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Rise of the “keyboard-first” generation
Manage episode 241440711 series 2505011
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss their latest thoughts on how to build successful product at scale.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
Manage episode 241440711 series 2505011
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss their latest thoughts on how to build successful product at scale.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
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1 DeepSeek, Agents, and the Future of AI with Benedict Evans 47:29

1 Intercom on Product: How we became an AI-first company 46:14

1 Mastering SaaS metrics with Equals CEO Bobby Pinero 37:26

1 Beyond the AI hype: Understanding technological transformation with Benedict Evans 25:43

1 Off Script: Imagining the next era of customer service 20:08


1 Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC 56:38


1 Off Script: Reinventing customer service with AI 26:57

1 Making the jump from B2C to B2B product management 27:16

1 Off Script EP2 Teaser: Into the future with AI-first Customer Service 1:16

1 Introducing Off Script: Des Traynor on the AI revolution 26:53

1 The evolution of product management in the age of AI 40:51

1 How to design standout products in an AI world 26:24
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