Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management
Manage episode 445556822 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers.
Topics Include:
Introduction (0:00)
Music genre choices (5:50)
World-class customer service challenges (9:15)
Customer service in pest control (12:00)
Starting a business journey (15:23)
Entrepreneurial support from spouses (20:27)
Door-to-door commercial sales strategy (22:38)
Getting past gatekeepers in sales (26:45)
Value delivery in pest control (36:38)
Selling preventative pest control (40:05)
192 episodes
Share
Manage episode 445556822 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers.
Topics Include:
Introduction (0:00)
Music genre choices (5:50)
World-class customer service challenges (9:15)
Customer service in pest control (12:00)
Starting a business journey (15:23)
Entrepreneurial support from spouses (20:27)
Door-to-door commercial sales strategy (22:38)
Getting past gatekeepers in sales (26:45)
Value delivery in pest control (36:38)
Selling preventative pest control (40:05)
192 episodes
All episodes
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Similar to Bug Bux Podcast
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
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…
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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…
continue reading
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…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
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continue reading
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