for MR, VR, and Metaverse at Meta’s Reality Labs, where he leads efforts for Meta Quest, Horizon Worlds, and Oculus Studios. His path includes stops at Google, Halo Neuroscience, and the U.S. Digital Service under President Obama. On this week’s On Brand, Dave joined me to talk immersive tech, bra…
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How to Sync Online Ads with Real-World Brand Touchpoints
4:32
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In this episode of The Promo Playbook by Cubic Promote, we unpack how Australian brands are winning by combining digital campaigns, promotional merchandise, print, and outdoor media into one unified strategy. With digital fatigue on the rise and attention spans shrinking, it’s no longer enough to rely on clicks alone. Join us as we dive into fresh …
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#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design
30:23
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When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer experience? I have two guests on my show today: one is the founder of one of the world’s most iconic shoe brands, and the other is the co-creator of the first AI-designed commercial shoe. Today we’re going …
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The Heart Behind the Hustle: Alexander Fernandez and the Rise of Relationship-Centered Operations Leadership
23:29
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Send us a text What happens when compassion meets operational excellence in healthcare leadership? Alexander Fernandez's journey from frontline nursing to Corporate Director at Jackson Health System reveals the transformative power of people-centered leadership in high-pressure healthcare environments. Known affectionately as "The Mayor," Fernandez…
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Spring Cleaning for Your Goals: Clarifying & Resetting Your Roadmap to Success - Episode 62
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We're back with Part 3 of our spring cleaning series! After taking a look at our mindset in Episode 59 and our platforms in Episode 60, we're zooming out to talk about the driver behind everything we do: Our goals. What are you tracking? Why are you tracking it? What do you need to adjust as you look ahead to the rest of the year? // 📸 Follow Austi…
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Custom Cookies for Teachers: A Sweet Way to Say Thank You.
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From early mornings to late-night grading, teachers go above and beyond every day. Custom cookies for teachers offer a thoughtful, personal way to show appreciation for their dedication. Whether it’s for Teacher Appreciation Week, the end of the school year, or just because, these edible thank-yous are both heartfelt and delicious. Individually wra…
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#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions
23:28
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My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at …
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The Future of Customer Data Management: An Interview with Chris O’Hara, Global Product Marketing Lead, SAP Data and Analytics
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1:08:36
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Businesses today finally recognize the strategic urgency of unifying all customer data in an increasingly AI-driven world of personalized engagement. And now the data technology has matured to the point where that goal is more achievable than ever, according to SAP data expert Chris O’Hara.By Stephen Shaw
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#357 - Product First, Creator Second: How 1Up Candy Hit $10M in 10 Months feat. VOID CEO Chris Koch
43:45
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Chris Koch is the founder and CEO of VO/D, a venture studio that partners with massive talent celebrities to build enduring CPG brands across DTC, e-commerce, and retail. With a background in sports, investment banking, and talent management, Chris brings deep experience in identifying consumer needs, pairing them with the right creators, and execu…
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Interview: Steve Martin, author of Messengers, on the eight key traits of an effective messenger
53:33
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In this episode we speak with Steve Martin, co-author of Yes! 60 secrets from the science of persuasion which has sold over 1.5 m million copies. We talk to Steve about his latest work on the messenger effect and the eight traits that make a messenger influential.By Consumer Behavior Lab
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Noodles & Company Builds Loyalty by Honoring the Noodle—and the Customer
32:40
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Send us a text For over three decades, Noodles & Company has served globally inspired noodle dishes with a side of comfort. But in today’s competitive and value-conscious quick-service landscape, staying relevant, and resonant, requires more than just a beloved bowl of pasta. For Executive Vice President of Marketing Steve Kennedy, long-term succes…
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What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)
32:24
32:24
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On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is shaping CX leaders' priorities in 2025. Fraudulent activity, cyber attacks, data breaches and harmful user-generated content are on the rise. To combat these threats, robust trust and safety programs have be…
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Oakland McCulloch is an internationally recognized keynote speaker and the author of the 2021 release, Your Leadership Legacy: Becoming the Leader You Were Meant to Be. His leadership talk is based on his 40+ years of leadership experience (23 years as a combat arms officer in the United States Army) in combat, peacekeeping operations, disaster rel…
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The Art and Science of Smart Planogramming
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27:32
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What if your planograms could adapt to each store's unique inventory and fixtures in real-time? That's exactly what Optimum Retailing has achieved with RealGram, the first AI-powered store-specific planogramming tool that's fundamentally changing how retailers approach merchandising. Justine Melman, CMO at Optimum Retailing, joins Customerland to r…
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#004 - The Real Reason Your Merch Looks Nothing Like the Sample! 👕 🚫
7:54
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Join thousands of marketers and business owners who trust Promo Punks™ for custom merch that elevates. Get your FREE custom quote in 30 minutes; discover branded products that don’t just promote, but transform your events, engage your team, and level up your brand experience: https://promopunks.com.au/collections/all-10-000-products In this episode…
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Context(ual) Switching, With Viant CEO Tim Vanderhook
1:00:51
1:00:51
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Viant is on an M&A tear, with two acquisitions – IRIS.TV followed by lockr – in less than six months. Although the rationale behind these deals might be obvious to ad tech insiders, Wall Street investors speak a different language, one that Viant CEO Tim Vanderhook has become fluent in as the leader of a publicly traded company.…
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Jack Myers | The Media Revolution Has Arrived - Are You Prepared for the Next Wave?
37:43
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37:43
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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The One Truth That's Destroying Our World
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There's one "truth" everyone accepts without question. It shapes how leaders respond to crisis. How organizations handle change. How teams navigate conflict. How entire societies function. And it's actively destroying everything. In this paradigm-shattering episode, Melissa Agnes exposes the lie that's been driving failed leadership responses, brok…
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Vivian Acquah: How DEI Manages Risks, Lowers Costs, and Opens Eyes
44:18
44:18
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44:18
We have talked a lot on this show about the benefits of a diverse and inclusive culture and how it leads to outstanding business results. But did you also know how DEI helps your company manage risk and future-proof against churn, productivity loss, and potentially falling behind in the market? Today, you will hear one of the best definitions of DE…
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#45: REPLAY: Thriving amidst transformation, with Steve Blum, Autodesk
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We aired this episode a little while ago, but thought it had some amazing insights we thought were worth sharing again. Today we’re going to talk about building a change maker culture and how you can help your teams to thrive among change, instead of being disrupted by it. To help me discuss this topic, I’d like to welcome Steve Blum, Chief Operati…
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126. How to Overcome The Fear of Doing LinkedIn Videos & Show Up Confidently
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Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. Ready to finally ditch the fear and start showing up confidently on LinkedIn? In this episode of the Master Your Business Podcast, I sit down with Kerry Barrett, an Emmy Award-winning news anchor…
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Is the Sloppening upon us? The rise of Gen-AI and what it means for brands.
57:36
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Recently, I got caught in a bit of a storm. People on YouTube got angry about the use of AI footage in my recent documentary on brand mascots. “AI slop! I’m not watching this stuff!” It got me wondering (some great comments in that LinkedIn thread) about what the future for brands would be like. Enter: Joe Burns, who’s been dropping the most insigh…
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266: The Psychology of High-Converting Web Design: What Makes Visitors Say Yes
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This week, we’re digging into the psychology behind high-converting web design. You’ll learn how intentional design choices — rooted in human behavior — can guide your visitors from casual scrollers to committed clients. Hosted by Kelly Zugay…
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Every school has a story to tell. From the triumphs of its students to the dedication of its staff, a school’s unique identity is shaped by the people’s experiences within its walls. These stories aren’t just anecdotes; they’re powerful tools that can transform your school’s website into a compelling gateway, inviting families to explore and engage…
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Real Support for Real Homebuyers: A Customer Care Roundtable
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36:35
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This episode is all about you – the questions you’ve asked, the concerns you’ve had and the experiences that make buying a home both exciting and meaningful. Winston sits down with our Customer Care team to discuss common questions that homebuyers have and shares expert advice to help navigate the process with confidence. Plus, they offer some fina…
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#21: Slate—Why This $20K Truck Is Getting All the Attention
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36:31
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In crowded markets, being different isn’t enough. You have to communicate how you’re different. Too many businesses blend in because they focus on what the competition is doing instead of what customers actually care about. You might offer better pricing, better service, or a better product, but if you don’t say it clearly, it won’t matter. Messagi…
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Mark Kingsley is the author of Universal Principles of Branding and the forthcoming Brands in the Age of AI. A Grammy-nominated designer turned brand strategist, he’s led work for Citi, Equinox, and Blue Note Records. Mark joined me on this week’s On Brand to talk about branding’s future—and how AI is changing the game. Mark Kingsley began his care…
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Eco-Friendly Products: 60% of customers Remember Sustainable Companies.
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Is your small, medium or large business spending money on making itself memorable? Well considering that 60% of customers remember companies that ar sustainable, marketing and appealing to this 60% has never been easier. This week, we look into what makes a product eco-friendly. Difference between: Biodegradable and compostability As well as variou…
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Mother’s Day Cookies: A Sweet Tribute to the One Who Does It All.
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Why Mother’s Day Cookies Are the Perfect Gift. She gave you everything—now it’s time to give her something sweet, beautiful, and made just for her. Mother’s Day cookies combine heartfelt personalization with delicious flavor, making them a thoughtful alternative to flowers or cards. Whether decorated with florals, loving messages, or even photos, t…
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#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin
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With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…
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