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How to Build Customer Success as the First CS Hire in a Startup
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In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.
We’ll walk through:
- What to prioritize in your first 90 days
- The three foundational pillars to focus on when you’re a team of one
- How to avoid burnout and build scrappy systems that actually scale
- How to prove the value of CS internally without fancy tools or dashboards
- When (and how) to make the case for your first hire
This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between.
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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