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Late Cancel Fees: How to Protect Your Studio Without Losing Loyal Clients
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In this episode of The Pilates Business Podcast, host Seran Glanfield tackles a hot topic for boutique fitness studio owners: late cancel and no-show fees. If you've ever felt awkward charging these fees — especially to your loyal clients — you’re not alone! With cancellation policies now becoming the norm in the industry, how you structure and communicate yours can make a huge difference to your studio’s revenue, retention, and community culture.
Seran shares what’s working at top studios across the U.S., how to balance fairness with accountability, and the simple steps you can take to protect your revenue while keeping your clients happy. Whether you run a Pilates studio, barre, or yoga business, you’ll walk away with practical ideas to streamline this tricky area of operations.
Tune in and discover how to confidently implement a cancellation policy that supports your brand and strengthens client relationships — without the stress!
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Chapters
1. The No-Show Fee Challenge (00:00:00)
2. Why Cancellation Policies Matter (00:04:28)
3. Current Industry Trends and Fee Standards (00:07:38)
4. Clear Communication Prevents Client Surprises (00:12:10)
5. Balancing Structure with Humanity (00:16:34)
6. Key Takeaways and Implementation Tips (00:21:12)
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