The era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle)

Questions for now - Compelling perspectives on digital CX

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On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

According to TELUS Digital research, 62% of consumers would choose a more personalized experience over a faster experience. But despite the demand, the BCG Personalization Index indicates that only one in 10 companies are delivering personalization effectively.

Our expert guests break down what makes a personalization strategy successful and speak to how top brands are driving these initiatives with AI to increase their lead over competitors.

Listen for the compelling insights of Mark Abraham, managing director and senior partner at Boston Consulting Group and co-author of Personalized: Customer Strategy in the Age of AI, and David Caudle, vice president, strategic transformation at TELUS Digital.

Visit our website to learn more about TELUS Digital.

25 episodes