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Linguistics and Language in GenAI

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Content provided by ServiceNow Insights Podcast and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Insights Podcast and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.

Guests - Roberto Bacci, Midam Kim, Ryan Dux

Host - Bobby Brill

For more information head over to our documentation site.

Subscribe today!

See omnystudio.com/listener for privacy information.

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90 episodes

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Linguistics and Language in GenAI

ServiceNow TechBytes

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Manage episode 411360685 series 2318117
Content provided by ServiceNow Insights Podcast and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Insights Podcast and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.

Guests - Roberto Bacci, Midam Kim, Ryan Dux

Host - Bobby Brill

For more information head over to our documentation site.

Subscribe today!

See omnystudio.com/listener for privacy information.

  continue reading

90 episodes

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