How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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Content provided by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Similar to Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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Leading Up is a top-ranking leadership podcast to help you work, lead, and live differently. In Season 7, we’ll shine a light on storytelling, and how it can help aspiring leaders communicate better. Alan Todd, VP of Leadership Development at Udemy, sits down with some of the most thoughtful and exciting leaders, practitioners, and thinkers. Together, we’ll help you unlock your potential and become an even better leader. New episodes drop every Wednesday, so be sure to follow the podcast to ...
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Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Manage episode 462479348 series 3585594
Content provided by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞
Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈
In this episode, here's what you can expect to learn:
How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.
The role of actionable data in improving booking rates and making smarter decisions.
Strategies to create a technology-friendly culture that drives business success.
Insights into hybrid operations with AI agents for better customer experiences.
A deep dive into how Frederick Air boosted booking rates from 75% to 98%.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Connect with us!
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
423 episodes
Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
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Manage episode 462479348 series 3585594
Content provided by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞
Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈
In this episode, here's what you can expect to learn:
How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.
The role of actionable data in improving booking rates and making smarter decisions.
Strategies to create a technology-friendly culture that drives business success.
Insights into hybrid operations with AI agents for better customer experiences.
A deep dive into how Frederick Air boosted booking rates from 75% to 98%.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Connect with us!
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
423 episodes
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Similar to Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Entrepreneurship and business techniques and tips you won't learn in business school.
…
continue reading
Leading Up is a top-ranking leadership podcast to help you work, lead, and live differently. In Season 7, we’ll shine a light on storytelling, and how it can help aspiring leaders communicate better. Alan Todd, VP of Leadership Development at Udemy, sits down with some of the most thoughtful and exciting leaders, practitioners, and thinkers. Together, we’ll help you unlock your potential and become an even better leader. New episodes drop every Wednesday, so be sure to follow the podcast to ...
…
continue reading
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