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Establishing a Strong Foundation for Revenue-Centric Customer Success
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EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention
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In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully transition their teams to hold revenue accountability and the impact this shift has on cross-functional collaboration. He discusses how to maintain customer-centricity while focusing on revenue targets and why it’s essential for CS to align with Sales and Marketing to achieve consistent growth. Ramses also explores the challenges and solutions involved in balancing revenue goals with long-term customer relationships.
Key Topics:
- Transitioning CS teams to own revenue responsibilities
- Balancing customer-centricity with revenue accountability
- Building alignment between CS, Sales, and Marketing for sustained growth
- Adapting CS strategies to meet evolving business expectations
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Until next time, keep driving success and speaking the language of revenue!
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