Customer Journey Mapping Podcasts

Customer Journey Mapping public

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1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Dr. Joseph A. Michelli

589

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2d ago2d ago

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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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The Delighted Customers Podcast with Mark Slatin

Mark Slatin | The Agile Brand

140

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2d ago2d ago

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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VOC True North

Chetan Bhatt

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5d ago5d ago

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Ever wonder why some start-ups skyrocket while others crash and burn? The secret lies at the intersection of Marketing, Product, and a deep obsession with your Customer. In this podcast, we'll explore how successful teams don't just understand their customers—they live, breathe, eat, and sweat their every need. Join us for actionable strategies that transform customer insights into growth. Your start-up's next breakthrough might be just one episode away.

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Your Customer, Your Success

Gary Marra

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11d ago1w ago

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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...

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Customer First Thinking

Stephen Shaw

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16d ago2w ago

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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...

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B2B Agility™ with Greg Kihlström

The Agile Brand

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2d ago2d ago

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From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The show looks at B2B success in a variety of ways, all with a focus on the intersection of sales, marketing & technology. Guests will represent brands, consultancies, and platforms that enable B2B marketers to do their best work.

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The Master Your Business Podcast

Deirdre Martin

124

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4d ago4d ago

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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...

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Onboarding Therapy

Arrows Podcast Network

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3M ago11w ago

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.

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Insights Unlocked

UserTesting

31k

176

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3d ago3d ago

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...

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The Customer Success Playbook

Kevin Metzger and Roman Trebon

128

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2h ago2h ago

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...

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Contractor Growth Network

Logan Shinholser

528

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3d ago3d ago

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Growing up as the son of a successful contractor, Logan experienced firsthand the benefits of a healthy contracting business: less stress, more money, and more time for family. Now Logan runs Contractor Growth Network to help guide you on your journey to create a strong and reliable contracting business for your family. Interested in learning more? Visit contractorgrowthnetwork.com or join our Facebook group, Common Sense Contracting, today.

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Driving the Future

Capgemini

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17d ago2w ago

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Driving the Future is a podcast about where the automotive industry is going, and how not only to keep up with the rapidly changing business, but to shape it. Fueled by such factors as the climate crisis and the digital revolution, the automotive industry is changing. Whether we’re talking about autonomous cars and electric vehicles or the new customer experiences that digital technologies enable, whether it’s transforming from being an auto manufacturer into an organization that provides mo ...

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Food Business Marketing | Strategy and Planning Tips to Build Real Food Brands

Katie Mleziva

131

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1d ago1d ago

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Looking for ways to grow your natural food business or farm business into a strong local, regional or national brand? Find actionable tips and insights from Food Brand Strategist, Katie Mleziva, to DEFINE, ALIGN, & ACTIVATE your brand strategy to set your food brand apart and align everything you do around that North Star. Focusing on cohesive, compelling, and consistent food branding will help you build a business you love and make meaningful connections with your ideal audience, team, buye ...

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Innovating experiences with service design | Smaply podcast

Smaply

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3y ago3y ago

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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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The Business Owner's Journey

Nick Berry

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3d ago3d ago

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We shorten the learning curve of business ownership by bringing on entrepreneurs, leaders, and innovators to share their stories, challenges, leadership practices, and winning strategies. Welcome to ‘The Business Owner’s Journey', the podcast that’s here to help you navigate your way in the world of business ownership. Hosted by 20+ year entrepreneur, Nick Berry. Nick interviews entrepreneurs, leaders, and innovators to share their personal stories, challenges, leadership, and strategies fro ...

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JavaScript Jabber

Charles M Wood

711

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3d ago3d ago

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Stay current on JavaScript, Node, and Front-End development. Learn from experts in programming, careers, and technology every week. Become a supporter of this podcast: https://www.spreaker.com/podcast/javascript-jabber--6102064/support.

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The Backstory on Marketing and AI

Guy Powell

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1d ago1d ago

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Dive deep into the dynamic marketing realm in the digital age with The Backstory on Marketing and AI, hosted by Guy Powell, the visionary President of ProRelevant Marketing Solutions. This enlightening podcast is your gateway to understanding the intricate interplay between data-driven marketing strategies and cutting-edge AI technologies. Each episode brings to the table candid and insightful conversations with some of the industry's most influential leaders and analytics experts. They shar ...

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The Supportive Podcast

Help Scout

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16d ago2w ago

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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

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Don't Panic! It's Just Data

EM360Tech

140

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12d ago1w ago

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Turn data overwhelm into data-driven success. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make the most of your organization's data.

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The UpstreamLife

Vishal Krishna

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1M ago4w ago

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The UpStream Life offers an editorial approach to content creation that focuses on capturing the intellectual foundations of an organization. While social media and marketing content are important, our approach prioritizes storytelling that resonates with stakeholders. Our experienced team of writers, filmmakers, and editors works closely with clients to create narratives that capture the essence of their organization. By emphasizing conversations that truly matter, we believe our approach c ...

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The SoVerve Lounge: A Marketing Podcast

SoVerve Marketing Group

132

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19d ago2w ago

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Grab a cup of tea or café and join CEO & Marketing Director - Stephanie Rubio - as she discusses the latest in digital marketing ecosystems and hosts monthly interviews with brand-rich guest entrepreneurs to help you level up in business.

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Digital Ninjas

Opening Bell Ventures Digital Ninjas

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1+ y ago1+ y ago

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Welcome to the Digital Ninjas podcast for the people in the ecosystem of digitization who are inter-connected by data and technology initiatives, creating, using and improving informational assets to deliver value. We discuss digital components and data topics, share best practices, and professional development all of which are filled with inspiration and fun. Joining you on your data journey! Take a listen. Share a listen (repost or share a link). Like this podcast. Leave us a comment. Subs ...

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Licensed to Talk Insurance

Amanda Yaniz

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25d ago3w ago

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Amanda Yaniz, Director of Marketing and Kelsey Ramsey, Director of digital strategies discuss all aspects of being an independent insurance agent other than writing insurance policies. This means we will cover topics about digital strategies, sales, marketing, agency management, agency growth strategies, and so much more.

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Unpaved Podcast

Tom Bonnett, Katherine Moore

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5y ago5y ago

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The adventure cycling and bikepacking podcast. Join us as we travel the length and breadth of the UK, seeking out the very best off road riding in the wild and wonderful British Isles. We’re seeking out the riders, route masters, gear designers and creatives that help us get the most out of leaving the tarmac behind. Our introductory series explores the fundamental concepts of what it means to ride off road; exploring cycling history, how new communities are being born all over the country a ...

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BarcVox. The voice of enterprise business architecture and more.

Bry Willis

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2+ y ago2+ y ago

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My name is Bry Willis. Here you can find my thoughts on topics ranging from business transformation strategy to enterprise business architecture to transformation implementation and adoption. I view transformation through a customer experience lens to solve business challenges and leveraging technology to enable solutions. Here I share decades of my experience in corporate and management consulting contexts, from my beginnings as a technologist through to my time as a consultant and advisor. ...

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Live Chat with Jen Weaver

Jen Weaver

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18d ago2w ago

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I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience. Sign up to get access to our full downloadable library of support playbooks and templates!

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Cliff Notes Podcast: Lead manufacturing

Tristan Bailey

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3M ago11w ago

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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...

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Decoding Digital

Intevity

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4+ y ago4+ y ago

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Intevity's point of view on Digital Transformation

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The Social Commerce Collective

Sugar AI

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3d ago3d ago

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The Social Commerce Collective is the go-to show for marketers, founders, and creators shaping the future of commerce through content. Hosted by the team behind Sugar AI and Trndsttrs, we dive deep into the stories, strategies, and insights of those building the social commerce economy—one video, one product, and one partnership at a time. From viral TikTok creators to brand builders innovating on new platforms, each episode brings you candid conversations, actionable lessons, and a front-ro ...

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CX Club Podcast with Ian Williams

CX of M Radio

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4+ y ago4+ y ago

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The CX Club podcast looks at the good, the bad and the ugly of the CX world... This is what you can expect over the first 30 shows: Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the success ...

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Execepreneur: From Executive to Entrepreneur

Launch & Lead

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9+ y ago9+ y ago

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What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...

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The Physician's Road

Eric S. Tait M.D., MBA

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3+ y ago3+ y ago

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https://thephysiciansroad.com (www.thephysiciansroad.com) The TPR platform is where you create your life in medicine on your own terms. Through our 5 Paths to Happiness and Personal Fulfillment Model we provide guides, resources, tools, coaches, and events to help you construct the life you want. The 5 Paths are your Wealth, Practice, Health, Relationships, and Personal Development and we use these paths as guide posts to order our lives. Your Wealth – Are you optimizing your current monetar ...

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Activate Podcast

Activate Capital

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8y ago8y ago

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We are a startup studio based in London. If you want to solve a big problem, we’ll help you build a business that can do it.

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Your Business Ghost

The Emerald Agency

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1y ago1y ago

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Join Marlene Lowe by the flicker of the late-night lamp on "Your Business Ghost," a podcast that whispers secrets of growth and resilience to the small business owner cradling ambitions in the quiet. This is not just a show; it's a nocturnal confidante for the solo entrepreneurs and the dreamers operating their one-man orchestras, aiming to compose symphonies of success. In the hush that falls when the world sleeps, Marlene invites you to a place where vulnerability meets strength, where the ...

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The eCommerce Growth Show UK

Segmentify

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2+ y ago2+ y ago

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Browse all our current episodes, as well as pre-register for upcoming podcasts as we’re joined by eCommerce experts spanning a variety of interesting backgrounds. Plug in at your leisure for the latest thought leadership topics for your eCommerce brand to help you keep abreast of the industry and pick up those all important marginal gains to help you continue to grow! Find out more at https://www.segmentify.com/ecommerce-growth-show

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Pipeline Power: CRM Sales Systems for Business Owners

Mary Sue Dahill

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12M ago50w ago

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If you’re a small business owner, business coach, or consultant looking to optimize your sales process, close more deals, and automate your client pipeline, "Pipeline Power: CRM Sales Systems for Business Owners" is the podcast for you. Join Mary Sue Dahill, a customer relationship management (CRM) expert and sales systems strategist, as she dives into the world of CRM-driven sales pipelines and automation. Mary Sue isn’t about generic business systems—she’s laser-focused on the tools and ta ...

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The Creative Crossing

Aaron & Breanna Robertson

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4+ y ago4+ y ago

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Welcome to The Creative Crossing - a podcast where business smarts and creative hearts come together to help take you and your business to the next level, hosted by Aaron and Breanna Robertson. The Creative Crossing is a blend of business, creativity and honestly just life. The content we cover on this show is intended to educate, inspire and encourage by giving our listeners the tools, tips, and resources they need to pave their way in their creative careers. We discuss topics around creati ...

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Growth Engineers

Atiba de Souza and Dean Issacs

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1+ y ago1+ y ago

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Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve. 📈 Whether you’re new to the marketing game or are a pro looking for a new perspective, this podcast provides business owners and entrepreneurs with real, tangible advice. Tune in weekly to the Growth Engineers podcast as Atiba and Dean break down the latest thought leadership in marketing, sales, busi ...

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The Clueless Business Owner - Marketing Class

Tammy Hawk-Bridges

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8M ago35w ago

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Welcome to The Clueless Business Owner Classroom Your go-to resource for practical business advice, marketing tips, and entrepreneurial inspiration. Do you have a small service-based business? This podcast was especially created for you! For the past 10 years I have been working with REALLY small businesses to help them double, triple, and quadrupel their revenue by properly leveraging the Internet. I have had tremendous success as a marketing consultant but it has ALWAYS been my dream to te ...

show series

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Analyze First, Map Later: Dave Seaton's Approach to Effective Journey Mapping 51:49

11d ago51:49

51:49

In this conversation, Gary Marra and Dave Seaton delve into the intricacies of journey mapping, focusing on the Dave’s DARMA method ™. They discuss the importance of understanding customer experiences, common pitfalls in journey mapping, and the steps involved in the DARMA method, and then purposely focus on the FIRST A or the “Analyze” phase. The …

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How customer journey mapping and storytelling unlock innovation at G2 34:17

24d ago34:17

34:17

Episode web page: https://bit.ly/4l9JDil ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this Insights Unlocked episode, UserTesting’s Jason Giles sits down with Dane Howard, Vice President…

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Mapping the B2B customer journey properly - with Alan Hale 47:46

29d ago47:46

47:46

The B2B Buyer Journey is not a hopscotch diagram or some unknowable chain internal decisions That's nonsense Yes it's complex And yes, you won't know it all But you don't need to Strategy leans on key insights. It creates clarity If you know what you're looking for, you can figure clarity out That's what this article is about Alan Hale president of…

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AI & Market Research’s Future 36:14

1d ago36:14

36:14

In this episode of The Backstory on Marketing and AI, we sit down with Andreas Duess, co-founder of 6 Seeds Consulting, to explore how artificial intelligence is revolutionizing the world of consumer research. From reducing the failure rate of CPG product launches to building synthetic personas based on behavioral data, Duess offers a fascinating l…

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131. Would You Rather Be Connecting or Marketing to Build Your Food Business? 8:00

1d ago8:00

8:00

What if you created a Connection Plan instead of a traditional Marketing Plan? If the word "marketing" makes you cringe just a little—you’re not alone. I know many food business owners who do. And, I have a Marketing degree and I even feel the same way sometimes! But my approach is different. That’s why in this short and powerful episode of the Rea…

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Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice 17:59

2h ago17:59

17:59

Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…

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Why Amazon One Medical Shows Us That All Business Is Personal 4:23

2d ago4:23

4:23

In this episode, Dr. Joseph Michelli explains how Amazon One Medical offers a blueprint for building loyalty and driving referrals through a profoundly human, tech-enabled approach to service. Drawing from insights in his new book All Business Is Personal, Joseph outlines how One Medical blends empathy with innovation, designing care experiences th…

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#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX 30:19

2d ago30:19

30:19

"It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX Join us for an insightful conversation with Howard Behar, a pivotal figure in Starbucks' legendary growth. As the President of Starbucks North America and the founding President of Starbucks International for 21 years, Howard participated in the company's e…

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Building Enterprise Infrastructure with Bit & AI with Gilad Shoham - JSJ 676 58:04

2d ago58:04

58:04

In this episode, I (Steve Edwards) flew solo on the mic but had the pleasure of hosting a truly insightful conversation with Gilad Shoham, VP of Engineering at Bit.Cloud. Gilad brought the heat from Israel as we explored how Bit is revolutionizing enterprise software architecture—and how AI is being layered on top to supercharge developer productiv…

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Teen Mom Turned Full-Time TikTok Creator | Creator Life with Kylah Williams 28:38

2d ago28:38

28:38

On today's episode we welcome Kylah Williams! A notable content creator and TikTok affiliate navigating her creator career as a young mother. Kylah's story is one that every creator needs to hear. From the journey of finding your voice and message to monetization, Kylah shares it all! Check out Kylah on TikTok at @Lifewkylahmei…

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#459 Google Business Profile Optimization Best Practices for Ranking on Google Maps 48:53

3d ago48:53

48:53

Overview Want to know why some contractors dominate local search while others don't even show up? In this episode of the CGN Podcast, we sit down with CGN's SEO Manager, Stephanie, to walk you through how to optimize your Google Business Profile (formerly Google My Business) and turn it into a lead-generating machine. From avoiding common mistakes …

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Austin Peterson: How to Build a Transferable Business That Runs Without You 47:27

2d ago47:27

47:27

Full Episode Page: How to Build a Transferable Business That Runs Without You Austin Peterson is a Comprehensive Financial Planner and Co-Founder of Backbone Planning Partners. In this episode, he shows owners how to build a truly transferable business that can outlive you, fund your lifestyle, and still fetch a premium price when you’re ready to s…

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Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes 17:22

1d ago17:22

17:22

Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying …

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AI Search Is Changing Marketing 28:37

4d ago28:37

28:37

In this episode of The Backstory on Marketing and AI, we explore how AI search tools like ChatGPT and Perplexity are revolutionizing how customers discover and engage with brands. From optimizing for conversational language to updating your website’s technical structure, marketers must adapt quickly. You'll hear expert insights on: · How AI search …

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#43: Localizing video using AI with Guy Piekarz from Panjaya 22:08

4d ago22:08

22:08

Most brands invest heavily in content creation, but how much of that content actually reaches global audiences in a way that feels authentic? With 94% of B2B buyers saying they are more likely to engage with leadership and conference videos in their local language, companies are missing a massive opportunity. How can AI-powered video localization r…

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123. Why You Need a Clear Client Journey Map to Scale Profitably 12:01

4d ago12:01

12:01

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. Think your client journey is fine as it is? Think again. Most coaches, consultants, and service-based business owners are losing revenue every single week — not because they don’t have leads, but…

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AI for Trade Marketing Growth 27:11

5d ago27:11

27:11

In this episode of The Backstory on Marketing and AI, we dive into how AI enabled market research is reshaping small business marketing, especially in the trades. Our guest from Far Beyond Marketing shares how her proprietary "4 Cs" framework—Clear Copy, Consistent Branding, Customer Demographics, and Channel Management—helps business owners build …

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Head of Marketing vs Senior SEO 47:06

5d ago47:06

47:06

Josh Shulman, Head of Marketing at N.Rich and Rowan Collins, Independent consultant and ex-Head of SEO at Mzuri Group debate how SEO should be applied and measured in 2025.By Chetan Bhatt

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The power of courageous marketing with Gong's Udi Ledergor 45:05

3d ago45:05

45:05

Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …

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Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy 7:12

4d ago7:12

7:12

Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…

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Replacing Create React App: Why Create TS Router App Is the Future of React Development - JSJ 675 1:30:48

6d ago1:30:48

1:30:48

We’ve been diving into the evolving landscape of React app development and why tools like Create TS Router App (CTA) are stepping up to fill the gap left by the deprecation of Create React App (CRA). What we’ve learned is that SSR (server-side rendering) isn’t one-size-fits-all—e-commerce sites need it for SEO and performance, but internal tools an…

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AI’s Disruption of SEO 36:42

8d ago36:42

36:42

In this episode of The Backstory on Marketing and AI, we explore the collision of AI and SEO with HelloSEO’s founder. With over a decade of experience, she shares how AI-enabled market research is transforming how marketers approach digital visibility—and what still can’t be replaced by machines. Discover: · Why human expertise still matters in SEO…

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130. How to Write a Brand Positioning Statement That Makes Your Brand Stand Out 15:44

8d ago15:44

15:44

If you're working to grow your food business but feel like your focus is scattered and your messaging is not as clear as it could be, it's time to revisit your brand positioning. This episode dives into one of the most essential (yet often overlooked or complicated) parts of brand strategy—defining what you want to be known for and why your audienc…

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Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal 12:17

7d ago12:17

12:17

Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …

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Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design 5:10

9d ago5:10

5:10

In this episode, Dr. Joseph Michelli explores what all industries can learn from Amazon One Medical’s approach to designing human-centered experiences. He highlights lessons from his book about One Medical, All Business is Personal. In it, Joseph explores why Amazon purchased One Medical for 4 billion dollars and how Amazon One Medical intentionall…

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#133 Future of Agentic AI: Transforming Customer Journeys 29:28

9d ago29:28

29:28

What if AI-powered technology could not only solve your customers' problems faster but also anticipate their needs—and why do so many organizations still get it wrong? On this episode of the Delighted Customers podcast, we unlock the real reasons why companies struggle to implement AI and automation tools effectively, even as consumer expectations …

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Creators Rule the World | Special Guest: Bora Mutluoglu, Partner @ Reacher 53:17

10d ago53:17

53:17

In this episode of The Social Commerce Collective, Jake hosts a LinkedIn Live alongside Bora Mutluoglu, a friend, partner, and co-founder of Reacher. Reacher is the go-to affiliate automation platform for brands winning in social commerce and a long-time partner of Trndsttrs. Jake & Bora discuss: Why Creators Drive So Much of the Success on TikTok …

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Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack 12:39

9d ago12:39

12:39

Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…

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AI’s Role in Marketing Creativity 26:23

11d ago26:23

26:23

In this episode of The Backstory on Marketing and AI, we talk with a senior leader at Freepik, an AI-powered creative platform used by millions of professionals. Discover how the evolution of generative tools is reshaping the design and marketing world. From the rise of video AI in 2025 to the ethical questions around copyright and content quality,…

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122. 5 Tips to Unlock Entrepreneurial Success with Keith Barry's Brain Hacks 1:00:14

11d ago1:00:14

1:00:14

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 5 Tips to Unlock Entrepreneurial Success with Keith Barry's Brain Hacks Ever feel like your brain is working against you instead of for you? Well, that’s totally normal. Many entrepreneurs, even …

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AI and Marketing in Action 18:33

12d ago18:33

18:33

In this episode of The Backstory on Marketing and AI, we uncover how Marla Schilling at Zayo is using AI to dramatically enhance marketing performance. Learn how her team increased blog traffic by 160% and improved social media engagement by 90% by integrating AI into their content and social workflows. Discover how AI-enabled Market Research power…

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Leading Up to The Peak: Can Data Integration Solve Key Enterprise Challenges? 10:24

12d ago10:24

10:24

In this episode of the Don't Panic, It's Just Data podcast, hosted by EM360Tech's podcast producer, Shubhangi Dua speaks to Donnie Owsley from Snohomish County, and Jeff Burton and Tom Lavery from the University of British Columbia. All of the speakers will be presenting at the upcoming Peak of Data and AI event, organised by Safe Software, the cre…

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Designing AI products: Insights from Figma's 2025 report 32:43

10d ago32:43

32:43

Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…

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Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch 7:43

11d ago7:43

7:43

Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …

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129. Too Busy for Marketing? 3 Steps to Create On-Brand Content Faster 13:18

15d ago13:18

13:18

When you’re running a food business, marketing can easily fall to the bottom of your list—especially during busy seasons. But consistency matters, and your brand strategy can be the lifeline that helps you stay visible without starting from scratch. In this episode, I share a 3-step approach to creating aligned content faster, so you can stay consi…

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Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future! 13:45

14d ago13:45

13:45

Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …

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Episode 10 — Inside Buzzsprout support with Priscilla Brooke 42:54

16d ago42:54

42:54

Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.

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