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Best Of CCP - 020: Client Anecdotes & Rates
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
101 episodes
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Content provided by PsiMac and Jerry Zigmont. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PsiMac and Jerry Zigmont or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support 57:10
57:10 Play Later Play Later Lists Like Liked57:10
Play Later Play Later Lists Like LikedIn this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape 50:21
50:21 Play Later Play Later Lists Like Liked50:21
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models 1:04:03
1:04:03 Play Later Play Later Lists Like Liked1:04:03
Play Later Play Later Lists Like LikedInterview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on how to responsibly integrate AI into everyday professional tasks. 00:00 Introduction and Welcome 00:09 Celebrating 35 Years of Tidbits 01:14 Navigating Current Events and Business Ethics 04:51 Challenges in Business and Academia 07:06 Handling Offboarding and Client Relations 10:12 The Impact of Media and Fiction on Real Life 12:12 A Lesson in Communication and De-escalation 18:15 The Rise of AI and Apple's Struggles 31:35 Introduction to Answer Engines 31:48 The Role of Original Sources 32:12 Impact of Answer Engines on Source Verification 33:03 Commercial Content vs. Non-Commercial Content 35:05 Challenges with Paywalls and Advertising Models 36:04 Micropayments as a Solution 37:07 The Evolution of Business Models 40:46 The Rise of AI Answer Engines 44:30 The Future of Search and AI Integration 58:40 The Importance of AI Policies in Business 01:01:11 Conclusion and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight 1:09:49
1:09:49 Play Later Play Later Lists Like Liked1:09:49
Play Later Play Later Lists Like LikedThe hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 Introduction and Greetings 00:12 Backblaze Recap: Communication and QA Issues 01:32 Backblaze Update Problems and User Confusion 03:03 Backblaze's Compromised Credentials and Communication Breakdown 05:41 Inconsistent Communication and Crowdsourcing Solutions 18:18 Apple's QA Issues and Update Problems 33:01 General Frustrations with Technology and Education 35:45 AI Tools for Coders 36:14 Introducing Trona Patch 3.0 36:50 Customizing Patch Notifications 37:23 Client Reactions to Patch 39:39 New Features in Patch 3.0 46:51 Balancing Notifications and Updates 50:39 A Funny Anecdote 51:02 The MacBook Air Incident 55:04 Restoring from Backup 01:00:49 Final Thoughts and Thanks…
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Command Control Power: Apple Tech Support & Business Talk
1 615: Boutique Consultancy: Balancing High-Touch Service and Growth 53:24
53:24 Play Later Play Later Lists Like Liked53:24
Play Later Play Later Lists Like LikedBoutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy. 00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements…
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Command Control Power: Apple Tech Support & Business Talk
1 614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84 58:46
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Play Later Play Later Lists Like LikedNavigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges. 00:00 Introduction and Guest Welcome 00:36 Listener Feedback and Follow-Up 02:41 AI Tools in Daily Work 05:51 AI Integration in Business 09:08 Real-World AI Use Cases 13:52 Challenges and Best Practices with AI 23:50 AI in Education and Policy 27:22 Understanding AI Policies and Data Leakage 28:28 Balancing AI Empowerment and Security Risks 29:21 Credential Stuffing and Security Examples 30:49 Implementing Effective AI Policies 32:10 Microsoft Tools for Data Security 35:03 Challenges in Modern Security Practices 39:14 Leveraging AI for Productivity 42:09 AI in Client Communication and Ticketing 47:48 The Human Element in AI Integration 51:32 Concluding Thoughts on AI and Security…
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Command Control Power: Apple Tech Support & Business Talk
1 613: Inside the World of IT: Daily Challenges and Unlikely Solutions 1:04:58
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician. 00:00 Introduction and Patreon Promotion 01:38 Unedited YouTube Broadcasts 02:52 Barcelona Travel Talk 04:00 Tech Truisms and Client Discussions 06:38 Client Hardware Upgrade Policies 12:31 Unsupported Hardware Fees and Security Risks 27:45 Apple Business Manager and iCloud Issues 34:40 The Mysterious Phone Issue 35:28 Joe's Story: The Spam Attack 37:07 Understanding the Hacker's Tactics 39:28 Dealing with the Spam Flood 46:44 A Disgruntled Employee? 47:59 The Best Buy Clue 49:15 The Police Involvement 50:20 The Amateur Hacker Theory 55:27 Jerry's Funny TV Repair Story 01:02:27 Conclusion and Next Steps…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 020: Client Anecdotes & Rates 1:02:47
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Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.…
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Command Control Power: Apple Tech Support & Business Talk
1 610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona Patch 53:27
53:27 Play Later Play Later Lists Like Liked53:27
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations. The hosts also humorously explore unusual solutions for managing snoring, such as using paper tape to tape the mouth shut while sleeping, based on a recent popular trend. The tech talk intensifies as Joe delves into his experience deploying Alectrona Patch, a tool for managing software updates across client machines, using Addigy. He shares the ease of use, the features that impressed him, and the quick support he received from Alectrona. Sam and Jerry also weigh in with their experiences and tips, making a strong case for using Patch for efficient software management. Additional discussions include dental technology for making impressions and the benefits of modern night guards, as well as the intriguing Larq smart water bottle that purifies water and tracks your hydration through an app. 00:00 Introduction and Maui Brewing Company Hat 00:38 Travel Stories and Hawaii Adventures 01:33 Challenges of Traveling with Family 02:13 Unexpected Shortages and Vacation Costs 03:13 The Importance of Disconnecting on Vacation 06:09 Travel Tips and Personal Experiences 16:38 Dental Implants and Modern Technology 20:27 Water Purification and Health Gadgets 23:22 The Water Bottle Trend 23:49 Collapsible Water Bottles for Travel 25:14 Technological Advancements in Hydration 27:33 Implementing Patch Software 35:14 Customizing Patch for Client Needs 41:15 Practical Tips and Experiences with Patch 50:42 Concluding Thoughts and Future Plans…
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Command Control Power: Apple Tech Support & Business Talk
1 609: Insights and Updates from ACEs Conference 2025 with Justin Esgar 51:21
51:21 Play Later Play Later Lists Like Liked51:21
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the upcoming Edward Esgar ACES Scholarship in honor of Justin's father. The episode wraps up with an insightful discussion about the ACES Mastermind program, emphasizing the importance of continuous learning and community support in the tech industry. 00:00 Introduction and Welcoming Justin Esgar 01:01 Daily Routine and Behind the Scenes 01:56 ACEs Conference Overview 02:50 Special Training and Business Focus 04:43 Consulting and Sales Strategies 16:24 Importance of Cyber Insurance 19:13 Bringing Employees to ACEs 26:28 Tim Pearson's Chat and Wedding Insights 26:55 Honoring My Dad: The Edward Esgar ACES Scholarship 28:35 Funny Story: The Car Mix-Up 29:59 All Things MSP and Podcasting 31:22 The Sandwich Compliment and Fearless Feedback 36:57 Mastermind Program and Business Coaching 42:06 The Unique Apple Community 47:44 Wrapping Up and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 608: In the Cloud: Troubleshooting Tech and Exploring Backups 48:46
48:46 Play Later Play Later Lists Like Liked48:46
Play Later Play Later Lists Like LikedShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences with various backup solutions including Backblaze and Carbon Copy Cloner, and delve into the complexities of using organizational tools like OmniFocus, Monday.com, and Things. The episode wraps up with a cautionary tale about outdated routers affecting internet performance and tips for navigating client inquiries. 00:00 Introduction and Welcome 00:07 Old Man Yells at Cloud 00:39 Dental Implants and Simpsons Humor 01:12 Health PSA: Colonoscopy 02:23 Backup Solutions Discussion 02:51 Carbon Copy Cloner Features 05:06 Backblaze and iCloud Storage 16:11 Encryption and External Drives 19:47 Organizational Tools: OmniFocus and Daylight 23:51 Reflecting on OmniFocus 25:13 Automation and OmniFocus Pro 26:15 Exploring Monday.com 27:19 The Things App and Emojis 28:12 The Importance of Quick Input 28:46 Handling Too Many Tasks 34:35 Dealing with Poor Support 41:17 Client Internet Troubleshooting 45:54 Wrapping Up and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 607: DDM Deja Vu & Other Mysteries: A Kale Salad for Your Mac 57:45
57:45 Play Later Play Later Lists Like Liked57:45
Play Later Play Later Lists Like LikedIn this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program strategies to technical management of software updates in Apple devices.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 087: Joe's Birthday Bash 1:13:52
1:13:52 Play Later Play Later Lists Like Liked1:13:52
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 605: Backup Challenges with Adam Engst Of The Tidbits Content Network 1:01:30
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Play Later Play Later Lists Like LikedBackup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality, and the pros and cons of relying on cloud services like Dropbox and Google Drive for both personal and enterprise use. Various backup methodologies are compared, including local and cloud backups, and the discussion expands to the role of multiple devices and redundancy in ensuring minimal downtime. The conversation highlights the importance of understanding risks and having a comprehensive disaster recovery plan. Engst also shares valuable insights on the challenges of maintaining historical backups and the complexities of migrating email backup services. The episode concludes with a look at the offerings of TidBITS Content Network and how it helps consultants provide valuable content to their clients. 00:00 Introduction and Guest Welcome 00:10 The Evolution of Bootable Backups 01:18 Challenges with Bootable Backups 03:09 Personal Experiences with Bootable Backups 05:59 Apple's Recent Fixes and Ongoing Issues 07:16 Importance of Testing Backups 08:54 Diverse Backup Methods and Strategies 12:44 Cloud-Based Tools and Their Limitations 22:57 Email Backup Solutions 24:37 Backup Services and Recommendations 29:15 Exploring Backup Solutions 29:34 The Wasabi Storage Phenomenon 30:29 Email Backup Challenges 34:58 Disaster Recovery Considerations 43:18 The Importance of Redundancy 54:19 TidBITS Content Network Insights 59:01 Conclusion and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 604: Sync or Swim: Tales from the Technical Trenches 1:00:36
1:00:36 Play Later Play Later Lists Like Liked1:00:36
Play Later Play Later Lists Like LikedIn this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice and sharing insights into the tech consultancy landscape. 00:00 Introduction and Hosts 00:07 AirPods Pro Charging Issues 01:16 DIY Fixes and YouTube Solutions 04:26 Contact Cleaner Solution 10:18 Synology NAS Updates 18:13 MacBook Air Erase Troubleshooting 21:48 Community Support and Unify Devices 31:02 Exploring Hostify: Affordable Network Management 31:36 Unify's Potential Future Charges 32:22 WiFi 6 and 6GHz Connectivity Issues 33:08 Adjusting RSSI for Better WiFi Performance 34:56 WiFi 7 and Device Compatibility 36:23 Auto Optimization and Network Settings 39:59 Seasonal Business Trends and Client Behavior 44:05 Email Follow-ups and Communication Challenges 52:33 Phone Etiquette and Speakerphone Frustrations 54:52 iPhone Mirroring: A Helpful Feature 57:38 Conclusion and Listener Engagement…
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Command Control Power: Apple Tech Support & Business Talk
1 603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative Techs 52:44
52:44 Play Later Play Later Lists Like Liked52:44
Play Later Play Later Lists Like LikedNavigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep dive into the National Defense Authorization Act (NDAA) and its implications for network security, especially concerning Ubiquiti devices. John provides insights into the process of obtaining compliance certification from Ubiquiti, emphasizing the complexities involved. Alongside the technical discussions, John shares personal anecdotes about his career journey, owning a remote campground during the pandemic, and his current role with Creative Techs. This episode serves as an insightful resource for consultants and tech enthusiasts navigating the ever-evolving landscape of hardware and security compliance. 00:00 Introduction and Welcome Back, John Moder! 00:16 Tech Troubles: USB Issues with New MacBooks 01:56 John's Experience with USB Hubs and MacBook 03:34 Solutions and Frustrations with USB Connectivity 08:51 John's Career Journey: From Tech to Campground Owner 09:36 Pandemic Impact and Campground Challenges 12:02 Life at the Campground: The Reality Sets In 18:44 Transitioning Back: RV Adventures and Remote Work 22:05 The High Costs and Logistics of RV Living 23:23 The Challenges of RV Maintenance and Repairs 25:14 Transitioning to a Stable Home Life 26:10 A New Career in Education Technology 26:52 The Reality of Working in Education 27:28 Returning to Consulting and Remote Work 35:26 Navigating Government Compliance in Tech 35:57 The Complexity of NDAA Compliance 37:56 Ubiquiti's Compliance Process 48:23 Final Thoughts and Reflections…
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Command Control Power: Apple Tech Support & Business Talk
1 602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your Patience 55:45
55:45 Play Later Play Later Lists Like Liked55:45
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech like the Meshtastic & LoRa system for peer-to-peer text communications during grid-down scenarios. The episode wraps up with reflections on the toll such tech issues take on professionals and a call for listener experiences with better hosting solutions and emerging tech. 00:00 Introduction and Siri Complaints 00:33 Switching to MacBook Pro: Initial Impressions 01:01 Technical Issues with MacBook Pro 01:55 USB-C Cable Troubleshooting 03:21 Monitor and Display Problems 07:25 Apple's Expensive Solutions 08:57 One Password and Captcha Issues 11:16 Bluehost Email Troubles 25:02 A Series of Missteps 25:41 Holding It Together 26:12 The Restore Process 26:41 Client Frustrations 27:22 Website and Email Issues 30:13 Bluehost's Role 35:53 Support Challenges 44:56 Exploring Mesh Networks 52:48 Concluding Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud 47:14
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Play Later Play Later Lists Like Liked601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud In this episode of Command Control Power, the hosts catch up and discuss various tech-related issues and solutions. They talk about frustrations with recording time and system speed, debates about show recommendations, and experiences with Siri's unreliable commands. They also delve into issues with Amazon Prime's fast-forwarding function and Sonos speaker system glitches. Topics shift to technical support anecdotes involving Synology power supply failures, the challenges of maintaining home networks, and recommendations for power control devices like watt boxes. The episode wraps up with a discussion about the shrinking market for FireWire 800 to Thunderbolt adapters. 00:00 Introduction and Casual Banter 00:41 TV Show Discussions and Opinions 01:43 Frustrations with Amazon Prime and Siri 04:37 Sonos and Home Automation Challenges 06:08 Client Network Setup and Coordination 10:01 Sonos Reboot Issues and Networking Behavior 13:55 HomePod and Sonos Comparisons 19:06 WiFi Networks and Home Automation 23:38 Alexa Switches and IOT Network Segregation 24:22 Optimizing IOT Device Connectivity 24:41 Ring Cameras and Network Configuration 27:40 Synology and SonicWall Power Supply Issues 34:38 Remote Control Solutions for Network Devices 42:09 The Value of Legacy Adapters 43:54 Conclusion and Patreon Invitation…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech 47:21
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Play Later Play Later Lists Like LikedWe welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO
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Command Control Power: Apple Tech Support & Business Talk
1 599: Empowering Your Tech Business: Systems, Billing, and Client Communication 58:35
58:35 Play Later Play Later Lists Like Liked58:35
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tech consultancy world. They cover topics such as the importance of automated billing, using ticketing systems, and switching to recurring revenue models. Joe talks about his decision to stop accepting checks and move to fully automated credit card payments, the advantages of using services like RepairShopper and Smith AI, and the benefits of having a systematic approach to client management. Jerry shares his thoughts on the effectiveness of keeping track of all internet service expenses and offers a real-world example of helping a client identify unnecessary costs. They both emphasize the need for tech consultants to continually reevaluate their tools and services to maximize efficiency and profitability.…
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Command Control Power: Apple Tech Support & Business Talk
A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont
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Command Control Power: Apple Tech Support & Business Talk
1 598: Joe Taps Out, Jerry and Sam Command-Control-Power Through 56:14
56:14 Play Later Play Later Lists Like Liked56:14
Play Later Play Later Lists Like LikedJoe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message. 00:00 Introduction and Showbiz Banter 01:43 Patreon Shoutouts and Community Support 03:30 Consultancy Collaboration and Client Stories 06:56 Tech Purchases and Personal Updates 09:00 Mac Mini and Home Automation 16:10 Migration Assistant Troubles 27:47 Printer Password Predicament 28:34 Ink Spill Disaster 29:27 Cleaning Up the Mess 32:57 Firmware Update Success 36:03 Tech Troubles and Solutions 49:23 TV Show Recommendations…
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Command Control Power: Apple Tech Support & Business Talk
1 597: Caught in the Cloud: Backup Battles and Cyber Scams 1:06:06
1:06:06 Play Later Play Later Lists Like Liked1:06:06
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'. 00:00 Introduction and Opening Remarks 00:08 Customer Support Rant: Backblaze Experience 01:26 Policy Changes and Their Impact 03:34 Challenges with Backblaze Services 12:09 Affiliate Program Issues 16:21 Amazon Return Policy Frustrations 21:26 iPhone Delivery Nightmare 27:37 AppleCare Plus Trade-In Saga 30:11 AI Response and Trade-In Deals 31:12 Apple Business Connect Webinar 33:10 Logo Upload Struggles 37:08 Verified Logo Program 41:24 Microsoft and Dropbox Scam 48:51 Scam Prevention and Security Measures 01:00:13 Scams from Nigeria and India 01:02:04 Conclusion and Movie Recommendation…
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 595: Unraveling UniFi: From Overseas Travels to Technical Troubles 56:18
56:18 Play Later Play Later Lists Like Liked56:18
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.…
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Command Control Power: Apple Tech Support & Business Talk
1 594: Navigating Apple's Changing Ecosystem and the Future of Tech Support 57:44
57:44 Play Later Play Later Lists Like Liked57:44
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support. Introduction and Catching Up Navigating iOS Changes Frustrations with Technology Updates Tech Tips and Tricks Accessibility Features for Elderly Users Amazon Return Policy Changes Addigy and Migration Assistant Tips MagSafe Charging Challenges iCloud Backup vs Direct Transfer Cable Transfer Realities App Reinstallation Annoyances Authenticator Apps and Two-Factor Authentication Password Management Woes Magic Links vs Passwords Passkeys and Password Managers Apple's AI and Typing Frustrations Closing Thoughts and Client Engagement…
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Command Control Power: Apple Tech Support & Business Talk
1 593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+ 56:51
56:51 Play Later Play Later Lists Like Liked56:51
Play Later Play Later Lists Like LikedA Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support. Introduction and Welcome Tim's Early Tech Adventures College Days and Early Mac Experiences Evolution of Design Software SCSI Troubles and Early Mac Troubleshooting Transition to OS X Staying Current in Tech Remote Work and Tools Client Engagement Strategies Streamlining Remote Work The Pros and Cons of Repair Shopper Exploring Alternatives to Repair Shopper The Value of Community in Tech Tools Balancing Business and Lifestyle Security Audits and Tools Reflections on the Tech Industry Closing Thoughts and Future Plans…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company 46:31
46:31 Play Later Play Later Lists Like Liked46:31
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 591: Optimizing MSP Operations with Tim Pearson of Creative Techs 51:50
51:50 Play Later Play Later Lists Like Liked51:50
Play Later Play Later Lists Like LikedIn this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and peer-led problem-solving at ACEs events, the practical advantages of standardized tools and knowledge sharing, and the challenges faced in a fragmented MSP vendor landscape. Additionally, the episode touches on the complexities specific to Apple Consultants, such as managing community resources, negotiating vendor terms, and establishing industry pricing standards. A unique segment dives into the personal rituals and nostalgic value of music listening on vinyl records, sprinkling personal anecdotes and enduring record recommendations. This episode provides a well-rounded discussion blending technical insights with personal experiences, aiming to enhance MSP operations while celebrating the joys of music and community engagement. 00:00 Introduction and Welcome 00:08 Catching Up and ACEs Conference 00:44 Tim's Background and Guitars 01:23 ACEs After Dark and Business Discussions 01:55 MDM and RMM Tricks 03:55 Integrations and Automation 10:05 Backup Solutions and Challenges 12:59 Community and Collaboration 18:05 Vendor Landscape and Tools 25:48 Community Contributions and Generosity 26:23 Challenges of Sharing Tools and Resources 28:16 Economic Impact and Business Models 30:19 Masterclass and Training Ideas 35:00 Collective Bargaining and Vendor Relations 39:56 Music and Nostalgia 47:18 Conclusion and Farewell…
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