Best Patient Satisfaction Podcasts (2025)

1
Preoperative peripheral nerve blocks are not independently associated with improved functional outcome, patient satisfaction, or risk of chronic pain at one year following knee arthroplasty 4:20

12d ago4:20

4:20

Listen to Simon and Amy discuss the paper 'Preoperative peripheral nerve blocks are not independently associated with improved functional outcome, patient satisfaction, or risk of chronic pain at one year following knee arthroplasty' published in the February 2025 issue of Bone & Joint Open. Click here to read the paper. Be the first to know when t…

1
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch) 31:38

5h ago31:38

31:38

Send us a Message Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christ…

1
Accelerating Excellence: How Toyota and DHL Drive Customer Satisfaction 30:52

2d ago30:52

30:52

In this episode, join Tim Ernest, Senior Manager, Customer Parts, Toyota and Matt Ver Meer, Vice President, Operations, DHL Supply Chain as they discuss a customer-centric approach, insights into after-hours delivery, white glove service and our Carrier of the Year award.By DHL Supply Chain

1
What’s new and creating waves in orthopaedics? 3:42

4d ago3:42

3:42

Listen to Simon and Amy discuss the paper 'What’s new and creating waves in orthopaedics?' published in the February 2025 issue of Bone & Joint 360. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJointPortal and @BoneJoint360 on X for updates!…

1
Culture Bytes: Change Management That Works: 3 Practical Moves 25:03

7d ago25:03

25:03

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement…

1
Why Small Teams Spark Big Innovation: Antonio Vidal-Puig on Scientific Breakthroughs 42:42

13d ago42:42

42:42

In this captivating episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul sits down with world-renowned metabolism and obesity expert Professor Antonio Vidal-Puig of the University of Cambridge. With a career bridging clinical medicine, groundbreaking metabolic research, and strategic leadership, Antonio shares deeply human insights…

1
What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen) 29:35

14d ago29:35

29:35

Send us a Message In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how par…

1
Navigating EM Residency 18:44

16d ago18:44

18:44

Navigating EM residency can be tricky and often difficult. EMRA*Cast host Nishant Gogna, DO, presents a group discussion navigating the tips, tricks, and pitfalls to watch out for in your EM residency, with Joanne Bethencourt, DO, PGY-3 and chief resident at UF Health Shands Hospital; Mario Hernandez, MD, PGY-3 at UF Health Shands Hospital; and Wad…

1
Mental health implications of fracture-related infections 4:29

18d ago4:29

4:29

Listen to Simon and Amy discuss the paper 'Mental health implications of fracture-related infections' published in the February 2025 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJointPortal and @BoneJointRes on X, and @bonejointres on Instagr…

1
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change 24:40

21d ago24:40

24:40

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. …

1
Risk factors for one-year mortality in 440 femoral peri-implant fractures: insights from the PIPPAS prospective, multicentre, observational study 4:22

26d ago4:22

4:22

Listen to Simon and Amy discuss the paper 'Risk factors for one-year mortality in 440 femoral peri-implant fractures: insights from the PIPPAS prospective, multicentre, observational study' published in the January 2025 issue of Bone & Joint Open. Click here to read the paper. Be the first to know when the next episode is live! Follow our social me…

1
Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset) 24:40

28d ago24:40

24:40

Send us a Message In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing the importance of mandatory attendance, setting clear expectations, and fostering engage…

1
Pediatric Physical Exam Essentials: Strategies and Best Practices 24:35

29d ago24:35

24:35

This episode of EMRA Cast features Dr. Jody Kieffer, a pediatric EM attending physician at Nemours Children's Hospital. Dr. Blythe Fiscella, EMRA*Cast host, gets expert advice on examination strategies for pediatric patients. Learn about newborn-specific exams, strategies, and holding techniques to conduct ear and throat exams in toddlers; the use …

1
Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting 17:10

1M ago17:10

17:10

Send us a Message In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mindset, and the systems necessary for fostering high reliability organizations. I highlight…

1
Delivering Value for Toshiba: An Inside Look at a Decade of Partnership  30:40

1M ago30:40

30:40

In this episode, join Steven Tungate, Vice President & General Manager, Supply Chain Management, Service and Innovation, Toshiba and George Kanupka, Vice President, LLP Services at DHL Supply Chain, as they discuss the decade long partnership between Toshiba and DHL, emerging technologies and how DSC provides value through transportation.…

1
Defining the extracellular matrix in non-cartilage soft-tissues in osteoarthritis: a systematic review 4:56

1M ago4:56

4:56

Listen to Simon and Amy discuss the paper 'Defining the extracellular matrix in non-cartilage soft-tissues in osteoarthritis: a systematic review' published in the December 2024 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJointPortal and @Bo…

1
A Leadership Event That Changed Everything (Tami Chambers) 32:06

1M ago32:06

32:06

Send us a Message In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion program facilitated by Capstone Leadership Solutions. They explore the importance of struc…

1
Patient Satisfaction with Dr. Gus Garmel 26:54

1M ago26:54

26:54

In this bonus episode co-produced with Vital, we're talking patient satisfaction: how to create a meaningful connection in a short amount of time, and why it matters. (Spoiler alert: It's not all about metrics.) Join EMRA*Cast alumni Masood Mohammed and guest Gus Garmel for this practice-elevating conversation.…

1
Listen to your HEART (score): Documentation and Litigation with Dr. Michael Weinstock 27:25

1M ago27:25

27:25

In this episode, @ucmax_show host and @embouncebacks author Dr. Michael Weinstock chats with EMRA*Cast's Dr. Lauren Rosenfeld, breaking down documentation to avoid litigation with a focus on a common presentation: chest pain. Learn how to use the HEART score and avoid a courtroom.

1
Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up 18:08

2M ago18:08

18:08

Send us a Message In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode prompts leaders to consider: Are your employees hiding behind anonymity? If so, this epi…

1
Intubated and Hypoxic: Managing a Worst-Case Scenario 20:43

2M ago20:43

20:43

Refractory hypoxemia in the intubated patient is one of the scariest situations any emergency physician can face. In this episode of EMRA*Cast, Drs. Peter Lorenz and Steven Haywood discuss a stepwise approach to managing this worst-case scenario.

1
Balanced and Inclusive: Building Resilient Healthcare Workplaces 29:41

2M ago29:41

29:41

Healthcare professionals face daily operational changes, high-stress environments, and increasing demands—leading to burnout if not managed effectively. In this episode of the Chief Healthcare Officer Podcast, Dr Fatih Mehmet Gul is joined by Isabel Berwick, host of the Financial Times’ Work It podcast to explore workplace resilience, leadership, w…

1
The correlation between trainee gender and operative autonomy during trauma and orthopaedic training in Ireland and the UK 5:20

2M ago5:20

5:20

Listen to Simon and Amy discuss the paper 'The correlation between trainee gender and operative autonomy during trauma and orthopaedic training in Ireland and the UK' published in the January 2025 issue of Bone & Joint Open. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJoin…

1
From Event to Execution: Making Leadership Learning Count (Courtney Kloehn) 30:48

2M ago30:48

30:48

Send us a Message In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie among executives, and provide valuable networking opportunities. The conversation emphasi…

1
Prediction of implant failure risk due to periprosthetic femoral fracture after primary elective total hip arthroplasty 3:52

2M ago3:52

3:52

Listen to Simon and Amy discuss the paper 'Prediction of implant failure risk due to periprosthetic femoral fracture after primary elective total hip arthroplasty' published in the January 2025 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJoi…

1
Connecting Employees with Our Brand Promise (Amy Yaeger) 33:38

2M ago33:38

33:38

Send us a Message In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various strategies for onboarding, employee engagement, and communication, emphasizing the need for …

1
Certainty When It Matters Most: Improving the Patient Experience with Accuray 26:31

2M ago26:31

26:31

In this episode, join Eugene Williams, Senior Director of Global Service Parts Operations at Accuray, and Jose Davidov Pardo, Vice President of Business Development Service Logistics at DHL Supply Chain, as they discuss the Accuray and DHL partnership, improving patient experiences, and a look into service logistics.…

1
Culture Bytes: Leading Change: Communication, Training, and Campaigning 25:21

2M ago25:21

25:21

Send us a Message Want to improve your organization? Effective communication, training, campaigning, and meetings can help. Great organizations define and implement effective communication strategies. Clarity around key terms enhances communication efforts. Training is distinct from communication and focuses on skill development. Campaigns support …

1
In vivo reduction of biofilm seeded on orthopaedic implants 4:13

2M ago4:13

4:13

Listen to Simon and Amy discuss the paper 'In vivo reduction of biofilm seeded on orthopaedic implants' published in the December 2024 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJointPortal and @BoneJointRes on X, and @bonejointres on Insta…

1
Talking with Residents: The Mistakes We Make 23:43

2M ago23:43

23:43

Mistakes are an unavoidable part of medical training. Yet, they're often under-discussed, contributing to feelings of burnout and isolation. In this episode, host Maiya Smith, MD, is joined by residents Lulu Weindruch, DO, Stephanie Michael, DO, and Jarred Millard, MD, as they share their personal experiences with errors and the strategies they've …

1
Shaping the Future of Medical Education 32:56

3M ago32:56

32:56

In this episode of the Chief Healthcare Officer Podcast, Dr Fatih Mehmet Gul welcomes Dr. Tom O'Callaghan, a seasoned physician, entrepreneur, and CEO of the Medical Education Founders Investment Fund. With a rich background in medical education and workforce development, Dr. Tom shares his journey from founding an online medical education company …

1
Stay or Stray? How Total Rewards Impact Retention (Carol Breen) 37:32

3M ago37:32

37:32

Send us a Message In this episode, Carol Breen, founder and principal of Sedona Partners, a human resources and rewards consulting firm, and show host, Sue Tetzlaff, discuss the concept of “Total Rewards” in the workplace. They explore the framework of Total Rewards, which includes compensation, benefits, learning and development, and organizationa…

1
Functional alignment minimizes changes to joint line obliquity in robotic-assisted total knee arthroplasty: a CT analysis of functional versus kinematic alignment in 2,116 knees using the Coronal Plane ... 4:42

3M ago4:42

4:42

Listen to Simon and Amy discuss the paper 'Functional alignment minimizes changes to joint line obliquity in robotic-assisted total knee arthroplasty: a CT analysis of functional versus kinematic alignment in 2,116 knees using the Coronal Plane Alignment of the Knee (CPAK) classification' published in the December 2024 issue of Bone & Joint Open. C…

1
Culture Bytes: From Average to Exceptional: Building a Strong Core in Healthcare 21:50

3M ago21:50

21:50

Send us a Message In this solo episode of Culture Change RX, I discuss the transformative work of Capstone Leadership Solutions in small and rural healthcare organizations. I highlight the significant improvements in employee and patient experiences achieved through a structured approach that focuses on leadership development, employee involvement …

1
Dorsal cortex line is more reliable than transepicondylar axis for rotation in revision total knee arthroplasty with severe bone loss 4:26

3M ago4:26

4:26

Listen to Simon and Amy discuss the paper 'Dorsal cortex line is more reliable than transepicondylar axis for rotation in revision total knee arthroplasty with severe bone loss' published in the December 2024 issue of Bone & Joint Open. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media account…

1
Social EM and T.R.A.P. Medicine with Dr. Italo Brown 26:23

3M ago26:23

26:23

EMRA*Cast’s D’Monte Farley talks to social EM leader Italo Brown, MD, MPH, of Stanford University, about how and why to build doctor-patient trust and make care more accessible at the community level. In the spotlight: T.R.A.P. Medicine and a unique barbershop initiative.

1
Authentic Leadership in Action: Lessons from Rural Healthcare (Greg Opseth) 37:47

3M ago37:47

37:47

Send us a Message In this episode, Greg Opseth, a former Chief Nursing Officer and now Chief Operating Officer in rural Iowa, shares his insights on the importance of authentic leadership in healthcare, particularly in rural hospitals. Greg shares his experiences and emphasizes the need for a safe and enjoyable work environment. They explore strate…

1
The First 100 Days: Navigating New Roles, 2025 Trends and Manifest Insights 24:50

3M ago24:50

24:50

In our first episode of 2025, we sit down with Patrick Kelleher, Chief Executive Officer at DHL Supply Chain, as we discuss Patrick’s first 100 days, megatrends impacting the supply chain and a preview of what’s to come at Manifest 2025.By DHL Supply Chain

1
Correlation of cross-linking as measured by the trans-vinylene index and in vitro wear of polyethylene from various acetabular liner brands 4:17

3M ago4:17

4:17

Listen to Simon and Amy discuss the paper 'Correlation of cross-linking as measured by the trans-vinylene index and in vitro wear of polyethylene from various acetabular liner brands' published in the November 2024 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social med…

1
Culture Bytes: Building Resilient Teams: The Magic of Well-Being Rituals 21:07

3M ago21:07

21:07

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of promoting well-being within healthcare organizations. She emphasizes the need for leadership models that incorporate well-being as a core commitment and introduces the concept of resilience rituals—self-care routines that help individuals maintain …

1
The antimicrobial properties of exogenous copper in human synovial fluid against Staphylococcus aureus 4:22

3M ago4:22

4:22

Listen to Simon and Amy discuss the paper 'The antimicrobial properties of exogenous copper in human synovial fluid against Staphylococcus aureus' published in the November 2024 issue of Bone & Joint Research. Click here to read the paper. Be the first to know when the next episode is live! Follow our social media accounts, @BoneJointPortal and @Bo…

1
The Experience Initiative: Part 3 – A New Path Forward (Ben Davis, CEO) 37:31

4M ago37:31

37:31

Send us a Message In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevating experiences for patients, residents, and employees. Ben shares how employee-driven teams are dr…

1
Bridging Health and Humanity: Capacity and Consent 19:45

4M ago19:45

19:45

Decision-making capacity is a key component of patient autonomy. In this episode, host Natalie Hernandez, MD, MPH, and guest Ilene Claudius, MD, discuss potential challenges to assessing capacity and obtaining consent - particularly among the pediatric population.

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Patient Satisfaction Podcasts

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