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Executive coaches and New York Times bestselling authors of "All In" and "The Carrot Principle,” Adrian Gostick and Chester Elton offer insights and advice to reduce anxiety at work and in your personal life. If you have ever dreaded Sunday night, got a pit in your stomach on the way to work, or had your heartbeat speed up at the sound of your boss’s voice, then you may have had anxiety at work. In this practical podcast, some of the world’s leading authorities on mental health explore the c ...
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Keep Leading!®

Eddie Turner

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The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to promoting leadership development and sharing leadership insights. Join your host Eddie Turner, The Leadership Excelerator®, as he speaks with accomplished leaders and people of influence across the globe. Guests include Haben Girma (#14), Simon T. Bailey (#19), Marcia Reynolds (#24), Sally Helgesen (#26), Greg Williams (#34), Marshall Goldsmith (#46), Chester Elton (#51), Maya Hu-Chan (#67), Karl Mecklen ...
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Chats with Jason

Jason S Bradshaw

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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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Can a simple “thank you” transform your workplace? According to Chester Elton, yes — and it’s backed by decades of research. In this episode of Chats with Jason, bestselling author Chester Elton (The Carrot Principle, Leading With Gratitude) unpacks how the power of praise drives real business results — from higher employee engagement to better ret…
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Forget job titles. Real leaders aren’t defined by position—they’re remembered for one thing: grace. In this powerful episode of Chats with Jason, world-renowned leadership expert and bestselling author John Baldoni pulls back the curtain on the one trait that separates forgettable managers from transformational leaders. Drawing from decades of expe…
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Customer experience isn’t a department—it’s every interaction. In this episode of Chats with Jason, I sit down with Stacy Sherman, award-winning CX leader, author, and founder of Doing CX Right®, to dismantle the biggest myths in customer experience and show you what it really takes to earn loyalty in today’s world. Inside this episode: 🔍 Why “cust…
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KL166: From Drift to Drive Chris Robinson EVP of The Maxwell Leadership Entrepreneurial Solutions Group Episode Summary Join host Eddie Turner on the Keep Leading!® Podcast for an eye-opening conversation with Chris Robinson, author of the powerful new book "From Drift to Drive." 🚗 FROM DRIFT TO DRIVE: When Success Becomes Your Biggest Enemy Think …
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What if the key to explosive business growth isn’t your next ad campaign — but a handwritten note? In this powerful and heart-centered episode of Chats With Jason, host Jason S. Bradshaw sits down with Sara Hardwick, community relationship strategist at GIFT∙OLOGY and co-author of Beyond Giftology — the final book by the late, great John Ruhlin. To…
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KL151: Leading People Not Like You Stephanie Chung Board Member | C-Suite Executive | Keynote Speaker Episode Summary Today's workplace is more diverse than ever, bringing together multiple generations and varied demographic backgrounds in unprecedented ways. For leaders, this presents both an opportunity and a challenge: how can you effectively le…
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KL150: Multigenerational Leadership Lindsey Pollak Multigenerational Work Expert | Visiting Fellow at NYU Stern School of Business | NYTimes Bestselling Author | Keynote Speaker | Executive Coach | Board Vice Chair at FourBlock Episode Summary Five generations. One workplace. Endless possibilities—or potential chaos? For the first time in history, …
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KL147: Leadership Toolkit for Asians Jane Hyun Jane helps Senior Leaders increase People & Business Innovation by unlocking ideas through her Cultural Fluency Framework Episode Summary Jane Hyun is on a mission to help leaders build cultural fluency in leadership. She is a global leadership strategist and the leading authority on leveraging culture…
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KL154: Sales Excellence Roderick Jefferson Professional Speaker | Fractional GTM Transformation Leader | #1 International Bestselling Author Episode Summary Listening to this enlightening Keep Leading!® Live session featuring Roderick Jefferson will give you invaluable insights and strategies that can transform your approach to sales. Embrace this …
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KL156: Leading With Purpose and Empathy Bill Davis Program Chair | Assistant Professor at the University of Arizona Global Campus Join me on the Keep Leading!® podcast for an enlightening episode on "Leading with Purpose and Empathy." I interviewed Bill Davis, Chair of theUniversity of Arizona Global Campus Chair—Forbes School of Business &Technolo…
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KL149: Say What They Can't Unhear Tamsen Webster Master message designer and Author of “Say What They Can’t Unhear” Episode Summary **Change is inevitable—but successful change isn't.** Every leader faces the challenge of driving transformation, whether it's shifting organizational culture, implementing new strategies, or inspiring teams to embrace…
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KL155: Heart of Innovation Jayshree Seth Corporate Scientist and Chief Science Advocate at 3M Episode Summary Discover the secrets to leak-proof leadership in this Keep Leading!® podcast episode during my interview with Jayshree Seth, an acclaimed thought leader shaping the future of science and engineering as a Corporate Scientist and Chief Scienc…
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Janet Harvey Keynote Speaker | Award-Winning Author | ICF MCC & Master Generative Coach | Director of Coaching Education Episode Summary In today's rapidly evolving world, the ability to lead change isn't just helpful—it's essential. But what distinguishes leaders who react to change from those who actively create it? In this episode of the Keep Le…
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What if the biggest threat to your business wasn’t your product or pricing… but your response time? In this masterclass episode of Chats with Jason, I sit down with Jay Baer—Hall of Fame speaker, NYT bestselling author, and one of the Top 30 Global Gurus in Customer Experience—to unpack what’s really driving customer loyalty (spoiler: it’s not your…
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In this Keep Leading!® podcast episode titled "Leadingwith the Heart," I interview Robert Ackerman, the retired Executive VicePresident and COO of Crown Castle, about the importance of leaders demonstrating trust and compassion. AboutRobert Ackerman With over fifty years of experience spanning the government and corporate sectors, Robert Ackerman b…
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What if the real difference between six and seven figures is your identity, not your offer? 🚀 Welcome to Day 1 of Funnel Hacking Live 2025 — the final chapter in the iconic decade-long movement powered by ClickFunnels. In this episode of Chats With Jason, we break down the biggest insights from: ✅ Russell Brunson – The Hero’s Journey redefined for …
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On this episode of Keep Leading!® Live as we explore theessential principles of collaboration outlined by Dr. Ibeh Agbanyim. Discover how trust, respect, willingness, empowerment, and effective communication can transform your personal and professional life. Learn practical strategies to: - Foster healthy employee-management relationships in thewor…
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When Technology Meets Humanity: A Conversationwith Kate O'NeillGet ready for an eye-opening discussion with one of the world's most influential voices in human-centered technology! Join host Eddie Turner as he sits down with Kate O'Neill, the renowned "Tech Humanist" and CEO of KO Insights, for a robust conversation about navigating our AI-driven f…
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In a world that tells us to hustle harder and keep on our game face, self-criticism has become endemic for many people. But what if that voice in our heads is making us more anxious and less effective? Key Takeaways Self-Compassion Fuels Sustainable Success Detach Productivity from Self-Worth Mindfulness Doesn’t Have to Be Complicated Special Thank…
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In a world that tells us to hustle harder and keep on our game face, self-criticism has become endemic for many people. But what if that voice in our heads is making us more anxious and less effective? In today’s fast-paced, perfection-driven world, self-criticism has become second nature—and for many, a barrier to mental health and professional gr…
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What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls. If you think customer experience is a “nice-to-have” or som…
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KL164: Managing Up Melody Wilding Author of MANAGING UP & TRUST YOURSELF | Award-Winning Executive Coach | Professor of Human Behavior | Keynote Speaker Episode Summary Tune in to this live recording of the Keep Leading!® podcast, where I sit down with Melody Wilding, an acclaimed author and professor of human behavior, to uncover game-changing str…
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What if your customers never forgot how you made them feel? In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every gue…
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🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to listen. What You'll Learn: Why deep listening is a radical act in today’s distracted world How leaders can balance empathy and efficiency in the workplace The surprising benefits of listening to your "foes" How self-reflection and …
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These days, with everyone multitasking and constantly plugged in, real connection can feel rare. But what if the key to resilience and healthy relationships wasn't about talking more, but listening better? In a world filled with noise, distraction, and division, could the simple act of truly listening be the key to deeper connection, better mental …
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🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. What you will learn Resilience Has a Limit — and That’s Okay Self-Awareness is the New Strengt Use the 2-2-2 Method to Regain Control 🧠 Featured Quote: “This season needs a new strategy. Stop white-knuckling it—and choose …
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What if resilience wasn't about pushing harder, but about learning to bend without breaking? In this profoundly insightful episode, Chester and Adrian sit down with renowned self-awareness expert Dr. Tasha Eurich to explore her groundbreaking new book, Shatterproof. Together, they challenge conventional wisdom around resilience, revealing that push…
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What if the reason your business isn’t growing… isn’t strategy—but apathy? In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision. From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, …
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KL163: Keep On Pushing Devon Harris International Keynote Speaker | Founding member of the originalJamaica Bobsled Team Episode Summary Are you ready to be inspired by an extraordinary tale ofresilience, determination, and triumph? Listen to this episode of the KeepLeading!® Podcast, where I have the honor of interviewing Devon Harris, alegendary f…
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🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. Top Takeaways 1. Unhealthy Attachments Are Rooted in Fear Dr. Rosen explains that we all carry mental baggage—attachments to things like success, control, perfection, and even the future—that stem from deep-rooted fears. I…
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Hosts: Chester Elton & Adrian Gostick Guest: Dr. Bob Rosen, Psychologist & Author of Detach: Ditch Your Baggage to Live a More Fulfilling Life Run Time: Approx. 45 minutes Listen on: Apple Podcasts | Spotify | YouTube With a world full of uncertainty—from global unrest to economic instability—it’s no surprise that anxiety is on the rise. In this up…
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💥 What if the smallest shift could create your biggest breakthrough in business—and in life? In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans. 💡 You’ll discover: ✅ The LAP framework for diffusing custo…
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All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery ✨ What if the real secret to business success isn’t more technology... but more humanity? In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph …
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💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube? That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand. In this transformational episode o…
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KL162: Leading In the New World of Work Dina Smith Executive Coach I Author I Keynote Speaker I HBR, Fast Company, & Forbes Contributor Episode Summary Join Eddie Turner on the Keep Leading Podcast for an insightful conversation with Dina Smith, as they explore the evolving landscape of leadership. Discover why the expectations and emotional demand…
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Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how St…
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In a world of complexity, purpose at work is still the clearest path to resilience and results. 🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. Key Takeaways: - Meaningful Work is Built on the Three Cs: Community, Contribution, and Challenge - Small Moments Create Big M…
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In a world of complexity, purpose at work is still the clearest path to resilience and results. 🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. Gostick & Elton are Joined by researchers and authors Wes Adams and Tamara Myles, co-authors of Meaningful Work: How to Ignite…
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In this episode of Chats with Jason, host Jason S. Bradshaw interviews bestselling author and expert communicator Neil Gordon. Neil, who has a rich background in editorial work at Penguin Random House, shares his journey from struggling reader to influential author and consultant. The discussion emphasizes the importance of convincing your audience…
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Despite the growing investment in workplace wellness programs, employee morale and satisfaction continue to decline. What’s going wrong? 🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. - Wellness Starts with Culture, Not Perks - Leaders Must Build Real Relationships—Swi…
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Join Eddie Turner on the Keep Leading!® podcast as he interviews Jeff Wetzler, co-founder of Transcend, former international business consultant, and Teach for America executive. Discover the transformative power of The Ask Approach™, a method Jeff reveals in his book Ask. This method emphasizes understanding what others genuinely think, know, and …
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Despite the growing investment in workplace wellness programs, employee morale and satisfaction continue to decline. What’s going wrong? 🔔 Subscribe & Share this episode if you believe leaders can—and should—create workplaces where people actually want to show up. - Wellness Starts with Culture, Not Perks - Leaders Must Build Real Relationships—Swi…
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In this episode of 'Chats With Jason', host Jason S. Bradshaw welcomes Kathryn Strachan—a renowned keynote speaker, fractional CMO, strategy consultant, and author. Kathryn shares insights from her new book 'Scaling for Success: How to Build a Brand That Breaks Barriers' and gives invaluable advice on effective marketing strategies, the importance …
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Ever had a boss that drove you a little… bonkers? 🔑 Top Takeaways Quit taking it personally (Q-TIP) Know your worth Behavior isn’t identity Confidence is your secret weapon Happiness is a choice We encourage you to listen to the full episode and as always, we hope the time you spend with us will help remove the stigma of anxiety and mental health i…
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Ever had a boss that drove you a little… bonkers? You’re not alone. In this episode, Adrian Gostick and Chester Elton sit down with visionary tech executive and new author Eric Charran to explore the fascinating world of dysfunctional leadership—and how to rise above it. Eric’s new book Have You Ever Had a Boss That… breaks down nine archetypes of …
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Welcome to Chats with Jason! We are joined by Christopher Goff, bestselling author and sales compensation expert. We discuss hiring strategies, sales talent onboarding, and compensation practices. Christopher shares insights on finding culture-fit candidates, retaining top performers, and managing pay transparency. Essential listening for business …
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✅ Like 💬 Comment 🔔 Subscribe 🧡 Share ⭐⭐⭐⭐⭐ Rate and review wherever you love to listen. 🔑 Top 3 Takeaways 1️⃣ We live in the world our questions create 2️⃣ Psychological safety ≠ comfort 3️⃣ "Companies have mission statements—why not mission questions We encourage you to listen to the full episode and as always, we hope the time you spend with us w…
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In this episode of the Keep Leading!® Podcast Eddie Turner interviews Christa Haberstock, the dynamic Founder and President of See Agency. Christa is a renowned speaker and industry expert and the best-selling author of the transformative book, “Become a Bookable Speaker.” Episode Highlights · Discover Christa's new book, Become a Bookable Speaker,…
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