The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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The Dos and Don'ts of AI Knowledge Assistants
Manage episode 406214695 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
27 episodes
Share
Manage episode 406214695 series 3449109
Content provided by TruStory FM and Upland Software. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TruStory FM and Upland Software or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
27 episodes
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Similar to Connected Knowledge from Upland Software
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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…
continue reading
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A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
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Flash Forward is a show about possible (and not so possible) future scenarios. What would the warranty on a sex robot look like? How would diplomacy work if we couldn’t lie? Could there ever be a fecal transplant black market? (Complicated, it wouldn’t, and yes, respectively, in case you’re curious.) Hosted and produced by award winning science journalist Rose Eveleth, each episode combines audio drama and journalism to go deep on potential tomorrows, and uncovers what those futures might re ...
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continue reading
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continue reading
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