Best Revenue Driven Cs Podcasts (2025)

1
How to Coach Your Customer Success Team to Be More Strategic 25:32

2d ago25:32

25:32

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic…

1
Improve Your Storytelling Skills by 200% and Land Your Next Upsell 20:49

12h ago20:49

20:49

Send us a text In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantly enhance a CSM's ability to connect with customers, drive revenue, and create compelling narratives that resonate with clients. Anika …

1
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel 1:02:33

8d ago1:02:33

1:02:33

Send us a text In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retention, and upsells. Ashna shares her journey from customer success to marketing, emphasizing the importance of messaging and cross-functiona…

1
Doing More with Less: Leading Customer Success Teams Through Constraints 26:59

16d ago26:59

26:59

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into w…

1
How to Identify At-Risk Customers and Save Them 38:16

29d ago38:16

38:16

Send us a text In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths about churn, emphasizes the importance of proactive engagement, and outlines a five-step framework for recognizing at-risk customers. Th…

1
The 3 Shifts Your Customer Success Team Needs to Own Revenue 18:15

1M ago18:15

18:15

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift: From service to growth ✅ A Culture Shift: Fro…

1
The #1 mistake CSMs make when trying to drive expansion — and how to fix it 23:17

1M ago23:17

23:17

Send us a text In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights that expansion should not be treated as a one-time event but rather as an ongoing process that requires continuous conversations and gui…

1
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye 52:19

1M ago52:19

52:19

Send us a text In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. They discuss Melanie's journey in customer success, her transition between various roles, and her innovative approach to customer engagement known as the 'anti-check-in.' Melanie shares h…

1
Should Customer Success Teams Own Revenue? 21:32

1M ago21:32

21:32

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this ep…

1
The One Thing That Will Make or Break Your Customer Success Career 33:19

2M ago33:19

33:19

Send us a text In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical role of strategic communication in customer success. She debunks common misconceptions about what defines success in the field, emphasizing that it's not just about product knowledge or churn prevention. Instead, she highlights the importance of …

1
Becoming a CCO: A Journey Through Leadership and Revenue Ownership 42:45

2M ago42:45

42:45

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO: What it really takes to lead Customer Success at the executive level. Owning revenue as a CS …

1
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera 49:43

2M ago49:43

49:43

Send us a text In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Karkera. They explore the importance of understanding customer value, the need for continuous engagement with customers, and the significance of personal relationships in customer success. …

1
Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success 41:50

2M ago41:50

41:50

Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset. Here’s what you’ll learn: The mindset shift for CS teams: From “service-oriented” to “revenue-driven.” Operationalizing…

1
Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS 41:05

3M ago41:05

41:05

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leade…

1
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim 48:05

3M ago48:05

48:05

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. Enter the Planhat Giveway to win an all expense trip to Planhat Open: www.planhat.com/giveaway In this episode of the Customer Success Pro Podcast, host…

1
Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth 36:20

3M ago36:20

36:20

Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency. Gina shares her expertise on: Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while …

1
Leading for Revenue Impact: Essential Traits of a CS Leader 39:49

4M ago39:49

39:49

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS l…

1
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele 43:30

4M ago43:30

43:30

Send us a text In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general management. They discuss the importance of customer advocacy in driving new sales, strategies for upselling and expansion, and the evolving r…

1
The Strategic Shift: Preparing CS Teams for Revenue Goals 46:23

4M ago46:23

46:23

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function. In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the …

1
Structuring Compensation for Revenue-Driven CS Teams 41:37

5M ago41:37

41:37

Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key T…

1
First time Customer Success Leader to a Revenue Leader with Stijn Smet 51:57

5M ago51:57

51:57

Send us a text In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Stino, the head of customer success at whale.io. They discuss the evolving role of customer success in the SaaS industry, emphasizing the importance of a revenue-focused mindset. Stino shares his journey from being a tax attorney to a customer success …

1
Unlocking Revenue Growth with Impact Drivers 36:04

5M ago36:04

36:04

Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are…

1
Digital Customer Success as a Revenue Driver 38:22

6M ago38:22

38:22

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey m…

1
Customer Success Metrics That Drive Growth with Jay Nathan 51:04

6M ago51:04

51:04

Send us a text In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in trackin…

1
Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult 43:21

6M ago43:21

43:21

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develo…

1
Establishing a Strong Foundation for Revenue-Centric Customer Success 35:29

7M ago35:29

35:29

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his …

1
Driving Revenue Accountability in Cross-Functional Teams 29:34

7M ago29:34

29:34

Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of ret…

1
How to Get Promoted into an Enterprise CSM with Caly Agar 46:37

7M ago46:37

46:37

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair discusses with Carly Agar, founder and CEO of Carly Agar Training, about effectiv…

1
5-Steps to Transitioning Your CS Team to Drive Revenue 38:59

8M ago38:59

38:59

Episode Guest: Guy Galon, CS Executive Advisor LinkedIn Profile | The CSCycle In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue an…

1
What Can CS Learn from Sales in Order to Drive Revenue Growth? 31:49

8M ago31:49

31:49

Episode Guest: Rav Dhaliwal, Investor & Former CS Exec LinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Customer Success In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generatio…

1
Using AI in Your Daily Customer Success Routine with Alex Turkovic 48:23

8M ago48:23

48:23

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of A…

1
Introducing CS RevSpeak: Empowering CS Leaders to Drive Revenue 4:52

8M ago4:52

4:52

Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe…

1
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey 36:00

9M ago36:00

36:00

Send us a text Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/csm-revup-academy/ Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro Po…

1
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes 51:21

10M ago51:21

51:21

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer …

1
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr 46:02

11M ago46:02

46:02

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares h…

1
How to become a Strategic Customer Success Manager with Erika Villarreal 46:47

1y ago46:47

46:47

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair interviews Erica Villareal, a strategic customer success manager at Eptura and a …

1
Customer Success Career Path to the C-Suite with Kristi Faltorusso 49:55

1y ago49:55

49:55

Send us a text Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading…

1
Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan 43:25

1y ago43:25

43:25

Send us a text Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. Imposter Syndrome, Prioritization, and Mindset Shifts in Customer Success. All topics we covered in Today’s talk with Rachel Provan. Today’s podcast wil…

1
Welcome to The Customer Success Pro Podcast by Anika Zubair 2:04

1y ago2:04

2:04

Send us a text This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to bui…

Podcasts Worth a Listen

Revenue Driven Cs Podcasts

Podcasts Worth a Listen

Quick Reference Guide