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Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor
Manage episode 473937766 series 3606997
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In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says early preparation for the day is critical and that an advisor should arrive at least half an hour early to set goals. Additionally, he highlights the necessity of team unity, encouraging service advisors to share positive customer feedback with technicians and suggesting small rewards to foster motivation and cohesion in the shop.
00:00 "Becoming the Unicorn Advisor"
05:41 "Reward through Team Effort"
07:52 Morning Positivity and Rewards Initiative
10:50 Boosting Service Advisor Efficiency
13:49 "Appreciation and Effort Acknowledgment"
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