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How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde
Manage episode 400948529 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
27 episodes
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Manage episode 400948529 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
27 episodes
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Similar to Connected Knowledge from Upland Software
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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