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Revolutionizing Repair Estimates with Brandon Jones of Hub Shop Solutions

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Content provided by MRSM Productions and Jimmy Purdy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jimmy Purdy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of The Gearbox Podcast, we sit down with Brandon Jones, a former shop owner, coach, and leadership mentor, who is on a mission to change the way repair shops estimate jobs. Brandon has just launched Hub Shop Solutions, a groundbreaking company that provides a team of remote estimators, allowing service advisors to focus on what truly matters—building strong client relationships.

We dive into Brandon’s journey from shop owner to mentor and now entrepreneur, exploring how his new venture is helping shops improve efficiency, accuracy, and customer satisfaction. Whether you're a shop owner, service advisor, or industry professional, this episode is packed with insights on streamlining operations and boosting profitability in today’s fast-paced automotive world.

Tune in to learn how Hub Shop Solutions is reshaping the future of repair estimating! 🚗🔧 #AutoRepair #ShopSuccess #TheGearboxPodcast

  continue reading

83 episodes

Artwork
iconShare
 
Manage episode 471015464 series 3473140
Content provided by MRSM Productions and Jimmy Purdy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jimmy Purdy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of The Gearbox Podcast, we sit down with Brandon Jones, a former shop owner, coach, and leadership mentor, who is on a mission to change the way repair shops estimate jobs. Brandon has just launched Hub Shop Solutions, a groundbreaking company that provides a team of remote estimators, allowing service advisors to focus on what truly matters—building strong client relationships.

We dive into Brandon’s journey from shop owner to mentor and now entrepreneur, exploring how his new venture is helping shops improve efficiency, accuracy, and customer satisfaction. Whether you're a shop owner, service advisor, or industry professional, this episode is packed with insights on streamlining operations and boosting profitability in today’s fast-paced automotive world.

Tune in to learn how Hub Shop Solutions is reshaping the future of repair estimating! 🚗🔧 #AutoRepair #ShopSuccess #TheGearboxPodcast

  continue reading

83 episodes

All episodes

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Nate Winston returns to the podcast one year after a dramatic business split — and he’s not the same guy. In this raw and reflective conversation, Nate opens up about the emotional toll of walking away from a 20-year friendship and 16-year partnership, the legal chaos that followed, and how he's found peace building his own shop from the ground up. From implementing Profit First to sandblasting therapy in the Rust Belt, Nate shares the lessons that helped him regain control, find happiness, and say no thanks to hiring. If you’ve ever felt stuck, burned out, or betrayed in business — this one hits deep.…
 
In this episode, Jimmy sits down with shop owner Josh Rainwater, who’s in the thick of a serious growth phase — and not holding back. Josh talks about what it means to go all in on your business, pushing through those brutal weeks where quitting sounds tempting, and the strategy behind hiring to free himself up from the bay and the front desk. If you’ve ever been stuck between turning wrenches and running the show, this one’s for you.…
 
Private equity firms are flocking to the auto repair industry like never before—but why? In this episode, Jimmy Purdy sits down with industry expert Jim Parker to break down the boom in shop acquisitions, what makes auto repair recession-resistant, and how COVID put the spotlight on blue-collar businesses. Plus, they dive into a shocking stat: 40% of small business owners are nearing retirement, but many aren’t prepared to sell. If you own a shop (or plan to), this is an episode you can’t afford to miss!…
 
We sit down with Josh Coomes, who is in his second year of running his auto repair shop. We dive deep into the challenges of managing car count, marketing strategies, and the struggle of balancing growth with efficiency. Josh and Jimmy discuss the tipping point where too much work can actually hurt a shop, the importance of processes, and whether discount services like free diagnostics are a smart play or a race to the bottom. If you're a shop owner, mechanic, or just love the business side of the automotive world, this episode is packed with insights you won’t want to miss!…
 
Gear up for a special edition of The Gear Box Podcast ! 🎙️🔧 This time, I’m bringing you along for a Saturday morning like no other —live from the airwaves of Gear Head Radio ! It’s a call-in radio show where we talk cars, repairs, industry insights, and everything in between —unfiltered and in real-time. Get ready for live questions, expert advice, and a whole lot of gearhead banter . Whether you're a shop owner, technician, or just love talking cars , this episode is packed with engaging, fast-paced conversations that will keep you tuned in. Hit play and let’s talk shop!…
 
In this episode of The Gearbox Podcast , we sit down with Brandon Jones , a former shop owner, coach, and leadership mentor , who is on a mission to change the way repair shops estimate jobs. Brandon has just launched Hub Shop Solutions , a groundbreaking company that provides a team of remote estimators , allowing service advisors to focus on what truly matters— building strong client relationships . We dive into Brandon’s journey from shop owner to mentor and now entrepreneur, exploring how his new venture is helping shops improve efficiency, accuracy, and customer satisfaction . Whether you're a shop owner, service advisor, or industry professional , this episode is packed with insights on streamlining operations and boosting profitability in today’s fast-paced automotive world. Tune in to learn how Hub Shop Solutions is reshaping the future of repair estimating ! 🚗🔧 #AutoRepair #ShopSuccess #TheGearboxPodcast…
 
Are you giving away free work without even realizing it? Struggling to raise your labor rate without losing customers? In this episode of The Gear Box Podcast , we sit down with Jaron Kleber from Repair Shops of Tomorrow to tackle one of the biggest challenges in the automotive industry—knowing your worth and charging for it. We’ll break down why so many shop owners underprice their services, how to confidently set and increase labor rates, and why giving away ‘freebies’ is costing your business more than you think. If you want to build a more profitable, sustainable shop, this is a conversation you don’t want to miss!…
 
Today, Jimmy Purdy and David Toole talk about the pros and cons of owning multiple repair shops. David emphasizes creating a strong shop culture, particularly when expanding locations. He shares advice on preforming reviews and evaluations of technicians to ensure they are aligned with shop standards and discusses the challenges involved in managing financial aspects of a growing business. 00:00 Streamlining for Growth and Profit 07:52 Interviewing: Beyond Questions, Assessing Fit 12:56 Repair Level Evaluation Process 19:34 Embracing Classic Cars Against Trends 24:41 Occasional Vehicle Mechanic Consultations 27:42 Valley Springs Acquires Giant Tree 33:51 Teen Driver Lands Job at 17 39:36 "Transforming Work Culture" 45:56 Balancing Workload and Staffing Ratio 49:16 Learning from Skilled Shop Owners 56:29 From Transformers to Team Investment 58:43 Seeking Independence in Coaching 01:08:05 Employment Regulations Hinder Productivity 01:12:08 The "Unneeded Feeling" Dilemma 01:17:08 Dave the Car Guy Updates…
 
Christian Mosley joins Jimmy Purdy to talk about automotive repair shop marketing. Christian talks about the pros and cons of social media how many shops have found wide success online. Jimmy shares his experience offering no-cost inspections to improve customer retention, saying that their retention rate increased significantly. The bottom line, though, is that quality work and good processes are essential in long-term customer relationships. 00:00 Understanding Client Lifetime Value 08:29 Targeted and Broad SEO Strategy 12:42 "Building a Self-Sustaining Business" 18:37 Convenience vs. Personal Interaction 25:49 Unexpected Positive Impressions Matter 29:18 Pre-Digital Marketing: Mailers and Tracking 32:14 Optimizing Repair Specials Timing 42:12 Reducing Resistance Increases Success 47:03 "Finding the Right Customer Fit" 50:25 Prioritize Quality Over Marketing 54:48 Business Audit and Digital Review 58:44 Comprehensive Digital Marketing Solutions…
 
In this episode of The Gearbox Podcast, Jimmy Purdy and Mike Allen talk about adaptability in today's industry. Mike shares why he offers free diag and gets into the constant balance between maintaining quality service and achieving growth. Listen to Mike Allen's new podcast "Confessions of a Shop Owner" HERE 00:00 Rural Store to Automotive Career 04:13 College Dropout Party Life 07:59 "Anomaly and Natural Selection in Business" 10:33 Assessing Growth and Contentment 14:32 Diagnostic Compensation Unchanged 19:10 Two Possible Conversation Outcomes 20:34 Owner Operators' Confidence Struggle 23:10 Value of Paid Coaching vs. Free Info 28:29 Scaling Business Challenges 30:19 Overvalued Small Business Reality Check 34:25 Cash Flow and Cars Debate 36:49 Technician's Emotional Roller Coaster 40:03 Scaling Challenges and Service Quality 43:19 Customer Relations Impact Warranty Perception 46:00 Evening Party Plans…
 
Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners. 00:00 "Gearbox Podcast: Automotive Journeys" 05:42 Setting Customer Expectations as Advisors 07:17 Flexible Collaboration in Auto Shops 09:50 Streamlining Diagnostic Time Approval 14:42 Improving Diagnostic Processes in Shops 19:46 Handling Customer Complaints 22:44 Embracing Mistakes for Growth 23:46 Effective Communication in Shops 28:53 Balancing Car Repair vs. Replacement 30:55 "Comprehensive Car Inspection Sales Strategy" 34:43 "Balancing Human Touch in Sales" 38:49 DIY Auto Troubleshooting Tips 42:46 Finding Comfortable Terminology 45:46 Training Service Advisors on Brake Maintenance 49:00 Positive Feedback Journal 50:33 Global Auto Industry Coaching Classes…
 
Todd Westerlund is an industry vet. Over 15 years of technical experience and more than 18 years in the repair shop coaching. Todd is a believer in opening your shop seven days a week for ultimate customer service. He also shares advice on how to make your processes more efficient. 00:00 Industry Insights & Training 07:25 Technician's Journey: 15 Years Experience 10:46 Hands-On Training Initiative 20:16 Flexible Work Schedules Benefit All 23:15 Balancing Technician Ego and Client Needs 29:42 Problem Solving in Auto Repair 33:42 Overwhelmed by Work Demands 38:17 Investing in Employees' Future 42:25 "Streamlining Inspection Process" 47:43 "Confession About Car Brake Negligence" 56:42 "Prioritizing Morally Right Hospitality" 58:03 "Open Invitation despite Poor Reviews" 01:05:55 Welcoming Shop Tour Experience 01:12:05 Call Center Amplifies Pre-booking Revenue 01:16:06 "Shops Boost Sales with Callbacks" 01:19:14 Bones: Protection Against Slips…
 
Jimmy talks with Kingston and Ava about their family-run transmission business at AAPEX 2024. Ava shares her journey in office management and how she's learned hands-on and gotten pretty good at multitasking. Kingston is excited about the technical side of the business, and even though he's in the 8th grade, he loves rebuilding transmissions. 00:00 Transitioned from packaging to office management tasks. 05:51 Mom suggests learning web design for marketing. 08:49 Working for Dad's business is fulfilling. 11:53 Inspect and test cores, then box them. 15:02 Memorize, build, clean, polish, update, test, ship. 18:45 AAPEX is such a cool place, but you don't see many kids. 19:27 Great ATRA Expo-Apex combo boosts knowledgeable discussions.…
 
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