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Service Advisors! It's Time To Prep for Busy Season At Your Shop!
Manage episode 475167213 series 3606997
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and alignment racks, are serviced and certified to avoid downtime. He also shares insights on creating a team-oriented environment where service advisors and technicians go above and beyond for clients by checking for recalls and offering personalized service.
00:00 Essential Shop Maintenance Practices
04:01 Proactive Mindset: Essential Everywhere
06:46 Embrace Transparent Vehicle Inspections
10:31 Check Vehicle Recall Status
14:27 "Helping Clients is Everyone's Job"
17:09 "Prioritizing Client Care"
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- YouTube: AutoFix Auto Shop Coaching Channel
- Twitter: @AutoFixCoaching
Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!
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