Sharon Kitzman, President of Dominion DMS, discusses the franchised automotive dealer technology landscape with industry colleagues.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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In this episode of The Dealership Deep Dive, we tackle one of the most overlooked but costly issues facing dealerships today: toll management. From juggling multiple toll agencies to handling mounting fees and fines, managing tolls for service loaners and rentals can quickly turn into a logistical nightmare. Join us as we explore the hidden pain points dealerships encounter, discuss best practices, and highlight solutions that can simplify the process—saving time, money, and stress. Whether ...
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A podcast designed and made to have unfiltered conversations, exciting takes, and conversations about the automotive dealership sector experience, communication, and processes. We look for people in the street and do our best not to get the talking heads from the executive level so we can hear what is going on and how the everyday person sees things.
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The InsideAuto Podcast is hosted by Ilana Shabtay featuring top dealers, GMs, marketers, and entrepreneurs in and out of the automotive industry.
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The podcast for Fixing Under performance and Evolving Leadership in the automotive industry. Bringing the latest in proven strategies and techniques to take your Service Department to the next level. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: [email protected]
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UCDP Ep #74 - Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending
20:49
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20:49In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Deal…
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Talking with the OG of Acquisition Software and How He is Helping Dealers Again Take Control of the STREETS
59:50
59:50
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59:50Welcome to Street Smarts, powered by SmartWolf Consulting, where we tackle the roadblocks and unlock the secrets of success in the automotive industry! I’m your host, Darrell Steed, and today we have an electrifying guest who has been engineering solutions and driving innovation long before his career officially began. Tom Gregg's story isn’t just …
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UCDP Ep #73 – Real-Time Lot Management with Mike Hanna of TrueSpot
22:56
22:56
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22:56In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to u…
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The Resident Car Chick Breaks It Down for the Industry with SmartWolf
1:12:39
1:12:39
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1:12:39Welcome back to Street Smarts, powered by SmartWolf Consulting – the podcast where we talk to the game-changers, the culture shifters, and the doers behind the scenes who make this industry tick. I’m your host, Darrell Steed – and today’s guest? Let’s just say, if operational excellence had a face, it would be hers. I’m talking about none other tha…
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Building a Championship Mentality Through Discipline and Chaos
41:36
41:36
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41:36Welcome to "Street Smarts," powered by Smartwolf Consulting. I'm your host, Darrel Steed. Today, we have the privilege of speaking with a remarkable talent in the world of motorsports: Caleb Heady. Hailing from Shelbyville, Kentucky, Caleb's journey began in go-karts, where he honed his skills and passion for racing. His dedication led him to the …
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It's Time to Explode on Social Media Effectively with Social Grenade
1:07:52
1:07:52
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1:07:52Welcome to Street Smarts, powered by SmartWolf Consulting – the podcast where we cut through the noise, ditch the fluff, and get real about what actually works in the automotive world. I’m your host, Darrell Steed, and today’s episode? Buckle up, because it’s about to get EPIC. Let’s face it – most dealerships treat social media like it’s still 200…
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Understanding Retail and Merchandising to Get Great Results
1:43:59
1:43:59
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1:43:59Welcome to Street Smarts, powered by SmartWolf Consulting! I’m your host, Darrell Steed, and today, we have a truly special guest—Ozzie Gonzalez. Ozzie is a standout in the industry, and I can’t emphasize enough how invaluable he has been over the past five years. Time and again, I’ve turned to Ozzie for insights and strategies that elevate our mut…
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UCDP Ep #72 – Automotive BDC & Fixed Operations with John Traver
47:09
47:09
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47:09In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an excepti…
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Culture, People, AI. Everything is On the Table
1:04:53
1:04:53
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1:04:53I’m your host, Darrell Steed, and today’s episode is tailor-made for C-suite leaders and top-line executives ready to tackle the challenges that come with rapid change and evolving demands. Whether your business is experiencing high client turnover, chaotic operations, underutilized technology, or the complexities of mergers, acquisitions, or scali…
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Welcome back to Street Smarts, the podcast powered by SmartWolf Consulting, where we explore top strategies, insights, and success stories from the brightest minds in the automotive industry. In this episode, host Darrell Steed dives into a critical piece of dealership profitability—inventory management and strategy. Joining us is Mike Jones, a sea…
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Building Relationships and Understanding Arbitration Expertise
1:05:42
1:05:42
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1:05:42Welcome to Street Smarts powered by SmartWolf Consulting! Today, we’re thrilled to introduce a powerhouse of expertise and innovation, Marissa Lillard. As the owner of Nickels LLC, Marissa delivers expert analysis and strategic guidance to wholesale automotive clients, offering insights that transform operations and elevate customer satisfaction. W…
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Our People is Where it Starts and They Need to Matter Ft. Chris Tara-Browne
1:12:54
1:12:54
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1:12:54Welcome to Street Smarts, powered by SmartWolf Consulting. I’m Darrell Steed, your host, bringing over 31 years of experience in the automotive industry. Today, we’re diving into the art of sustainable, purpose-driven leadership with none other than Christopher Tara-Browne—an executive, entrepreneur, and board member with expertise across the autom…
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Community, Giving Back and Connections Ft. Shannon Thompson
1:07:13
1:07:13
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1:07:13Street Smarts with Darrell Steed – where we unpack the strategies, stories, and successes of top performers across industries! Today’s episode is guaranteed to blow your mind as we welcome a true powerhouse of innovation and expertise. With over a decade in the tech sector, Shannon Thompson honed her skills at the cutting edge of technology. She th…
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Our People, Our Customer Than Our Profits Ft. Dennis Gingrich
49:33
49:33
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49:33Welcome to Street Smarts, powered by Smartwolf Consulting! I’m your host, Darrell Steed, and today we’re diving into the world of automotive expertise with an industry veteran. Join me as I chat with Dennis Gingrich, a seasoned executive with a proven track record in business relationship management, planning, and customer service. With his hands-o…
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Used Car Operations, Acquisition, and Strategy: Time To Get in the Game and Off the Sidelines Ft. Brian Krammer
25:18
25:18
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25:18Welcome to Street Smarts, powered by SmartWolf Consulting, where we explore the stories and insights of the automotive industry’s most innovative minds. Today, I’m thrilled to welcome Brian Kramer, EVP at Cars Commerce and General Manager of Accu-Trade. Brian is a trailblazer in vehicle valuation and remarketing solutions for dealers, lenders, and …
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UCDP Ep #71 - Modern Dealership Reconditioning w/ Randy Kobat
14:44
14:44
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14:44In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers…
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Drive, Determination, and Discipline: Don't Make Excuses Just Stay Focused Ft. Amelya Gonzalez
37:17
37:17
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37:17Welcome to Street Smarts, powered by SmartWolf Consulting, where we showcase incredible stories of determination, resilience, and success. Today, we’re honored to introduce Ameyla Gonzalez, a dynamic racer for the Scott Allen Racing Team, proudly sponsored by SmartWolf Consulting. Ameyla is a young woman on a mission—whether she’s blazing through t…
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No Nonsense, No Filters, No Excuses Ft. Peter Smith
1:07:39
1:07:39
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1:07:39Welcome to Street Smarts, powered by SmartWolf Consulting. I’m your host, Darrell Steed, bringing over three decades of automotive industry expertise to today’s conversation. Joining me is Peter Smith, a true disruptor with over 40 years in retail sales. Starting his journey with a car detailing business at just 14, Peter carved a name for himself …
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Understanding the Psychology to Create the Right Experience Ft. Jennifer Jackson-Parvari
58:03
58:03
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58:03Welcome to Street Smarts, powered by SmartWolf Consulting. I’m your host, Darrell Steed. With over 31 years of hands-on experience in the automotive industry, from leading one of the largest public automotive companies as General Manager to my current role as an EDMS Client Training Manager at Cox Automotive, I bring a commitment to excellence in p…
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UCDP Ep #70 - Driving Recall Accuracy with Mark Allen of AutoAp
23:56
23:56
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23:56In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automa…
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How a Customer Looks at Things and Why We Need to Listen Ft. Sarah Molina
42:14
42:14
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42:14Welcome to Street Smarts, powered by SmartWolf Consulting. I’m your host, Darrell Steed, and today, we’re getting a firsthand look at the car-selling journey from a unique perspective. Joining us is Sarah Molina, a loyal, hardworking individual who recently sold her car through a buying center after navigating the open market—and then watching her …
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Don't Miss Out on the Ultimate Used Car Solutions in the Industry Ft. Scott Biehl
1:02:34
1:02:34
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1:02:34Welcome to Street Smarts, powered by SmartWolf Consulting, where we dive into the strategies and stories that fuel success in the automotive industry and beyond. Today, we’re thrilled to have Scott Biehl with us. Scott’s journey began over 35 years ago, rising from salesperson to become the #1 Jaguar Land Rover Dealer in the USA and ultimately the …
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Make the Connection and Don't Hide from the Public Ft. Jen Poudier
58:19
58:19
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58:19Welcome to Street Smarts, the podcast powered by SmartWolf Consulting! I'm your host, Darrell Steed, here to bring you expert insights, real-world experiences, and practical tips from the front lines of the auto industry. Today, I’m thrilled to introduce our guest, Jen Poudrier, Sales Development Manager extraordinaire. Jen understands the unique c…
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Why Don’t We Make Our Employees and Customers the Focus Ft. Ben January
1:08:13
1:08:13
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1:08:13Welcome to Street Smarts, powered by SmartWolf! I’m your host, Darrell Steed, and today we’re diving into the world of business excellence with a true partner in every sense of the word—Ben January. For the past ten years, I’ve had the pleasure of working shoulder-to-shoulder with Ben, and let me tell you, every collaboration feels like magic. He’s…
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UCDP Ep #69 - AI-Powered Recall Platform with Ryan Maher of BizzyCar
24:25
24:25
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24:25In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked wer…
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Strategic Action, Thoughtful Action and 4 Pillars Ft. Benny Franklin
1:07:53
1:07:53
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1:07:53Welcome to Street Smarts, powered by Smartwolf Consulting! I’m your host, Darrell Steed, and I'm thrilled to have Benny Franklin join me today. With over nine years of experience as a Certified Business Coach and Speaker Trainer for The John Maxwell Team, my mission is to empower individuals and organizations to reach their personal and professiona…
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UCDP Ep #68 - Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade
23:25
23:25
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23:25In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insig…
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People, Experience and Care Ft. Missy Ballance
1:08:21
1:08:21
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1:08:21Welcome to Street Smarts, powered by Smartwolf Consulting! I’m your host, Darrell Steed, and today we have a true gem in the world of the car business—Missy Ballance! The Rockstar is hands down one of the best people I have ever hired and Missy is not just a passionate advocate for all things automotive; she’s a vibrant force with a wealth of knowl…
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Full Spectrum Acquisition for Dealerships Today Ft. Frank Knox
1:08:24
1:08:24
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1:08:24Welcome to Street Smarts, powered by SmartWolf Consulting! I'm your host, Darrell Steed, and today we're diving deep into the fast-paced world of automotive inventory sourcing with an industry titan—Frank Knox. With over 20 years of experience, Frank has revolutionized the acquisition strategies at one of the nation’s largest independent auto deale…
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How Dealers Can Meet Customer Expectations to Drive Loyalty Without Compromising Data Security with Steve Schmith
22:48
22:48
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22:48In this episode of Inside Auto, host Ilana Shabtay speaks with Steve Schmith, Client Partner at Acxiom, about the gap in expectations that exists between retailers and consumers around data security and personalization and how the automotive industry can achieve both as we move into 2025.
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UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic
25:11
25:11
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25:11In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…
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Real Life Hero joins the Streets with a Message of Connection and Drive Ft. Timothy " Dash Gordon" Glover
52:14
52:14
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52:14Welcome to Street Smarts, powered by Smartwolf Consulting! I’m your host, Darrell Steed, and today we’re diving into the world of hard work, dedication, and the true meaning of giving back. Join me as I introduce a truly inspiring guest: Timothy “Dash Gordon” Glover! A devoted father of eight, Dash embodies the spirit of resilience and kindness. Wi…
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Hitting the Streets with Erica Bruno. Time to Breakdown the Importance of Experience.
1:05:52
1:05:52
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1:05:52Welcome to Street Smarts, powered by SmartWolf Consulting! I’m your host, Darrell Steed, and today we’re diving into the fast-paced world of automotive marketing. Join me as I sit down with Erica Bruno from CBC Automotive Marketing. With a passion for innovation and a deep understanding of industry dynamics, Erica is on a mission to transform how b…
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Introducing Street Smarts: Your DIY Guide to Smarter Automotive Business Moves
24:57
24:57
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24:57Welcome to the First Episode of Street Smarts with Darrell Steed! In this premiere episode, we’re diving into what Street Smarts is all about and how it can change the way you think about private party acquisition and building buying centers. As an extension of the Smartwolf Consulting brand, Street Smarts is here to offer a DIY approach for those …
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Driving Dealership Success: A Deep Dive into Automotive Innovations' Game-Changing Software
9:50
9:50
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9:50In this episode, we take an in-depth look at Automotive Innovations, a company revolutionizing the automotive industry with cutting-edge software solutions tailored for dealerships. From enhancing F&I operations to boosting overall dealership performance, their technology seamlessly integrates with dealership management systems (DMS) and offers fea…
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Podcast Title: The Dealership Deep Dive: Navigating Toll Management Challenges
5:24
5:24
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5:24In this episode of The Dealership Deep Dive, we explore the toll management challenges dealerships face, from juggling multiple toll agencies to dealing with fees and fines for service loaners and rentals. Learn how these pain points impact your bottom line and discover solutions to simplify toll management. If you’re a dealership manager or work i…
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The Ever-Evolving Automotive Industry with Chris Colsant
18:21
18:21
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18:21In this episode of InsideAuto, Chris Colsant, SDR Manager at Fullpath, joins host Ilana Shabtay to discuss the importance of managing data holistically as we head into the new year. He also shares his experiences with the emergence of equity mining in the automotive industry and expresses his hopes for the future of leasing.…
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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers
30:21
30:21
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30:21In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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Embracing Change in Digital Marketing with Colin Day
24:14
24:14
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24:14In this episode of InsideAuto, Colin Day, EMEA Managing Director and VP of Business Development at Oktopost, chats with host, Ilana Shabtay, about leveraging AI for more efficient marketing and sales, the value of a strong social media brand presence, and the importance of having different digital marketing strategies depending on the company or pr…
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Dealer Pay offers a wide variety of services to keep your business running efficiently. Our dealer-specific solutions cover more than just simple payment processing. We have innovative services to help you manage all facets of your dealership. From sales and accounting, to service and customer retention, Dealer Pay makes for happy employees and loy…
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Turning Website Videos into Sales Opportunities with Eitan Koter
19:53
19:53
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19:53In this episode of InsideAuto, Eitan Koter, co-CEO and co-founder of Vimmi, chats with host, Ilana Shabtay, about the diverse landscape of shoppable video content, how shoppable videos are revolutionizing online purchasing and automotive sales, and how individual marketing and AI is the future of digital marketing.…
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UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry
47:29
47:29
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47:29In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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"From Turnover to Tenure: Mastering Advisor Retention in Auto Dealerships" w/ Rick Ulin Education Team Lead/ Lead Instructor NCM Kansas City
24:29
24:29
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24:29In this episode Rick Ulin tackle the pressing issue of advisor turnover in the automotive industry. Pinpointing the root causes, including insufficient training and a lack of clear onboarding processes. The duo stressed the need for a systematic approach to improve advisor retention and proficiency. Key strategies discussed include: Developing Comp…
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UCDP Ep #64 - Interview with Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry
56:08
56:08
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56:08In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. Th…
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UCDP Ep #63 - Interview with Andrew Rostami of Credit Acceptance on Auto Financing
25:23
25:23
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25:23In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptan…
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Software Solutions for Industry-Wide Problems with Bek Abdullayev
17:25
17:25
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17:25In this episode of InsideAuto, Bek Abdullayev, CEO of Superdispatch, chats with host, Ilana Shabtay about transportation within the automotive ecosystem, how COVID sped up the industry’s digitization, and mitigating against fraud in auto transportation.
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"Accelerating Innovation: David Vallone's Automotive Journey" Part 2
53:48
53:48
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53:48David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…
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Leveraging Technology for Localized Advertising with Faruk Heplevent
22:46
22:46
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22:46In this episode of InsideAuto, Faruk Heplevent, CEO at The Scope, chats with Ilana Shabtay about how CGI revolutionized the automotive photography and advertising industry, how CGI, AI, and other technologies can make it harder for creatives to enter the market, and how these technologies do in fact make for more localized marketing.…
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Accelerating Innovation: David Vallone's Automotive Journey Part 1
37:32
37:32
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37:32David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…
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Branding Consistency Across the Whole Automotive Group with Samantha Morrow
19:43
19:43
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19:43In this episode of InsideAuto, Samantha Morrow, Marketing Director at Hello Auto Group, chats with Ilana Shabtay about the CDK outage, the major marketing changes Hello Auto has made over the past few months, understanding the demographics of each individual dealership, and leveraging AI-based marketing tools to improve results.…
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