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The official Society for Laboratory Automation and Screening (SLAS) podcast explores advances in automation, cellular imaging, big data and what's coming in the spaces between traditional scientific disciplines. Guests often include members of SLAS along with innovators, leading experts and other members of the global scientific community to highlight technology and even career stories. Episodes are released every week and subscribe to New Matter - available on all podcast players.
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SLAS Technology Authors Talk Tech

Dave Pechter, M.S.M.E.

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We invite you to "get behind the science" with SLAS Technology Editorial Board Member and Podcast Editor Dave Pechter, M.S.M.E. (PerkinElmer, Cambridge, MA) and hear from our featured SLAS Technology authors! This podcast series is a chance for readers to meet the people behind the journal science and hear directly from them about their work, their motivations, as well as the context and potential impact of their work. Watch for a new featured author interview with each published issue!
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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The Future of Application Security is a podcast for ambitious leaders who want to build a modern and effective AppSec program. Doing application security right is really hard and we want to help other experts build the future of AppSec by curating the best industry insights, tips and resources. What’s the most important security metric to measure in 2024? It’s Mean Time to Remediate (MTTR). Download our new MTTR guide: https://lnkd.in/evjcf4Vt
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Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS lea ...
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🎞 #ChatsWithChaudhrey The Podcast S6E001 #ReflectionsAndForecasts 2024/2025 E1 Here's my first #ReflectionandForecasts interview getting SLAS's CEO Vicki Loise and VP Philip Gribbon who is also Head of Discovery Research at Fraunhofer Institute for Translational Medicine and Pharmacology (Fraunhofer ITMP) to give me their thoughts on 2024 and their…
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I caught up with Tina as part of my #ReflectionsandForecasts 22/23 interview series. we covered a huge range of topics, include, #SupplyChain, #AI, New Technologies, and lots more. Check it out! I asked Tina... 2022 Reflections • Can you give me a quick overview of AAPS? 01:30 • Has AAPS membership changed with the growth of #ATMPS? 02:52 • One wor…
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I sat down with #CAI's VP Marketing and Consulting Services, David Shenberger and Chief Strategy Officer Alice Redmond to look back at 2022, and get some predictions for 2023 We discussed #consolidationofassets and pipelines, #ATMPS, #RegulatoryFrameworks, #AI #Pharma4.0, #ChatGPT, #pharmapricing, #outsourcing and a lot more. I asked.... 2022 𝐑𝐞𝐟𝐥𝐞…
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I caught up with Ignacio in Jan to get his thoughts and predictions on what is happening in the #CellandGeneTherapy space and learn more about #CellReady I asked Ignacio ... ◉ Before we look back at 2024 Ignacio would you mind giving viewers a quick overview of CellReady, who you are and what your companies products/services are? 00:58 ◉ Who are G-…
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I sat down last week with ScaleReady's Global Director Commercial Operations, Josh Ludwig to get thoughts on the past 12 months and get some predictions for 2023. I asked Josh... • How was Phacilitates Advanced Therapies Week? 00:49 2022 Reflections • Can you give me a quick overview of ScaleReady? 01:29 • One word to describe 2022 and why? 02:53 •…
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I had the pleasure of sitting down with #SLAS's CEO Vicki Loise and the new SLAS president Jan Lichtenberg (also CEO of InSphero ) as part of my #ReflectionsandForecasts 2022/23 interview series recently. We had an in depth conversation where I asked them... 2022 Reflections • Can you give me a quick overview of SLAS? 01:27 • One word to describe 2…
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I sat down with Jane Lyons, Country Manager, PharmaLex Ireland, and European Co-Ordinator for Quality Management and Compliance, as part of my ongoing #ReflectionsandForecasts 2022/23 interview series. We covered a wide range of topics including #Hybridworking, #Onshoring, #BREXIT, #ATMPS, #AI, #Blockchain, #ANNEX1, #outsourcing and more. I asked h…
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In this episode of the HappySignals IT Experience podcast, host Sakari Kyrö speaks with service management and leadership consultant Sophie Hussey. They discuss the importance of future-proofing service management, the need for better education on service management in schools, and the visibility of career pathways in the field. Sophie emphasizes t…
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Send us a text Emily Yamasaki speaks with Expert Intelligence's Lalin Theverapperuma, Ph.D. (CEO), and Andreas "Andi" Krupke, Ph.D. (Science Officer), on the SLAS2025 exhibition floor. The duo shares the company's inspiring journey from being an Innovation AveNEW participant in 2023 to now, highlighting their innovative AI technology designed to au…
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In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights on how IT teams can build strong relationships with users, respond effectively to incidents, and bal…
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In this episode of the HappySignals IT Experience podcast, host Sakari Kyrö speaks with Alex Vallette, a seasoned professional in the publishing industry, about the current state of AI technology. They discuss the hype surrounding AI, the challenges small companies face in adopting it, and the importance of internal training and experimentation. Al…
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Send us a text Emily Yamasaki, Ph.D., is joined by 2025 Innovation AveNEW participants, React4Life's co-founders Silvia Scaglione, Ph.D., (CSO) and Maurizio Aiello, Ph.D. (CEO), on the SLAS2025 exhibition floor. They discuss their company's innovative organ-on-a-chip technology, the MIVO® system, and its applications in cancer research, nutraceutic…
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In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and overlooked opportunities in IT recycling. From data security failures to unexpected financial benefits, Alicia reveals what most companies get wrong about disposing of thei…
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In this enlightening conversation, Dave Snowden discusses the principles of complexity science and its application in organizational change. He emphasizes the importance of understanding human interactions over attempting to change behavior directly. The discussion covers the evolution of ideas, the coherence of theories, and the role of culture in…
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Send us a text New Matter is excited to announce that the SLAS Journal podcasts–SLAS Discovery Author Insights and SLAS Technology Authors Talk Tech–are merging with New Matter! All episodes will gradually be republished to the New Matter feed and referred to as a "Special Episode" in the title. To kick off this merge is the first episode of SLAS D…
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Send us a text Live from SLAS2025, Emily Yamasaki, Ph.D., speaks with David Jennions, Ph.D., Senior Director of Platforms and Systems Development at Grail and SLAS board member. Jennions discusses his role at Grail, which involves overseeing the development and deployment of large-scale automation systems for clinical diagnostics, ensuring they are…
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Governance—it’s a term we hear all the time in IT and business, but do we really understand it? In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Valence Howden, Advisory Fellow at InfoTech Research Group, to break down governance, its misconceptions, and how it can truly enable organizations instead of holding them back. Her…
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Send us a text In this episode, Emily Yamasaki, Ph.D., speaks with Lab Donkey Director Safwan Hak at SLAS2025 in San Diego. Safwan shares his extensive background in software development and how his newfound passion for lab automation led to the creation of Lab Donkey, a software platform designed to streamline lab automation processes. Originating…
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Send us a text In this episode, SLAS Scientific Director Lesley Mathews, Ph.D., speaks with returning guest Opentrons CEO Jon Brennan-Badal to discuss their mission to democratize laboratory robotics. The conversation delves into the integration of AI to enhance automation efficiency, explores vendor equipment compatibility via the Opentrons Automa…
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In this episode of Ticket Volume, Matt Beran welcomes Linda Lenox, a Service Management expert with decades of experience transforming IT operations. Together, they dive into the art and science of crafting meaningful Service Level Agreements (SLAs) that align with business objectives, foster collaboration, and empower service desk teams. From over…
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Send us a text Are you someone who wants to hit the ground running with your first job in a laboratory? Or a company seeking to enhance the skills of your liquid handling specialists? In this episode, we discuss everything you need to know about the SLAS Applied Liquid Handling Boot Camp—a first of its kind course—that will take place April 8-9, 20…
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In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for zero-incident environments, John shares strategies to move from reactive problem-solving to proactive prevention, helping IT teams reduce d…
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Send us a text The SLAS2025 Short Course Program consists of 20+ courses that will provide in-depth instruction on topics, issues and techniques related to the laboratory science and technology community. Short Courses run from January 25-26, 2025. This episode features several instructors who give a preview of their respective courses such as less…
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Optimizing Service Management in higher education with Vicki Rogers In this episode of Ticket Volume, Matt Beran sits down with Vicki Rogers, Director of Service Management at Georgia Tech, to explore the unique challenges and opportunities of service management in higher education. From fostering a community of practice across 26 institutions to l…
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In this episode of Ticket Volume, Matt Beran reunites with ITSM legends Rob England, Claire Agutter, and Mark Smalley to explore how 2024 shaped IT Service Management and what trends will define the years ahead. This dynamic conversation revisits last year’s predictions, reflects on the year’s pivotal events, and delves into the evolving landscape …
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Emotional Intelligence, CX, and Building Community with Luke Jamieson and Michael Mattson In this episode of Ticket Volume, Matt Beran sits down with CX leaders Luke Jamieson and Michael Mattson to unpack the evolving roles of emotional intelligence and community-building in Customer and Employee Experience. From practical advice for fostering empl…
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In this episode, we explore the anticipated trends for 2025, focusing on budget predictions, the role of AI in IT support, and the importance of human experience in a rapidly changing technological landscape. The conversation highlights the contradictions in budget expectations, the challenges of AI adoption, and the productivity paradox that arise…
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AI, Leadership, and the Future of Service Management with Ariel Gesto. In this episode of Ticket Volume, Matt Beran sits down with Ariel Gesto, CEO and co-founder of InvGate, to explore the game-changing (and sometimes intimidating) role of AI in IT and business. From cutting through the hype to discussing how AI can truly enhance Service Managemen…
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In this episode of the IT Experience Podcast, Pasi , Sami, and Sakari discuss the latest trends in IT experience management, insights from recent industry events, and the importance of aligning priorities for improvement. They explore how AI is transforming the service desk, the significance of experience management in various business functions, a…
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In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF’s Service Management Office (SMO) to explore their journey and success stories! Featuring insights from Melissa Dunham, Senior Director of IT Support and Services, along with Kyle Carlson and Minta Wahlers, this conversation sheds light on the practical steps and chal…
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Send us a text In this special episode, Sapio Sciences Vice President Product and Pre-Sales Rob Brown, M.Sc., Ph.D., speaks with SLAS Scientific Director Lesley Mathews, Ph.D., to discuss how AI, large language models and a unified data platform revolutionize scientific informatics. Rob explains the benefits of a single data object and unified plat…
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How PepsiCo is Transforming IT and Enterprise Services with Experience Management Presented by Prashant Arora, PepsiCo, Inc. Prashant discusses the transformative strategies PepsiCo has implemented to streamline its services and enhance the end-user experience. Their journey has been one of innovation, leveraging the brightest talent, digital platf…
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Join us as we dive into the latest Ticket Volume - IT podcast episode with the insightful Kenneth "Kengon" Gonzalez! This time, Kenneth, a former Gartner analyst and industry advisor, shares why focusing on organizational capabilities (not just tools!) is the future of IT Service Management and business growth. If you’ve ever wondered if ITSM is de…
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In this episode of ITXM Insights, Pasi Nikkanen and his team celebrate the 10th anniversary of HappySignals, reflecting on their journey and the evolution of experience management. They discuss the importance of shifting from IT support to a people-centric approach, highlighting recent blog posts that emphasize this theme. The conversation also cov…
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Send us a text SLAS Scientific Director Lesley Mathews, Ph. D., speaks with several winners of our Tony B. Travel Award who presented at the SLAS Europe 2024 Conference and Exhibition. Congratulations to our winners! (Listed in interview order) Shitanshu Devrani, Ph.D. (University of Gothenburg) An Automated High-Throughput Platform for AI-Guided D…
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In this episode of the Happy Signals IT Experience podcast, Stephen Mann discusses the evolving landscape of IT Service Management (ITSM) with a focus on the impact of generative AI. He highlights the significant shift towards AI technologies in 2024, emphasizing the need for cautious adoption and a user-centered approach. Mann stresses the importa…
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In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management processes. They explore how rigid processes can hold teams back, the shift to more flexible patterns, and the impact of technology on modern workflows. Discover how agility and …
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In this episode of Ticket Volume, host Matt Beran dives into the crucial topic of technology and mental health. Joined by experts Dr. Erika Torres, Aileen Day, and Emily Hubbard, they explore the challenges tech professionals face, from empathy fatigue to communication breakdowns. Discover actionable insights on how to build healthier, more empathe…
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Is the IT job market strong or in crisis? Where should you search for jobs? How do you land interviews and stand out? These are the main questions we tackle in this episode of Ticket Volume. Join host Matt Beran as he dives into the IT job market with experts David Lowe and Stephanie Lundberg. They explore current trends, challenges, and strategies…
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Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex Harding, and Sarah Jayne Bulley. Discover the five levels of Service Desk Certifications, their importance in IT Service Management, and how achieving these certifications can ele…
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Join us for an enlightening episode of the Ticket Volume podcast as host Matt Beran sits down with Dr. Tuuli Bell, a leading expert in sustainability and Environmental, Social, and Governance (ESG) criteria. In this discussion, they explore the critical role of sustainability across various sectors, including construction, textiles, and IT.Dr. Bell…
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Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is transforming ITSM—from supercharging response times to enhancing document privacy. Get ready for a fun and insightful journey into the future of ITSM. Don’t miss out! What do you …
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Send us a text Colin Cox, Ph.D., Senior Director of Automation at Hexagon Bio, joins us for this episode. Colin participated in the Diversity, Equity and Inclusion (DEI) panel as a panelist at this year's SLAS2024 International Conference and Exhibition. We continue the conversation panel discussion by taking a closer look at supporting DEI initiat…
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Are IT professionals really socially awkward? Does rebooting solve everything? Join us in Episode 82 of Ticket Volume as Matt Beran and guests Chris Chagnon, Caitlin Price, and Valence Howden dive into common IT stereotypes.They explore the evolution of IT roles, discuss the industry's gender dynamics, and share how modern IT pros use fashion as a …
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In this conversation, David Barrow discusses his experience in IT service management, drawing parallels between the principles of service management and the themes in the popular TV show 'Ted Lasso.' The conversation delves into the importance of learning from failure, building communities of practice, and the human aspect of leadership and team dy…
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If your decisions or work impact the way IT support tickets are managed in your workplace, then this episode is for you. In this episode, David Stewart goes into depths of what his experience in IT has taught him about weaknesses in the current way of dealing with support tickets. He addresses the constraints of ticket queue silos, the challenges o…
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There's a reality we can't deny: the IT world is dominated by men. Fortunately, spaces like Women of ITSM emerge, an online community designed by women for women. Led by Sophie Hussey and Lucy Grimwade, this platform aims to be a safe space to share experiences and grow personally and professionally. In this episode, our host, Matt Beran, engages i…
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Send us a text In this special episode, Inventia Life Science Director Sales and Operations, US, Dwayne Dexter, Ph.D., and Thomas & Kipp Gutshall Development Professor Of Chemical & Biomolecular Engineering April Kloxin, Ph.D., join Hannah for a discussion on the current state of 3D cell model challenges and how Inventia's RASTRUM™ Platform is prov…
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The NIS2 implementation deadline is upon us. Next October, the member states of the European Union and the organizations operating within their territories will need to adapt to this directive.If you work in cybersecurity and still don't know how to start this adaptation process or what needs to be taken into account to meet the deadline, don't wor…
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In this episode of ITXM Monthly, the Sakari, Sami, and Pasi discuss the watermelon effect and how to address it. They share their experiences from the SITS Expo in London and highlight the increasing interest in experience management. They also discuss the importance of focusing on the end-user experience and productivity, rather than just traditio…
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