The Future Of Robotics In Logistics With Andrey Bakholdin At Modex 2024 ECom Logistics podcast

32:35

What You’ll Learn How recent de minimis and tariff changes impact international customer behavior and brand pricing strategy The evolving complexity of cross-border returns and strategic decisions on return policies Carrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impact Why accurate rates and delivery promise engines remain table stakes — and why most still fall short The role of AI in improving warehouse operations, HS code auto-classification, and carrier selection Insights on agentic AI’s potential to revolutionize e-commerce shopping and logistics decision-making How bundled logistics connects carriers, warehouses, and tech providers to streamline cross-border trade Highlights [00:00:00] Intro [00:02:00] Advice navigating current cross-border chaos and customs tightening [00:04:00] Impact of tariff/de minimis changes on international shopper behavior [00:06:00] Preparing for peak season: item selection, returns policy, and brand impact [00:09:00] Strategies around secondary market liquidation vs. returns complexities [00:11:00] Carrier pricing updates, surcharges, and dimensional weight changes for peak season [00:14:00] AI’s growing role in warehouse efficiency and logistics decision-making [00:18:00] Advances in HS code auto-classification powered by AI [00:20:00] Agentic AI and its future impact on shopper intent and carrier selection [00:23:00] Importance of relationships and bundled logistics connecting tech, carriers, warehouses [00:25:00] Reducing returns through better product info, website UX, and AI applications [00:27:00] The painful reality of rates & delivery promise engines still lagging in 2025 [00:29:00] Key 2025 e-commerce outlook takeaway focused on returns management timing [00:30:00] Closing, social links, and final thoughts Quotes [00:03:45]: “The retailers who are taking it seriously and really are trying to make that good faith effort are the ones that are gonna succeed. They’re trying to adapt to new normals, new narratives, and trying to get a hold of it first rather than just throwing up their hands.” - Krish Iyer [00:07:30]: “What are my return costs? What are my processing costs? How badly do I need that item back in my inventory for resale? And what’s gonna be my brand experience if I have a ‘keep it’ philosophy?” - Krish Iyer [00:27:30]: “If you ship more than a hundred units a day, you should have the technology capable of actually making a commitment as to when the shipping is going to happen. That should be absolute table stakes for anyone that does meaningful volume.” - Ninaad [00:19:15]: “If you give more data and granularity around what you’re shopping for—the intent, what it’s being used for—you can get some pretty good answers from agentic AI.” - Krish Iyer About the Guest Krish Iyer is the VP of Global Partnerships at EasyShip, where he supports brands scaling cross-border e-commerce logistics. With a career spanning FedEx, Pitney Bowes, and ShipEngine, Krish brings a comprehensive industry perspective on strategy, carrier integration, and international fulfillment. Known for blending deep operational insight with a human-centered approach to logistics, he’s also a repeat guest on this show. Links Mentioned - Krish Iyer LinkedIn: https://www.linkedin.com/in/globalkrishna/ - EasyShip website: https://www.easyship.com/ - Previous episode with Krish Iyer: https://ecomlogisticspodcast.com/podcast/unboxing-e-commerce-efficiency-with-krish-iyer/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
How ThredUp Processes 100,000 Items a Day with AI and Automation 43:52

14 days ago43:52

43:52

What You’ll Learn Why sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience. The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics. How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily. The key metrics that balance throughput, speed, and quality in large-scale resale operations. How generative AI and visual search transformed discovery, personalization, and customer confidence. The cultural practices — hackathons, AI bootcamps, and atomic building blocks — that sustain innovation and rapid adoption internally. How Resale-as-a-Service enables major brands like Madewell to run white-labeled resale programs powered by ThredUp’s technology and operations. Highlights 00:00 – Introduction: Dan’s 15-year journey at ThredUp 02:00 – Why sustainability alone didn’t drive growth 04:00 – The bag-drop pivot: asset-backed vs. P2P resale 07:30 – Marketplace dynamics: limited buyer-seller overlap 09:00 – Jobs-to-be-done thinking & unlearning old models 12:00 – Scaling ops: from scrappy warehouses to the world’s largest clothing carousel 17:00 – Throughput vs. quality: metrics that matter 21:00 – AI-powered search & discovery: cottagecore to mermaidcore 26:30 – Internal AI adoption: hackathons & “atomic building blocks” 33:30 – Building a culture of innovation and infinite learning 36:30 – Resale-as-a-Service for brands like Madewell 39:30 – Future of shopping: agentic AI and frictionless commerce 42:00 – Shoptalk Fall preview + closing thoughts Quotes [00:02:30]: “Even if someone cares about the planet... we did not find product-market fit. We had to work a lot early on to better understand the needs of both buyers and sellers.” - Dan DeMeyere [00:12:15]: “It was a little bit like jumping out of an airplane and just having trust in ourselves that we're gonna build or find a parachute before we hit the ground.” - Dan DeMeyere [00:20:30]: “Trust is so important, especially in the used space. We have to become clever in helping customers feel confident with the potential fit and flattery of every item.” - Dan DeMeyere [00:39:30]: “If your core experience can be improved through AI, why do you need to put ‘AI’ on the website? It’s about the value you bring, the job they’re hiring you for.” - Dan DeMeyere About the Guest Dan DeMeyere is the Chief Product and Technology Officer at ThredUp, a leading online resale platform pioneering sustainable fashion through technology and operational innovation. With 15 years at ThredUp starting from its inception, Dan has overseen the company’s evolution from a peer-to-peer marketplace into a high-velocity, AI-enabled resale giant processing over 100,000 items daily. He is passionate about customer-centric product development and leveraging AI to transform retail experiences at scale. Links Mentioned - ThredUp: https://www.linkedin.com/company/thredup/ - Dan DeMeyere on LinkedIn: https://www.linkedin.com/in/dandemeyere/ 👉 Don’t forget to join us at Shoptalk Fall, October 16–18 in Chicago! 🎟️ Grab your tickets here: https://fall.shoptalk.com/tickets Featured Sessions at Shoptalk Fall: Harshida Acharya, Partner & CSO at Fulfillment IQ – Scenario Planning in a Volatile World Ninaad Acharya, Co-Founder & CEO at Fulfillment IQ – Supply Chain Agility in the Age of Disruption Dan DeMeyere, Chief Product and Technology Officer at ThredUp – Retail Intelligence: What AI Can – and Can’t – Do Today James Reinhar, Founder & CEO at ThredUp – Leading Through Culture Shifts Check the full agenda here . Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Rethinking Supply Chain & Ops at Scale: Lessons from Erin Chamberlin, Topgolf COO 30:16

8 weeks ago30:16

30:16

What You’ll Learn How to reverse-engineer the customer journey to simplify complex operational challenges Why grounding teams in customer empathy unlocks better delivery across multi-site venues Cross-functional collaboration’s role in innovating under tariff pressures and supply chain disruptions Balancing brand standards with local authenticity in high-scale venue operations Embedding real-time two-way feedback channels with frontline teams for continuous improvement Cultivating inclusive teams through targeted skill-building and representation to drive diverse leadership Lessons from hospitality and gaming industries on agility amid market volatility and post-COVID shifts Highlights 00:00 – Intro and Erin Chamberlin’s operational background at Topgolf and Caesars 01:22 – Erin’s career path: transitioning from consulting to casino and hospitality ops 04:50 – The “work backwards from the customer” framework for experience design 08:40 – Cross-functional innovation example: rethinking Topgolf’s donut hole injectors under tariff risk 12:00 – Scaling consistency across 97 venues through systemized audits and local empowerment 15:30 – Culture of innovation fueled by frontline feedback and open idea channels among Playmakers 20:15 – Managing growing complexity, market volatility, and agility post-COVID 24:50 – Building inclusive, diverse teams with skills development and mentorship programs 29:40 – Erin’s personal “lean-in circle” and the importance of peer support in career growth 32:00 – Upcoming innovations and expansions at Topgolf: new venues and new game experiences 33:20 – Closing and how to follow Erin on LinkedIn Quotes [00:04:54]: “You have all of these lenses and perspectives you've gathered throughout your career, and you try to simplify all of these complex challenges by working backwards from the customer.” - Harshida Acharya [00:07:42]: “What the tech team needs to deliver, what the supply chain team needs to make sure that we have staffed and inventory—we peel that back at each step until you get to the most simple form of what you need to accomplish.” - Erin Chamberlin [00:26:41]: “It's really about providing skills for folks... Getting them to feel comfortable about reading a P&L, getting them comfortable presenting to large groups... We put in place concrete things that folks could do to level up their skill sets—to make them feel more confident.” - Erin Chamberlin [00:30:48]: “It's meant to be, ‘Let's support each other. Don’t think that you’re alone in this.’ There are lots of us who are not sure if we belong here and if there’s a path for us to grow.” - Harshida Acharya About the Guest Erin Chamberlin is the Chief Operating Officer at Topgolf, leading operations across over 90 venues globally. With deep expertise from leadership roles at Caesars Entertainment and Penn Entertainment, Erin combines analytics, hospitality, and customer experience to deliver scalable, consistent, and playful experiences. She is passionate about building inclusive teams and fostering culture-led innovation in complex, rapidly growing organizations. Follow Erin on LinkedIn: https://www.linkedin.com/in/erin-chamberlin-7360814/ Topgolf venues: https://topgolf.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Parcel Tech & Carrier Diversification Demystified: Inside Sendflex’s Innovation 33:08

9 weeks ago33:08

33:08

What You’ll Learn The origins of integrated parcel shipping systems and Clippership’s impact (1991) Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves this The critical gap between expected shipping costs and actual carrier invoices (north of 15%) How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery - The rising complexity of omnichannel distribution and its impact on 3PL operations - Lessons from enterprise acquisition failures and maintaining agile, mission-driven growth - How data-driven carrier diversification can unlock real savings versus sales pitches Timestamped Segments 00:00–00:50 – Introduction to Bob Malley and his legacy in parcel logistics 00:50–04:39 – Bob’s early career and development of Clippership & Tracer 04:39–07:24 – The evolving parcel market, rise of multi-carrier shipping, complexities of e-commerce 07:24–10:57 – The critical issue of landing cost variance versus expected shipping costs 10:57–15:02 – Operationalizing auditing and cost variance fixes through automation 15:02–20:04 – Carrier perspectives on load optimization, dimensional weight, and waste 20:04–23:30 – Insights on carrier integration and the promise of new, niche carriers 23:30–27:33 – B2B ecommerce growth, omnichannel maturity, and the rise of 3PL dynamics 27:33–31:17 – Hard lessons on acquisitions and maintaining agility in logistics tech companies 31:17–33:06 – Closing thoughts and where to learn more about Sendflex Quotes [10:13] "The cost variance between expected costs and actual costs is north of 15%.” — Bob Malley [06:13] “The real question is: how do shippers narrow the gap that’s been growing between expected costs all through that journey of the order...” — Bob Malley [30:44] “I believe in companies that have a mission, are small enough to be agile, and stick to what they do well.” — Bob Malley [21:52] “That’s what we’re really excited about — data-backed carrier diversification that makes business sense, not just sales sense.” — Bob Malley About the Guest Bob Malley is a pioneer in parcel logistics technology with a track record spanning over three decades. He launched Clippership, the first integrated parcel shipping system, scaled Tracer, led e-commerce at Kewill as CEO, and founded Pierbridge, creating the first enterprise cloud-based parcel TMS. Today, as CEO of Sendflex, he is driving innovation in intelligent modular delivery software built for omnichannel complexity and global shipping optimization. Links Mentioned Sendflex website Sendflex LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
JuE Wong on How Supply Chain Becomes a CEO’s Growth Engine 38:35

12 weeks ago38:35

38:35

What You’ll Learn: Why supply chain must sit at the strategy table - not behind it How SKU discipline drives faster growth and cleaner margins What “AI as servant” really means in ops leadership Why executional control beats theoretical plans every time What separates founders who scale from those who stall How to balance autonomy and shared services in multi-brand orgs How ops becomes the difference between brand hype and brand health Quotes: [00:07:25] – “Everything is theoretical - until the customer doesn’t get their order.” - JuE Wong [00:22:25] – “World domination with one SKU is better than SKU proliferation going nowhere.” - JuE Wong [00:30:59] – “AI is your servant, not your master.” - JuE Wong [00:35:08] – “If you’re not making money, it’s a hobby.” - JuE Wong About the Guest: JuE Wong is CEO of PBG, a PE-backed portfolio of six brands and three manufacturers. A six-time CEO across public and private companies, she’s known for scaling teams, transforming operations, and embedding supply chain as a core lever for growth, not just cost. Links Mentioned: JuE Wong on LinkedIn Performance Beauty Group Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
How DHL’s Scott Ashbaugh Is Rethinking Logistics, Automation & USPS Reform 29:46

13 weeks ago29:46

29:46

What You’ll Learn How DHL responded to USPS’s $40B modernization Why DHL scrapped fixed automation in favor of flexibility What “middle mile” scale looks like in action Why giving GMs shadow P&Ls boosted morale and results How DHL realigns pricing and sales incentives to protect GP The downstream risks of misjudging demand post-COVID DHL’s mindset shift: from prediction to adaptability Highlights [00:00] Who is Scott Ashbaugh? [04:00] USPS reform: pain, logic, and adaptation [07:30] Network design: why DHL embraced the pullback [10:30] DHL’s middle mile moat [12:30] Warehouse automation: from fixed to flexible [18:00] Aligning ops, pricing, and sales strategy [23:00] Betting on customers: what DHL looks for [27:00] Pricing transparency as a competitive edge Quotes [00:05:08] “In an organization that big with that many stakeholders, you gotta take 10 steps forward knowing that you're gonna get beat up nine steps backward just to get one forward.” - Scott Ashbaugh: [00:13:04] “We got a crossbelt sorter… but it’s a very fixed machine. You can’t just unbolt it and move it.” Scott Ashbaugh: [00:21:24]: “They felt like they actually could control their fate. You really get to see the creativity of the folks in the field.” - Scott Ashbaugh [00:03:21] “When you can bring that empathy and that experience and that knowledge to the commercial side, it just resonates internally and externally tremendously.” - Dan Coll: About the Guest Scott Ashbaugh is Chief Commercial Officer at DHL eCommerce Americas. With over 16 years of experience across operations, automation, and commercial strategy, Scott brings an insider’s view into how DHL scales under pressure while staying agile. Links Mentioned DHL eCommerce Scott Ashbaugh | LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
How Tapestry Builds a Global, Agile, and Sustainable Supply Chain 34:01

15 weeks ago34:01

34:01

What You’ll Learn What “agility” actually means in global supply chains How Tapestry integrates AI into allocation and planning Real examples of ESG in manufacturing (clean water, solar power) Why craftsmanship can't be rushed—and why that matters The role of customer feedback in design and operations Store vs. DC: how fulfillment strategy adapts for luxury How to marry finance discipline with operational innovation Highlights [00:00:00] What is an agile supply chain in 2025? [00:03:59] Leading with a global, on-the-ground perspective [00:05:00] From data to design: listening to Gen Z [00:14:05] Craftsmanship takes years, not months [00:21:08] How Tapestry embeds sustainability in sourcing [00:24:13] Fulfillment automation, unboxing, and store pickup [00:29:20] AI’s role in cutting weeks off lead time [00:32:52] Final thoughts + where to follow Vincent Quotes [00:00:00] “An agile supply chain is just a supply chain that’s evolving with time. We need to be where customers are.” — Vincent Golebiowski [00:05:00] “We used to design for design. Now, in 2025, the customer is more demanding. We need to listen more to the customer.” — Vincent Golebiowski [00:14:49] “You cannot build craftsmanship in a few months. It takes years to build a handbag factory to deliver the quality we need.” — Vincent Golebiowski [00:23:00] “Our partner tanneries clean the water so it’s even cleaner than what they were using. That makes me happy.” — Vincent Golebiowski About the Guest Vincent Golebiowski is SVP of Global Supply Chain Operations and CFO of Supply Chain at Tapestry, the global house of brands behind Coach, Kate Spade, and Stuart Weitzman. With prior leadership roles across L'Oréal and deep experience in Asia, Vincent brings a rare blend of financial rigor and supply chain fluency to leading resilient, customer-driven, and sustainable global operations. https://www.linkedin.com/company/tapestryinc/ https://www.tapestry.com https://www.linkedin.com/in/vincentgolebiowski/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Fixing the Cold Chain Energy Gap: Ndustrial’s Three Million Dollar AI Lesson 31:23

16 weeks ago31:23

31:23

What You’ll Learn Why energy intensity is a smarter metric than efficiency How one site saved $3M by predicting utility peaks What most people get wrong about sustainability and profitability Why digital twins fail in logistics—and how to fix them How real-time WMS and energy data must integrate The impact of automation on energy and throughput How to reframe “everything as a unit of energy” Highlights [00:01:34] Jason’s journey from electrician to energy AI founder [00:05:18] How predictive models saved $3M at a cold chain site [00:08:00] Why energy intensity matters more than efficiency [00:10:18] The problem with fragmented warehouse tech [00:14:00] Blast freezing, throughput, and energy ROI [00:26:34] Sustainability without saying the word Quotes [00:06:00] “We’ve saved that site about $3 million. It’s around $50,000 a month of savings if they can miss that utility grid peak.” — Jason Massey [00:14:00] “If I can blast freeze chicken in half the time, I can therefore blast freeze more chicken with the same level of energy.” — Jason Massey [00:26:34] “In a utopia world, you wouldn’t even be using the term sustainability. It would just be, this is how you do good business.” — Jason Massey [00:08:00] “Everything is a unit of energy—whether it’s manual labor or something else, there’s energy being consumed.” — Jason Massey About the Guest Jason Massey is the CEO and co-founder of Ndustrial, a company helping industrial and logistics operators slash energy costs and carbon intensity using AI. He’s worked across venture capital, clean energy, and industrial manufacturing—and now builds tools that drive measurable results in warehousing, cold storage, and 3PL networks. Links Mentioned Ndustrial: https://ndustrial.io Jason on LinkedIn: https://www.linkedin.com/in/jasonmassey/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Smart Tech Choices in 3PL: Navigating AI & Robotics at Promat 2025 38:56

17 weeks ago38:56

38:56

What You’ll Learn: Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems. The real ROI of small automation solutions for 3PLs with low upfront costs. How to evaluate fulfillment tech and avoid costly pilot mistakes. What the Greenfield vs. Brownfield debate means for your automation strategy. Why incremental scaling is the best approach for implementing automation in 3PLs. How AI and robotics are transforming the supply chain and fulfillment operations. Key takeaways from Promat and other industry conferences on next-gen warehouse tech. Highlights: [00:00:00] – Introduction to the episode & guest introductions [00:06:13] – The evolution of decision-making with AI [00:10:30] – Why orchestration-first is replacing WMS in modern warehouses [00:13:52] – Evaluating fulfillment tech and avoiding common pitfalls [00:18:10] – The ROI of small-scale automation for 3PLs [00:30:00] – Greenfield vs. Brownfield for automation—where should you start? [00:34:32] – Closing thoughts on smart scaling and what’s next for 3PLs Quotes: [00:06:39] “So I can spend 10%, 15% of my time compiling, and theoretically 80% of my time thinking. And that's going to be a game changer for us as an industry.” — Will O'Donnell [00:10:56] “The warehouse of the future is automation, robots, and an orchestrator. Not just a WMS.” — Erhan Musaoglu [00:19:18] “Innovation happens when you remove constraints. And a lot of constraints are self-imposed.” — Will O’Donnell\ [00:27:00] “Don’t underestimate the simple solutions that are usually the best.” — Marv Cunningham About the Guests: Will O’Donnell — Global Head of Corporate Development at Prologis & Managing Partner of Prologis Ventures. Will leads investment into emerging supply chain tech with a macro lens on real estate and fulfillment convergence. https://www.linkedin.com/in/will-odonnell-553aa0a/ Marv Cunningham — Global Head of Operations, Essentials at Prologis. Formerly of Amazon and GXO, Marv brings deep operational expertise and a track record of warehouse optimization at scale. https://www.linkedin.com/in/marvcunningham/ Erhan Musaoglu — CEO of Logiwa. A serial WMS builder, Erhan now focuses on orchestration-first fulfillment software that integrates robotics, AI, and warehouse logic. https://www.linkedin.com/in/erhanmusaoglu/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Why Legacy OMS Fails and What Real Orchestration Looks Like with Pipe 17 35:18

18 weeks ago35:18

35:18

What You’ll Learn: Why legacy OMS architectures struggle in modern fulfillment How orchestration is different from integration—and why it matters The real reason Amazon can keep its delivery promises Why EDI still dominates $33T in global trade—and what to do about it What composability looks like in warehousing vs. commerce How AI is shifting the scale-up model for logistics operations The strategic gap between system connectivity and execution logictech. Highlights: [00:03:48] – What’s broken in traditional OMS architecture [00:06:10] – The orchestration gap and delivery promises [00:08:11] – Why logistics hasn’t adopted composability [00:13:46] – $33T and the enduring power of EDI [00:20:34] – AI-native ops and the future of lean scale [00:23:30] – What Pippen reveals about agent-based orchestration Quotes: [00:05:10]: “Legacy order management systems are applications sitting on top of a database… they demand to be the system of record.” – Kelly [00:06:57]: “The true game changer is when you combine with the iPaaS… I know what an order actually means. It's not just a translation. That changes so much of your business.” – Ninaad [00:09:52]: “The fundamental problem: consumers are buying on more and more channels.” – Mo [00:21:22]: “Building a $10 million ARR business with just a few people is now possible with AI.” – Ninaad About the Guests: Mo Afshar is the Co-Founder and CEO of Pipe17, a logistics orchestration platform that helps brands and 3PLs connect and automate fulfillment workflows. LinkedIn Kelly Goetsch is the COO of Pipe17 and formerly Chief Strategy Officer at commercetools and Co-Founder of the MACH Alliance. LinkedIn Pipe 17 LinkedIn Those interested in learning more about Pipe17 or seeing a demo can visit this link https://pipe17.com/book-a-demo/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Jason Murray on Building Shipium: Lessons from Amazon and the Future of Supply Chain Tech 23:37

29 weeks ago23:37

23:37

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational efficiency, and scalable fulfillment solutions to stay ahead in today’s fast-moving eCommerce landscape. What You’ll Learn Amazon’s Logistics Playbook – Lessons from Jason’s time leading Amazon’s fulfillment and supply chain optimization teams. Scaling with Data Science – Why predictive analytics and machine learning are game-changers for fulfillment efficiency. Automation vs. Human Expertise – Striking the right balance between AI-driven logistics and people-powered problem-solving. Product-Market Fit for Startups – Hard-earned lessons from building Shipium and helping 3PLs and brands compete. The Future of eCommerce Logistics – Trends shaping fulfillment, including B2B supply chains, on-demand logistics, and deep customer insights. Highlights [00:01:00] – Jason’s 19-year Amazon journey: From fulfillment systems to leading Amazon Prime’s logistics strategy. [00:03:30] – How Amazon’s supply chain turned logistics into a competitive advantage with machine learning and predictive analytics. [00:07:45] – The challenge of bringing Amazon-level logistics to 3PLs, retailers, and brands—and why most are still “fighting with sticks and stones.” [00:12:30] – Finding product-market fit as a startup: Jason’s lessons on iterating, adapting, and learning from customer feedback. [00:18:00] – The next frontier in supply chain tech: Using data to optimize fulfillment, increase speed, and reduce costs at scale. Quotes [00:03:00] "Amazon’s tech divide was massive. The rest of the industry was competing with sticks and rocks, while Amazon had F-16s and drones." – Jason Murray [00:10:30] "It’s not about making companies 'like Amazon'—it’s about applying Amazon’s approach: start with the customer, use data, and automate at scale." – Jason Murray [00:12:45] "Finding product-market fit is about brutal honesty. You have to ask: Why did we lose this deal? What’s missing? No excuses." – Jason Murray [00:19:00] "The future of logistics is about turning everything into a math problem. Data will drive the next wave of supply chain innovation." – Jason Murray About the Guest Jason Murray is the Co-Founder & CEO of Shipium, a company revolutionizing supply chain technology for eCommerce and retail. Before launching Shipium, Jason spent 19 years at Amazon, where he helped build Amazon Prime, Subscribe & Save, and Amazon’s predictive logistics systems. His expertise in data-driven decision-making, automation, and supply chain optimization is helping 3PLs and retailers compete at an enterprise level. Connect with Jason on LinkedIn Learn more about Shipium Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Revolutionizing Last-Mile Logistics: Nicole Mazza on Relay’s Game-Changing Approach 38:04

32 weeks ago38:04

38:04

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics. This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model. What You’ll Learn ✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries. ✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time. ✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density. ✅ Fundraising & Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A. ✅ The Future of AI & Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce. Episode Highlights 🕐 [00:01:06] – Nicole’s background: Scaling Stuart Delivery to $400M & founding Relay. 🕐 [00:04:00] – What is the last 100 meters model, and how do hyperlocal pit stops work? 🕐 [00:06:30] – The asset-light advantage: Why Relay’s model is flexible and scalable compared to traditional depots. 🕐 [00:10:30] – Why urban logistics is actually harder than suburban delivery. 🕐 [00:12:00] – Relay’s cost-saving impact: 60% reduction in delivery costs with 99% on-time rates. 🕐 [00:24:00] – Overcoming investor skepticism: How Nicole & her team raised $35M Series A. 🕐 [00:32:00] – What’s next for Relay? Expansion plans & the potential move into North America. 🕐 [00:33:15] – AI in logistics: How AI-driven route optimization is changing the game. 🕐 [00:34:30] – Drone deliveries? Nicole’s take on why they might not happen in the UK anytime soon. Quotes 📢 [00:03:00] – “The last mile isn’t actually the last mile—it’s the last 10 miles. We’re turning that into the last 100 meters.” – Nicole Mazza 📢 [00:10:45] – “Urban delivery is actually harder than suburban. Traffic, parking, and handover times offset density.” – Nicole Mazza 📢 [00:22:00] – “For every shipment, we collect 1,600 data points. It’s not just about having data—it’s about taking real-time action.” – Nicole Mazza 📢 [00:25:00] – “Investors told us ‘No’ hundreds of times before we got our first ‘Yes.’ Bootstrapping was tough but made us stronger.” – Nicole Mazza About the Guest Nicole Mazza is the Founder & Chief Commercial Officer at Relay Technologies, an innovative logistics company transforming the last-mile into the last 100 meters. Prior to Relay, she was instrumental in scaling Stuart Delivery to $400M in revenue and leading it to a successful acquisition. With deep expertise in urban logistics, fleet optimization, and supply chain transformation, Nicole is on a mission to redefine eCommerce deliveries with a flexible, scalable, and data-driven approach. 🔗 Connect with Nicole on LinkedIn: Nicole Mazza 🔗 Learn more about Relay Technologies: Relay Technologies Connect with Relay on LinkedIn: Relay Technologies LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Digital Transformation in Action: How Luminess Rebuilt Its Supply Chain 19:40

34 weeks ago19:40

19:40

Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation. What You’ll Learn Pivoting to Digital-First: How Luminess transitioned from TV-driven sales to a modern eCommerce model. Choosing the Right 3PL Partner: Key factors that influenced Luminess’ decision to outsource fulfillment. Balancing Tech & Operations: How investing in the right tech stack enabled growth and efficiency. Overcoming Logistics Challenges: Insights on tackling supply chain disruptions, delivery speed expectations, and inventory management. The Power of Data & Curiosity: Why staying data-driven and open to new solutions is crucial for operations leaders. Highlights 🔹 [00:01:00] – Aaron’s career journey: From Zeppler Hardware to leading Luminess’ transformation. 🔹 [00:04:00] – The shift from TV advertising to eCommerce and its impact on fulfillment. 🔹 [00:08:30] – Why Luminess chose to partner with a 3PL instead of handling fulfillment in-house. 🔹 [00:12:00] – The importance of strong relationships between brands and 3PL partners. 🔹 [00:15:00] – Exciting logistics trends: AI-driven forecasting, inventory tracking, and regional carriers. 🔹 [00:17:00] – Key leadership lessons: Stay curious, data-obsessed, and adaptable. Quotes 💬 [00:06:30] – "Once we realized our tech platform wasn’t capable of supporting the shift, we had to invest in new systems—Salesforce, Shopify, WMS, CRM. It changed everything." – Aaron Wilcox 💬 [00:10:15] – "The right 3PL partnership isn’t just about cost—it’s about tech capabilities, customer experience, and alignment with your brand’s goals." – Aaron Wilcox 💬 [00:12:15] – "The secret sauce in logistics is relationships—how well you collaborate with your 3PL to solve problems and serve customers." – Harshida 💬 [00:16:00] – "The minute you think you have it all figured out, something changes. Stay curious, keep learning, and adapt fast." – Aaron Wilcox About the Guest Aaron Wilcox is the Chief Operating Officer at Luminess, a beauty brand that has successfully transitioned from a traditional TV-first sales model to a thriving digital commerce operation. With a background in logistics, operations, and strategic partnerships, Aaron has played a key role in scaling Luminess through technology adoption and 3PL collaboration. His expertise in fulfillment strategy, customer experience, and supply chain agility makes him a valuable voice in the eCommerce logistics space. Connect with Aaron on LinkedIn Learn more about Luminess Unlock the Future of Logistics at CartCon 2025 Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event. Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025 Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
From AI to Cold Chain: Tanzil Uddin on What’s Next for Supply Chain Leaders at Manifest Vegas 22:34

35 weeks ago22:34

22:34

What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from agile newcomers. Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability. Highlights [00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda. [00:04:15] – How AI and geopolitical trends influenced the 2024 event’s focus. [00:07:00] – Striking the right balance between educational content and sponsor participation. [00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making. [00:16:45] – Cold chain logistics: a new frontier for Manifest 2025. Quotes [00:03:00] “We’re people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin [00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida [00:08:15] “Understanding your customer market is key. It’s not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin [00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil Uddin About the Guest Tanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry’s most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil’s work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy. Connect with Tanzil on LinkedIn: Tanzil Uddin Learn more about Manifest Vegas: manifestvegas.com Register now and secure a $200 discount: https://ManifestVegas.com/Join/E-Com-Logistics-Podcast Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation 27:33

36 weeks ago27:33

27:33

What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals. Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs. Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships. Highlights [00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence. [00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale. [00:11:45] – The transformative power of data aggregation and AI in understanding customer needs. [00:16:30] – The 4% real estate decision that influences 50% of customer operational costs. [00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate. Quotes [00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall [00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya [00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall [00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall About the Guest Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions. Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
The 3PL Strategy That Turned Misen Around in 45 Days: Michael Mahoney’s Insights 17:07

42 weeks ago17:07

17:07

Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll Learn Radical Simplification: Why less complexity in operations leads to better scalability and efficiency. Process-First Approach: Prioritizing process and technology before hiring for lasting operational success. Evaluating Technology Investments: The power of iterative, cost-effective tech adoption. Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions. Future of AI in Logistics: Unlocking potential with demand planning and consumer insights. Highlights [00:01:00] – Michael’s journey from bankruptcy to profitability at Misen. [00:03:00] – The critical role of switching 3PL partners in driving operational profitability. [00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations. [00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications. [00:13:00] – Firefighter thinking: A structured approach to peak season challenges. Quotes [00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney [00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney [00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney [00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael Mahoney About the Guest Michael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders. Connect with Michael on LinkedIn and explore Misen’s innovative cookware at Misen.com Unlock the Future of Logistics at CartCon 2025 Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event. Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025 Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Racing Towards Sustainability: Formula E’s Global Logistics Playbook with Alberto Longo 42:26

43 weeks ago42:26

42:26

What You’ll Learn The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality. Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events. Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles. Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably. Breaking Barriers in Motorsport: Formula E’s approach to inclusivity, affordability, and talent-first driver recruitment. Highlights [00:05:00] – The bold idea of creating a net-zero electric racing championship. [00:17:00] – Logistics of racing in 33 cities: moving 300 tons of equipment with a reduced carbon footprint. [00:25:00] – How Formula E's battery transport protocols influenced global EV logistics regulations. [00:31:00] – Formula E’s unique all-weather tires: sustainable, efficient, and performance-ready. [00:36:00] – Formula E’s commitment to talent-first recruitment and cost caps in motorsports. Quotes [00:03:00] – “Sometimes you need to be persistent and follow your dreams.” – Alberto Longo [00:13:00] – “Formula E is not just a sport, it’s a platform for education and innovation in sustainability.” – Alberto Longo [00:25:00] – “Efficiency is our commitment to the world. Every year, we do bigger events with fewer emissions.” – Alberto Longo [00:37:00] – “Talent should be the gateway to motorsports, not wealth. We’re changing that with Formula E.” – Alberto Longo About the Guest Alberto Longo is the Co-founder and Chief Championship Officer of Formula E, a revolutionary all-electric motorsport. With a background in finance and law, Alberto transitioned into motorsports with a vision to make racing sustainable, inclusive, and innovative. His leadership has transformed Formula E into the fourth largest motorsport globally, with a profound impact on electric vehicle technology and urban mobility. Connect with Alberto Longo on LinkedIn Explore Formula E: Formula E Official Website Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
3PL Scaling Success: WSI’s Peter Davis on Growth, Acquisitions, and Team Culture 50:58

45 weeks ago50:58

50:58

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture. What You’ll Learn Debt-Free Growth: Expand logistics capacity without taking on debt. People-First Leadership: Build a cohesive team culture with empathy and strong values. Strategic Acquisitions: Insights for choosing acquisitions that add technological value. Tech & Human Balance: Integrate automation and AI without losing the human touch. Operational Resilience: Key principles for navigating change in the supply chain. Highlights [00:01:00] – WSI’s 500% growth journey without debt [00:13:00] – Acquisitions for tech enhancements, including Shipping Tree [00:17:00] – Integrating acquisitions with a people-first approach [00:27:00] – Adapting to specialization and versatility in 3PL [00:44:00] – Using AI for demand forecasting and operational efficiency Quotes [00:03:00] “You quickly realize that people at all levels bring incredible value. Empathy is crucial to leading in logistics.” – Peter Davis [00:10:00] “Spend time on the floor with your team—not just observing processes but connecting with the people.” – Ninaad Acharya [00:17:00] Peter Davis: “Listening is the first step to successfully integrating a new team after an acquisition.” – Peter Davis [00:33:00] “If you’re disregarding culture and team, you’re missing the heart of the business.” – Peter Davis About the Guest Peter Davis is the VP and General Manager of Fulfillment & Chemical at WSI, a logistics leader focused on sustainable, customer-centered growth. With a background in private equity M&A and legal strategy, Peter offers a unique perspective on scaling 3PL operations. His leadership emphasizes a long-term, strategic approach that combines operational excellence with a commitment to a strong team culture. Connect with Peter on LinkedIn Learn More about WSI Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Leading the Future of Supply Chains: AI & Sustainability with Chris Sultemeier 42:14

48 weeks ago42:14

42:14

Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart, Chris developed an extensive network of industry executives across transportation, third-party warehouse distribution and fulfillment and retail companies. In 2007, he was awarded the prestigious Sam M. Walton Entrepreneur of the Year Award on Sustainability. Chris currently serves on the Board of Directors for Duke Realty and Logistics Innovation Technologies. Chris holds a BS in Mechanical Engineering from the U.S. Military Academy at West Point. He was an Army Airborne Ranger and received his professional engineering license in Civil Engineering. HIGHLIGHTS [00:04:00] - Scaling Walmart’s logistics network from $20 billion to $500 billion. [00:17:00] - The role of AI and sustainability in transforming supply chain operations. [00:22:00] - Key leadership strategies for navigating supply chain growth and innovation. [00:28:00] - Doubling fleet efficiency through sustainable logistics initiatives. [00:35:00] - Practical applications of AI in improving logistics, from picking processes to reverse logistics. QUOTES : [00:28:00] - "Sustainability has to have an ROI. It can't be just a hobby; it has to pay back." – Chris Sultemeier [00:35:00] - "AI gets me excited when I see it used in ways that deliver real payback, like improving picks per hour by 40 to 45% in a fulfillment center." – Chris Sultemeier [00:22:00] - "Your career doesn’t just go upward. You need to move laterally, gain breadth of experience, and that makes you a better leader." – Chris Sultemeier [00:29:00] - "Efficiency in logistics is key to sustainability. It's about doing more with less, which is what leads to long-term success." – Ninaad Acharya [00:17:00] - "If you blend technology like AI with real industry experience, that's when logistics innovation happens. You can’t just Silicon Valley this thing." – Ninaad Acharya FIND MORE ABOUT THE GUEST: LinkedIn: https://www.linkedin.com/in/chris-sultemeier-263363120/ New Road Capital Partners: https://newroadcp.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
How to Leverage Cloud & AI for Peak Logistics with Deposco's Bill Gibson 40:12

49 weeks ago40:12

40:12

ABOUT THE GUEST: Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson’s career began in 1993 as an account executive at Manugistics, a leading supply chain software provider. Over the years, he has held significant positions, including Managing Partner at The Albermarle Group, a venture capital firm, and leadership roles at Grotech Ventures. Gibson is currently the CEO of Deposco, a cloud-based supply chain software company that offers solutions for retailers, distributors, and 3PLs. Under his leadership, Deposco has grown significantly and has been recognized multiple times, including making the Inc. 5000 list for several years. Notably, Gibson was honored as one of the Top 50 SaaS CEOs by The Software Report, highlighting his influence and success in the software as a service (SaaS) sector. HIGHLIGHTS: [00:03:00] Inception of Deposco and the gap in the market. [00:07:00] Evolution of e-commerce and 3PLs, noting how brands struggled with operational challenges. [00:19:00] The importance of real-time, cloud-based solutions for 3PLs. [00:28:00] Peak season preparation and the common pitfalls brands face during this time. [00:33:00] Importance of forward-looking planning vs. driving operations based on historical performance. QUOTES: [00:28:00] - "Mike Tyson had a quote at a point in time about ‘You got to plan until you get punched in the face,’ right? It's the same at peak seasons—it's the punch in the face for everybody every year." – Bill Gibson [00:31:00] - "How do you not have your real-time fulfillment system tied into your front-end commerce system? If you can’t supply the order, why are you booking the business?" – Bill Gibson [00:22:00] - "The future is about how we as practitioners make it easier, faster, and less expensive to achieve the outcomes. It’s not just about the software, it’s about aligning strategy and operations." – Bill Gibson [00:25:00] - "We’re co-creating. It’s not about the AI toolkit, it’s about how we apply AI to solve real problems in commerce." – Bill Gibson [00:36:00] – “In logistics, the digital and physical sides of the business need to be joined at the hip. When they’re not, you get failures that damage customer trust.” – Ninaad Acharya FIND MORE ABOUT THE GUEST: LinkedIn: Bill Gibson Website: Deposco Twitter: @Deposco Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
OneRail’s Bill Catania on Optimizing the Logistics Triangle with Real-Time Solutions 34:40

50 weeks ago34:40

34:40

ABOUT THE GUEST: Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail , an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on leveraging technology to solve complex business problems. He is recognized as a thought leader in logistics technology, having received numerous accolades, including being named a "Game Changer" by the Orlando Business Journal and winning the Supply Chain Leaders in Action Pitch Tank contest. Bill's previous ventures include MDOT, a pioneering enterprise software company that helped transform digital coupon redemption. EPISODE HIGHLIGHTS: [00:04:00] – Bill’s early entrepreneurial ventures and the start of his career in enterprise software. [00:07:30] – The pivot moment for OneRail: transitioning from a tech-connected courier to an aggregated network platform. [00:16:00] – The complexities of aggregating courier networks and matching supply with demand in real-time. [00:20:30] – How AI and machine learning helped OneRail scale operations and manage thousands of deliveries daily. [00:28:00] – The acquisition of OrderBot and the future of OneRail’s dynamic fulfillment capabilities. [00:31:30] – Bill’s advice on raising capital and scaling logistics businesses through data optimization. QUOTES: [00:07:00 - 00:07:24] - "The logistics triangle is really about inventory, transportation, and consumer — and these three things must talk in real time to create a seamless delivery experience." – Bill Catania [00:16:48 - 00:17:31] - "The key to optimizing logistics is building density. With high-volume partners, you get density, and density leads to better optimization and economic advantage." – Bill Catania [00:11:00 - 00:11:30] - "If you think you have a good idea, just jump in and do it. The fact is, whatever you build initially isn't what will take you to the rocket ship — it will evolve. Avoid analysis paralysis and act." – Ninaad Acharya [00:22:34 - 00:22:59] - "We always work at the SKU level because inventory, transportation, and consumer data have to align in real time. Knowing item specifics allows us to optimize the entire fulfillment process." – Bill Catania [00:29:00 - 00:29:30] - "To achieve the 'Amazon experience,' you need real-time decision-making between transportation and fulfillment while the customer is still on the product page. It’s about aligning inventory and transportation seamlessly." – Ninaad Acharya [00:14:00 - 00:14:29] - "You don’t quit. You pivot, you tweak, and figure out where you can add value. In logistics, finding where you can provide the most value is what keeps you moving forward." – Bill Catania FIND MORE ABOUT THE GUEST: LinkedIn: Bill Catania Website: OneRail Twitter: @OneRailTech Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
eCommerce Evolution: FedEx’s Ryan Kelly on Commercial Strategy and Sustainability 43:26

51 weeks ago43:26

43:26

ABOUT THE GUEST: Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply chains. His work at FedEx focuses on developing innovative products and solutions, establishing strategic alliances, and commercializing digital platforms. Previously, Ryan played a pivotal role in Genco's acquisition by FedEx and led corporate development initiatives at ATC. He is a recognized thought leader in logistics and supply chain innovation. HIGHLIGHTS: [00:02:03] From Investment Banking to Logistics Leadership [00:04:00] Commercializing Digital Solutions: Navigating Ecosystem Integration [00:07:00] Technology Gaps: Challenges and Opportunities in E-Commerce Platforms [00:11:00] Sustainability in Supply Chain: Reducing Waste and Emissions [00:21:00] Returns Management: Addressing Fraud and Optimizing Policies [00:34:00] Supply Chain Strategy: Efficient Fulfillment and Inventory Management QUOTES: [00:07:00] - "Many third-party solutions overlook fundamental logistics signals, creating misinterpretations that can harm delivery performance." - Ryan Kelly [00:11:22] - "Sustainability is about more than just emissions; it's about reducing waste and improving overall supply chain efficiency." - Ryan Kelly [00:19:46] - "Peer-to-peer delivery solutions are often the most unsustainable, while route-based networks add efficiency most people don’t consider." - Ryan Kelly [00:21:14] - "There’s a growing need for industry-wide data sharing to prevent returns abuse and catch fraud early, similar to what financial institutions do." - Ninaad Acharya [00:30:17] - "A strong returns policy isn’t just a logistics decision—it’s a marketing tool that reduces risk for the customer and enhances their buying experience." - Ryan Kelly [00:38:53] - "Brands need to consider the whole picture, not just shipping costs—fulfilling from the right location can prove far more cost-effective in the long run." - Dan Coll FIND MORE ABOUT THE GUEST: LinkedIn: Ryan Kelly Website: FedEx Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
The Road to Greener Logistics: Mark Ang’s Vision for a Tech-Driven Future 28:12

51 weeks ago28:12

28:12

ABOUT THE GUEST: Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable future. HIGHLIGHTS: [00:07:54] - EV Fleet Optimization: Overcoming challenges of downtime and reliability with custom algorithms. [00:10:18] - AI in Logistics: Using machine learning to optimize driver behavior and extend vehicle range. [00:12:27] - Dynamic Mobile Hubs: How flexible delivery models reduce costs and increase efficiency. [00:16:53] - Custom Tech Solutions: The pros and cons of building in-house logistics software versus off-the-shelf tools. [00:24:30] - Scalability: Key strategies to scale green logistics while keeping costs down. QUOTES: [00:07:54] - "When we made the pivot to electric vehicles in 2019, there was no viable commercial EV on the road. We had to become guinea pigs for startups." – Mark Ang [00:10:00] - "Running an electric fleet like a diesel truck is destined to fail. You need custom learning models to optimize how EVs perform under real-world conditions." – Mark Ang [00:12:27] - "The idea of dynamic mobile hubs, where you drop a truck with pre-sorted EV bikes or vehicles, is game-changing. It's a strategic move that allows for flexibility in urban deliveries." – Ninaad Acharya [00:16:53] - "If you ask for something new, chances are a lot of things are already addressed on the roadmap, but you need to find that right solution for yourself.” - Ninaad Acharya [00:25:30] - "Sustainability in logistics isn't just about marketing—it requires deep investments and the right people to lead." – Mark Ang FIND MORE ABOUT THE GUEST: LinkedIn: Mark Ang Company Website: GoBolt Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Returns Done Right: Unlocking the Hidden Value of Reverse Logistics with Jonathan Poma 36:31

52 weeks ago36:31

36:31

ABOUT THE GUEST Jonathan Poma is the Co-founder and Executive Director of the Board of Loop , a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under his leadership, Loop facilitates 2.5 million returns monthly and works with over 4,000 merchants, helping them optimize their reverse logistics and boost profitability. Jonathan has been instrumental in building Loop from a simple project for Chubbies into a major player in the Shopify ecosystem, handling returns for some of the world’s fastest-growing brands. HIGHLIGHTS [00:03:00] From Idea to Reality: The Birth of Loop Returns [00:07:30] The Importance of Returns in E-Commerce [00:17:30] The Shift to Paid Returns: Why 72% of Merchants Now Charge [00:22:00] Rethinking Reverse Logistics: A New Frontier [00:29:00] Data and Personalization in Returns QUOTES [00:01:30] "Let’s start with solving problems and then figure out how to make money, not try to make money and figure out if there’s a problem to solve." - Jonathan Poma [00:07:00] "When capital was cheap, returns didn’t seem like a big deal, but now, optimizing reverse logistics can make or break profitability." - Jonathan Poma [00:08:30] "Returns are the last rock to turn over in finding profits in e-commerce today." - Jonathan Poma [00:11:30] "Amazon has mastered returns because they know everything about every customer—they hold accountability like no one else." - Jonathan Poma [00:14:30] "It now comes down to personalization. There is a difference between a top buyer, but is that top buyer also the top returner? There’s a correlation between the two." - Ninaad Acharya [00:17:00] "Free returns aren’t sustainable for most brands anymore, and that’s a massive shift we’re seeing across e-commerce." - Jonathan Poma [00:20:00] "Logistics is somehow driven by commerce's decisions rather than working hand in hand... I want to see the world actually change where commerce and logistics get much closer from a data perspective." - Ninaad Acharya FIND MORE ABOUT OUR GUEST Website: Loop Returns LinkedIn: Jonathan Poma Twitter: @PomaJP Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Rethinking Returns: Kyle Bertin on Turning E-Commerce Challenges into Supply Chain Wins 29:58

1 year ago29:58

29:58

ABOUT THE GUEST: Kyle Bertin is the co-founder and CEO of Two Boxes . Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider , Flexport , DeepScale (acquired by Tesla), and Deloitte . His extensive experience in logistics and strategy, combined with a passion for operational efficiency, has positioned Kyle as an innovator in the supply chain and returns management space. Kyle holds a BA in Economics from Northwestern University and an MBA from UC Berkeley’s Haas School of Business. HIGHLIGHTS: [00:01:50] – Kyle’s journey and the founding of Two Boxes. [00:04:20] – The rising complexity of returns in e-commerce. [00:05:30] – The explosion of online returns. [00:06:50] – Automation and smart systems to streamline returns processes in warehouses. [00:20:00] – Challenge of fraud in returns and how technology can help mitigate this growing issue. [00:26:00] – Collaboration between brands, 3PLs, and logistics tech providers to combat returns fraud. QUOTES: [00:05:10] – "It's never been easier for a consumer to return an item, but it's never been harder for a warehouse to handle those returns." – Kyle Bertin [00:06:00] – "Online return volumes in the U.S. have increased eightfold in just five years, creating huge challenges for warehouses and 3PLs." – Kyle Bertin [00:15:26] – "In an e-commerce warehouse, thousands of people interact with screen flows daily, yet no one cared about the user experience. Just improving that one aspect can massively boost efficiency." – Ninaad Acharya [00:23:50] – "Roughly 10 to 15% of returns we see have clear evidence of fraud or abuse, from empty boxes to swapped items." – Kyle Bertin [00:28:00] – "The future of reverse logistics is collaboration—logistics providers, retailers, and tech companies need to work together to reduce fraud and improve efficiency." – Kyle Bertin Find More About the Guest Website: Two Boxes LinkedIn: Kyle Bertin on LinkedIn Two Boxes LinkedIn: Two Boxes LinkedIn Page Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Tech-Driven Returns: Optoro's Amena Ali on Optimizing Reverse Logistics 42:54

1 year ago42:54

42:54

ABOUT THE GUEST Amena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar returns problem, working with major retailers such as Gap and Best Buy. Her expertise in product marketing, finance, and business development makes her a thought leader in logistics innovation, helping retailers and brands optimize their return management systems for better customer experiences and sustainability. HIGHLIGHTS [00:01:30] – Growing returns problem and its environmental impact. [00:02:30] – The surge in return rates since the pandemic and the need for retailers to adapt. [00:04:00] – Amena's career journey. [00:08:47] – Returns Management System (RMS). [00:14:58] – The "art and science of dispositioning". [00:27:30] – The role of AI, robotics, and data science in reducing return processing costs. [00:36:30] – Addressing fraud and authenticity with data capture and blockchain technology. QUOTES: [00:01:31] – "The trends are pretty stark since the pandemic. Returns are up 3.5x, with rates as high as 30% for some goods. It’s a monumental problem that’s not going away." – Amena Ali [00:02:30] – "We need to come up with a win-win-win solution: a win for shoppers, retailers, and the environment." – Amena Ali [00:06:09] – "Work-life balance isn’t the goal anymore; it’s about finding a sustainable work-life integration." – Amena Ali [00:14:58] – "Returns are two to three times more labor-intensive than forward logistics. The longer it takes to process, the more you lose in recovery." – Amena Ali [00:36:37] – "You need data to spot who’s a trustworthy shopper and who isn’t." – Amena Ali FIND MORE ABOUT THE GUEST: Website: Optoro LinkedIn: Amena Ali White Paper: WMS vs RMS: A Guide to Return Management Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Expert Panel: Fighting Returns Fraud & Boosting Revenue in Reverse Logistics 45:04

1 year ago45:04

45:04

ABOUT THE GUESTS Amena Ali , CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity. Jonathan Poma , Co-founder and Executive Director of the Board of Loop, leads a platform that handles return management for Shopify merchants, processing millions of returns every month and routing products back into resale channels. Gayle Tait , Former CEO of Trove, drives innovation in the resale space by enabling brands to power trade-in and resale programs, helping them recapture value from returned items and reduce environmental impact. Kyle Bertin , Co-founder and CEO of Two Boxes, focuses on improving return processing in warehouses through advanced, agnostic technology, optimizing efficiency and sustainability for brands across North America. Julian Mitchell , Co-founder and CIO of G2 Reverse Logistics, brings a deep focus on using data analytics and AI to help brands optimize returns processes, reduce costs, and re-commerce products. HIGHLIGHTS [00:06:00] The revenue potential of resale programs. [00:12:00] The multi-layered nature of reverse logistics. [00:24:00] The importance of data-driven decision-making. [00:32:00] The growing challenge of returns fraud in ecommerce. [00:41:00] The hidden costs of “free” returns for retailers. QUOTES: [00:07:00] – "Recommerce captures new customers by reselling returned items at a lower price, adding value for brands." – Gayle Tait [00:25:00] – "We need a flexible platform that integrates across WMS, TMS, and other logistics systems to truly optimize reverse logistics." – Amena Ali [00:32:00] – "Returns fraud and returns abuse is like a hundred-billion-dollar problem in the US." – Jonathan Poma [00:33:00] – "Automation creates new fraud vectors, but we can use AI and data analytics to predict and prevent these frauds." – Jonathan Poma [00:40:00] – "There are bad actors not just on the consumer side, but within warehouses, and brands need more data to detect and prevent fraud at every level." – Kyle Bertin Find More About the Guest Panelists: Amena Ali LinkedIn: Amena Ali Website: Optoro.com Jonathan Poma LinkedIn: Jonathan Poma Website: LoopReturns.com Gayle Tait LinkedIn: Gayle Tait Website: Trove.com Kyle Bertin LinkedIn: Kyle Bertin Website: TwoBoxes.com Julian Mitchell LinkedIn: Julian Mitchell Website: G2RL.com Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Full-Scale Supply Chain Solutions: NFI’s Bill Mahoney on Expansion and Flexibility 21:21

1 year ago21:21

21:21

ABOUT THE GUEST Bill Mahoney is a seasoned leader with over two decades of experience in the logistics and supply chain industry. As Executive Vice President and Chief Commercial Officer, Bill has been instrumental in guiding strategic growth and fostering innovation in complex supply chain environments. His expertise spans from operations management to strategic planning, making him a valuable resource for insights into leadership and business development in the logistics sector. HIGHLIGHTS [00:00:58] - Bill’s Journey in Supply Chain [00:03:58] - The Importance of Flexibility [00:05:30] - Generational Leadership [00:08:12] - Navigating Growth Challenges [00:13:45] - Cyclical Nature of Supply Chain Strategies QUOTES [00:09:00] - "Everybody wants growth until they realize it broke. The key is to be okay with change and ready to evolve as your needs evolve." - Bill Mahoney [00:11:41] - "When you're with a growing company, it's still not enough—there's always something more to do, more to improve." - Bill Mahoney [00:08:43] - "It's about leveraging infrastructure and technology to help mid-market companies grow without making the full investment on their own." - Dan [00:14:00] - "Everyone was focused on diversification during the pandemic, but now we see a return to the basics. It’s all cyclical." - Ninaad Acharya [00:12:30] - "Your core business is running a brand. Find the right partner who can handle the logistics so you can focus on what you do best." - Ninaad Acharya FIND MORE ABOUT THE GUEST LinkedIn: Bill Mahoney on LinkedIn Twitter (X): Follow Bill for more insights on Twitter . Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
From Configuration to Execution: Manhattan’s Ravi Maganti on the Future of AI in Logistics 21:39

1 year ago21:39

21:39

ABOUT THE GUEST Ravi Maganti is the Director of Technical Services at Manhattan Associates, where he has played a pivotal role in developing and managing the Manhattan Active Metro platform. With over 20 years of experience at Manhattan Associates, Ravi has been instrumental in driving innovation in warehouse management systems (WMS) and cloud-based logistics solutions. His expertise lies in creating open and extensible platforms that empower customers to customize their logistics systems to meet unique business needs. Ravi's leadership and vision have been crucial in the development of cutting-edge AI tools that are transforming the logistics industry. HIGHLIGHTS [00:02:30] – Discussion on the shift from configurable to extensible systems in warehouse management. [00:06:17] – Overview of Maven and Assist: AI-driven tools for enhancing customer service and operational efficiency. [00:09:58] – The impact of AI on speeding up warehouse management system (WMS) configuration. [00:16:18] – Challenges in AI implementation, including dealing with AI hallucinations and ensuring security. QUOTES [00:09:58] – “The future of AI in logistics is about speed and efficiency—doing what we already do, but much faster.” - Ravi Maganti [00:11:25] – “Imagine your AI system creating configurations for you in seconds, saving hours of manual work.” - Ravi Maganti [00:17:15] – “Mitigating AI hallucinations is crucial to ensuring reliable outcomes in logistics operations.” - Ravi Maganti FIND MORE ABOUT THE GUEST LinkedIn: Ravi Maganti Manhattan Associates Website: www.manh.com Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

eCom Logistics Podcast

1
Real-Time Supply Chain Planning with Manhattan Associates' Scott Fenwick & Ryan Gifford 26:27

1 year ago26:27