Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.
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Canada's best entrepreneurs and business people have succeeded, failed, and learned a ton along the way. Now it's time to hear their stories.
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1
Can restaurants survive without traditional tipping? | Katie Button (Reupload) | 063
24:33
24:33
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24:33The restaurant industry has long struggled with the divide between front and back-of-house compensation. In this archive episode of The Pre-Shift Podcast, Chef Katie Button of Cúrate and La Bodega by Cúrate in Asheville reveals how she completely transformed her restaurant's pay structure after the pandemic shutdown. Katie details her journey from …
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1
The people-first culture that drives just 17% turnover at Brasa with Michel Falcon (Reupload) | 062
38:26
38:26
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38:26Building a company culture worth celebrating takes more than just words. In this archive episode of The Pre-Shift Podcast, we revisit our conversation with Michel Falcon, founder and CEO of Brasa Peruvian Kitchen, who shares his journey from management consultant to restaurant entrepreneur. Michel reveals how he built a fast-casual concept with an …
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1
Winning the restaurant hiring game in 2025 with Alice Cheng | 061
41:15
41:15
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41:15Finding and keeping great restaurant staff is harder than ever in 2025. In this episode of The Pre-Shift Podcast, we talk with Alice Cheng, Founder and CEO of Culinary Agents, about how smart restaurants are winning the hiring game. After 13 years of connecting restaurants with talent, Alice breaks down what works. She explains the "missing middle"…
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1
Building skills beyond the kitchen with Justin Khanna | 060
39:50
39:50
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39:50Want to build a restaurant career that doesn't leave you burnt out? In this episode of The Pre-Shift Podcast, we chat with Justin Khanna, a chef who's cooked at some of the world's best restaurants, before switching gears to become an educator and founder of Repertoire. Justin takes us behind the scenes of his days at Per Se and The French Laundry,…
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1
AI marketing strategies that boost restaurant revenue with Josh Kopel | 059
31:54
31:54
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31:54AI is changing the restaurant marketing game in ways that can save you time while boosting your revenue. In this episode of The Pre-Shift Podcast, I chat with Josh Kopel, a Michelin-awarded restaurateur who's truly mastered the marketing side of the business. Josh breaks down how restaurants of any size can use AI tools like ChatGPT to create bette…
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1
Stop fixing light bulbs and start delegating with Avery Ward | 058
45:19
45:19
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45:19Breaking free from being the "superhero" operator can transform your restaurant's future. In this episode of The Pre-Shift Podcast, we talk with Avery Ward, third-generation CEO of Little Italy Ristorante in Groveport, Ohio, about how he turned around his family's struggling business. Avery shares how his tech background helped him implement smart …
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1
Navigating Tariff Uncertainty for Canadian Restaurants with Jay Ashton | 057
38:02
38:02
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38:02Uncertainty seems to be the only certainty in today's restaurant industry. In this episode of The Pre-Shift Podcast, we sit down with Jay Ashton, Canada's Restaurant Guy, to discuss how Canadian restaurants can adapt to tariffs and economic challenges. Jay shares practical strategies from his 35-year career. These go beyond simply raising prices to…
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1
Growing careers (and franchises) at Jeremiah's Italian Ice | 056
33:21
33:21
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33:21For many 16-year-olds, a first job is just a way to make some extra side cash—nothing more than a temporary gig. But for Julianna Blackhurst, a part-time job in high school became the foundation of her lifelong career. In this episode of The Pre-Shift Podcast, we sat down with the Senior Director of Franchise Operations at Jeremiah’s Italian Ice, t…
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1
The end of boring training for restaurants with Arrow Up | 055
42:44
42:44
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42:44What if mandatory training didn’t have to be boring? With creative storytelling and an irreverent approach, ARROW UP Training makes engaging, effective training programs for restaurant teams. In this episode, we’re joined by Jason Berkowitz, the founder and CEO of ARROW UP Training. Jason offers insights into building consistent employee experience…
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1
Insights for serving up restaurant excellence with Square | James Schonzeit, Square, Eric Cacciatore, Restaurant Unstoppable | 054
57:02
57:02
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57:02Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. In this episode, 'Restaurant Unstoppable' host Eric Cacciatorre teams up w…
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1
Building an a kitchen OS | Josh Sharkey, CEO of meez | 053
40:38
40:38
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40:38Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. This episode of the Pre Shift Podcast focuses on Josh Sharkey, the f…
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1
The small town soul behind Pizza Ranch | Ross Groeneweg, Pizza Ranch | 052
22:43
22:43
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22:43Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. In this episode of the Pre Shift Podcast, host D.J. Costantino welco…
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1
Mastering the art of pizza and business | Mike Bausch, Andolini's | 051
33:02
33:02
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33:02Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. Mike Bausch, a certified master pizzaiolo and the brains behind Ando…
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1
Building Chicago's Thattu | Margaret Pak, Chef/Owner | 050
38:54
38:54
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38:54Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. In the latest episode of the Preshift Podcast, host D.J. Costantino …
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1
Fostering community and belonging in the restaurant biz | Ellen Yin, Founder of High Street Hospitality | 049
30:36
30:36
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30:36Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts. In this episode of the Pre-Shift Podcast, host DJ Costantino talks w…
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1
Rethinking Server Pay: The Commission Model Revolution with Zach Feinstein
28:28
28:28
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28:28Traditional tipping is broken, but there's a better way to pay your restaurant staff. In this episode of The Pre-Shift Podcast, we talk with Zach Feinstein, CEO of The Feinstein Group, about the innovative compensation model transforming his Tampa Bay restaurants. Zach explains how implementing a 20% service charge coupled with a commission-based p…
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1
Leadership lessons from Felipe's Taqueria | Pike Howard, CEO | 047
43:04
43:04
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43:04Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts. In this episode, Pike Howard, co-owner and fin…
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1
The fight for psychological safety in food service | Hassel Aviles, Director of Not 9 to 5 | 046
30:25
30:25
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30:25The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams. Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams. On this episode, we’re joine…
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1
Tacos, tequila, and teamwork at Agave & Rye | Chris Britt, COO of Epic Brands | 045
42:36
42:36
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42:36The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams. Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams. In this episode, Chris Britt…
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1
Making pay transparency work in restaurants | Stella Dennig, Co-Owner/GM of Daytrip | 044
31:44
31:44
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31:44In this episode of the Pre-Shift podcast, host DJ dives deep into the intricacies of managing successful restaurant teams with Stella Denig, co-owner and GM of Daytrip Restaurant in Oakland, California. Stella shares insights on building a restaurant prioritizing pay equity, equitable compensation, and a strong internal culture. She discusses their…
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1
How commission-based pay for servers transformed this restaurant | Chad Mackay, CEO of Fire and Vine Hospitality | 043
24:02
24:02
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24:02The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams. Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams. On this episode, we’re joine…
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1
How restaurants exist beyond four walls | Irene Shiang Li, Cofounder of Prepshift & Mei Mei Dumplings | 042
24:04
24:04
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24:04The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams. Host DJ Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams. On this episode, we’re joine…
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1
Can open-book finance work for restaurants? | Ji Hye Kim, Chef/Owner at Miss Kim | 041
25:15
25:15
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25:15The Pre-Shift Podcast presented by 7shifts is a deep dive into what it takes to run great restaurant teams. Host D.J. Costantino covers the restaurant industry with conversations featuring industry leaders and innovators sharing their business growth insights, backgrounds, and valuable lessons on running restaurant teams. On this episode, we’re joi…
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1
How Lula Cafe stays ahead, 25 years in | Jason Hammel, Chef and Owner of Lula Cafe | 040
18:57
18:57
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18:57The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Practical steps for a better staff experience | Kwini Reed, Poppy & Seed | 039
32:18
32:18
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32:18The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
The QUESO code at Condado Tacos | Joe Kahn and Chris Artinian | 038
25:55
25:55
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25:55The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
How Brasa redefines employee experience | Michel Falcon, Founder & CEO of Brasa Peruvian Kitchen | 037
38:05
38:05
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38:05The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Managing Michelin-star restaurant teams | Ron Hsu, Owner of Lazy Betty, Humble Pie, and Juniper Cafe
24:57
24:57
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24:57The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Fine dining to fried chicken success | Eric Huang, Chef/Owner of Peking House | 035
19:08
19:08
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19:08The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Conquering the front and back of house divide with equal pay scales | Katie Button, CEO / Co-Founder of KB Restaurants | 034
24:13
24:13
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24:13The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Family matters in the restaurant business | Eric Scheffer, Scheffer Group | 033
12:12
12:12
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12:12The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
The dynamic culture of care that drives 7leaves | Newton Hoang, 7leaves | 032
23:18
23:18
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23:18The Pre-Shift Podcast presented by 7shifts (formerly The Restaurant Growth Podcast) breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questio…
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1
Crafting careers in restaurants | Kelly Phillips, Destination Unknown Restaurants | 031
16:34
16:34
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16:34The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Inside Bartaco's game-changing growth strategies | Anthony Valletta, President of bartaco | 030
20:58
20:58
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20:58The Pre-Shift Podcast presented by 7shifts breaks down everything you’ve ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses. Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, …
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1
Creating culture that attracts and retains | Danny Meyer + Jordan Boesch | 029
56:25
56:25
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56:25This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. How do you create a restaurant culture that attrac…
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1
How do you know when things need to change? | Adam Lamb, Chef Life | 028
46:03
46:03
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46:03This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. The restaurant business is notorious for being a t…
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1
How Chris Smith scaled Zunzi's with kickass culture | Chris Smith, Zunzi's | 027
39:20
39:20
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39:20This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. Zunzi’s has one promise: to make everyone walk awa…
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1
The journey of Amelie Kang and dry pot cuisine | Amelie Kang, MáLà Project NYC | 026
26:30
26:30
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26:30This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. On the latest episode of the show, we are joined b…
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1
A roadmap for repeat customers | Matt Plapp, America's Best Restaurants | 025
52:04
52:04
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52:04This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. Matt Plapp and his team have been to more restaura…
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1
Inside the tech that drives Carl's Jr. & Hardees | Phil Crawford, CKE Restaurants | 022
38:50
38:50
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38:50This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. Customer loyalty has come a long way from the pape…
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1
Franchise dreams and bus tub discoveries | Mijo Alanis, Beyond Juicery | 021
36:49
36:49
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36:49This episode was originally published as part of the Restaurant Growth Podcast. As of January 2023, it has been rebranded as part of The Pre-Shift Podcast. The information presented may no longer be up-to-date and may differ from the viewpoints and insights on The Pre-Shift Podcast. How do you stay on the pulse of what customers want? By paying clo…
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1
The restaurant trends that defined 2022 | Danny Klein, Food News Media | 020
50:41
50:41
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50:41This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. As editor at Food News Media, Danny Klein has a 30…
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1
Finding grounded certainty in restaurants | Brandon Poole, BrandGabs | 019
33:39
33:39
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33:39Brandon Poole spent his career building national restaurant brands at restaurants like Pita Pit, and now he’s using what he’s learned to help businesses do this same with his new venture, BrandGabs. In this episode, Brandon and DJ discuss the value in creating a brand that drives decisions, how to use it to create competitive advantage, and how to …
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1
How to work *on* your restaurant—not *in* it | Monte Silva, Restaurant Coach | 018
37:07
37:07
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37:07This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. The hospitality industry doesn’t have the best rep…
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1
Unlocking restaurant prosperity | David Scott Peters | 017
31:42
31:42
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31:42This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. This episode of the Restaurant Growth Podcast feat…
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1
A new way to look at restaurant labor costs | Jim Taylor, BenchmarkSixty | 016
28:28
28:28
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28:28This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. The conventional methods of measuring restaurant l…
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1
Expansion Insights for Restaurateurs | Lauren Fernandez, Founder of Full Course | 015
41:31
41:31
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41:31This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. Restaurant growth is the sum of getting a lot of t…
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1
Vertical Kitchens, Digital Dining at ClusterTruck | Charles Wright, VP of Ops | 014
27:27
27:27
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27:27This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. ClusterTruck is not your average restaurant. They …
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1
How &Pizza Thrives with Unique Employee Benefits | Andy Hooper, President &pizza | 013
26:36
26:36
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26:36This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. What helps set your restaurant apart as an employe…
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The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. In short, 15- to 20-minute episodes, you’ll come away with practical tips, new insight, and tactics to help your restaurant grow. Send us a text 📲 Connect w…
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