The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
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LikedCan AI compress the years long research time of a PhD into seconds? Research scientist Max Jaderberg explores how “AI analogs” simulate real-world lab work with staggering speed and scale, unlocking new insights on protein folding and drug discovery. Drawing on his experience working on Isomorphic Labs' and Google DeepMind's AlphaFold 3 — an AI model for predicting the structure of molecules — Jaderberg explains how this new technology frees up researchers' time and resources to better understand the real, messy world and tackle the next frontiers of science, medicine and more. Want to help shape TED's shows going forward? Fill out our survey ! For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou TEDAI Vienna: ted.com/ai-vienna Hosted on Acast. See acast.com/privacy for more information.…
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Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.
101 episodes
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Content provided by PsiMac and Jerry Zigmont. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PsiMac and Jerry Zigmont or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.
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1 Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis 58:38
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Play Later Play Later Lists Like LikedRecorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative agencies. Why? Because we get it. It's what we do." You can reach Matt via email: matt@fndtn.com On Twitter Follow The Foundation @thefndtn…
1 625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire 1:02:11
1:02:11 Play Later Play Later Lists Like Liked1:02:11
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode provides a detailed and emotional account of resilience and the power of community. https://www.gofundme.com/f/support-the-burg-family-after-the-eaton-fire-in-altadena 00:00 Introduction and Welcome 00:23 Adam's Tragic Experience in LA 01:22 Evacuation and Immediate Aftermath 03:10 Community Support and Personal Reflections 04:14 The Fire's Impact on Daily Life 05:07 Realization of the Fire's Severity 06:32 Evacuation Orders and Family Preparations 08:25 The Night of the Evacuation 10:27 Returning to the Devastation 18:58 Cleanup and Recovery Efforts 30:20 Architectural Heritage and Rebuilding 31:45 Life at the Hotel: Initial Experiences 32:56 Community and Support Among Families 34:26 Interactions with Firefighters 35:36 Challenges of Hotel Living 36:43 Emotional Impact on the Family 38:01 Reflections on Community and Support 39:28 Environmental Refugees and Climate Change 41:34 Insurance and Preparedness 47:10 Rebuilding and Client Support 55:00 Lessons Learned and Final Thoughts Meet the community trying to save Altadena’s history after the L.A. fires…
1 624: Tech Takes: The Struggles with AI and Accounting Software 52:12
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech support. They also touch on broader issues involving monopolistic behaviors of tech giants and the impact of poor customer service on consumers. 00:00 Introduction and Support Request 00:28 Prom Date Analogy 00:54 Safari Issue and Client Gratitude 01:53 AI Summaries and Notifications 05:04 Apple Intelligence Rant 05:12 Google Assist Anecdote 06:47 Voice Dictation Errors 10:38 AI Contract Creation 12:43 Challenges with AI Refinement 21:20 AI in Daily Tasks 24:14 The Importance of Note Taking 24:53 AI in Coding and App Development 25:51 Gardening with AI Assistance 29:09 QuickBooks Pricing and Features 36:43 Challenges with Tech Support and Monopolies 46:54 AI's Potential and Limitations 48:22 Conclusion and Support…
1 623: When Updates and Integration Go Awry: A Case Study 42:11
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and Permissions in macOS, and the ongoing struggle with the Malwarebytes and Addigy integration. The discussion wraps with user interaction nuances and a nostalgic thank you to a decade-long listener. 00:00 Introduction and Apologies 00:19 Technical Difficulties and Live Stream Issues 00:34 Joe's Haircut and Visual Gags 01:31 Camera Control Button Rant 08:24 Dinner and Hulu Troubles 09:40 General Tech Frustrations 12:51 Coordination Problems in Tech 17:01 Malwarebytes and Agy Integration 17:50 Confusing Security Popups 19:00 User Reactions and Issues 20:23 Malwarebytes and Agy Coordination 20:40 Jerry's Experience with the Issue 25:01 Apple's Notification System 36:22 Remote Desktop Control Challenges 39:26 Listener Appreciation and Conclusion…
1 622: Streamlining Revenue: Affiliate Insights and Network Solutions 1:00:58
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs like Backblaze and Uptime Robot into their business models. The duo also shares insights on using tools like Choosy for managing multiple browsers and discusses the pitfalls of extensions like the Honey browser extension. Finally, they highlight the importance of offering network monitoring services to clients and the strategies they use to sell these essential services. 00:00 Introduction and Opening Banter 00:13 Prescription Woes and Dermatology Services 03:12 Amazon Affiliate Program Frustrations 05:25 Affiliate Marketing Strategies and Challenges 11:43 Leveraging Chat GPT for Business Efficiency 20:13 Backblaze Affiliate Success 24:48 Honey Browser Extension Controversy 28:03 Browser Extensions: Pros and Cons 28:38 The Camel Extension for Amazon 29:22 Streamy Yard and Browser Compatibility 30:14 Choosy App for Browser Management 32:00 Affiliate Links and Malware Concerns 36:16 Uptime Robot for Network Monitoring 45:13 Challenges with Network Monitoring 51:36 The Importance of Regular Network Updates 56:37 Subscription Benefits and Conclusion…
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
1 620: From Rooftops in Spain to QuickBooks User Pains 57:27
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful insights for managed service providers. 00:00 Introduction and Greetings 00:08 Vacation Recap: London and Spain 01:11 The Sunday Roast Experience 01:52 Yorkshire Pudding and British Cuisine 03:50 Party in Spain: Music, Conversations, and More 08:50 Back to Work: QuickBooks Troubles 28:46 QuickBooks Desktop vs. Online: The Cost Debate 29:11 Client's PC Purchase and Windows Upgrade Issues 30:12 Navigating Windows Setup and Software Challenges 31:00 Billing and Discounted Rates Discussion 33:00 Two-Factor Authentication Troubleshooting 35:11 One Password Support and Admin Access 47:10 Mac Admins Community and Personal Anecdotes 49:50 Client Device Trade-In and Repair Issues 51:58 Case or No Case: Protecting Your Devices…
1 619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support 57:10
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Play Later Play Later Lists Like LikedIn this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation…
1 Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape 50:21
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Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
1 617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models 1:04:03
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Play Later Play Later Lists Like LikedInterview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on how to responsibly integrate AI into everyday professional tasks. 00:00 Introduction and Welcome 00:09 Celebrating 35 Years of Tidbits 01:14 Navigating Current Events and Business Ethics 04:51 Challenges in Business and Academia 07:06 Handling Offboarding and Client Relations 10:12 The Impact of Media and Fiction on Real Life 12:12 A Lesson in Communication and De-escalation 18:15 The Rise of AI and Apple's Struggles 31:35 Introduction to Answer Engines 31:48 The Role of Original Sources 32:12 Impact of Answer Engines on Source Verification 33:03 Commercial Content vs. Non-Commercial Content 35:05 Challenges with Paywalls and Advertising Models 36:04 Micropayments as a Solution 37:07 The Evolution of Business Models 40:46 The Rise of AI Answer Engines 44:30 The Future of Search and AI Integration 58:40 The Importance of AI Policies in Business 01:01:11 Conclusion and Final Thoughts…
1 616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight 1:09:49
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Play Later Play Later Lists Like LikedThe hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 Introduction and Greetings 00:12 Backblaze Recap: Communication and QA Issues 01:32 Backblaze Update Problems and User Confusion 03:03 Backblaze's Compromised Credentials and Communication Breakdown 05:41 Inconsistent Communication and Crowdsourcing Solutions 18:18 Apple's QA Issues and Update Problems 33:01 General Frustrations with Technology and Education 35:45 AI Tools for Coders 36:14 Introducing Trona Patch 3.0 36:50 Customizing Patch Notifications 37:23 Client Reactions to Patch 39:39 New Features in Patch 3.0 46:51 Balancing Notifications and Updates 50:39 A Funny Anecdote 51:02 The MacBook Air Incident 55:04 Restoring from Backup 01:00:49 Final Thoughts and Thanks…
1 615: Boutique Consultancy: Balancing High-Touch Service and Growth 53:24
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Play Later Play Later Lists Like LikedBoutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy. 00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements…
1 614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84 58:46
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Play Later Play Later Lists Like LikedNavigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges. 00:00 Introduction and Guest Welcome 00:36 Listener Feedback and Follow-Up 02:41 AI Tools in Daily Work 05:51 AI Integration in Business 09:08 Real-World AI Use Cases 13:52 Challenges and Best Practices with AI 23:50 AI in Education and Policy 27:22 Understanding AI Policies and Data Leakage 28:28 Balancing AI Empowerment and Security Risks 29:21 Credential Stuffing and Security Examples 30:49 Implementing Effective AI Policies 32:10 Microsoft Tools for Data Security 35:03 Challenges in Modern Security Practices 39:14 Leveraging AI for Productivity 42:09 AI in Client Communication and Ticketing 47:48 The Human Element in AI Integration 51:32 Concluding Thoughts on AI and Security…
1 613: Inside the World of IT: Daily Challenges and Unlikely Solutions 1:04:58
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician. 00:00 Introduction and Patreon Promotion 01:38 Unedited YouTube Broadcasts 02:52 Barcelona Travel Talk 04:00 Tech Truisms and Client Discussions 06:38 Client Hardware Upgrade Policies 12:31 Unsupported Hardware Fees and Security Risks 27:45 Apple Business Manager and iCloud Issues 34:40 The Mysterious Phone Issue 35:28 Joe's Story: The Spam Attack 37:07 Understanding the Hacker's Tactics 39:28 Dealing with the Spam Flood 46:44 A Disgruntled Employee? 47:59 The Best Buy Clue 49:15 The Police Involvement 50:20 The Amateur Hacker Theory 55:27 Jerry's Funny TV Repair Story 01:02:27 Conclusion and Next Steps…
1 Best Of CCP - 020: Client Anecdotes & Rates 1:02:47
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Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.…
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Command Control Power: Apple Tech Support & Business Talk
1 610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona Patch 53:27
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations. The hosts also humorously explore unusual solutions for managing snoring, such as using paper tape to tape the mouth shut while sleeping, based on a recent popular trend. The tech talk intensifies as Joe delves into his experience deploying Alectrona Patch, a tool for managing software updates across client machines, using Addigy. He shares the ease of use, the features that impressed him, and the quick support he received from Alectrona. Sam and Jerry also weigh in with their experiences and tips, making a strong case for using Patch for efficient software management. Additional discussions include dental technology for making impressions and the benefits of modern night guards, as well as the intriguing Larq smart water bottle that purifies water and tracks your hydration through an app. 00:00 Introduction and Maui Brewing Company Hat 00:38 Travel Stories and Hawaii Adventures 01:33 Challenges of Traveling with Family 02:13 Unexpected Shortages and Vacation Costs 03:13 The Importance of Disconnecting on Vacation 06:09 Travel Tips and Personal Experiences 16:38 Dental Implants and Modern Technology 20:27 Water Purification and Health Gadgets 23:22 The Water Bottle Trend 23:49 Collapsible Water Bottles for Travel 25:14 Technological Advancements in Hydration 27:33 Implementing Patch Software 35:14 Customizing Patch for Client Needs 41:15 Practical Tips and Experiences with Patch 50:42 Concluding Thoughts and Future Plans…
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Command Control Power: Apple Tech Support & Business Talk
1 609: Insights and Updates from ACEs Conference 2025 with Justin Esgar 51:21
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the upcoming Edward Esgar ACES Scholarship in honor of Justin's father. The episode wraps up with an insightful discussion about the ACES Mastermind program, emphasizing the importance of continuous learning and community support in the tech industry. 00:00 Introduction and Welcoming Justin Esgar 01:01 Daily Routine and Behind the Scenes 01:56 ACEs Conference Overview 02:50 Special Training and Business Focus 04:43 Consulting and Sales Strategies 16:24 Importance of Cyber Insurance 19:13 Bringing Employees to ACEs 26:28 Tim Pearson's Chat and Wedding Insights 26:55 Honoring My Dad: The Edward Esgar ACES Scholarship 28:35 Funny Story: The Car Mix-Up 29:59 All Things MSP and Podcasting 31:22 The Sandwich Compliment and Fearless Feedback 36:57 Mastermind Program and Business Coaching 42:06 The Unique Apple Community 47:44 Wrapping Up and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 608: In the Cloud: Troubleshooting Tech and Exploring Backups 48:46
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Play Later Play Later Lists Like LikedShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences with various backup solutions including Backblaze and Carbon Copy Cloner, and delve into the complexities of using organizational tools like OmniFocus, Monday.com, and Things. The episode wraps up with a cautionary tale about outdated routers affecting internet performance and tips for navigating client inquiries. 00:00 Introduction and Welcome 00:07 Old Man Yells at Cloud 00:39 Dental Implants and Simpsons Humor 01:12 Health PSA: Colonoscopy 02:23 Backup Solutions Discussion 02:51 Carbon Copy Cloner Features 05:06 Backblaze and iCloud Storage 16:11 Encryption and External Drives 19:47 Organizational Tools: OmniFocus and Daylight 23:51 Reflecting on OmniFocus 25:13 Automation and OmniFocus Pro 26:15 Exploring Monday.com 27:19 The Things App and Emojis 28:12 The Importance of Quick Input 28:46 Handling Too Many Tasks 34:35 Dealing with Poor Support 41:17 Client Internet Troubleshooting 45:54 Wrapping Up and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 607: DDM Deja Vu & Other Mysteries: A Kale Salad for Your Mac 57:45
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Play Later Play Later Lists Like LikedIn this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program strategies to technical management of software updates in Apple devices.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 087: Joe's Birthday Bash 1:13:52
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Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 605: Backup Challenges with Adam Engst Of The Tidbits Content Network 1:01:30
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Play Later Play Later Lists Like LikedBackup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality, and the pros and cons of relying on cloud services like Dropbox and Google Drive for both personal and enterprise use. Various backup methodologies are compared, including local and cloud backups, and the discussion expands to the role of multiple devices and redundancy in ensuring minimal downtime. The conversation highlights the importance of understanding risks and having a comprehensive disaster recovery plan. Engst also shares valuable insights on the challenges of maintaining historical backups and the complexities of migrating email backup services. The episode concludes with a look at the offerings of TidBITS Content Network and how it helps consultants provide valuable content to their clients. 00:00 Introduction and Guest Welcome 00:10 The Evolution of Bootable Backups 01:18 Challenges with Bootable Backups 03:09 Personal Experiences with Bootable Backups 05:59 Apple's Recent Fixes and Ongoing Issues 07:16 Importance of Testing Backups 08:54 Diverse Backup Methods and Strategies 12:44 Cloud-Based Tools and Their Limitations 22:57 Email Backup Solutions 24:37 Backup Services and Recommendations 29:15 Exploring Backup Solutions 29:34 The Wasabi Storage Phenomenon 30:29 Email Backup Challenges 34:58 Disaster Recovery Considerations 43:18 The Importance of Redundancy 54:19 TidBITS Content Network Insights 59:01 Conclusion and Final Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 604: Sync or Swim: Tales from the Technical Trenches 1:00:36
1:00:36 Play Later Play Later Lists Like Liked1:00:36
Play Later Play Later Lists Like LikedIn this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice and sharing insights into the tech consultancy landscape. 00:00 Introduction and Hosts 00:07 AirPods Pro Charging Issues 01:16 DIY Fixes and YouTube Solutions 04:26 Contact Cleaner Solution 10:18 Synology NAS Updates 18:13 MacBook Air Erase Troubleshooting 21:48 Community Support and Unify Devices 31:02 Exploring Hostify: Affordable Network Management 31:36 Unify's Potential Future Charges 32:22 WiFi 6 and 6GHz Connectivity Issues 33:08 Adjusting RSSI for Better WiFi Performance 34:56 WiFi 7 and Device Compatibility 36:23 Auto Optimization and Network Settings 39:59 Seasonal Business Trends and Client Behavior 44:05 Email Follow-ups and Communication Challenges 52:33 Phone Etiquette and Speakerphone Frustrations 54:52 iPhone Mirroring: A Helpful Feature 57:38 Conclusion and Listener Engagement…
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Command Control Power: Apple Tech Support & Business Talk
1 603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative Techs 52:44
52:44 Play Later Play Later Lists Like Liked52:44
Play Later Play Later Lists Like LikedNavigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep dive into the National Defense Authorization Act (NDAA) and its implications for network security, especially concerning Ubiquiti devices. John provides insights into the process of obtaining compliance certification from Ubiquiti, emphasizing the complexities involved. Alongside the technical discussions, John shares personal anecdotes about his career journey, owning a remote campground during the pandemic, and his current role with Creative Techs. This episode serves as an insightful resource for consultants and tech enthusiasts navigating the ever-evolving landscape of hardware and security compliance. 00:00 Introduction and Welcome Back, John Moder! 00:16 Tech Troubles: USB Issues with New MacBooks 01:56 John's Experience with USB Hubs and MacBook 03:34 Solutions and Frustrations with USB Connectivity 08:51 John's Career Journey: From Tech to Campground Owner 09:36 Pandemic Impact and Campground Challenges 12:02 Life at the Campground: The Reality Sets In 18:44 Transitioning Back: RV Adventures and Remote Work 22:05 The High Costs and Logistics of RV Living 23:23 The Challenges of RV Maintenance and Repairs 25:14 Transitioning to a Stable Home Life 26:10 A New Career in Education Technology 26:52 The Reality of Working in Education 27:28 Returning to Consulting and Remote Work 35:26 Navigating Government Compliance in Tech 35:57 The Complexity of NDAA Compliance 37:56 Ubiquiti's Compliance Process 48:23 Final Thoughts and Reflections…
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Command Control Power: Apple Tech Support & Business Talk
1 602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your Patience 55:45
55:45 Play Later Play Later Lists Like Liked55:45
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech like the Meshtastic & LoRa system for peer-to-peer text communications during grid-down scenarios. The episode wraps up with reflections on the toll such tech issues take on professionals and a call for listener experiences with better hosting solutions and emerging tech. 00:00 Introduction and Siri Complaints 00:33 Switching to MacBook Pro: Initial Impressions 01:01 Technical Issues with MacBook Pro 01:55 USB-C Cable Troubleshooting 03:21 Monitor and Display Problems 07:25 Apple's Expensive Solutions 08:57 One Password and Captcha Issues 11:16 Bluehost Email Troubles 25:02 A Series of Missteps 25:41 Holding It Together 26:12 The Restore Process 26:41 Client Frustrations 27:22 Website and Email Issues 30:13 Bluehost's Role 35:53 Support Challenges 44:56 Exploring Mesh Networks 52:48 Concluding Thoughts…
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Command Control Power: Apple Tech Support & Business Talk
1 601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud 47:14
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Play Later Play Later Lists Like Liked601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud In this episode of Command Control Power, the hosts catch up and discuss various tech-related issues and solutions. They talk about frustrations with recording time and system speed, debates about show recommendations, and experiences with Siri's unreliable commands. They also delve into issues with Amazon Prime's fast-forwarding function and Sonos speaker system glitches. Topics shift to technical support anecdotes involving Synology power supply failures, the challenges of maintaining home networks, and recommendations for power control devices like watt boxes. The episode wraps up with a discussion about the shrinking market for FireWire 800 to Thunderbolt adapters. 00:00 Introduction and Casual Banter 00:41 TV Show Discussions and Opinions 01:43 Frustrations with Amazon Prime and Siri 04:37 Sonos and Home Automation Challenges 06:08 Client Network Setup and Coordination 10:01 Sonos Reboot Issues and Networking Behavior 13:55 HomePod and Sonos Comparisons 19:06 WiFi Networks and Home Automation 23:38 Alexa Switches and IOT Network Segregation 24:22 Optimizing IOT Device Connectivity 24:41 Ring Cameras and Network Configuration 27:40 Synology and SonicWall Power Supply Issues 34:38 Remote Control Solutions for Network Devices 42:09 The Value of Legacy Adapters 43:54 Conclusion and Patreon Invitation…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech 47:21
47:21 Play Later Play Later Lists Like Liked47:21
Play Later Play Later Lists Like LikedWe welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO
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Command Control Power: Apple Tech Support & Business Talk
1 599: Empowering Your Tech Business: Systems, Billing, and Client Communication 58:35
58:35 Play Later Play Later Lists Like Liked58:35
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tech consultancy world. They cover topics such as the importance of automated billing, using ticketing systems, and switching to recurring revenue models. Joe talks about his decision to stop accepting checks and move to fully automated credit card payments, the advantages of using services like RepairShopper and Smith AI, and the benefits of having a systematic approach to client management. Jerry shares his thoughts on the effectiveness of keeping track of all internet service expenses and offers a real-world example of helping a client identify unnecessary costs. They both emphasize the need for tech consultants to continually reevaluate their tools and services to maximize efficiency and profitability.…
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Command Control Power: Apple Tech Support & Business Talk
A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont
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Command Control Power: Apple Tech Support & Business Talk
1 598: Joe Taps Out, Jerry and Sam Command-Control-Power Through 56:14
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Play Later Play Later Lists Like LikedJoe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message. 00:00 Introduction and Showbiz Banter 01:43 Patreon Shoutouts and Community Support 03:30 Consultancy Collaboration and Client Stories 06:56 Tech Purchases and Personal Updates 09:00 Mac Mini and Home Automation 16:10 Migration Assistant Troubles 27:47 Printer Password Predicament 28:34 Ink Spill Disaster 29:27 Cleaning Up the Mess 32:57 Firmware Update Success 36:03 Tech Troubles and Solutions 49:23 TV Show Recommendations…
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Command Control Power: Apple Tech Support & Business Talk
1 597: Caught in the Cloud: Backup Battles and Cyber Scams 1:06:06
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'. 00:00 Introduction and Opening Remarks 00:08 Customer Support Rant: Backblaze Experience 01:26 Policy Changes and Their Impact 03:34 Challenges with Backblaze Services 12:09 Affiliate Program Issues 16:21 Amazon Return Policy Frustrations 21:26 iPhone Delivery Nightmare 27:37 AppleCare Plus Trade-In Saga 30:11 AI Response and Trade-In Deals 31:12 Apple Business Connect Webinar 33:10 Logo Upload Struggles 37:08 Verified Logo Program 41:24 Microsoft and Dropbox Scam 48:51 Scam Prevention and Security Measures 01:00:13 Scams from Nigeria and India 01:02:04 Conclusion and Movie Recommendation…
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 595: Unraveling UniFi: From Overseas Travels to Technical Troubles 56:18
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.…
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Command Control Power: Apple Tech Support & Business Talk
1 594: Navigating Apple's Changing Ecosystem and the Future of Tech Support 57:44
57:44 Play Later Play Later Lists Like Liked57:44
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support. Introduction and Catching Up Navigating iOS Changes Frustrations with Technology Updates Tech Tips and Tricks Accessibility Features for Elderly Users Amazon Return Policy Changes Addigy and Migration Assistant Tips MagSafe Charging Challenges iCloud Backup vs Direct Transfer Cable Transfer Realities App Reinstallation Annoyances Authenticator Apps and Two-Factor Authentication Password Management Woes Magic Links vs Passwords Passkeys and Password Managers Apple's AI and Typing Frustrations Closing Thoughts and Client Engagement…
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Command Control Power: Apple Tech Support & Business Talk
1 593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+ 56:51
56:51 Play Later Play Later Lists Like Liked56:51
Play Later Play Later Lists Like LikedA Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support. Introduction and Welcome Tim's Early Tech Adventures College Days and Early Mac Experiences Evolution of Design Software SCSI Troubles and Early Mac Troubleshooting Transition to OS X Staying Current in Tech Remote Work and Tools Client Engagement Strategies Streamlining Remote Work The Pros and Cons of Repair Shopper Exploring Alternatives to Repair Shopper The Value of Community in Tech Tools Balancing Business and Lifestyle Security Audits and Tools Reflections on the Tech Industry Closing Thoughts and Future Plans…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company 46:31
46:31 Play Later Play Later Lists Like Liked46:31
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 591: Optimizing MSP Operations with Tim Pearson of Creative Techs 51:50
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Play Later Play Later Lists Like LikedIn this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and peer-led problem-solving at ACEs events, the practical advantages of standardized tools and knowledge sharing, and the challenges faced in a fragmented MSP vendor landscape. Additionally, the episode touches on the complexities specific to Apple Consultants, such as managing community resources, negotiating vendor terms, and establishing industry pricing standards. A unique segment dives into the personal rituals and nostalgic value of music listening on vinyl records, sprinkling personal anecdotes and enduring record recommendations. This episode provides a well-rounded discussion blending technical insights with personal experiences, aiming to enhance MSP operations while celebrating the joys of music and community engagement. 00:00 Introduction and Welcome 00:08 Catching Up and ACEs Conference 00:44 Tim's Background and Guitars 01:23 ACEs After Dark and Business Discussions 01:55 MDM and RMM Tricks 03:55 Integrations and Automation 10:05 Backup Solutions and Challenges 12:59 Community and Collaboration 18:05 Vendor Landscape and Tools 25:48 Community Contributions and Generosity 26:23 Challenges of Sharing Tools and Resources 28:16 Economic Impact and Business Models 30:19 Masterclass and Training Ideas 35:00 Collective Bargaining and Vendor Relations 39:56 Music and Nostalgia 47:18 Conclusion and Farewell…
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Command Control Power: Apple Tech Support & Business Talk
1 590: Streamlining Business with Addigy: A Strategic Shift 53:09
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as disk space alerts, and its Zendesk integration, while also acknowledging the development effort required to fully replace Watchman's reporting and alerting capabilities. The conversation includes a brief discussion on alternative tools like Malwarebytes. Additionally, the hosts reflect on client management challenges, specifically in dealing with tech support scams and rogue banking interactions. They close with a note on experimenting with social media marketing for new client acquisition. 00:00 Introduction and Episode Overview 00:05 Exploring Addigy and Watchman Monitoring 00:59 Jerry's Experience with Watchman Monitoring 02:15 Support Menu and Deployment 04:01 Evaluating Watchman Monitoring Features 04:29 Transitioning from Watchman to Addigy 04:50 Addigy Integration and Alternatives 11:59 PC Management Solutions 17:43 Reporting and Visualization Tools 30:31 Virtual Happy Hour Begins 30:42 Client's Printer Troubles 32:04 Remote Access Issues 32:56 Bank Troubles and Security Concerns 41:34 Keyboard and Mouse Mysteries 45:05 Marketing Experiment Results 49:28 Concluding Thoughts and Patreon Plug…
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Command Control Power: Apple Tech Support & Business Talk
1 589: Navigating Business Management with Benjamin Morales of Cirrus Partners 53:39
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Play Later Play Later Lists Like LikedIn this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his journey from being an educator in the Pacific Northwest to owning a small MSP company in Madison, Wisconsin. He elaborates on the challenges of managing a team, hiring and firing employees, and transitioning from Linux to macOS. The conversation covers the importance of company culture, and the balance between individual technical skills and management responsibilities. Additionally, Benjamin shares the lessons learned from losing a significant client due to a mismatch between an employee's personality and client expectations. Rounding out the discussion, Benjamin provides insights into his reading influences and the support mechanisms he relies on to lead effectively. Ben's Career Journey Transition to Ownership Challenges of Leadership Managing Employees and Client Relations Documenting and Delegating Employee Issues and Client Impact Transitioning Business and Client Relations Handling Employee Performance and Reputation Debating Hiring and Firing Strategies Navigating Pandemic Challenges Workplace Dynamics Effective Hiring Practices Managing Employee Relations and Termination Leveraging Professional Employer Organizations (PEOs) Hiring Challenges and Solutions Balancing Internal Transitions and Client Support Reflecting on Leadership and Team Dynamics Concluding Thoughts and Book Recommendations…
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 587: Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure 54:37
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Play Later Play Later Lists Like LikedThanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure In this episode, the hosts discuss a series of challenging client issues, including how to recover a deleted Google Calendar, the complexities of managing network loops with Sonos devices, and the frustrations of dealing with unreliable electricians. They also explore advertising on Facebook and Instagram for tech support services, share the latest updates from Apple, and review the impact of recent podcasting trends. Tune in for insights on troubleshooting, client management, and the ever-evolving tech landscape. -One of Jerry’s clients finds out the hard way that you cannot restore a deleted Google calendar. -Joe has some follow up about his client with two UniFi mission critical switches. -He also mentions a helpful UniFi article about preventing network loops. -After many years and work with Sonos, Joe has some updated guidance on network recommendations. -Jerry has seen an uptick in business lately. He is also engaging in Facebook and Instagram advertising. -Joe is a fan of a podcast on NPR called The Brian Lehrer Show -And now for Jerry’s favorite part - Joe’s product announcements. -He does have some interesting thoughts on AirPods Pro hearing tests. THANK YOU TO OUR PATREON SPONSORS!…
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Command Control Power: Apple Tech Support & Business Talk
1 586: A Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS Updates 55:13
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Play Later Play Later Lists Like LikedIn this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later in iOS messages, and the game-changing iPhone mirroring feature. Additionally, the episode features insights on managing client expectations with updates, blocking the latest OS to ensure stability, and a personal account of a sudden client shutdown. The show wraps up with tips on data recovery using Backblaze and a super-fast external drive. 00:00 Introduction and Recent Trip to the Netherlands and Belgium 00:28 Exploring Trappist Monasteries and Belgian Beers 01:57 Travel Experiences in Bruges, Belgium 03:09 Challenges of Bringing Beer Back Home 05:32 In-Flight Entertainment and Raw Dogging 07:53 Sequoia Release and Technical Discussions 13:17 Managing Software Updates and Client Experiences 26:38 Daily Driver Adventures 27:06 Apple's Seamless Integration 28:01 Send Later Feature in iOS 28:26 iPhone Mirroring and Instagram 29:30 Supporting Clients Efficiently 30:02 SMS Messages on Mac 31:31 New Passwords App 33:38 Screen Capture Limitations 36:06 Hiking Directions in Maps 39:07 Client Stories and Business Practices 42:35 Data Recovery and Backblaze https://www.amazon.com/gp/product/B09ZRWT134/ 50:15 Wrapping Up and Teasers…
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Command Control Power: Apple Tech Support & Business Talk
1 585: Interview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at Addigy 56:47
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Play Later Play Later Lists Like LikedJoin us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy . In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larger Windows-managed environments, the importance of compliance, and how Apple's advanced tools are setting new standards in the industry. This episode is filled with invaluable tips for MSPs looking to expand their Apple service offerings and successfully navigate the merger and acquisition landscape. The hosts reflect on the 10 years in between Ben’s appearances. Ross Matsuda, another CCP guest, also worked for Forget Computers. Early on, Ben created Robot Cloud. This has since morphed into Vision Bot at Ntiva. Ben talks about adapting to client needs. Ben advises to look at the management tools that only focus on Apple products like Jamf, Kandji, and Addigy. We get into how Ben switched from Jamf to Addigy. Switching MDMs was harder than switching communication tools. Most small MSPs are under one million in revenue a year. Ben talks about how the 10,000 Small Business program by Goldman Sachs helped his business grow. Forget Computers was acquired by Ntiva. Ben takes us down that road. Apple vs Windows Support - it is difficult for Windows MSPs to make the shift to support the Apple platform. Standardizing Apple Device Management Proactive vs Reactive Device Enrollment Ben works with existing customers to help them grow with Addigy. Ben brings up the shift to Declarative Device Management Compliance Standards and Challenges - is Windows really better built for business than Apple? Or has that paradigm shifted? Jerry wants to know more about the 1Password acquisition on Kolide. What is the future of Device Management and Security? You can find Ben Greiner on LinkedIn .…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 325: Interview With John Moder of Crisp Solutions, LLC 52:10
52:10 Play Later Play Later Lists Like Liked52:10
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 583: Apple's Privacy Paradox & iPhone Lost At Sea 54:36
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Play Later Play Later Lists Like LikedThis podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provide tips for finding a lost device and discuss alternative password managers.…
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Command Control Power: Apple Tech Support & Business Talk
1 582: Mercury Retrograde and Tech Troubles: Is There a Connection? 59:10
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Play Later Play Later Lists Like LikedJerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. Apple Intelligence may help manage notifications upon returning from being off the grid. The hosts discuss the need for digital detox and features in Apple’s notification system. They also share their experiences with managing notifications and the potential benefits of AI-driven prioritization. Sam has had an initially successful rollout of pricing emails to clients and he talks about the positive response he has received. Jerry shares frustration with clients ignoring service recommendations despite positive feedback. After some input from Joe and Sam, he considers personalizing emails and including recommendations in newsletters to improve response rates. Joe also mentions the importance of using a personal email address instead of a bulk email service to avoid being filtered out as spam. A customer’s easy acceptance of a significant rate increase led to a discussion about the importance of maintaining a consistent network stack. Despite the challenges, we discuss the value of following established procedures to ensure successful outcomes. Joe wonders if Mercury being in retrograde has had any affect on clients being able to follow simple instructions. Joe brings up the dangers of deep fake audio and how to protect against it. He even brings up a story of how Ferrari thwarted a deepfake attempt. They suggest using context knowledge or a safe word to identify potential scammers. Join us on YouTube to listen to us live or catch up on past episodes! Thank you to our Patreon sponsors!…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 221: DMARC, Eero's & Toupee's 34:25
34:25 Play Later Play Later Lists Like Liked34:25
Play Later Play Later Lists Like LikedJoe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC policy - Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc. - But the emails are NOT coming from the mailservers of those senders (e.g. mail.facebook.com, mail.paypal.com – fake examples), they are actually coming from the Kerio mail server (mail.itekmail.com) - This triggers a failure of compliance with DMARC, since the sending mail server doesn't match the sending address. - Unfortunately there isn't much we can do about this, other than use the main account (name@clientname.com), setting it up on a mail client of your choice, to avoid this problem. - Joe and Jerry discuss Eero, and Joe explains the challenge of configuring an alternate subnet: - Eero ad automatically assigned 192.168.7.1 subnet - AV guy had static IPs manually assigned to two IR controllers - had to use Advanced settings to hangs subnet to 10.0.0.0 (10.0.1.0 not an option; annoying because that's a common Apple one so this must be a common issue) - tried to adjust starting IP to 10.0.0.1, subnet to 255.255.0.0, and ending IP to 10.0.1.254; didn't work - after updating, allowed me to select 10.0.0.0 range and change it to 10.0.1.0 range, which worked…
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Command Control Power: Apple Tech Support & Business Talk
In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sam, while addressing client concerns and experiences with improving power protection and network reliability. They delve into various power backup solutions and the frustrations of managing sophisticated networking equipment under unpredictable conditions. -Joe has an update to his elevator client story. -Sam and Jerry both have generators now but of course, have not lost power since the installation. -To have true uninterruptible power using a UPS, there are specific models and settings needed. -Joe recommends the Ecoflow River 2 for a portable power station: https://us.ecoflow.com/products/river-2-portable-power-station -We want to know what Joe has to do when troubleshooting requires an onsite visit. -On top of all of this, Joe’s client has 2 UniFi mission critical switches: https://store.ui.com/us/en/pro/category/all-power-tech/products/usw-mission-critical -The “Joe” recipe for recycling power on UniFi devices is to unplug for 2 minutes. -For warranty, always buy direct from UniFi. -Sam really wants to know the client mood after everything that has happened. -Jerry is sporting a CCP shirt from friend and Patron, Richard Wingfield. Thanks Richard!…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network 51:45
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Play Later Play Later Lists Like LikedThis week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read.…
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Command Control Power: Apple Tech Support & Business Talk
1 578: Tech Upgrades, MFA Madness and More! 1:00:49
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Play Later Play Later Lists Like LikedTopics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe bet for stability. -The same people that don’t like security rules are the very people that are more likely to fall for things like phishing emails. -Pulling that same thread, Microsoft is moving to conditional access for MFA and sunsetting per-user MFA. -Joe talks about Apple disabling support for Post Script files. Sam does a like test. -Jerry turned to Archive.org for an older version of the Drobo Dashboard app and he finds a live link to what he needed. -He also suggests NextDNS for additional protection from harmful sites.…
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Command Control Power: Apple Tech Support & Business Talk
1 577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights 55:08
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Play Later Play Later Lists Like LikedIn this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's new support AI. The team finishes by sharing practical and actionable tips, such as enabling advanced data protection in iCloud and dealing with HFS-formatted CDs on modern Macs. Along the way, they share personal anecdotes and experiences, making the technical discussion both informative and entertaining.…
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Command Control Power: Apple Tech Support & Business Talk
1 576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else 41:52
41:52 Play Later Play Later Lists Like Liked41:52
Play Later Play Later Lists Like LikedIn this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the tone remains heavily focused on the annoyances and challenges of navigating modern technology and customer service bureaucracy. The hosts conclude by inviting listeners to share their own stories and frustrations.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group 1:03:45
1:03:45 Play Later Play Later Lists Like Liked1:03:45
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 574: Backblaze to the Future & Proofpoint Pandemonium 56:18
56:18 Play Later Play Later Lists Like Liked56:18
Play Later Play Later Lists Like LikedTopics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when “defederating” Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active months after we attempted to disconnect. -Go Daddy support seems to not have any understanding of the services that they are selling. -Quick Tip regarding Apple Mail and Exchange when it stops responding: Quit Mail/Calendar/Contacts, go to Activity Monitor and force quit the exchangesyncd process. Restart the apps. -Jerry shares an update about AppleCare+ and unlimited incidents. -With changes to the Print Center and the removal of individual printer apps, Joe wonders why Apple can’t account for this and replace Dock items instead of leaving question marks.…
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Command Control Power: Apple Tech Support & Business Talk
1 573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst 1:31:17
1:31:17 Play Later Play Later Lists Like Liked1:31:17
Play Later Play Later Lists Like LikedIn this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network , joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI in content creation, this episode covers a wide array of topics sure to engage tech enthusiasts. Jerry got himself an NFR license of Camo Pro Since he has to take notes, Adam used Audio Hijack to transcribe the WWDC 2024 Keynote We discuss Apple's Marketing and Evolving Tech “Generative AI gives you a statistically probable answer” - Adam Engst Jerry chimes in about his email anxiety and how it has helped him communicate well with clients. Adam generally doesn’t use AI to write, but he does use Grammarly . Joe sees a future where each user’s AI will just talk to each other. At what point will you be able to have AI send something in your name without any adjustments? Will AI steal our jobs? “AI isn’t going to steal any job where you have to interact with people.” Trusting the source of your information… Ethical Considerations and Future Trends of AI Join TidBITS Content Network to receive top notch content tips and articles you can use in your content marketing. THANK YOU TO OUR PATREON SPONSORS!…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 366: Do You Think I'm An Idiot? 36:59
36:59 Play Later Play Later Lists Like Liked36:59
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 571: The ACEs 2024 Debrief We Never Knew We Needed 51:05
51:05 Play Later Play Later Lists Like Liked51:05
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference! Topics: Adam Engst delivered a thought provoking presentation about AI. A great list of patrons, friends, and fellow consultants were at the conference this year. We reflect on the overall conference experience and the parts we loved the most. Smaller conferences offer a more intimate experience. Sam had the opportunity to present at ACES this year and he discusses how we are always learning. He opened the kimono so to speak to get into his billing practices over the years. “Don’t negotiate against yourself” - Joe Saponare Brian Lattanzio and Omar Elshamy came to represent Apple, as well as offer a custom training. Jerry will be at the next one, as long as it’s “east of the Mississippi”.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLC 1:02:37
1:02:37 Play Later Play Later Lists Like Liked1:02:37
Play Later Play Later Lists Like LikedThe CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.…
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Command Control Power: Apple Tech Support & Business Talk
1 569: Tech Fails and Tail Wags: Command Control Power Gets Personal 52:03
52:03 Play Later Play Later Lists Like Liked52:03
Play Later Play Later Lists Like LikedThanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adventures and the power of naps. One of Joe’s client has an issue with the mail preview pane. Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange. The ongoing debate (or is it?): PCs are for Business, Mac computers for home? Navigating Calendly's features and scheduling challenges. Vendor Venting: A deep dive into Adobe's licensing woes. 27:39 A Personal Touch: From Breakfast in Queens to Veterinary Ventures Working with both Google and Microsoft. A Shoutout to our newest VIP Supporters - Cirrus Partners! Check out the merch shop ! Evaluating the Key Smart Card . Jerry recommends an Amazon Prime show called Clarkson’s Farm . THANK YOU TO OUR PATREON SPONSORS!…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork 1:29:17
1:29:17 Play Later Play Later Lists Like Liked1:29:17
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry Biases 56:24
56:24 Play Later Play Later Lists Like Liked56:24
Play Later Play Later Lists Like LikedIn this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a constructive influence beyond just technical assistance and the importance of diversity and amplification in the workplace. The conversation is peppered with personal anecdotes, professional advice, and Shelley’s outlook on the future of her career. We talk a bit about Shelley's journey and her training days. There is an art in being an extrovert and engaging with audiences Shelley talks about transitioning from Wheelwrights to DBQ Technology Navigating the Pandemic: Adapting to remote work and training She discusses the challenges and strategies of closing a business Vendor relationships and the intricacies of business closure can be a tough road We discuss building trust and demonstrating motives in business Jerry has questions about navigating age and experience in the consulting world This leads us down a path to gender bias in our field Shelley talks about the power of amplification People say things that are indicators as to who they are. Pay attention to those queues t may be uncomfortable to do so, but it is key to find ways to make someone aware of something they said You may not feel like your comment will matter, but you could be one of many that triggers change Progress, improvement, relief is important for people The Role of Technology Professionals in Social Change Concluding Thoughts on Ageism and Future Conversations Shelley was hoping to get into her favorite conversation like the Hold Harmless clause, which means we will have to have her back on again! Check out http://commandcontrolpower.com/dbqtech for Command Control Power merchandise…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedic 53:21
53:21 Play Later Play Later Lists Like Liked53:21
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-Pandemic 1:10:58
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Play Later Play Later Lists Like LikedMichael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Staircase in Utah. We talk about how Origin 84 is reassessing and potentially adjusting client relationships to optimize efficiency and alignment with their post-pandemic vision. Initial focus was to identify clients who: -No longer align with our current business goals (products, services, target market). -Have outdated contracts that lack clarity on terms, expectations, and fees. Creating timelines is important to establish a completion date. Client contracts shows the full value of the business. Use the media narrative to create opportunities for your business. Conduct client reviews (surveys, one-on-one meetings, etc.) to assess alignment and contract status. Develop and implement clear communication protocols (preferred channels, response times, etc.). Establish healthy boundaries with clients (e.g., scope of work limitations, after-hours communication expectations). Improve client relationships and manage expectations through clear communication. Origin 84 sat down as a team to re-evaluate client relationships and used a multitude of factors to decide to continue to work with them. We discuss the difficulty to assess profitability per client with unlimited monthly models. Time tracking is still critical to understand if your company is profitable. “Track the time, sell the value.” Jason Harrison Jerry talks about how he manages his business as an army of one. Be careful proposing to all your clients. What happens if they all say yes? Michael gives us some great insight into his business acumen. It all flows back to Burning Man for Joe. Command Control Power has some new merch !…
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Command Control Power: Apple Tech Support & Business Talk
1 564: Interview with Jason Dettbarn, Founder & CEO at Addigy 50:49
50:49 Play Later Play Later Lists Like Liked50:49
Play Later Play Later Lists Like LikedAnyone going to ACES Conference in Salt Lake City? I decided I couldn't miss it, so now I'm going! And had this idea... 👕 Get a free Cmd Ctrl Pwr sticker with this one weird trick! 👉 Come to ACEs Conference wearing your CCP t-shirt, and look for Sam or Joe, and we’ll give you a free sticker! 🛒 Need a new CCP shirt? Order now for delivery in time for ACEs! ----------------------------------------------------------------------------------------- Jason Dettbarn joins us on the show once again! Jason is the founder and CEO at Addigy. Jason has been on our show many times over the years. Jason talks about how he didn’t pay himself for two years as he built up Addigy’s business. MDM (Mobile Device Management) has been around for 14 years and is a traditional method for managing mobile devices. DDM (Declarative Device Management) is a newer approach by Apple that takes more initiative in managing devices. MDM tells devices what to do, while DDM provides a recipe for the devices to follow and manage their own state. Advantages of DDM: Less burden on MDM servers Devices are more proactive in managing their state Requires less communication between servers and devices Challenges of DDM: MDM tools are still needed for some tasks (e.g., software deployment, agent-based features) Requires trust in Apple to manage devices effectively Key takeaways: DDM is a significant shift in Apple's device management philosophy. MDM and DDM will likely coexist for several years. Agents will still play an important role in device management alongside DDM. There's a need to balance user experience with enforcing compliance policies. Ideally, compliance checks should happen seamlessly without interrupting the user workflow. Conditional Access features in Microsoft Endpoint Manager allow enforcing compliance rules and remediating issues automatically. Managed Apple IDs with built-in compliance features can improve data compartmentalization on Apple devices. Users should be able to see their compliance status and take corrective actions if needed. AI-powered smart filters can help identify devices with potential issues based on user-defined criteria. Addigy is developing a new solution to simplify and automate updates for public software and third-party applications. Jason talks about how collaboration between vendors is crucial for creating a more secure and efficient mobile device management ecosystem.…
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Command Control Power: Apple Tech Support & Business Talk
1 In Memory of Charles Edge: A Conversation Revisited 48:59
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Play Later Play Later Lists Like LikedBeloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guidance on managing their server environments. He was also known for his ongoing work on a historical chronicle of computing, showcasing his passion for technology's evolution. Beyond his publications, Charles was admired for his genuine kindness and willingness to share his expertise. He leaves behind a legacy of not only valuable resources, but also a spirit of helpfulness that enriched the Apple community. Command Control Power remembers Charles Edge, a friend and expert we had the pleasure of speaking with. This conversation from 2014 is a testament to his knowledge and enduring legacy. We miss him dearly. Sincerely, Joe, Sam, and Jerry…
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Command Control Power: Apple Tech Support & Business Talk
1 563: The Cloud is Cloudy: Why On-Premise Backup Might Be Your Sunshine 53:39
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Play Later Play Later Lists Like LikedCommand Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains without email addresses: * DMARC record: This tells email servers what to do with emails that claim to be from the domain but don't come from an authorized source. * DKIM record: This helps to verify the sender's identity for emails. * SPF record: This specifies which email servers are authorized to send email for the domain. Jerry recommends looking into Cloudflare. * Whois privacy: This service hides the contact information for the domain owner. It can prevent ethical hackers from reaching out to report vulnerabilities, but it doesn't prevent spoofing. Joe talks about creating a separate global admin account that is not used for regular email and has a strong password. MFA (multi-factor authentication) should also be enabled for this account. Phishing campaigns and training is a great add on to protect clients from the weakest link…the user. -Some users won’t see the value of services until something goes wrong. -Sam is concerned about being locked into a cloud backup service once enrolled. * Challenges of selling security services: Some clients may be resistant to paying for security recommendations, especially if they don't see the immediate benefit. We need to explain the risks and the potential consequences of not taking action. Let clients say no to additional services, especially with relation to security. * Synology vs Backup Service: There's a good discussion in the chat between on-premise backup using Synology and cloud-based backup services like Datto or Barracuda. Synology requires an upfront cost but offers more control and potentially lower cost in the long run, while cloud backups are easier to manage but can be more expensive. Backup Considerations: * Legal holds: Legal requirements to retain data for a certain period (e.g., 7 years) need to be considered when choosing a backup solution. * Migration:** Moving between backup solutions can be difficult and expensive. Synology Management: * Active Backup can be used for backups. * Active Insight can be used for monitoring backups and servers. * Email notifications can be configured for Synology alerts. Ultimately, choosing a Backup Solution depends on factors like the number of users, the amount of data, budget, technical expertise, and desired level of control. Joe brings up Genie by Norton as a free scam detector.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your Business 1:07:20
1:07:20 Play Later Play Later Lists Like Liked1:07:20
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 561: UniFi-ed by Chaos: Adventures in Ubiquiti Network Warfare 53:42
53:42 Play Later Play Later Lists Like Liked53:42
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024 56:53
56:53 Play Later Play Later Lists Like Liked56:53
Play Later Play Later Lists Like LikedThank you to our VIP sponsors! ▶️ New: watch on YouTube! Topics: -Today we welcome Justin Esgar of Virtual Computers and The ACES Conference . -Justin gives us his full review of Vision Pro. -Joe gets practical about flying with a Vision Pro. -Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well). -He does not recommend crying while wearing a Vision Pro. -Our show now uses Streamyard, which Justin highly recommends. -ACES Conference is back live! -This is not a technical conference. Rather, it’s more about improving the ways we run and profit from our MSP practices. -Justin tells us about many of the great names that will be in attendance, as well as Apple and other sponsors. -Super Ops is giving away an Apple Vision Pro at ACES Conference! -There will be great swag given away and, as Joe mentions, the hallway sessions. -This is the 10th ACES Conference! -Justin tells us why he started, and continues to run this conference. -All sponsors have some requirements from Justin - no roadmaps. -Make yourself accountable when you are there. Make the best use of your time. -We talk about the ACES Mastermind Program . They group meets regularly to help each other accelerate growth of their businesses. -Use the code commandcontrolpower for 10% off the ACES Conference! -They are also offering a travel stipend . If your cost of travel is $650 or more ACES will help make it more accessible to be there. -If the content doesn’t draw you in, come for the skiing! -Both Joe and Adam Rice have their anniversaries during ACES. THANK YOU TO OUR PATREON SPONSORS!…
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Command Control Power: Apple Tech Support & Business Talk
1 559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting 55:43
55:43 Play Later Play Later Lists Like Liked55:43
Play Later Play Later Lists Like Liked▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting . -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well. -Jason says this is also where the NSITSP comes in. -The idea of NSITSP is that our industry wasn’t represented well. It is a completely member driven organization that aims to establish high standards and ethics and improve the credibility of IT providers. -The other aspect of the organization is that legislation is inevitable, and it would serve all of our best interests to be a part of crafting that legislation. -Sam curiously asks about their code of ethics. -Compare our industry and ethics to that of a locksmith who may have privileged access and has to have their own code of ethics. -Want to get involved? Visit NSITSP and look at the membership and volunteering options. -Switching gears, we get into a conversation about cloud vs private data storage. -Understand the lack of regulation around cloud data storage. -Jason uses Kerio Connect and Kerio Control for private cloud setups. -Just call Jason “Mr. On Premises.” -Some of the questions to ask a client are their tolerance for risk, exposure, and speed needs.…
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 401: Interview With Ryan Grimes Of My IT Indy 54:42
54:42 Play Later Play Later Lists Like Liked54:42
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Topics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affiliate options can be beneficial financially. -We are constantly fighting the good fight about keeping macOS and hardware up to date. -Joe charges a fee for working with unsupported Mac computers. -There is a difference of what we will support, depending on residential vs business clients. -How reliable is Time Machine? -We share some details from our rates and plans survey. Join us on Patreon to hear more.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020 1:01:18
1:01:18 Play Later Play Later Lists Like Liked1:01:18
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 553: The Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve Sorbo 57:11
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Play Later Play Later Lists Like LikedCelebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.…
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Command Control Power: Apple Tech Support & Business Talk
1 552: Exploring Installomator with Isaac Ordonez of Mann Consulting 38:16
38:16 Play Later Play Later Lists Like Liked38:16
Play Later Play Later Lists Like LikedTopics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting . -Isaac handles a number of different instances and has a lot of experience in Installomator. -He gives us the breakdown of how Installomator can benefit your fleet. Namely by helping to manage updates. -Starting out in high school, Isaac has been managing Mac computers for a number of years. -The days of imaging long behind him, he knew he needed an updated approach to package management and updating applications. -Isaac talks about “recipes” and how Installomator finds application versions and can help deliver using an MDM. -The benefit of running from something like Jamf is that the script doesn’t have to be at rest on the client workstation. -The Installomator channel in the MacAdmins Slack is an incredible resource for support that Isaac contributes to. -Big shout out to Adam Codega and Sóren Theilgaard! -Installomator has a print log function. Isaac takes advantage of that by writing all of his instances to a central log. -They write their logs to Data Dog . -Sam talks about how he leaned on Sóren to assist with his first Installomator deployment. -Jerry wants to know more about Swift Dialog . -Forcing updates for App Store apps is unmanageable. When there are packaged versions, it helps to go that route with something like Installomator. -If you need assistance getting Installomator off the ground and/or managing, reach out to Isaac’s team at Mann Consulting .…
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Command Control Power: Apple Tech Support & Business Talk
Topics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a for sale channel. -Jerry also uses the new Mac mini for home automation. -Joe & Sam discuss their automations as well. -For 2024, Sam has been leaning into automation (no reference to the above). Using tools like Setup Your Mac , coupled with a setup guide, has made new user setup virtually hands off for IT. -Another great open source tool called SYM Helper has made the script configuration much, much easier. -Joe has some excellent points about certain features that would be great to be a function of MDM and not things we have to find open source solutions for. -Because of confusion of updates vs full version upgrades, Joe & Sam had to disable their Nudge update prompts. -Sam had a real problem with AWS VPN on Sonoma that he could not sort out. Once he did, he packaged up the solution and placed it in Self Service for users to correct themselves. -Joe mentions how he permanently closed his office. -Joe uses a recovery company called Data Savers, which Jerry has never heard of. -Both Jerry & Joe have affiliate sites for some of their partner programs. Sam needs to purchase some domains……
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service" 56:37
56:37 Play Later Play Later Lists Like Liked56:37
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Topics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity . -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud. -An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1 -Joe is very happy with the new iPhone and the Max size. -He talks about the new Action button. His three favorite actions are easier ways to activate the flashlight. the camera, or begin a voice recording. -Jerry goes for the larger screen just to avoid enlarging the default font size. -Do you use the Always-On display? -As people “surrender to the cloud”, there is less of a need for local storage solutions. -Promise and OWC are two common options that we see out in the field. -A new topic arises - how much do we want to rely on cloud storage? -A marketer leaves Joe a poem after multiple attempts to reach him. -Jerry & Chat GPT create a reply. -After the closing bell, Joe gives us the results of the YouTube advice he followed from Jerry. Alternative solutions for fixing Handoff: Disable Handoff in System Preferences Open Terminal and run: rm ~/Library/Preferences/com.apple.coreservices.useractivityd.plist Keychain Access → delete "handoff-own-encryption-key" Restart in Safe Mode (hold Cmd+R to do that) System Prefs → Enable Handoff Reboot…
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Command Control Power: Apple Tech Support & Business Talk
1 548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management 57:58
57:58 Play Later Play Later Lists Like Liked57:58
Play Later Play Later Lists Like LikedThank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close his office prior to the pandemic of 2020. -A majority of their clients have offsite employees as well. -All of the clients Alectrona has taken on since the pandemic have been all over the country. -Jerry wants to know more about how they acquire clients outside of their local area. -They tend to try and meet with customers on a regular basis to keep in contact and be aware of what needs changes. -Chad talks about how they found a need for patch management in many of their Jamf engagements. -From there, Alectrona Patch was born -Ryan gets into the details of how Alectrona Patch works, mainly by the use of a configuration profile. -Multiple times a day, they system polls for product updates to have them ready for update deployment. -They account for a variety of installer formats like DMGs, PKGs, and zip files. -Alectrona Patch is meant to by deployed via MDM. -Learn more at https:// www.alectrona.com /patch -Alectrona Patch is on a monthly consumption model. $2.50/Mac per month up to 199 Mac computers. For larger needs, reach out to their team for pricing. -Monthly pricing is based on how many unique devices are reaching out to their content server. -Ryan & Chad talks about the back end details of how the tool works. -Joe wants to know if Dolly Drive is supported. -Another tool that Alectrona offers is called Migrator -Migration Assistant has caused issues in business environments so the Alectrona team wanted to create a replacement for offsite users to seamlessly migrate to a new computer. -This also sped up the return rate for previous computers. -Jerry wants to know about white labeling, which the Alectrona products can support. -You can reach out to the team about Alectrona Patch by visiting their MacAdmins Slack channel . THANK YOU TO OUR PATRON SPONSORS!…
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Command Control Power: Apple Tech Support & Business Talk
1 BEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules! 1:00:05
1:00:05 Play Later Play Later Lists Like Liked1:00:05
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
-Command Control Power has created an anonymous rates and plans survey . You can also learn more at our MacAdmins Slack channel . This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provide a contact email to receive results as well. We look forward to hearing from you! Topics: -Sam received an unprompted positive email from a customer. -Jerry talks about a recent client loss. -Joe is growing tired of clients that don’t engage on a regular basis and then need immediate help. -Legacy clients that have personal contact information is still a danger zone. We need to learn to set boundaries. -AirTags are on sale for the holidays. -Joe recommends the KeySmart Smart Card as an AirTag alternative. -He has also been dealing with bad or faulty ThunderBolt cables. -We talk Instagram hacks and security processes of Meta -Jerry has a client with an internal IT department that was a little too eager about Apple security updates that were not relevant to them. -Dealing with the latest model specific macOS updates is a challenge with tools like Nudge.…
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Command Control Power: Apple Tech Support & Business Talk
1 BEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision Design 51:35
51:35 Play Later Play Later Lists Like Liked51:35
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 544: Interview With Adam Burg - Owner Of CALSO Technologies LLC 46:50
46:50 Play Later Play Later Lists Like Liked46:50
Play Later Play Later Lists Like LikedTopics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor . -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email backup & archiving are key components to his MSP stack. -The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin. -Adam hosts the Los Angeles Mac Admins Meetup . -Adam’s kids love the Command Control Power theme songs. -“There’s no substitute for being there”. -Joe Saponare -Adam talks about his team, including his wife, who is a co-owner, and a contractor/employee that he relies on heavily. -Taking a job can sometimes mean you need to rely on others that have the expertise to get the job done. -Adam talks about traveling with the family on work trips, and finding time to get away on hikes.…
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Command Control Power: Apple Tech Support & Business Talk
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving Experience 45:29
45:29 Play Later Play Later Lists Like Liked45:29
Play Later Play Later Lists Like LikedTopics: -Jerry has a client with an Acrobat Pro issue that he’s seen before. -Clients that Google answers try to offer their own advice. -Some people expect things for free. -Even with car features, some tracking features bother users. -Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates. -Jerry sees an odd message that says “Failed to personalize the software update”. -In general, software updates still seems to require third party options to work smoothly. -The difficulty when clients misconstrue something you told them… -Joe shares some thoughts on the latest Apple hardware and his client needs. -Both Jerry & Joe have the new iPhone 15 and they provide their feedback. -If you are selling your old iPhone, The Scripting OS X newsletter references some good advice from Apple about purchasing a used iPhone .…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 210: Managed Services - "A Look To The Future" withJason Harrison of Harrison Technology Consulting 1:09:24
1:09:24 Play Later Play Later Lists Like Liked1:09:24
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner 57:22
57:22 Play Later Play Later Lists Like Liked57:22
Play Later Play Later Lists Like LikedTopics: -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine’s reliability and alternatives to built in solutions. -Mike is not a fan of backing up to disk images. -Jerry talks about the new Quick Updates feature of CCC. -Mike talks about his feelings on cloud storage. -Migration Assistant is another hot topic and we get into methods of restoration. -Mike has always had a concern about releasing software that can delete data. -We love the fish (it’s a tuna!) that guides us to privacy settings. -He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura. -Carbon Cooy Cloner’s update will not be subscription based. -Check out the latest release of Carbon Cooy Cloner and the list of new features.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - Interview with Justin Maxwell of Smith.ai & Keypad 43:06
43:06 Play Later Play Later Lists Like Liked43:06
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
Topics: -The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving. -Jerry gives a shout out to our friends at TidBITS Content Network. -Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon . -Joe has some personal experience with Nudge and AppleScript automation from macsudo.com . -Joe wants to do some follow up on all the automations within Addigy…when he has time. -Sam made a mistake deploying Nudge and found out the result the hard way. -The power of beta testers is crucial. A small group of tech savvy employees that can vet your deployments. -Sam has some experience with UniFi’s Cloud Controller and shares some of what he has learned. -Ryan Grimes gave Joe some tips on keeping tabs on UniFi alerts using Uptime Robot . -LTE backup ISP options are critical when another ISP isn’t available for a business.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home 55:34
55:34 Play Later Play Later Lists Like Liked55:34
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare
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Command Control Power: Apple Tech Support & Business Talk
Topics: -Jerry is back from Europe and shares some of technology encounters. -Manual DNS records bit him when trying to connect to a public network. -Sam shares a tip to use captive.apple.com on a network where the captive portal won’t launch. -Jerry found a good charger for his iPhone 13 Pro. -Apple Maps for walking is fantastic according to Jerry. -The haptic notifications on Apple Watch frightens and confuses Sam. -Finally, Sam gets to talk about his new Apple Watch Ultra 2. -Not to be outdone, Jerry also picked up a new Apple Watch series 9. -Joe talks about his methods for purchasing new Apple hardware locally. -The iPhone Pro Max is a two handed device according to Joe. -Sam was incensed about a $55 activation charge for his new Apple Watch.…
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Command Control Power: Apple Tech Support & Business Talk
1 535: Part 2 - Interview With Lucas Acosta Founder & CEO of Foojee 54:52
54:52 Play Later Play Later Lists Like Liked54:52
Play Later Play Later Lists Like LikedTopics: -This week we continue our conversation with Lucas Acosta of Foojee. -Sam asks Lucas about keeping that drive going. -Interesting thought - the CEO is not allowed any quarterly goals… -Identifying roles & responsibilities are crucial for Entrepreneurial Operating System (EOS) to work, keeping the visionary in check. -Lucas takes us through the level of importance of the integrator. -Burn out is a real thing. And sometimes we deserve a break after all that we put in. -Client referrals are incredibly important and sometimes we have to flat out ask for them. -Apple Store communication is an involved process so we get into how to cultivate that relationship. -A custom landing page for Apple Store employees is a solid idea to run with. -You can interact with Lucas on MacAdmins Slack or by going to lucasacosta.com .…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 196: Phil Schilmer Calls Apple Support 58:41
58:41 Play Later Play Later Lists Like Liked58:41
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 533: Interview With Lucas Acosta Founder & CEO of Foojee 53:24
53:24 Play Later Play Later Lists Like Liked53:24
Play Later Play Later Lists Like LikedTopics: -This week on Command Control Power, we welcome back special guest Lucas Acosta, founder & CEO of Foojee. -We recall the last time we had Lucas on, 5 years ago ! -Lucas’ role has changed significantly over the years and he has moved away from the engineering role. -Foojee recently surpassed 1 million dollars in sales and recurring revenue. -The centralize their sales and have engineers in various cities. -Using the Entrepreneurial Operating System (EOS) method, they created an org chart and he discovered he was in too many roles. -We discuss the book Rocket Fuel , which describes how to implement EOS in your organization. -The founder, likely with the most experience, is naturally the best person for sales. -Jerry talks about being an army of one and asks Lucas about advice in growing a business. -Lucas talks about things he would have done differently, including going multi-city. -Jerry’s words of wisdom: “Tread Lightly” -Lean on your strengths that make you unique as a founder and hire out positions that you can’t do as well. -To be continued……
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 202: Live With Justin Esgar of ACES Conference & KGinger Consulting 41:23
41:23 Play Later Play Later Lists Like Liked41:23
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Command Control Power: Apple Tech Support & Business Talk
1 531: Interview With Mr. Macintosh of MrMacintosh.com 1:05:32
1:05:32 Play Later Play Later Lists Like Liked1:05:32
Play Later Play Later Lists Like LikedTopics: -This week we welcome the one and only Mr. Macintosh (aka Ryan). -Ryan has been around Apple products since 2010 -His first Mac was a blue & white G3 tower. -During a rough hiring time, he found an all Mac based company that hired him. -His company was then taken over by a Fortune 500 company, which provided him with great opportunities. -We talk about finding helpful forums with detailed solutions to a problem you are researching. Krypted - Charles Edge DerFlounder - Rich Trouton -ChatGPT and similar services are still in their infancy and are inaccurate at times. -Mr. Macintosh started his site to try to give back to the community but discusses the challenges of running a blog site. -He talks about a few specific articles that he recalls. -Spelling and grammar has always been a difficulty but he took it as a way to get better. -“When you have a passion, it makes it easier to spend that extra time on it.” -There is a level of responsibility and stress when posting things like commands that can be destructive. -We get into supported operating systems and hardware. -“Right to repair” is a hot topic that Joe has some thoughts on. -You can find Ryan on the MacAdmins Slack and on Twitter (or X) as ClassicII.…
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Command Control Power: Apple Tech Support & Business Talk
1 Best Of CCP - 168: Interview With Guillaume Gète - Consultant & DiskMaker X Developer 1:19:29
1:19:29 Play Later Play Later Lists Like Liked1:19:29
Play Later Play Later Lists Like LikedSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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