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Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Netflix Sports Club Podcast


1 America’s Sweethearts: Dallas Cowboys Cheerleaders Season 2 - Tryouts, Tears, & Texas 32:48
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America’s Sweethearts: Dallas Cowboys Cheerleaders is back for its second season! Kay Adams welcomes the women who assemble the squad, Kelli Finglass and Judy Trammell, to the Netflix Sports Club Podcast. They discuss the emotional rollercoaster of putting together the Dallas Cowboys Cheerleaders. Judy and Kelli open up about what it means to embrace flaws in the pursuit of perfection, how they identify that winning combo of stamina and wow factor, and what it’s like to see Thunderstruck go viral. Plus, the duo shares their hopes for the future of DCC beyond the field. Netflix Sports Club Podcast Correspondent Dani Klupenger also stops by to discuss the NBA Finals, basketball’s biggest moments with Michael Jordan and LeBron, and Kevin Durant’s international dominance. Dani and Kay detail the rise of Coco Gauff’s greatness and the most exciting storylines heading into Wimbledon. We want to hear from you! Leave us a voice message at www.speakpipe.com/NetflixSportsClub Find more from the Netflix Sports Club Podcast @NetflixSports on YouTube, TikTok, Instagram, Facebook, and X. You can catch Kay Adams @heykayadams and Dani Klupenger @daniklup on IG and X. Be sure to follow Kelli Finglass and Judy Trammel @kellifinglass and @dcc_judy on IG. Hosted by Kay Adams, the Netflix Sports Club Podcast is an all-access deep dive into the Netflix Sports universe! Each episode, Adams will speak with athletes, coaches, and a rotating cycle of familiar sports correspondents to talk about a recently released Netflix Sports series. The podcast will feature hot takes, deep analysis, games, and intimate conversations. Be sure to watch, listen, and subscribe to the Netflix Sports Club Podcast on YouTube, Spotify, Tudum, or wherever you get your podcasts. New episodes on Fridays every other week.…
Vulnerability Management vs. Pen Testing with Frank Raimondi - EP68
Manage episode 427547313 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony sit down with Frank Raimondi, VP of Channel Alliances at IGI Cyberlabs and Nodeware, to delve into the intricacies of cybersecurity for managed IT service providers. Frank shares his extensive experience in building robust partnerships and explains the crucial differences between vulnerability assessments and penetration testing. He highlights how Nodeware's innovative approach helps MSPs maintain a secure environment by continuously scanning for vulnerabilities and ensuring comprehensive cyber hygiene.
Listeners will gain valuable insights into the importance of proactive vulnerability management, the role of penetration testing in identifying security weaknesses, and practical tips for integrating these practices into their service offerings. Frank also discusses the evolving landscape of cybersecurity threats and the essential tools and strategies MSPs need to stay ahead.
Whether you're an MSP looking to enhance your cybersecurity measures or an IT professional seeking to understand the latest trends, this episode is packed with actionable advice and expert knowledge.
121 episodes
Manage episode 427547313 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony sit down with Frank Raimondi, VP of Channel Alliances at IGI Cyberlabs and Nodeware, to delve into the intricacies of cybersecurity for managed IT service providers. Frank shares his extensive experience in building robust partnerships and explains the crucial differences between vulnerability assessments and penetration testing. He highlights how Nodeware's innovative approach helps MSPs maintain a secure environment by continuously scanning for vulnerabilities and ensuring comprehensive cyber hygiene.
Listeners will gain valuable insights into the importance of proactive vulnerability management, the role of penetration testing in identifying security weaknesses, and practical tips for integrating these practices into their service offerings. Frank also discusses the evolving landscape of cybersecurity threats and the essential tools and strategies MSPs need to stay ahead.
Whether you're an MSP looking to enhance your cybersecurity measures or an IT professional seeking to understand the latest trends, this episode is packed with actionable advice and expert knowledge.
121 episodes
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All Things MSP

1 How to Start an MSP in 2025 - Part 2 | EP121 32:59
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Starting an MSP? You’re not alone. In this second part of our MSP launch series, Justin Esgar and Eric Anthony dive deep into the real-world steps every new IT service provider needs to take—from deciding what to sell, how to price it, and how to get your first (and next) customer. We go beyond tech stacks and look at services that actually meet client needs, including essential help desk offerings, baseline security, and how to handle things like password managers, SOCs, and tiered offerings. We also talk strategy on avoiding the trap of bronze-silver-gold packages and why your pricing needs to account for future hires—not just your current costs. Then we hit the streets (literally) and explain how to grow your MSP business without spending big on ads. You’ll get practical grassroots tips for customer acquisition, outreach, and why every MSP should leverage personal networks, local directories, and online communities to gain traction fast. Whether you’re solo or scaling, this episode is your tactical guide to building a successful, profitable MSP from the ground up. 🔧 For those who missed Part 1 — go back and listen first!…
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All Things MSP

1 How to Start an MSP in 2025 - Part 1 | EP120 35:21
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In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into what it takes to start an MSP in today’s market—especially if you're entering the industry as a new provider, solo founder, or franchisee. From real conversations with aspiring MSPs to insights on market saturation, tech stack essentials (or lack thereof), and whether freedom or fortune should be your driver—this episode is loaded with practical, relatable advice for those navigating the early stages of their managed services journey. Key takeaways include: - Why new MSPs are popping up in 2025 - The pros and cons of MSP franchises - Starting lean: What tools you really need (hint: not many) - Freedom vs. Fortune: Defining your business goals early Real stories from MSP founders making it work today Whether you're just launching your MSP, pivoting after a layoff, or debating whether to niche down, this conversation will help you avoid overwhelm, focus your growth, and understand the true business side of managed services. 🔔 Subscribe, comment, and join the discussion in the All Things MSP Facebook Group where over 6,500 IT pros gather to grow and learn together.…
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All Things MSP

1 MSPs: Stop Enabling These IT Mistakes - EP119 32:59
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Tired of clients who want premium IT services on a bargain basement budget? In this episode of the All Things MSP podcast, Justin Esgar and Eric Anthony dive into a fiery discussion about "cheap clients"—how to spot them, why they're dangerous to your MSP business, and when it's time to walk away. Using real-world examples (including a viral Facebook group post), they break down the risks of cutting corners on email security, shared inboxes, and outdated hosting strategies. They also share strategic tips for qualifying prospects and how to transition toward value-based services that protect your margins—and your sanity. If you’ve ever had a client balk at $15/month for a business email, this episode is a must-listen.…
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All Things MSP

1 MSP Sites Still Say 2019—Why That Matters | EP 118 45:53
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Your MSP website might be driving prospects away—and you don't even know it. In this episode, Justin and Eric unleash some tough love as they dive deep into the most common (and damaging) website mistakes made by managed IT service providers. From outdated copyrights and broken graphics to mobile nightmares and confusing jargon, this episode is a wake-up call to MSPs still living in 2015 online. Whether you're too busy fighting client fires or just haven’t looked at your own homepage in years, you’ll get actionable insights that can immediately improve your site’s effectiveness—and your bottom line. They talk mobile optimization, CTAs above the fold, avoiding “white teeth” stock photos, and why your SSL cert could be a trust-breaker. No fluff. No agency sales pitch. Just real advice from two MSP pros who’ve seen it all. Want your site reviewed live? DM Eric after the show.…
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All Things MSP

In this episode of the All Things MSP podcast, Justin Esgar and Eric Anthony take you behind the scenes of PAX8 Beyond 2025 with a brutally honest debrief. From hilarious Snoop Dogg cameos to booth buzzword bingo, the duo dives deep into the event’s highlights—and lowlights. They break down the vendor obsession with AI, discuss how “agentic AI” may (or may not) help MSPs, and share a powerful team-building insight from a culture session that rocked Justin’s team. You’ll also hear actionable thoughts on leveraging vendors for professional services, MSP scaling without blowing up your margins, and how to cut through tech jargon to find real value. If you're an IT services provider, this episode is your unfiltered recap of one of the industry’s biggest events—minus the fluff.…
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All Things MSP

1 How One Toxic Client Changed My MSP Approach | EP116 26:05
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What happens when your MSP signs a client who turns around and accuses you of being the hacker? In this candid episode of the All Things MSP Podcast, Justin and Eric welcome Jackson Pavelka of Devout Consulting to share a cautionary tale every IT service provider needs to hear. From empathy-driven service to getting caught in a whirlwind of paranoia and fear, Jackson opens up about the painful lesson of when—and how—to walk away from a client. We dive into: The dangers of ignoring red flags Setting clear client boundaries and contracts Balancing compassion with business protection Why not every client can be saved Whether you're a solo tech or run a growing MSP, this episode delivers real-world insights into managing difficult clients and preserving your mental and business health.…
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All Things MSP

1 Outsmart Your Competitors With 1% Better Service | EP115 39:19
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In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dig deep into one of the most overlooked yet powerful strategies in the managed IT services world: customer experience. From onboarding to offboarding, proactive communication to personalized gestures, Justin and Eric share real-world examples that reveal how small efforts can drive massive client loyalty. Whether it’s using a splash screen during onboarding, remembering a client’s birthday, or sending a personalized baby gift, this episode illustrates why experience is more than just a buzzword—it’s a business growth engine. You’ll hear practical insights on building experience playbooks, aligning internal teams with client personas, and setting expectations clearly from day one. Plus, learn why even simple gestures can outshine complex tech stacks in the eyes of your clients. If you’re an MSP owner, operator, or team member who wants to stand out in a crowded field without breaking the bank, this episode is your cheat code. 📌 Don’t just survive—thrive by designing an unforgettable customer journey. Sponsors: Gozynta https://atmsp.link/gozynta Helpt https://atmsp.link/helpt…
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All Things MSP

1 From Attendee to Organizer: MSP Conference Secrets Revealed | EP114 41:57
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In Episode 114 of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony unpack the untapped potential of IT industry conferences—whether you’re attending or organizing. With no guests this time, it's all insider talk between two veterans of the MSP and Apple consultant world. They share real stories from events like PAX8 Beyond, ChannelPro, and ACEs, and explain why more MSPs should consider running their own small conferences or client-focused events. They dive into why niche positioning—like being Mac-focused—can turn an average industry event into a client acquisition goldmine. Justin also reflects on the pros and cons of the nonprofit summit they hosted and lessons learned from building communities. Whether you're an MSP looking to boost your network, gain leads, or just learn something new, this episode delivers the strategic insights you didn’t know you needed. Perfect for owners, tech leads, and anyone tired of the same vendor pitches. You’ll Learn: Why the hallway track is more valuable than sessions How to pitch at events without being a vendor Tips for running your first local client event The surprising reason you should attend non-Apple focused conferences How ACEs became a referral and acquisition engine Sponsors EasyDMARC - https://atmsp.link/easydmarc Compliance Scorecard - https://atmsp.link/compliancescorecard…
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All Things MSP

1 What Makes Clients Stick With Your MSP? | EP113 44:41
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In Episode 113 of the All Things MSP podcast, Justin Esgar and Eric Anthony dive deep into one of the most underrated growth strategies in managed IT services: client retention. With real-world anecdotes, humor, and practical tactics, they explore what it takes to build unbreakable client relationships, how to upsell without sounding like a salesperson, and why being proactive in your client’s business isn’t optional—it’s essential. From pricing psychology to compliance-as-a-service to printer vendors becoming your biggest threat, this episode is packed with examples any MSP can act on today. Whether you’re a solo operator or running a growing team, you’ll leave with actionable ways to increase profits, reduce churn, and stay indispensable to your clients. Highlights: How to use client data and empathy for retention Secrets to selling more services without cold outreach Real examples of bundling and upselling without pushback The compliance and AI opportunities MSPs are missing Printer companies are stealing your clients—here’s how to stop it 🎧 Listen now and learn how to turn every client into a long-term, high-value relationship.…
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All Things MSP

1 From Tech to CEO: The Journey No One Teaches 35:06
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What does it take to go from field tech to owning the entire MSP? In this episode of the All Things MSP Podcast , we sit down with John Snyder, CEO of Net Friends , to unpack one of the rarest and most inspiring journeys in the IT services industry. With over 25 years in the trenches, John shares the real story—no fluff—of how he transformed from a tech with no laptop to the leader of a 40-person MSP. Discover why asking for ownership almost never works —and how John made it happen anyway. Learn how he navigated a leadership vacuum, defended the service arm of his company, and used the EOS framework to create accountability and growth. You’ll also hear about the crucial role mentorship (or the lack of it) played, the impact of team loyalty, and the power of patience when building a leadership legacy. If you’re a tech dreaming of more, a manager stuck in the middle, or an owner planning your exit, this episode delivers hard-won insights from someone who’s walked the entire path. Sponsors: Nodeware - https://atmsp.link/nodeware Helpt - https://atmsp.link/helpt…
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All Things MSP

1 Frameworks That Will Fix Your MSP Chaos | EP111 46:39
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If you're running a managed IT services company and struggling with direction, delegation, or growth, this episode will shift your mindset. Hosts Justin Esgar and Eric Anthony dive deep into the Entrepreneurial Operating System (EOS) and how MSPs—from solo operators to 20+ seat teams—can use it to build a stronger, scalable business. They break down how EOS helps clarify roles, enhance accountability, and separate the visionary from the integrator in your company, even if you're both. Whether you're using Traction, Pinnacle, BOS, or you're just EOS-curious, you'll learn how this simple framework can transform your business structure, improve your processes, and make you a more intentional leader. Discover why scorecards, org charts, and separating roles are more than buzzwords—they’re survival tools for scaling your MSP in 2025 and beyond. Plus: Justin shares real-world examples from his own company, including how EOS-style thinking led to new products, partnerships, and even a better ticketing process. This episode is full of practical advice, laughs, and a few hard truths you don’t want to miss. 🎧 Subscribe now and take the first step toward structure that actually works.…
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All Things MSP

1 Why Every MSP Needs an Org Chart — Even Solo | EP110 45:29
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In this episode of All Things MSP, Justin Esgar and Eric Anthony tackle a critical but overlooked success factor for managed service providers: creating an org chart—even if you're a solo shop! Discover why having defined roles and responsibilities is essential for your MSP's growth, scalability, and sanity. Whether you're a one-person powerhouse or running a 20-employee team, you'll learn how to: - Plan hiring, outsourcing, and automation effectively - Prioritize revenue-driving roles over busywork - Avoid the common trap of endlessly adding techs without structure - Use AI carefully (and when not to!) - Design a vision for your business that motivates and scales Packed with real-world MSP advice and fresh ideas, this episode is your blueprint for evolving from chaos to clarity. 🎯 Bonus: Get insights into planning around new AI tools, and how building an org chart now will make future hiring faster, cheaper, and smarter. Tune in and get ahead of your competition! Visit our sponsors: EasyDMARC - https://atmsp.link/easydmarc Coreview - https://atmsp.link/coreview…
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All Things MSP

1 From CompTIA to GTIA: What MSPs Need to Know | EP109 37:33
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In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony sit down with MJ Shoer , Chief Community Officer at GTIA (formerly CompTIA) , to uncover the why behind the rebrand and how it impacts managed service providers (MSPs). MJ shares the behind-the-scenes story of the evolution from CompTIA to the Global Technology Industry Association (GTIA) , and how the nonprofit is doubling down on helping MSPs with community-driven resources, global networking, business education, cybersecurity programs, and its upcoming flagship event, ChannelCon in Nashville. Whether you're a seasoned provider or new to the channel, this episode delivers actionable insights on: - The real benefits of vendor-neutral community - How MSPs are using GTIA research to drive sales - What’s new (and what’s gone) post-CompTIA rebrand - Why now is the perfect time to (re)join GTIA 🎯 Don't miss this conversation—it could reshape your MSP’s future.…
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All Things MSP

1 When Rejection Hits Hard: How to Bounce Back | EP108 37:03
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Feeling unmotivated, rejected, or just burned out? In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony get real about the emotional rollercoaster that comes with running or working in an IT services business. From personal burnout to business rejections and client complaints, they break down what it really feels like when a week goes sideways—and how to come back stronger. If you’ve ever wondered how much failure you can take before calling it quits—or if success is even worth the stress—this conversation will hit home. Justin shares the reality of taking multiple hits in one day and what it taught him about resilience. Eric offers practical systems and mindset hacks that help you regain control when everything feels out of control. 💥 Whether you're an MSP owner or tech working the front lines, this is your reminder that you’re not alone. Burnout is real, motivation fades, but your next big win might be one mindset shift away. Topics Covered: - How to recover when burnout hits hard - Dealing with rejection from vendors and clients - Daily habits that truly move the needle - Mental health tips for technical founders - The real ROI of consistency over time Tune in and learn how to bounce back stronger—even after a week that sucks. Visit our sponsors: Helpt - https://atmsp.link/helpt Nodeware - https://atmsp.link/nodeware…
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All Things MSP

1 Toxic Clients and Red Flags: Know when to say enough is enough | EP107 37:29
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Are you holding on to clients who are draining your resources, your time, or your sanity? In this brutally honest and relatable episode, Justin Esgar and Eric Anthony dive into a topic every MSP eventually faces: when and how to fire a client. With over 17 years in the IT services industry, Justin shares real-world stories about the rare but necessary times he’s had to cut ties with problematic clients—and the surprising outcomes that followed. Eric brings 30+ years experience and the strategic insight with a red flag checklist every MSP should review to protect their business, their team, and their bottom line. Learn how to identify: - Clients who ignore your advice - Those who weaponize emergencies - Serial non-payers - And the absolute deal-breaker: clients who mistreat your staff Whether you're a solo MSP operator or running a growing team, this episode will give you the confidence and clarity to take control of your client roster. ✅ Join the conversation in the All Things MSP Facebook group ✅ Subscribe for weekly content designed for IT services pros…
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