Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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The Innovators & Investors Podcast
1 Inside Deloitte Ventures: Strategic Corporate VC Insights on Scaling Startups and Vertical AI Trends 34:07
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LikedIn this insightful episode of The Innovators & Investors Podcast, host Kristian Marquez sits down with Jay Crone, Managing Director and Venture Capitalist at Deloitte Ventures, to explore the firm’s strategic approach to corporate venture capital. Jay shares Deloitte Ventures’ investment thesis, focusing on supporting innovative Canadian startups at Series A and B stages across key sectors like cybersecurity, climate tech, fintech, future of work, health tech, and AI. Listeners will gain an inside look at how Deloitte leverages its vast network of 1,500 partners and 15,000 employees to source deals and add value beyond capital by helping startups navigate Deloitte’s complex ecosystem and access enterprise clients. Jay also discusses his diverse career journey—from government and investment banking to entrepreneurship and corporate VC—and how those experiences shape his investment philosophy. The episode delves into Deloitte’s due diligence process, the importance of founder relationships, and the firm’s strategic role as a co-investor. Jay highlights emerging trends, particularly the promise of vertical AI tailored to industry-specific needs, and shares his bullish outlook on fintech innovations like stablecoins and cross-border payments. He offers candid advice for entrepreneurs on risk-taking and aligning business vision with funding goals. This episode is a must-listen for founders, investors, and anyone interested in the evolving landscape of corporate venture capital and innovation in Canada. Learn more about Jay's work at https://www.deloitte.com/ca/en/services/program/ventures.html Connect with Jay on LinkedIn at https://www.linkedin.com/in/jaycrone/ Think you'd be a great guest on the show? Apply at https://finstratmgmt.com/innovators-investors-podcast/ Want to learn more about Kristian Marquez's work? Check out his website at https://finstratmgmt.com…
Microchannels: Tiny Channels with Huge Customer Experience Impact
Manage episode 331508366 series 2954890
Content provided by CapTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CapTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. Listen in as we dig into both the technology and branding essentials, including:
- Microchannels mean more opportunities for data to inform your long-term strategy.
- Speed to market matters. When adding a new microchannel, focus on getting an MVP to market and let the data inform your next steps.
- Why a unified brand experience is important across all channels - even third-party vendors.
- The importance of accessibility and inclusivity in your long-term channel strategy.
49 episodes
ShareManage episode 331508366 series 2954890
Content provided by CapTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CapTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. Listen in as we dig into both the technology and branding essentials, including:
- Microchannels mean more opportunities for data to inform your long-term strategy.
- Speed to market matters. When adding a new microchannel, focus on getting an MVP to market and let the data inform your next steps.
- Why a unified brand experience is important across all channels - even third-party vendors.
- The importance of accessibility and inclusivity in your long-term channel strategy.
49 episodes
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CapTech Trends
1 Agentic AI: Solving Complex Problems with Specialized, Autonomous Agents 28:51
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Play Later Play Later Lists Like LikedAgentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of agentic AI, discussing: The evolution of AI into autonomous reasoning systems Techniques for leveraging multi-agent orchestration in various sectors Real-world implementations in sports, entertainment, and logistics Strategies to begin integrating agentic AI into your business processes…
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CapTech Trends
1 Building Trust in Agentic AI: The Key to Success 35:51
35:51 Play Later Play Later Lists Like Liked35:51
Play Later Play Later Lists Like LikedWhat transformative potential does agentic AI hold for businesses? Join host Brian Bischoff, CapTech CTO, along with Liz McBride and Shane Sullivan, leaders in CapTech's AI space, as they discuss what agentic AI means for the future and how it can catalyze change across organizations. Tune in to explore: Agentic AI’s pivotal role in achieving business outcomes Building trust and mitigating bias in AI systems Why the human role is essential in AI Examples of practical AI applications in healthcare and finance…
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CapTech Trends
1 AI-Propelled Innovation: CapTech's 2025 Technology Trends 34:38
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Play Later Play Later Lists Like LikedHow can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers. Tune in to hear: Why agentic AI in automation matters How AI-powered data accelerators work When hyper-personalized customer loyalty becomes crucial Why modernization with AI is essential…
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CapTech Trends
1 Consumer AI Study 2024: Shifting Attitudes and Increased Adoption 28:00
28:00 Play Later Play Later Lists Like Liked28:00
Play Later Play Later Lists Like LikedListen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers. Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits. The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives. Generative AI’s widespread adoption in both personal and professional settings.…
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CapTech Trends
1 Speak Their Language: Why Multilingualism Matters for the Customer Experience 31:38
31:38 Play Later Play Later Lists Like Liked31:38
Play Later Play Later Lists Like LikedIn this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in their native language. Why language is no longer limited to written word; brands should consider how emojis, GIFs, memes, audio, pronouns, and color translate across languages. Incorporating multilingualism early into your design considerations to save time and resources. How AI can accelerate the process — but a human touch is still required. The technical underpinnings of internationalization, including locale codes and responsive design.…
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CapTech Trends
1 Improving Your Bottom Line: Using Data to Better Meet Your Customer’s Needs 35:23
35:23 Play Later Play Later Lists Like Liked35:23
Play Later Play Later Lists Like LikedIn this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization. Tune in to hear more about: How a “Did You Forget?” online ordering feature resulted in an extra $10M per year for one manufacturing company. Consumers are willing to share their data if there is a clear benefit brought to them with said data. How personalized notifications achieved a 4x increase in engagement vs. standard notifications. For consumers, if the basic tasks they need to do are hard, they have no interest in spending more time with that brand. The “first quarter problem” sports organizations are facing and how data-driven customer experience can help solve this and influence fan behavior.…
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CapTech Trends
1 Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study 36:07
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Play Later Play Later Lists Like LikedIn this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake. Compared to last year, consumers are more willing to share data because they're aware of the benefits AI provides for personalization, efficiency, and more. The key to integrating AI into the daily lives of consumers is to understand their customers and their needs. If your company’s innovation cycle is too slow to release, companies that are leaning heavily into AI will surpass you quickly.…
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CapTech Trends
1 MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI 38:03
38:03 Play Later Play Later Lists Like Liked38:03
Play Later Play Later Lists Like LikedGiven an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and Principal Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months. Tune in to hear: “If you don’t have good data you’re done.” The importance of having a tight team of business and IT folks on your team. Creating an adaptable culture when navigating the inevitable uncertainty of AI. Moving from operational AI goals to customer experience AI goals in 2024. “People hear AI on the news and TV and think it’s this is a daunting thing. It’s not. It’s something new, like cloud or anything else you need to understand and get the right people to help you. But it is moving so fast.” – Tim Kutz, MNX CIO…
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CapTech Trends
1 A Conversation with rvatech/: Innovation at the Intersection of Data and AI 25:24
25:24 Play Later Play Later Lists Like Liked25:24
Play Later Play Later Lists Like LikedIn this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMax Meghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region. Tune in as we discuss the upcoming rvatech/ Data and AI conference, practical technology applications and career opportunities. Register for the rvatech/ Data + AI Summit on March 28, 2024 here .…
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CapTech Trends
1 Navigating the AI Evolution: A Discussion with Dominion Energy, Virginia Commonwealth University, and CapTech 38:17
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Play Later Play Later Lists Like LikedIn this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industries and gain helpful insights to navigate the future as this technology continues to evolve. In this panel discussion we cover: How ChatGPT has impacted higher education and how educators have quickly adapted their teaching strategies. The transformational impact generative AI has had on the energy and utilities industry. The responsibility of leaders to help organizations embrace and navigate AI - and keep up the momentum. What the AI transformation will look like in the next few years.…
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CapTech Trends
AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT - the endless AI use cases include dynamic pricing, personalization, automation, anomaly detection, and more. Why you should move now and how to push past the analysis paralysis and unknowns. Excellent AI examples from Walmart and Dominos.…
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CapTech Trends
1 Merging the Physical and the Digital to Meet Customer Expectations 43:35
43:35 Play Later Play Later Lists Like Liked43:35
Play Later Play Later Lists Like LikedTune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactions Creating winning customer experiences through immersive and frictionless technologies The race to capture consumer loyalty by merging digital and physical elements of technology advancements Links: Read the full article CapTech AI Consumer Study…
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CapTech Trends
How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The future of AI and the consumer Read the full study here .…
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CapTech Trends
1 Empowering Utility Undergrounding Initiatives through VISTAR 30:57
30:57 Play Later Play Later Lists Like Liked30:57
Play Later Play Later Lists Like LikedA discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the adoption of emerging technologies. Listen in as we discuss: How the decision to introduce AR positively disrupted Dominion Energy's outlook on emerging technologies. Key advantages and challenges to using VISTAR for undergrounding. Advice for leaders who are incorporating AR and emerging tech into their companies. How to increase tech adoption both internally and with customers. Learn more about VISTAR: https://www.captechconsulting.com/solutions/vistar The VISTAR app is now available for download on the Apple App Store: https://apps.apple.com/us/app/vistar-by-captech/id6449709614…
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CapTech Trends
1 Innovating the Game with Armando Bacot and Roberto Castro 32:03
32:03 Play Later Play Later Lists Like Liked32:03
Play Later Play Later Lists Like LikedIn this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, likeness) and how it can create opportunities to learn from business leaders. Sports Technology: The intersection of sports, technology, and business, and how this data can enhance an athlete's performance and fan engagement. Armando: Armando's plans for the future as he enters his fifth year at UNC and MBA program.…
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
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continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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