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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
1 #697: Building the total experience for customers with AJ Joplin, Forrester 24:10
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LikedDoes your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Best of Extra Point 2024: Semester Based Scheduling
Manage episode 457418321 series 2399620
Content provided by SalesFuel, Inc., C. Lee Smith, and Audrey Strong. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SalesFuel, Inc., C. Lee Smith, and Audrey Strong or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This week, we're diving into a fresh approach to setting sales goals that could change the way you think about time management. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com
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335 episodes
ShareManage episode 457418321 series 2399620
Content provided by SalesFuel, Inc., C. Lee Smith, and Audrey Strong. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SalesFuel, Inc., C. Lee Smith, and Audrey Strong or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This week, we're diving into a fresh approach to setting sales goals that could change the way you think about time management. Gain valuable insights on leadership and team dynamics with host Chip Gray.
Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Manage Smarter
1 282: Sabbaticals and Career Breaks with Laura Nguyen 22:30
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Play Later Play Later Lists Like LikedLaura Nguyen is an accomplished marketing executive and entrepreneur with a rich background in data-driven marketing, digital marketing, and communications for Fortune 500 companies. She is the author of 'Career Break Compass: Navigating Your Path to a Balanced Life Through Intentional Time Off,' a book that explores the transformative potential of career breaks. Laura is also a certified executive coach, dedicated to helping mid-career high-achieving leaders transition from burnout to balance through her coaching programs and online community. " 84% of millennials plan to take a career break, highlighting a shift in work-life balance priorities. But only 17% of organizations globally have a formal sabbatical program, offering a unique opportunity for companies to support employee well-being." - Laura Nguyen Key Takeaways: -Various types of career breaks and pros and cons -How career breaks can be leveraged for personal and professional growth -How to recognize signs of burnout in both you and your employees -How to handle requests as a leader for a career break ARE YOU BURNED OUT? TAKE LAURA'S BURNOUT QUIZ https://www.lauranguyen.co/resources CONNECT WITH LAURA NGUYEN https://www.lauranguyen.co/ https://www.linkedin.com/in/lauran546/ BOOK: "Career Break Compass: Navigating Your Path to a Balanced Life Through Intentional Time Off" https://www.amazon.com/Career-Break-Compass-Navigating-Intentional/dp/1685557325 CONNECT WITH MANAGE SMARTERE, LEE AND AUDREY · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith CONNECT WITH SALESFUEL · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #careerbreak #sabbatical #leaveofabsence #careerburnout #worklifebalance #overworked #workburnout #timeoff #personalgrowth #burnedout Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Fix What's Not Selling to Scale Your Business 3:42
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Play Later Play Later Lists Like LikedI'm Chip Gray and this week, we're talking about something that every business leader needs to master: fixing what's not selling to scale your business. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're exploring some fascinating insights from Mary Ann Pruitt, the CEO and President of Mosaic Media. Mary Ann has a wealth of experience in media strategy, and she’s sharing some golden nuggets on how women leaders are making waves in the business world. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 281: Mastering Sales Leadership with Derek Johnson 26:11
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Play Later Play Later Lists Like LikedDerek Johnson, author of 'The Strategic Sales Leader,' shares his insights on sales leadership, internal politics, and strategic execution. With a background in military and sales, Derek discusses the challenges of managing team dynamics and the importance of a clear vision. Learn practical tips for aligning your sales team and overcoming common obstacles in this insightful episode. "You can either light a fire underneath someone, or you can ignite a fire within someone. The BHAG, the Big Hairy Audacious Goal, is the vision you set forth. The vision is the why." - Derek Johnson KEY TAKEAWAYS: -How to manage internal politics, which is the biggest issue in sales -Overcoming salespeople who are resistant to change -How to find your key players within your existing team -Finding clear vision when there isn't agree on the big team goals and KPIs CONNECT WITH DEREK JOHNSON https://www.instagram.com/hardcoreleaders/ https://www.linkedin.com/in/derek-j-404b7/ CONNECT WITH MANAGE SMARTER AND OUR HOSTS · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith CONNECT WITH SALESFUEL · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #sales #salescred #salescredibility #cleesmith #derekjohnson #salesleadership #salesskills #salestips #officepolitics Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about a game-changer in hiring: behavioral assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about an important topic for your sales team: leading instead of selling. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 280: Navigating AI's SEO Changes with Corey Morris 22:47
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Play Later Play Later Lists Like LikedCorey Morris, author of 'Digital Marketing Success Plan,' delves into the evolving world of digital marketing. He discusses the impact of AI on SEO, the rise of zero-click searches, and the importance of quality over quantity in lead generation. Learn how to adapt to changes in Google's first page dynamics and leverage AI for effective digital marketing strategies. "We have to be working smarter and not harder. So doing things the long way, the manual way, and or the expensive because it hasn't been made efficient by AI ways will be in trouble." - Corey Morris Key Takeaways: -What is the impact of zero-click searches on SEO? -How to adapt marketing strategies with new AI in SEO -Managing lead nurturing to adjust to AI in SEO -Managing the future of marketing with digital integration Connect with Corey Morris https://voltage.digital/ https://voltage.digital/corey-video-mtg https://www.linkedin.com/in/coreymorris/ https://www.facebook.com/voltagekc Connect with Manage Smarter and its hosts!!!! · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #AI #marketing #artificialintelligence #SEO #searchengines #google #bing #yahoo Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something that can make or break your business: rebranding. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something every business leader needs to know—how to spot the sales star on your team. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 279: Nonprofit Challenges with James Misner 25:02
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Play Later Play Later Lists Like LikedIn this insightful episode, James Misner, founder and CEO of The Kipos Group, delves into the unique challenges faced by nonprofit organizations. With over 16 years of experience, James shares his expertise on leadership, team building, and fundraising strategies. He emphasizes the importance of major donors, transparency, and effective communication to build trust and sustain nonprofit growth. James also discusses his eight-week fundraising accelerator program designed to help nonprofits optimize their strategies. "Nonprofit folks aren't money driven. They're driven by this deep desire to solve really unsolvable problems in the world, problems that business hasn't figured out how to monetize, and how government just can't solve." - James Misner Key Takeaways: -For profit vs. nonprofit differences for managers -How can nonprofits rebuild trust after a scandal? -Managing unique personality traits of nonprofit leaders -How should nonprofits manage donor relationships to improve retention Connect with James Misner https://thekiposgroup.com/ Connect with Manage Smarter and its hosts!!!! · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #nonprofitmanagement #nonprofits #thekiposgroup #jamesmisner #managesmarter #managers #cleesmith Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're tackling a topic that can make or break your business: hiring the right people. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're talking about something that's reshaping the business landscape: AI readiness. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 278: Influencing Your Boss with Elaina Zuker 21:46
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Play Later Play Later Lists Like LikedElaina Zuker, author of 'Seven Secrets of Influence,' shares her expertise on influencing your boss and mastering workplace dynamics. Discover the importance of understanding influence styles and adapting communication to match your boss's preferences. Elaina offers practical tips for enhancing your influence skills, making this episode a must-listen for anyone looking to improve their leadership and workplace relationships. "If your boss says something like, 'I want to get that out by Friday,' and you take just a few minutes to ask more, you can get very, very clear about what is expected of you." - Elaina Zuker KEY TAKEAWAYS: -What is the key to influencing your boss effectively? -How entrepreneurs become more influential in their trade organizations -Apply the "like likes like" principle -What is the role of attentiveness in the Seven Secrets of Influence? Connect with Elaina Zuker https://ezinfluence.com Connect with Manage Smarter and its hosts!!!! · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #HR #influence #influencingyourboss #workplaceinfluence #salescred #managesmarter #workplace Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week we're talking about how to express empathy through digital platforms. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something that might just change the way you think about welcoming new hires. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 277: Supply Chain Management with David Carroll 24:26
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Play Later Play Later Lists Like LikedIn this episode, we dive deep into the intricacies of supply chain management with David Carroll, author of 'The Only All-in-One Way to Fix Your Supply Chain.' David shares his insights on transforming supply chains from being siloed and chaotic to fully integrated systems. He emphasizes the importance of leadership in utilizing ERP systems like SAP to streamline operations. Discover how AI and master data play crucial roles in modernizing supply chains and why leadership is key to successful digital transformation. Whether you're dealing with supply chain disruptions or looking to improve efficiency, David's expertise offers valuable guidance. Tune in to learn how to make your supply chain an unstoppable force in today's competitive market. "At least on average, 70 to 75% of all digital transformations fail. And one of the biggest reasons is leadership. If you haven't got the strength and leadership to say, we're not going to do that, we are going to now, literally get rid of all of our spreadsheets so that I as the CEO or, you know, a senior vice president of supply chain or whatever the C that, you know, the C suite, we need to be able to use one system of record to improve things." - David Carroll Key Takeaways -What is the primary issue with supply chains and how can it affect managers and leaders? -What role does AI play in supply chain management? -What industries are still facing supply chain issues? -How can you improve your supply chain? What's the importance of leadership in driving this transformation and ensuring that all departments are aligned? Connect with David Carroll www.davidgcarroll.com www.linkedin.com/in/davidgcarroll Connect with Manage Smarter Hosts · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #supplychain #logistics #managesmarter #teamtrait #davidcaroll #business #supplychaindisruption #businessproblems #inventory #fulfillment Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about a tool that can revolutionize your hiring process: personality tests. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Using HR Data Analytics to Improve Retention 4:16
4:16 Play Later Play Later Lists Like Liked4:16
Play Later Play Later Lists Like LikedThis week, we're talking about how data analytics in HR can be a game-changer for improving employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 276: Outcome Driven Innovation with Tony Ulwick 23:26
23:26 Play Later Play Later Lists Like Liked23:26
Play Later Play Later Lists Like LikedUnlocking Innovation with Tony Ulwick Tony Ulwick, author of 'What Customers Want,' discusses the Outcome-Driven Innovation process and the Jobs-to-be-Done theory. He explains why 90% of new products fail and how his approach achieves an 86% success rate by focusing on unmet customer needs. Discover how AI intersects with innovation and the role of management in fostering a data-driven culture. "People don't want the quarter-inch drill, they want the quarter-inch hole. The shift in mindset is like, we are not solution creators, we are problem solvers." - Tony Ulwick Key Takeaways: -What is Outcome-Driven Innovation (ODI) and why is it important? -How does the 'Jobs-to-be-Done' framework enhance product development? -Why do 90% of new products fail according to Tony? -What role does management play in successful innovation? -How can AI be integrated into the innovation you're creating as a manager? #managers #managesmarter #innovation #ai #artificial intelligence #productdevelopment #outcomes #businesssuccess Connect with Tony Ulwick https://strategyn.com/ https://www.linkedin.com/in/tonyulwick/ Connect with Manage Smarter and its hosts · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something that can make or break your business: developing a great team. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about a game-changer in the hiring process: pre-employment tests and assessments. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 275: Empowering Introverts with Sharissa Sebastian Deppen 28:41
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Play Later Play Later Lists Like LikedSharissa Sebastian Deppen is the CEO of Leadership Mastery Alliance; a company specializing in supporting introverted servant leaders who are women in corporate leadership. She's a leadership and executive coach with an MBA, MSc in Technology Leadership and her PCC Certification from the International Coaching Federation (ICF), as well as a Myers Briggs Certified Practitioner. She has 15+ years of corporate leadership experience in addition to coaching several Fortune 100 leaders and executives. "Introverts make up over 40% of leaders in the corporate space, challenging the stereotype that leadership is dominated by extroverts. Introverts tend to be very good with one-on-one relationships. So they're very good listeners. They're gonna lean in and listen and pay attention. They take in a lot from the environment and then they internally process." - Sharissa Sebastian Deppen Key Takeaways: -Unique strengths of introverts in leadership role -How can introverts manage their energy in a demanding work environment -How introvert leaders can make sure they aren't passed over for promotions and how to self-advocate -Can introverts be successful in sales roles? -Tips for how introverts should cope with increased stress as they climb the professional ladder as leaders Connect With Sharissa Sebastian Deppen www.leadershipmasteryalliance.com https://www.instagram.com/introvertedservantleader/ https://www.linkedin.com/in/sharissasebastian/ https://www.youtube.com/channel/UCXx6J3Igqq_Odvl_I2fjzPg Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're tackling a challenge that many of us face: employee engagement and retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about the power of teamwork in B-to-B sales. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
Faisal Hoque is a globally recognized management thinker and technologist, celebrated as an award-winning entrepreneur and innovator. With nearly 30 years of cross-industry success, he is the founder of Shadoka, Next Chapter, and other companies. Hoque is a three-time winner of the Deloitte Technology Fast 50 and Fast 500 Awards and a three-time Wall Street Journal bestselling author. He is the author of the book, 'Transcend: Unlocking Humanity in the Age of AI.' Faisal Hoque explores the ethical, legal, and economic impacts of AI on management and employment. He discusses preserving humanity and empathy in an AI-driven world and introduces frameworks to navigate AI responsibly. “The care element of it is that governance piece of it, right? Meaning, how do you care about the humanity so that you can apply the right governance, right law, and light empathy so that you cannot, you know, you don't destroy yourself, your community, and society as a whole.” – Faisal Hoque Key Takeaways -What is going to be AI's impact on jobs and managers? -How should managers protect intellectual property in the age of AI? -What frameworks should managers use for navigating AI's challenges? -Can AI have any positive effects of managers involved in sales and marketing -How transparent should leaders and managers be with employee about AI usage by executives? Connect with Faisal Hoque https://faisalhoque.com/ https://www.facebook.com/faisalhoque.hoque/ https://www.linkedin.com/in/faisalhoque/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're tackling a topic that's buzzing in every boardroom and coffee shop: the credibility of AI. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 273: Respectful Disagreement with Justin Jones-Fosu 24:24
24:24 Play Later Play Later Lists Like Liked24:24
Play Later Play Later Lists Like LikedIn this insightful episode, Justin Jones-Fosu, author of "I Respectfully Disagree: How to Have Difficult Conversations in a Divided World," shares his expertise on navigating challenging conversations. Justin Jones-Fosu is the founder and CEO of Work Meaningful, a company dedicated to helping organizations create cultures of belonging and inclusion. He is a prolific speaker, delivering 50 to 60 talks a year, and is known for his engaging and insightful presentations. Justin is also an accomplished author, with his book 'I Respectfully Disagree: How to Have Difficult Conversations in a Divided World' offering a guide for navigating tough conversations at work and beyond. “We can vehemently disagree with someone's ideology and yet still passionately pursue their humanity.” – Justin Jones-Fosu Key Takeaways -What is the first step in having difficult conversations? -How can leaders encourage open disagreement in the workplace? -What is the 'Power of 3' in conversations? -How should you handle a conversation that turns disrespectful? - -What is a common mistake leaders make in disagreements? #workplace #humanresources #hr #difficultemployees #workplaceculture #managers #SalesCred #AdMall #TeamTrait #managesmarter #salesfuel #cleesmith Connect with Justin Jones-Fosu https://workmeaningful.com/ https://www.linkedin.com/in/iworkmeaningful/ https://www.amazon.com/Respectfully-Disagree-Difficult-Conversations-Divided/dp/152300651X Connectwith Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Employees Leave Managers - Not Companies 4:39
4:39 Play Later Play Later Lists Like Liked4:39
Play Later Play Later Lists Like Likedthis week, we're tackling a topic that hits home for many of us: why people leave managers, not companies. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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1 272: Integrity in Sales - The Mindset with Mark Hunter 26:33
26:33 Play Later Play Later Lists Like Liked26:33
Play Later Play Later Lists Like LikedMark Hunter is a renowned expert in the field of sales, known for his extensive experience and insightful perspectives on sales strategies and mindset. With over 15 years in sales and marketing divisions of three Fortune 200 companies, Mark has led significant projects, including the creation of a new 200-member sales force. He is the author of several influential books, including 'High-Profit Prospecting,' 'High-Profit Selling,' and 'A Mind for Sales.' Mark's approach to sales is not just as a profession but as a lifestyle, emphasizing the importance of mindset and integrity in prospecting. His expertise has made him a sought-after consultant and speaker across five continents and 29 countries, earning him the Certified Speaking Professional designation and an induction into the Sales Hall of Fame. “Your mindset is, I think it's more important than the process. Sales is what we do for someone , that's where we're now focused on the outcome. In the absence of trust, price is everything.” – Mark Hunter Key Takeaways -What are the two most important ingredients for success in sales? -How important is mindset compared to process in sales -What does 'prospecting with integrity' mean? -How can sales managers identify candidates with the right mindset before hiring? -What is the role of trust in sales? #employeeengagement #HR #sales #salesmindset #salestips #salesprospecting #salescred #salescredibility #SalesFuel #AdMall #TeamTrait #salesintegrity #valueselling #salesstrategy #salesmetrics #saleshiring Connect with Mark Hunter https://thesaleshunter.com/ https://www.linkedin.com/in/markhunter/ https://www.facebook.com/MarkJamesHunter Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
I'm Chip Gray and this week, we're talking about the traits that truly make a candidate stand out in the hiring process. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
I'm Chip Gray and this week, we're talking about a skill that's often overlooked but absolutely crucial for sales managers: self-control. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 271: Viking Code Leadership with Anders Indset 34:38
34:38 Play Later Play Later Lists Like Liked34:38
Play Later Play Later Lists Like LikedIn this episode, we delve into the fascinating insights of Anders Indset, a renowned business philosopher and author of 'The Viking Code: The Art and Science of Norwegian Success.' Anders shares his unique perspective on the intersection of business and philosophy, emphasizing the importance of micro ambitions and self-trust in leadership. Discover how the principles of the Viking Code can transform your approach to management and leadership, fostering a culture of trust and innovation. Join us as we explore the art of balancing individualism with collectivism, and learn how to navigate the complexities of modern business with a philosophical edge. "Vulnerability is the birthplace of innovation and creation. It's a birthplace of building healthy relationships. In a world of reaction, we need to figure out that we can create a space of reflection and think what is a plausible future." - Anders Indset Key takeaways include: 1- What is the essence of The Viking Code according to Anders Indset? Anders explains that The Viking Code is more than just a set of seven steps; it is a life philosophy centered around the vitality of life. It emphasizes living an active life and applying its principles to leadership, business, and personal growth. 2 -How does Anders Indset view the role of trust in business? Anders discusses the importance of trust and self-trust in leadership, emphasizing that vulnerability and authenticity are key to building strong relationships and fostering innovation. 3-What is Anders Indset's perspective on risk-taking and the future of technology? Anders argues that business leaders need to embrace risk-taking by understanding the potential of emerging technologies and anticipating future trends. He believes that technological progress will continue to accelerate, and leaders should focus on creating rather than just reacting to changes. 4-What advice does Anders Indset give to salespeople for building credibility and trust? Anders advises salespeople to practice self-trust and connect with people using the principles of ethos, pathos, and logos. He emphasizes the importance of having small measurable goals, being micro-ambitious, and maintaining a playful and lively approach to engage prospects effectively. #leadership #philosophy #AI #VikingCode #AndersIndset #sales #technology #salespeople #SalesFuel #TeamTrait #AdMall Connect with Anders Indset https://andersindset.com https://de.linkedin.com/in/andersindset Connect with Manage Smarter Co-Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Extra Point: Improving Your Leadership Development 5:09
5:09 Play Later Play Later Lists Like Liked5:09
Play Later Play Later Lists Like LikedThis week, we're talking about something that's crucial for any organization aiming for success: leadership development. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about something every business leader needs to get right: hiring. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 270: Overcoming Imposter Syndrome with Summer Craig 21:20
21:20 Play Later Play Later Lists Like Liked21:20
Play Later Play Later Lists Like LikedSummer Craig is the President and CEO of the Craig Group , a business growth advisory firm. With over 20 years of experience in digital marketing, she is a seasoned expert in driving revenue growth for multimillion-dollar companies. Summer specializes in leveraging technology, integrating sales and marketing, and aligning organizations for sustainable business growth. Her expertise extends to working with private equity-backed businesses to lead large in-house teams. Beyond her professional achievements, Summer is also an avid mountain climber, having conquered peaks like Mount Kilimanjaro and Mount Rainier, which she uses as metaphors for overcoming challenges in business and life. "You don't have to have done it. You don't have to know, but you have to be smart enough to figure it out and maybe go find help or admit that you need help and go solve the problem." - #SummerCraig KEY TAKEAWAYS: -How can professionals overcome imposter syndrome? Summer suggests focusing on what you are good at and leveraging your unique skills to overcome challenges. She believes that identifying and utilizing your strengths can help mitigate feelings of inadequacy and build confidence. -What role does vulnerability play in leadership? Summer argues that admitting when you haven't done something before can actually enhance your credibility as a leader. She believes that showing vulnerability and a willingness to learn can foster trust and collaboration within a team. -How can climbing mountains teach business professionals about overcoming challenges? Summer shares that climbing mountains like Mount Rainier taught her the importance of teamwork and humility. She believes that tackling difficult tasks outside of your comfort zone can provide valuable life lessons and build resilience. -What is a key strategy for managing imposter syndrome in teams? Summer recommends hiring individuals who have the ability to figure things out and encouraging open communication. She stresses the importance of creating an environment where team members feel comfortable admitting when they need help and are supported in finding solutions. #leadership #impostersyndrome #workplace #csuite #teamwork #salesfuel #admall #teamtrait Connect with Summer Craig https://www.craiggroup.io/ https://www.linkedin.com/in/craigsummer/ Connect with Manage Smarter and its hosts!!!! · Website: https://salesfuel.com/manage-smarter/ · LinkedIn: https://www.linkedin.com/in/audreystrong/ · LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X Audrey https://x.com/tallmediamaven Lee https://x.com/cleesmith Connect with SalesFuel · Website: https://salesfuel.com/ · Twitter: https://x.com/SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about a topic that's crucial for any leader aiming to empower their team: trust. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
This week, we're talking about what it takes to be a credible sales manager that your team can truly trust. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 269: Navigating Crisis or Unexpected Change with Kon Apostolopoulos 27:07
27:07 Play Later Play Later Lists Like Liked27:07
Play Later Play Later Lists Like LikedKon Apostolopoulos or Coach Kon is the Founder & CEO of Fresh Biz Solutions. This Human Capital Management consulting group provides performance improvement and training solutions to help organizations develop their people, improve business results, and benefit from a comprehensive talent management strategy. He is also the author of the best-selling book, “The Engagement Blueprint: Building a Culture of Commitment and Performance.” His first book, “7 Keys to Navigating a Crisis: A Practical Guide for Emotionally Dealing with Pandemics & Other Disasters” , helped establish him as a Thinkers 360 Global Top-50 Thought Leader . When not working with business leaders, “Coach Kon” gives back to his community by developing young soccer players in local, state, and Olympic Development Programs. “How do we deal with unexpected change? And crisis can take many forms, as you know, there are personal crises, there are professional crises. There are, there's never a shortage of them. And what seems like a day-to-day kind of occurrence to some people seems it's a much bigger deal for others. And so we have to learn how to apply those skills. That Winston Churchill quote that you mentioned truly illustrates the power of resilience. And resilience is getting to that other side and knowing that you can do that.” – Kon Apostolopoulos Key Takeaways include: What are the most common crises businesses face? Kon mentions that businesses often reach out when things have gone south, particularly in the people space. He highlights crises such as poor communication, lack of cultural alignment, and inadequate succession planning as common issues that leaders face. How can leaders navigate a crisis effectively? Kon emphasizes the importance of having a roadmap for crisis management, which includes self-care, mindfulness, and flexibility. He uses the analogy of a palm tree to illustrate the need for adaptability and resilience during challenging times. What role does communication play in managing crises? Kon stresses that effective communication is crucial, especially in larger organizations. He suggests that leaders should engage employees by explaining the 'why' behind decisions and fostering open channels of communication to build trust and understanding. How should leaders address the fear of AI among employees? Kon advises that leaders should focus on building trust and emphasizing the unique human traits that machines cannot replicate, such as ethics, intuition, and creativity. He suggests that familiarizing employees with AI and involving them in discussions can help alleviate fears. What is the leadership paradox in modern management? Kon introduces the concept of the leadership paradox, where leaders need to balance empathy with setting boundaries and managing outcomes instead of outputs. He highlights the importance of using technology to enhance human interactions and focusing on results rather than effort. #employeeengagement #HR #workplaceculture #unhappyworkers #productivity #workplace #humanresource #recruiting #hiring #retention #jobhoppers #businesscrisis #crisis #hrcrisis #failingbusiness Connect with Coach Kon https://www.freshbizsolutions.com/ https://x.com/Kon_Ap https://www.linkedin.com/in/coachkon/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C.Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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1 Best of Extra Point 2024: Building Team Cohesion Through Joy 5:25
5:25 Play Later Play Later Lists Like Liked5:25
Play Later Play Later Lists Like LikedThis week, we're discussing how managers can build team cohesion through joy. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Best of Extra Point 2024: Semester Based Scheduling 4:20
4:20 Play Later Play Later Lists Like Liked4:20
Play Later Play Later Lists Like LikedThis week, we're diving into a fresh approach to setting sales goals that could change the way you think about time management. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 268: AI in Talent Development/Training with Andrew Barry-BEST OF 22:15
22:15 Play Later Play Later Lists Like Liked22:15
Play Later Play Later Lists Like LikedAndrew Barry is a seasoned expert in learning and development, with a rich background that includes executive roles at global organizations such as KPMG. He is the founder and CEO of Curious Lion, a company dedicated to high-performance leadership and learning. Andrew and his team have successfully developed thousands of leaders at prominent clients like Workday, Pinterest, IMG, and USAA. His innovative approach to corporate training is heavily influenced by his experience as a mentor in the 'Write of Passage' writing course, which he describes as the best cohort-based training program he has ever been a part of. In this episode, Barry delves into transformative learning and leadership. He discusses the role of curiosity, adaptive intelligence, and AI in training programs. Barry also offers practical tips for managers to foster continuous learning and align personal growth with business objectives. Discover how to create high-performance teams and navigate today's corporate complexities. Key Takeaways: -Learning as Transformation: Learning isn't just about transferring information; it's about transforming the learner. Managers need to focus on lifelong learning philosophies, especially in the age of AI, to ensure continuous growth and development. -Curiosity-Driven Development: Managers should identify what their team members are curious about and align these interests with business objectives. -Effective Use of After Action Reviews: Conducting thorough after-action reviews by unpacking stories from all team members can lead to better learning outcomes. -Role of Emotional Presence in Leadership: Instead of focusing on executive presence, leaders should aim for emotional presence. Being authentic, vulnerable, and having a strong point of view can make leaders more effective and increases credibility. "Learning isn't the transfer of information, it is the transformation of the learner. Information used to be power. Knowledge is still power. But really, I think it's forced us to think a lot about what is the difference between information and knowledge." - Andrew Barry #learning #professionaldevelopment #training #AI #artificialintelligence #knowledge #knowledgetransfer #credibility #leaders #managers #CEO #talentdevelopment Connect with Andrew Barry https://curiouslionlearning.com/ https://www.linkedin.com/in/realandrewbarry Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Best of Extra Point 2024: Running Better Meetings 4:41
4:41 Play Later Play Later Lists Like Liked4:41
Play Later Play Later Lists Like LikedThis week, we're discussing a topic that causes issues for a lot of managers: running better meetings. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Manage Smarter
1 Best of Extra Point 2024: Mastering Employee Retention 4:32
4:32 Play Later Play Later Lists Like Liked4:32
Play Later Play Later Lists Like LikedThis week, we're tackling a topic that every manager needs to master: employee retention. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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