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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Storytelling, insight and compelling perspective on American culture and politics. Glenn Beck's quick wit, candid opinions and engaging personality have made this one of the most popular radio programs in America. Watch The Glenn Beck Radio Program, Monday through Friday, 9am - 12pm ET on BlazeTV. www.BlazeTV.com/Glenn
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Interviews with content strategy experts: enterprise, UX, product, content design, content marketing, etc.
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Learn from the superstars turning content into cash! From social media influencers to small local businesses, people everywhere are harnessing the power of creative tools to design not just brands and content, but also deeply satisfying careers. In the Making explores the practical challenges and surprising rewards of working in this new creator economy. Join Adobe’s Teresa Au for conversations with content creators, solopreneurs, and industry experts who offer inspiration and insight for co ...
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Chris Van Vliet is a 4-time Emmy Winning TV Host, YouTuber and Inc. 500 entrepreneur obsessed with reverse engineering the mindsets and habits of world class performers. Each episode features in depth conversations with top athletes, celebrities, entrepreneurs and thought leaders. If they are the best at what they do, CVV wants to get their insight and help you apply it to your own life.
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The Atlantic has long been known as an ideas-driven magazine. Now we’re bringing that same ethos to audio. Like the magazine, the show will “road test” the big ideas that both drive the news and shape our culture. Through conversations—and sometimes sharp debates—with the most insightful thinkers and writers on topics of the day, Radio Atlantic will complicate overly simplistic views. It will cut through the noise with clarifying, personal narratives. It will, hopefully, help listeners make ...
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I'll be sharing my podcast 'Imi's Insight' episodes here! Find me on Youtube and Instagram for more @Imogen.Russell :)
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A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub. Take our FREE UX Writing course: http://bit.ly/2PBDMWy
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A podcast about designing experiences for humans
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The Insightful Investor is a weekly podcast hosted by Alex Shahidi, Co-CIO of one of the nation’s leading RIAs. In a conversational, “fireside chat” format, Alex interacts with some of the world’s premier investors and business icons to share market insights rarely found elsewhere. While many investors echo common sentiments, our “insights” include concepts that we believe are counterintuitive, widely misunderstood, or underappreciated. With over two decades of experience managing billions o ...
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Tools to improve your exhibit results
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Joseph Goldstein has been a leading light for the practice of Insight and Loving Kindness meditation since his days in India and Burma where he studied with eminent masters of the tradition. In his podcast, The Insight Hour, Joseph delivers these essential mindfulness teachings in a practical and down to earth way that illuminates the practice through his own personal experience and wonderful story telling.
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Your go-to source for insightful discussions on destination development. The Growing Destinations podcast delves into the strategies, challenges, and successes that drive community growth. Each episode features in-depth conversations with local and national experts, uncovering universal themes and innovative practices that can be applied to any city or region.
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Join Dan Rosen and Shawn Roarke of @nhldotcom for in-depth analysis on the biggest news in the NHL and insightful conversations with hockey scribes, broadcasters, players, coaches, and front office personnel, providing fans with an informative, fun and unique listening experience.
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Need quick, actionable insights to sharpen your UX leadership and strategy? Short on time but eager to grow your influence? UX strategist Paul Boag delivers concise, practical episodes designed to enhance your strategic thinking, leadership skills, and impact in user experience. Each bite-sized podcast is just 6-10 minutes—perfect for busy UX leaders and advocates on the go.
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How can Fintech contribute to building a better world? In Season 4 of Fintech Files, we’re turning our focus to where financial technology meets social impact. This season, we explore financial inclusion, sustainable investing, and decarbonization with some of the brightest minds in the industry. As financial services touch every aspect of our lives, the opportunity to drive positive change is enormous. About Fintech Files: Join us on Fintech Files from BCG Platinion as we explore the cuttin ...
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Welcome to Wealth Experience, a podcast by expert financial advisory firm, Alman Partners True Wealth. Join experienced Financial Advisers Kelsey Dent & Teneale Laister each fortnight for insightful and thought-provoking conversations with business professionals and life coaches, along with helpful everyday finance tips. Let us help you create a life based on your true north.
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The Mountain Top Experience is a weekly podcast that brings together inspiring stories of faith, insightful interviews, and thought-provoking discussions focused on real-world applications of Christian faith. Podcast hosts Kevin, Carlos, and Dave engage with each other and with guests bringing diverse perspectives on living out biblical teachings in everyday life. Whether you're churched or unchurched, this podcast is a place for connection, encouragement, and spiritual growth. Tune in each ...
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Explore the future of built environments through the lens of Spatial Experience Design (SXD). Each episode dives into how technology, human insight, and user design intersect to shape workplaces, venues, and public spaces—making them more engaging, efficient, and meaningful. Join us as we uncover ideas that redefine how people connect with the spaces around them.
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We are often distracted in life and never really dive deep into the real foundation of self improvement, goal achieving, and wellbeing. - Join our team of experts every week as we discuss the real facets of manhood. Topics like: How to develop more self esteem, self love, deeper relationships. How to improve our wellbeing, mental toughness, resilience, and productivity. How to develop critical skills, become better leaders, expand our careers/business, create financial security and contribut ...
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A new podcast series from Money20/20 that features insightful interviews with banking C-suite from around the world, highlighting their unique experience and story.
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Interviews with Strolid CEO and Founder Vin Micciche, BDC industry icon and veteran
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Closing Time is a weekly podcast with insider tips and insights for go-to-market leaders. In each episode, you’ll meet a luminary in the sales, marketing, or customer success field and get actionable tips and tactics to elevate your game. Each 15-minute episode will go deep on skills to close deals, see the latest on marketing tech, or check out trends to elevate the customer experience.
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MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers. In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe. Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨💼👩💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé
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Gary Langley and Sally Taylor interview guests on topics of the afterlife, the soul, consciousness, and the nature of reality. Conversations explore what can be experienced and known about conscious awareness and identity beyond the physical 3D world.
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Insight and Connection is hosted by Patty and Kam Dirilten. Patty and Kam are psychotherapists and have been married for 25 years. They have two children. The goal of the podcast is to bring common everyday issues to a deeper place of understanding through humor, research, experience and discussion.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Unapodogetic: Where Dees & Newmans' lifelong friendship fuels a dynamic and hilarious podcast experience. These two childhood bros tackle everything from recent events and pop culture, music to personal anecdotes and the absurdities of everyday life. Expect unfiltered opinions, scorching hot takes, and insightful interviews with inspiring artists and creatives. join them on this wild ride!
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An entertaining and insightful chat about the end-times.
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Taking the Business of Medicine to the next level
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Father-son duo David and Eric are self proclaimed ”donut connoisseurs” where each week they review three different donuts from shops in their neck of the woods, David in Missouri and Eric in California. With Eric’s experience working in a donut shop and David’s experience of eating donuts his whole life, they’ll be sure to have insightful and entertaining conversations about their favorite food in the whole wide world.
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Africa Straight Talk podcast offers unique perspectives on matters of the African immigrant experience. Emmanuel Nado (Côte d'Ivoire), Khaboshi Imbukwa (Kenya), Kwesi Wilson (Ghana), use their vast experience working in journalism, communications, and academia to make the kind of bold and unapologetic commentaries, insightful conversations, personal narratives and expert perspectives that highlight shared experiences of the African diaspora.
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An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.
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The teachings of the Buddha (Dharma) and the practices of Insight Meditation (Vipassana) and loving-kindness meditation (metta) are at the heart of all the programs we offer at Spirit Rock. Practicing Insight Meditation develops mindfulness, the capacity to pay attention to each moment of life and to see clearly the truth of our experience. Studying the Dharma provides insights into the conditions that define and limit our experience of life. And cultivating an attitude of loving-kindness al ...
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Using the techniques that have helped cement $148,646,000 in yearly traffic value for their clients, Siege Media and founder Ross Hudgens dive into the executional nitty gritty of what makes content rank, and how to get content shared. Topics include content marketing, SEO, digital PR, user experience and more.
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The Slater Hayes Podcast is designed to highlight the everyday occurrences of life via poetry and social commentary. They are poignant, insightful pieces that address all facets of the black experience with the desired outcome of evoking thought and conversation. Each piece directly or indirectly addresses various topics as experienced through the unique perspective of blacks. Each piece directly or indirectly addresses various topics as experienced through the unique perspective of blacks. ...
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"Always Be Creating" is a laid-back podcast where Aviv Levy and Georgina Leger dive into real talk about creativity, work, and life. Think of it as two friends sharing honest stories, laughs, and occasional creativity. Just a good conversation.
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Uncensored and deep conversations with extraordinary rock climbers, runners, surfers, alpinists, kayakers and skiers et al. Tap into their journey to peak performance, revealing stories, hidden strategies, and the mindset that defies aging and other limits. Get educated and inspired to chase your own dreams. Come for the stories, leave with tools, tips, and motivation! Hosted by Kush Khandelwal.
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Tune in to the dynamic duo of Carolyn Kelemen and Judy Templeton as they take you on a theatrical journey like no other. With over 100 years of combined experience, their passion for the stage is infectious. Join them each month for insightful discussions, behind-the-scenes stories, and a whole lot of laughter. Don’t miss out on this delightful podcast that celebrates a lifelong love for the preforming arts!
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Dr. Beckett unretires to share sports card stories, analyses, and opinions, based on his six decades of intensive experience.
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A podcast dedicated to providing insights into executive hiring. Whether you are an executive, an attorney, a recruiter, a coach, or a candidate, there is something for you to learn and discover.
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Having a good time while discussing relevant topics never felt so right. Join in on the pursuit of sharing experience and outlook on certain topics involving, but not limited to, leveling up, upgrading your life, past traumas, self love, healing and more. Toni dares to venture the unknown adding a signature twist of humor, inspiration, and insight.
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Welcome to Morning Briefings, your source for weekday inspirational messages that are sure to impact your daily life and thinking. Christine draws from the sage wisdom of Scripture, and provides an insightful and relevant perspective that will enhance your personal life and experience. Listen. Think. And grow in your faith...
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Drawing on years of experience as communications chief for President George W. Bush and senior advisor for the McCain-Palin campaign, Nicolle Wallace provides political insight and clarity on where the decision-makers stand on complex issues. Join her for analysis and discussion with the key newsmakers every weekday.
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Wild Crone Wisdom is a podcast series where we explore our spiritual essence in our human experience, embracing the psycho-spiritual path. I aim to share bite-sized, practical insights for navigating life as an empowered, sovereign being.
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Understanding Where You Fit If you're reading this, chances are you're passionate about user experience. But maybe UX isn't actually in your job title. Perhaps you're a marketer, project manager, developer, copywriter, or business analyst who deeply cares about making your products better for users. Or you might be a UX designer or researcher feeli…
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1
Erik On War Raiders, His Near-Fatal Motorcycle Accident, Tag Team Champs, Viking Experience
1:17:38
1:17:38
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https://cvvtix.com - Get your tickets for INSIGHT LIVE in NYC with VIP Meet & Greet! Erik (@Erik_WWE) is a professional wrestler currently signed to WWE. He sits down with Chris Van Vliet in Las Vegas to discuss his return from neck surgery, being in a scary motorcycle accident and being told he shouldn't have survived, winning the Tag Team Champio…
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S1E13: How Automotive BDC & Service BDC Can Help Dealers Provide Excellent Customer Experiences
48:21
48:21
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Strolid CEO Vin Micciche and VP of Client Success Josh Sack explore how integrated BDC strategies elevate dealership-customer relationships. The episode emphasizes the critical role of rapid phone response times (under three rings) in preventing customer defection, proactive service appointment management, and leveraging post-purchase lifecycle eng…
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AskCVV #81 - What Is Travis Scott Doing?, Green Shirt Guy, John Cena's Next Feud, TLC On SmackDown
1:11:42
1:11:42
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https://cvvtix.com - Get your tickets for INSIGHT LIVE in NYC with VIP Meet & Greet! Welcome to AskCVV #81! On this episode, Chris answers questions about Travis Scott's role in the main event of WrestleMania 41, who John Cena's next opponent will be after Randy Orton, what's next for Cody Rhodes, why the TLC tag team match was on SmackDown instead…
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Nicolle Wallace on Trump drowning in the fallout caused by his sweeping tariffs, a federal judge striking down his use of the Alien Enemies Act, and how the fight against Trump has gained momentum across the nation. Joined by: Steve Liesman, Sarah Longwell, Robert Armstrong, Frank Figliuzzi, Rep. Dan Goldman, Dahlia Lithwick, Tim Miller, Andrew Wei…
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Listen to this if you have an eating disorder
24:21
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It's time to recover from your eating disorder.
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Democrat Breaks the Record for DUMBEST Immigration Take | 5/1/25
2:10:15
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Democrats, led by Kamala Harris, falsely label Trump an economic disaster, blaming him for high living costs to undermine confidence in a strong economy. Filling in for Glenn, Pat and Jeffy argue that the economy under Trump is actually getting better. Economist Stephen Moore praises Trump's tariff strategy, noting China's abusive trade practices a…
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In this debut episode of Always Be Creative, hosts Aviv Levy and Georgina Léger dive into the origins of their podcasting journey. They discuss their backgrounds, what led them to start this show, and what listeners can expect in future episodes. From creative challenges to everyday inspirations, Aviv and Georgina share their perspectives in a rela…
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Japan Tsunami Prophecy For July 2025? With Courtenay Turner - Prophecy Roundtable
1:21:26
1:21:26
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Join special guest Courtenay Turner as we discuss 2025 conspiracies, including a Japanese prophecy about a huge tsunami due in July 2025. Will this be worse than the 2011 Tohoku Tsunami? The end for Japan? Support the show Thank you for joining us. For more resources please visit www.douglashamp.com and our YouTube Channel https://www.youtube.com/d…
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#72 Bianca Valenti’s Second Act: How She Won Equal Pay, Redefined Her Sport, and Trains Her Body and Nerves for Big Waves — and for Life
1:55:43
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What does it take to paddle into 50-foot waves — and to paddle back out again after life knocks you down? In this wide-ranging conversation, professional big wave surfer Bianca Valenti joins the Ageless Athlete podcast to talk about what it really means to face fear, rebuild after burnout, and commit to something bigger than yourself. Bianca is bes…
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The Prophetic Now Of The Remnant - Prophecy Roundtable
1:21:31
1:21:31
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Join our special guest Dr. Michael Lake as we discuss how "Preparing and Equipping the Remnant Priesthood for the Last Days" is imperative for all of us. Support the show Thank you for joining us. For more resources please visit www.douglashamp.com and our YouTube Channel https://www.youtube.com/doughamp…
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In the past few years, Donald Trump has changed his mind about cryptocurrency. He’s gone from believing it was “based on thin air” to wanting the U.S. to become the “crypto capital of the world.” Atlantic staff writer Annie Lowrey breaks down how the president’s reversal of opinion about this notoriously volatile industry could destabilize the U.S.…
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Building Better Destinations: Inside the Work of the University of Minnesota Tourism Center
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Today’s guest on the Growing Destinations podcast brings a thoughtful, research-driven lens to the tourism landscape. Xinyi Qian is Director of the University of Minnesota Tourism Center, a statewide resource focused on supporting communities through tourism education, research, and strategic planning. Xinyi’s work sits at the intersection of touri…
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CR096 TechnoVision 2025: Your gateway to cutting-edge innovation with Data-Powered Innovation Jam podcast
1:31:45
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TechnoVision 2025 by Capgemini helps business leaders and technologists understand and prioritize emerging technologies. It provides a clear view of tech trends, guiding decision-makers to enhance organizational effectiveness. TechnoVision acts as a beacon in the evolving technology landscape. In this very special episode, Dave, Esmee, and Rob talk…
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Ali Velshi – in for Nicolle Wallace – discusses the economic fallout of Trump’s tariffs as a new GDP report shows the economy shrunk, updates in the Kilmar Abrego deportation case, a judge’s decision to free the Columbia graduate student detained at an interview in his naturalization process, and more. Joined by: Steve Liesman, Justin Wolfers, Cath…
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Dave and Eric are back in their respective homes, away from the glitz and glamour of the road, and ready to get back to business! Dave goes to a hidden St.Louis gem and Eric looks to find a donut shop that matches the weight class! Follow us on Instagram: @midwestdonutspodBy Eric Leggitt
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Trump Mocks Rep. Crockett, Democrat 'Leaders' in Glenn Beck Interview | 4/30/25
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President Trump raged against Amazon's plan to pass tariffs on to customers, prompting a quick backtrack from Jeff Bezos, who called it a “mistake.” But did Bezos have another reason for backtracking? Pat Gray and Jeffy Fisher discuss. At his 100-day Michigan rally, Trump touted securing the border and slashing trade deficits while praising a “big,…
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Episode 60 | "Deep Diving Sinners & Dodging Gorillas"
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This episode kicks off as the crew dives deep into the film 'Sinners' with a full spoiler review (4:53), exploring its cultural nuances and sharing personal connections, from historical family ties in the South to surprising new insights. Later, things heat up when Newman and Dees clash over Deion "Prime Time" Sanders' actions (28:30) – did they co…
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1373 - Pre-Tribute to Mark Dehem, with Jim Dehem
20:25
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Dr. Beckett and Jim Dehem acknowledge Jim's brother Mark, recently diagnosed with liver and pancreatic cancer, discussing Mark's significant contributions to the sports card community, his connections with notable Detroit Tigers players, and the early days of card collecting in Detroit. The conversation explores the evolution of their hobby, person…
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Donald Rothberg: Understanding and Responding to the World on the Basis of Core Teachings and Practices 1
1:03:13
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(Spirit Rock Meditation Center) We first explore in general the relationship of core teachings and practices to the social and political dimensions of our lives. We see that Buddhist practice in the West has commonly emphasized meditation and inner practices, often neglecting or marginalizing the ethical training that traditionally is one of the th…
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Donald Rothberg: Guided Meditation: Exploring Emotions and Thoughts Connected to Contemporary Social and Political Events
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(Spirit Rock Meditation Center) After about 25 minutes of lightly guided practice, to settle with concentration and/or mindfulness practice, we explore in several ways some of the emotions and thoughts that have been present related to the current state of the society and world. We first relive a recent experience and then bring mindfulness to the …
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The Mountain Top Experience Podcast - Ep. 8: "Kingdom Collaboration: A Conversation with James Civil of CICOPS Ministry"
1:03:12
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Welcome to The Mountain Top Experience Podcast! #TheMountainTopExperiencePodcast! The Mountain Top Experience is a weekly podcast that brings together inspiring stories of faith, insightful interviews, and thought-provoking discussions focused on real-world applications of Christian Faith. Podcast hosts Kevin, Carlos, and Dave engage with each othe…
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Scaling a Billion Dollar Brand: Lessons from Semrush’s CMO
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Ross sits down with Andrew Warden, CMO of Semrush, for a behind-the-scenes look at how the company has scaled past a billion-dollar valuation through brand innovation, performance marketing, and fearless experimentation.Andrew unpacks how he’s built and structured Semrush’s powerhouse marketing team, why they favor in-house execution over agencies,…
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Alicia Menendez – in for Nicolle Wallace – discusses the 100 day mark in President Donald Trump’s second term as he loses ground with voters on the economy, the shocking results of the Canadian election that became a referendum on America, the continued attacks on federal workers by the Trump administration, and much more. Joined by: Senator Mark K…
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Just be sure it is truth you seek
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Amalie Benjamin joins; Battle of Florida, Western Conference recap, Gabriel Landeskog’s return goal
58:37
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NHL.com senior writer Amalie Benjamin joins Dan and Shawn from Florida to discuss the Panthers-Lightning series, Nikita Kucherov’s struggles, and the Lightning's offensive woes. She also weighs in on the Bruins season and whether Mike Sullivan could be a fit in Boston after parting ways with the Penguins. Before the interview, Dan and Shawn break d…
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Dems Try to IMPEACH Trump for Enforcing Immigration Law | 4/29/25
2:05:16
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Pat Gray and Jeffy Fisher, subbing for Glenn, blast the Canadian election, where Conservative Pierre Poilievre lost to Liberal Mark Carney. Democrats are furious that the White House lawn now displays signs listing deportees' crimes. Pat and Jeffy tear into the legacy media’s spin about the arrest of Milwaukee Judge Hannah Dugan, who allegedly help…
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S1E16: Automotive BDC Value vs Cost: Strategies, ROI, and Outsourcing Insights
55:45
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Vin Micciche analyzes the hidden costs of in-house BDCs (staff turnover, tech fragmentation) versus the ROI of outsourcing. Vin breaks down how Strolid’s centralized model reduces overhead by 30-40% while improving lead-to-appointment conversion rates, citing a 12-month ROI case study where dealers gained $18 in profit for every $1 invested. The ep…
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S1E15: Revolutionizing Sales: AI’s Role in Rapid Response and Personalized Customer Care - Automotive BDC
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Vin Micciche and Thomas McCarthy-Howe return to unpack AI-driven strategies for cutting lead response delays and hyper-personalizing interactions. The episode details Strolid’s co-pilot system, which equips agents with real-time inventory/credit data during calls and AI-powered dynamic scripting that adapts to customer sentiment. Case studies revea…
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S1E14: The Human Side of AI In Automotive BDC: A People-Centric Approach
1:21:15
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Vin Micciche and Strolid CTO Thomas McCarthy-Howe dissect how AI enhances rather than replaces human empathy in dealership communications. The conversation highlights AI’s role in sentiment analysis during calls, automating CRM note-taking to free agents for complex interactions, and using conversation history to personalize follow-ups. Thomas emph…
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Reflecting the CX Mission in the Employee Experience
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Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement w…
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#68 - Andrew Sheiner: Private Equity, Selectivity, Discipline
1:10:34
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Andrew is Founder and CEO of Altas Partners, which is a Toronto-based private equity firm that manages over $10B (as of 3/31/25). Andrews shares insights about why a concentrated, quality-focused approach can deliver superior results in private equity, how disciplined risk management and patient capital drive value, and the significance of partneri…
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Top 10 Tuesday Q&A – Coding, Billing, and Compliance Questions
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20:27
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It’s time for another round of frequently asked questions as Terry’s expertise covers orthopedic surgery, imaging, data points for E/M, and administrative charges for practices. She also answers questions relating to multiple E/Ms on the same date by the same and different physicians from the same group practice. Tune in for a lot of good informati…
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Buddy Matthews On Rhea Ripley, Ankle Injury Update, AEW, Aleister Black
1:15:55
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Buddy Matthews (@SNM_Buddy) is a professional wrestler currently signed to AEW. He sits down with Chris Van Vliet in Las Vegas to discuss signing with AEW following his WWE release, joining the House of Black and what's next for him and Hounds of Hell now that Malakai Black has left AEW, his ankle injury at Grand Slam and still wrestling Kazuchika …
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Melissa Murray – in for Nicolle Wallace – on Trump’s falling approval ratings, universities banding together to resist the Trump administration, and Governor JB Pritzker’s powerful call to action. Joined by: Sam Stein, Claire McCaskill, David Jolly, Leah Litman, Caleb Silver, Matina Stevis-Gridneff, Susanne Craig, Emily Glazer, Kristy Greenberg, Ed…
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No One Is Above the Law...Except Anti-Trump Judges | 4/28/25
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Over the weekend, Democrats like Cory Booker and Hakeem Jeffries staged a low-attended Capitol sit-in against President Trump’s budget. Filling in for Glenn, Pat and Jeffy discuss the protest and Booker labeling half the country as "traitors." At the Pope’s funeral the media attacked Trump for wearing a blue suit, even though other leaders wore blu…
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S1E12: Striking the Balance: Perfection vs. ‘Good Enough’ in Customer Service
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Vin Micciche and Josh Sack debate operational pragmatism in dealership operations. They argue against chasing unrealistic 100% satisfaction metrics, advocating for standardized processes that deliver consistent 80-90% reliability across call response times, follow-up cadence, and issue resolution. The conversation highlights how Strolid’s “tamper-p…
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S1E11: Service BDC: Challenges and Solutions To The Complexities of The Service Department
1:05:43
1:05:43
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1:05:43
Josh Sack returns to break down the operational intricacies of modern service departments. The episode covers Strolid’s eight-page onboarding process for aligning BDC agents with dealer-specific workflows, optimizing scheduler capacity to reduce “declined appointment” rates, and bridging communication gaps between sales and service teams. A case st…
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S1E10: The Power of Customer Experience: How Service BDC Can Make or Break Dealerships
51:53
51:53
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51:53
Strolid VP of Client Success Josh Sack explores the transformative role of service BDCs in retaining loyal customers. Josh details strategies for managing appointment overflow, reducing advisor burnout through empathetic call handling, and using CSI-focused follow-ups to mitigate negative surveys. He highlights how missed calls directly correlate w…
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S1E9: Using An Automotive BDC As A Barometer
54:33
54:33
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54:33
Strolid CEO and Founder Vin Micciche discusses leveraging BDC operations as a diagnostic tool for dealership health. Vin explains how analyzing lead volume, CRM consistency, and appointment show rates exposes systemic issues like pricing misalignment, inventory gaps, or marketing inefficiencies. He emphasizes the importance of separating third-part…
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Revenue, Renewals, and the Evolving Role of Customer Success -- with Kristi Faltorusso
16:12
16:12
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16:12
Do your customer success managers assist customers? Yes. But do they also handle renewals? Upsells? Expansion? Cross-sell? If it feels like every company writes its own script for this role, you are correct. In this week’s episode of Closing Time, host Geoff Coutts welcomes Kristi Faltorusso, Chief Customer Officer at ClientSuccess, to chat through…
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