How &Pizza Thrives with Unique Employee Benefits | Andy Hooper, President &pizza | 013

The Pre-Shift

This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.
What helps set your restaurant apart as an employer? Is it wages, benefits, or how you treat your team? At &pizza, it’s all of it, and they’re growing at a rapid pace despite what many are calling a labor shortage. Learn from &pizza’s President, Andy Hooper about how they’ve been able to lead the charge when it comes to employee experience, how to offer creative benefits and why they haven’t had much trouble hiring these past two years.

00:00 Introduction

02:03 The &Pizza Business Model

03:38 The Part-time vs. Full-time employee Experience

07:32 Employee Retention at &Pizza

09:41 How &Pizza Lives Their Core Values

12:42 &Pizza 's creative employee benefits

18:03 How to Get Real, Honest Staff Feedback

20:45 Hiring Success In a Historic Labor Market

22:56 Advice for Growing Restaurateurs

25:19 Conclusion

About Andy Hooper

Andy Hooper is a restaurant industry veteran with over 15 years of people, operations, brand and technology leadership experience. He has led diverse multi-unit teams for both domestic and international brands, responsible for shaping culture, product and culinary innovation, talent development and guest satisfaction and engagement.

Andy currently serves as President for &pizza, having previously served as Chief People Officer and Chief Operating Officer, since joining the brand in 2018. Prior to &pizza, Andy served as the Chief Innovation Officer and Chief People Officer for Cafe Rio Mexican Grill. In his early career, Andy held a variety of leadership roles in human resources for Burger King Corporation, both domestically and internationally. Andy earned a degree in marketing and human resources from the University of Miami Business School. He and his family live on Capitol Hill in Washington, D.C.

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Chapters

1. Introduction (00:00:00)

2. The &pizza Business Model (00:02:03)

3. The part-time vs. full-time employee Experience (00:03:38)

4. Employee retention at &pizza (00:07:32)

5. How &pizza lives their core values (00:09:41)

6. &pizza 's creative employee benefits (00:12:42)

7. How to get real, honest staff feedback (00:18:03)

8. Hiring success in a historic labor market (00:20:45)

9. Advice for growing restaurateurs (00:22:56)

10. Conclusion (00:25:19)