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Becoming a CCO: A Journey Through Leadership and Revenue Ownership
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Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.
Alexandra shares her insights on:
- The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.
- Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.
- Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.
- Shifting from IC to leadership: The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success.
This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach.
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Until next time, keep driving success and speaking the language of revenue!
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