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UX Research and AI with Jessa Anderson
Manage episode 409124711 series 2318117
Content provided by ServiceNow Community TechBytes and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community TechBytes and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions.
We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more.
Guest -
Jessa Anderson - Manager, UX Research, AI Experience Research Department
Episode host -
Bobby Brill
For more information head over to our documentation site.
Subscribe today!
See omnystudio.com/listener for privacy information.
86 episodes
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Manage episode 409124711 series 2318117
Content provided by ServiceNow Community TechBytes and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community TechBytes and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions.
We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more.
Guest -
Jessa Anderson - Manager, UX Research, AI Experience Research Department
Episode host -
Bobby Brill
For more information head over to our documentation site.
Subscribe today!
See omnystudio.com/listener for privacy information.
86 episodes
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Similar to ServiceNow TechBytes
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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continue reading
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…
continue reading
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…
continue reading
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continue reading
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continue reading
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