Crafting Your Client Communication Protocol

Serve Scale Soar®

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1+ y ago 20:06

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Clear and effective communication is essential for the success of any business, especially when providing 1:1 services. Let’s explore what clear communication looks like and its critical role in creating thriving freelance and ad management businesses.

Communication breakdowns can lead to misunderstandings and frustrations for both the client and the service provider. To navigate this, we’ll go over a tried and tested communication protocol, aimed at keeping clients satisfied and businesses thriving. This comprehensive guide to crafting your communication protocol will help you establish strong client relationships, boost revenue, and create a successful business.

Topics Covered In This Episode:

Effective communication is crucial for thriving in a freelance and ad management business.
Having clear systems and processes for communication is vital for scalability and client satisfaction.
Setting clear expectations from the beginning, such as communication frequency and channels, is essential.
Establishing boundaries and enforcing them is key to maintaining a healthy client-provider relationship.
Being prepared for hard conversations, such as addressing scope creep, late payments, and missed deadlines, is crucial for maintaining professionalism.
Personal growth and continuous learning in communication are essential for building better client relationships.
Putting systems and processes in place for handling hard conversations, such as having default templates for responses, can streamline communication and help maintain professionalism and business integrity.

Find the full show notes at: https://brandimowles.com/212

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