Best Quota For Customer Success Podcasts (2025)

1
How to Coach Your Customer Success Team to Be More Strategic 25:32

6d ago25:32

25:32

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic…

1
Doing More with Less: Leading Customer Success Teams Through Constraints 26:59

20d ago26:59

26:59

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into w…

1
The 3 Shifts Your Customer Success Team Needs to Own Revenue 18:15

1M ago18:15

18:15

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift: From service to growth ✅ A Culture Shift: Fro…

1
Should Customer Success Teams Own Revenue? 21:32

2M ago21:32

21:32

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this ep…

1
Becoming a CCO: A Journey Through Leadership and Revenue Ownership 42:45

2M ago42:45

42:45

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO: What it really takes to lead Customer Success at the executive level. Owning revenue as a CS …

1
Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success 41:50

3M ago41:50

41:50

Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset. Here’s what you’ll learn: The mindset shift for CS teams: From “service-oriented” to “revenue-driven.” Operationalizing…

1
Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS 41:05

3M ago41:05

41:05

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leade…

1
Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth 36:20

3M ago36:20

36:20

Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency. Gina shares her expertise on: Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while …

1
Leading for Revenue Impact: Essential Traits of a CS Leader 39:49

4M ago39:49

39:49

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS l…

1
The Strategic Shift: Preparing CS Teams for Revenue Goals 46:23

4M ago46:23

46:23

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function. In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the …

1
Structuring Compensation for Revenue-Driven CS Teams 41:37

5M ago41:37

41:37

Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key T…

1
Unlocking Revenue Growth with Impact Drivers 36:04

6M ago36:04

36:04

Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are…

1
Digital Customer Success as a Revenue Driver 38:22

6M ago38:22

38:22

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey m…

1
Paul Krauss | Stress Warning Signs 33:30

6M ago33:30

33:30

Jack Cochran is joined by Paul Krauss. We continue our conversation from the last episode. Today we explore how to better identify the things that lead to burnout and how to deal with it when you are experiencing high stress. Book discussed during the interview: Panic Proof: The New Holistic Solution to End Your Anxiety Forever by Dr. Nicole Cain P…

1
Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult 43:21

7M ago43:21

43:21

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develo…

1
Paul Krauss | Emotional Intelligence improves Sales Quota Attainment 34:11

7M ago34:11

34:11

Jack Cochran is joined by Paul Krauss to talk about the actual mental health science around focusing on yourself and the benefits to your job when you do so. Paul Krauss MA LPC is the Clinical Director of Health for Life Counseling Grand Rapids, home of The Trauma-Informed Counseling Center of Grand Rapids. Paul is also a Private Practice Psychothe…

1
Establishing a Strong Foundation for Revenue-Centric Customer Success 35:29

7M ago35:29

35:29

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his …

1
Matthew James | Always have a strategy and a plan 25:38

7M ago25:38

25:38

Jack Cochran is joined by guest Matthew James. The discussion focuses around video games, strategy, and how this can make us better sellers. Matthew Young James is a former banker turned top-performing Solutions Engineer. After starting his career at Goldman Sachs, Matthew saw the opportunity to revolutionize the financial industry through technolo…

1
Driving Revenue Accountability in Cross-Functional Teams 29:34

7M ago29:34

29:34

Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of ret…

1
Matthew James | Never practice in front of your customers 32:40

8M ago32:40

32:40

Jack Cochran is joined by guest Matthew James to talk about music and presales. Matthew Young James is a former banker turned top-performing Solutions Engineer. After starting his career at Goldman Sachs, Matthew saw the opportunity to revolutionize the financial industry through technology. Since then, Matthew has been in client facing roles at le…

1
5-Steps to Transitioning Your CS Team to Drive Revenue 38:59

8M ago38:59

38:59

Episode Guest: Guy Galon, CS Executive Advisor LinkedIn Profile | The CSCycle In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue an…

1
The Significance of a Well-Defined Sales Process with Kaivona Parker 39:37

8M ago39:37

39:37

"Struggling in the beginning can lead to long-term success, while early success followed by struggles can be more challenging."-Kaivona Parker Summary Kaivona Parker shares her journey from wearing a hard hat in the industrial sector to being dubbed as the most un-boring in the tech sales industry. She emphasizes the importance of authenticity and …

1
Ron Whitson | Tennis is good for your brain 31:25

8M ago31:25

31:25

Ron Whitson joins Jack Cochran, continuing their conversation about tennis. In this episode they explore the deeper mental health benefits to tennis and other hobbies. Ron Whitson is an experienced Presales leader with a strong background in sales engineering and solution consulting. With a natural ability to take complex software and present it in…

1
What Can CS Learn from Sales in Order to Drive Revenue Growth? 31:49

8M ago31:49

31:49

Episode Guest: Rav Dhaliwal, Investor & Former CS Exec LinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Customer Success In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generatio…

1
Introducing CS RevSpeak: Empowering CS Leaders to Drive Revenue 4:52

9M ago4:52

4:52

Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe…

1
Ron Whitson | Tennis and Presales 27:08

9M ago27:08

27:08

Ron Whitson joins Jack Cochran this week on Beyond Presales to talk about all things Tennis! Ron Whitson is an experienced Presales leader with a strong background in sales engineering and solution consulting. With a natural ability to take complex software and present it in a simple, straightforward way, Ron excels at connecting with audiences and…

1
Prioritizing Customer Care for Success With Jospeh Michelli 23:47

9M ago23:47

23:47

"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph Michelli Joseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert. He emphasizes the importance of crea…

1
Liz Anderson | Dungeons & Dragons for Storytelling 23:44

9M ago23:44

23:44

Liz Anderson from the PreSales Collective finishes her interview on the show, talking about some of her various hobbies, more Dungeons & Dragons, and how DND has impacted her work. Find the PreSales Collective Pillars courses Want to get started in DND? Here's a newbie-friendly DND Discord community. Liz is the Director of Learning at Presales Coll…

1
Liz Anderson | Dungeons & Dragons to Connect with People 26:44

9M ago26:44

26:44

Liz Anderson from the PreSales Collective joins the show and talks about her hobby: Dungeons & Dragons! It's a great way to connect with people, and can help you going through a RIF or any hard time. Play DND and always have something to look forward to! Find the PreSales Collective Pillars courses Want to get started in DND? Here's a newbie-friend…

1
Pam Dunn | It's Not About You 22:25

9M ago22:25

22:25

Pam Dunn continues our conversation from last week. She talks about even more podcasts she enjoys and about how when connecting we need to think about them, not about ourselves. Connect with Pam on LinkedInBy Jack Cochran

1
Pam Dunn | Connecting with People 31:17

9M ago31:17

31:17

Pam Dunn is guest on the show this week. She explores the importance of connecting with people to not only improve your demo, but improve your mental health, happiness, and improve your brain as you age! Connect with Pam on LinkedInBy Jack Cochran

1
The Power of Referrals in Generating Qualified Leads with Catherine Brown 43:47

9M ago43:47

43:47

"Referrals are a powerful tool because they have already done a lot of the qualifying for you."- Catherine Brown Summary Catherine Brown shares her journey from being a technical recruiter to running a cold calling company and eventually becoming a sales trainer. She emphasizes the importance of referrals and building relationships in sales. Cather…

1
New Presales Podcast NEXT WEEK 1:48

9M ago1:48

1:48

Coming very soon! Our 2 episodes with Pam Dunn drop on August 13th. Be there!By Jack Cochran

1
How Lifelong Learning and Soft Skills Contribute to Sales Success with Kristie Jones 33:27

10M ago33:27

33:27

"Good salespeople can't outsell a bad product or half-baked or non-existent processes."- Kristy Jones (Author- Sell Your Way IN") In this episode, Kristy Jones, author of 'Sell Your Way In', shares her insights and expertise on sales and business. She emphasizes the importance of identifying 'ugly babies' in business and addressing them head-on. Kr…

1
New Presales Podcast Launching August 13 3:13

10M ago3:13

3:13

Stop being so boring! What makes you unique isn't the fact that you "take a consultative approach" or "are a great listener" ... it's the things outside of work, such as that woodworking hobby, or the competitive underwater basket weaving championships that make you interesting. As a solutions consultant you need to embrace the side of you that is …

1
Understanding Customer Needs to Build Lasting Relationships and a Strong Foundation in Sales with Karen Kelly 33:17

10M ago33:17

33:17

"Failure is part of the journey and to have that resiliency and along the way, like the growth and the revenue that I made up has tripled the initial loss."- Karen Kelly Karen Kelly shares her journey from wanting to be a doctor to becoming a successful sales professional. She emphasizes the importance of having a strong foundation, whether it's th…

1
The Power of Storytelling in Sales with Shawn Cook 24:04

11M ago24:04

24:04

"We should be focused on facilitating buying processes rather than trying to sell."- Shawn Cook Summary In this episode of the Transform Sales Podcast, Wesleyne interviews Shawn Matthew Cook, the founder of SMC Sales. They discuss Shawn's journey into sales, the importance of trust in sales, and how to become a trusted advisor to buyers. They also …

1
Investing in Yourself: The Key to Success With Feras Alhlou 36:36

11M ago36:36

36:36

"If you happen to be laid off or you know someone who's laid off, it is hard, acknowledge that, mourn for a couple of days, but then you just gotta get yourself back up and go out and just knock on doors."- Feras Alhlou Summary Feras Alhlou shares his journey from a painful layoff to founding and scaling businesses in Silicon Valley. He emphasizes …

1
Creating a Frictionless Customer Journey with Cinthia Silva 29:43

12M ago29:43

29:43

Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer succe…

1
Striking a Balance in Leadership with Rodrigo Manjarrez 32:50

1y ago32:50

32:50

Summary Rodrigo Manjarrez shares his career journey from wanting to be a firefighter to working in sales and entrepreneurship. He emphasizes the importance of passion and developing employees. Rodrigo discusses the benefits and challenges of working in large corporations and startups. He highlights the need for balance and happiness in one's career…

1
The Importance of Talent in Leadership with Mary Shea 30:08

1y ago30:08

30:08

Summary In this episode, Mary Shea, a sales leader with over 25 years of experience, shares her journey and insights. She discusses the importance of embracing differences and being authentic in sales. Mary also emphasizes the need to invest in oneself and surround oneself with the right people. She highlights the significance of talent in leadersh…

1
Finding Consistency and Healthy Close Rates with Harry Sims 31:18

1y ago31:18

31:18

In this episode, Wesleyne interviews Harry Sims, an experienced account executive and leader in the sales industry. They discuss the importance of networking and building connections, as well as the impact of good leadership. Harry shares his journey and the struggles he faced in career building, emphasizing the need for an experimental mindset. Th…

1
Taking Actions and Learning From Mistakes with Larry Long Jnr 27:31

1y ago27:31

27:31

In this episode, Larry Long Jr. shares his journey from college athlete to sales leader and motivational speaker. He emphasizes the importance of having a clear vision, working hard, and embracing teamwork. Larry also discusses the process of finding your vision and purpose, investing in yourself, and surrounding yourself with the right people. He …

1
Debunking The High Risk, High Reward Myth with Chris Miles 29:45

1y ago29:45

29:45

Chris Miles shares his journey from financial struggles to financial freedom and offers insights on how to take control of your money. He emphasizes the importance of serving others, being vulnerable, and asking for help. Chris also challenges conventional wisdom about money and encourages listeners to take calculated risks and create value for oth…

1
Turning Disadvantages Into Advantages in Your Entrepreneurship Journey with Jonathan Green 24:38

1y ago24:38

24:38

Summary In this episode, Jonathan Green shares his journey from being an employee to becoming a successful entrepreneur. He emphasizes the importance of taking control of your own destiny and the high risk, high reward nature of entrepreneurship. Jonathan provides advice for those considering entrepreneurship and highlights the need to determine if…

1
The Power Of Focusing On Your Customer's Why With Mark Phinick 30:22

1y ago30:22

30:22

In this episode, Mark Phinick, a fractional B2B deal coach, shares his insights and experiences in the sales industry. He discusses the changes he has witnessed over the past four decades, including the shift from initial public offerings to selling organizations to private equity firms. Mark emphasizes the importance of empathy in sales and the ne…

1
The Role of DEI in the Sales Workforce With The Untapped Podcast Hosted By Jeremy L. Neal 51:25

1y ago51:25

51:25

In this episode, Wesleyne got featured in the Untapped where she throws more light into the Diversity and Inclusitivity in the sales workforce. In this conversation, Wesleyne Whitaker discusses various topics related to diversity, equity, and inclusion in the workplace, as well as her experiences as a black woman in sales. She emphasizes the import…

1
Understanding Your Sales Funnel with Liz Heiman 29:47

1y ago29:47

29:47

In this episode, Liz Heiman discusses the importance of having a sales operating system to bring predictability and structure to sales organizations. She emphasizes the need for founders and business owners to understand their sales process and develop a clear vision, positioning, and value proposition. Liz also highlights the role of AI in prospec…

1
Embracing Servant Leadership To Have a Lasting Impact On Your Teams with Luis Baez 41:17

1+ y ago41:17

41:17

In this episode, Luis Baez, a sales enablement strategist and consultant, shares his journey from growing up in poverty in the South Bronx to becoming a successful sales leader and entrepreneur. Luis discusses the role models and books that inspired him, the challenges he faced in pursuing education, and his transition into sales. He emphasizes the…

1
Delivering Value and Satisfaction to The Customer With Cynthia Zenti 33:46

1+ y ago33:46

33:46

In this episode, Cynthia Zenti shares her journey in sales, starting at the age of 13 and selling over $1 billion in cumulative revenue. She emphasizes the importance of understanding the purpose of selling and how it can help people. Cynthia discusses the need for salespeople to step outside of themselves and empathize with their customers, detach…

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Quota For Customer Success Podcasts

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