Best Brent and Talia Podcasts (2025)

1
Eyes in the Shadows: The Legend of Mothman (Part 2) 44:06

8d ago44:06

44:06

In Part 2 of our Chillworthy deep dive, the mystery of the Mothman takes a devastating turn. Just over a year after the first sightings in Point Pleasant, tragedy struck: the Silver Bridge collapsed during rush hour, killing 46 people. Was this the moment Mothman came to warn us about—or something it caused? We dig into the eerie timeline leading u…

1
Eyes in the Shadows: The Legend of Mothman (Part 1) 1:10:21

15d ago1:10:21

1:10:21

In this two-part Chillworthy special, we take flight into one of the most unsettling cryptid cases in American history: the Mothman. In Part 1, we head to Point Pleasant, West Virginia, where a series of bizarre sightings in the late 1960s sparked panic and fascination. Witnesses reported a towering winged creature with glowing red eyes stalking th…

1
The River Took Us: Pascagoula's Alien Encounter 58:50

22d ago58:50

58:50

On the night of October 11, 1973, two working-class men—Charles Hickson and Calvin Parker—set out for some quiet fishing along the Pascagoula River in Mississippi. What they claimed happened next would catapult them into the national spotlight and mark one of the most chilling and detailed alien abduction stories in American history. According to t…

1
Blood Ties: Tommy Ballard’s Fight for Justice—and the Price He Paid 1:03:31

29d ago1:03:31

1:03:31

When Crystal Rogers disappeared in 2015, her father, Tommy Ballard, became more than a grieving parent—he became a one-man investigation team, dedicating every waking moment to finding out what happened to his daughter. He scoured fields, tracked leads, and challenged those he believed were hiding the truth. Tommy didn’t trust the silence surroundi…

1
The Villisca Axe Murders: A Chillworthy x Chambers of the Occult Collaboration 1:14:10

1M ago1:14:10

1:14:10

In this special crossover event, Chillworthy's Brent and Talia join forces with Kai and J from Chambers of the Occult to tackle one of the most chilling unsolved cases in American history: the Villisca Axe Murders of 1912. In the quiet town of Villisca, Iowa, eight people—including six children—were found brutally murdered in their beds. Over a cen…

1
Tracks of Deception: The Mysterious Death of Tiffany Valiante 1:35:09

1M ago1:35:09

1:35:09

On a warm July night in 2015, Tiffany Valiante—an 18-year-old standout athlete with a bright future ahead—disappeared from her family’s home in Mays Landing, New Jersey. Just hours later, she was struck and killed by a NJ Transit train miles away, in a remote, wooded area with no clear path to the tracks. Investigators quickly ruled her death a sui…

1
Where the Fair Ends: The Misty Copsey Disappearance 1:36:02

2M ago1:36:02

1:36:02

On a cool September evening in 1992, 14-year-old Misty Copsey was just trying to enjoy a night out at the Puyallup Fair with her best friend. But when a mix-up left her to find her own way home, Misty seemingly vanished without a trace. What followed was a series of heartbreaking missteps by law enforcement, disturbing clues that pointed to somethi…

1
The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096 34:30

2M ago34:30

34:30

Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…

1
The Vanishing Light: The Flannan Isles Mystery 47:09

2M ago47:09

47:09

In the dead of winter, 1900, the remote Flannan Isles Lighthouse stood tall against the unforgiving waves of the North Atlantic. But when a passing ship noticed its beacon had gone dark, a grim discovery awaited the relief crew. The lighthouse keepers — three men stationed on the desolate isle — had vanished without a trace. Inside, the table was s…

1
Vanished Without a Trace: The David Glenn Lewis and Bryce Laspisa Mysteries; WITH A TRIAL BY PODCAST 1:28:35

2M ago1:28:35

1:28:35

In a gripping collaboration with A Trial by Podcast, Chillworthy unravels two perplexing disappearances that defy explanation. First, we explore the case of David Glenn Lewis, a Texas attorney who vanished on Super Bowl Sunday in 1993. Days later, his body was discovered on a remote highway in Washington state — nearly 1,600 miles from home. With b…

1
Deadly Deception: The Murder of Rebecca Marodi 42:08

2M ago42:08

42:08

When Rebecca Marodi was found dead, the circumstances surrounding her death seemed tragic but unremarkable—until investigators began peeling back the layers of a carefully constructed facade. What started as a routine inquiry quickly turned into a gripping homicide case, filled with deceit, manipulation, and shocking revelations. In this episode of…

1
Start Where You Are: Small Steps to Success with Justin Neal | Episode 95 31:20

2M ago31:20

31:20

Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examp…

1
Vanished Dreams: The Tragic Fate of Emily Ferlazzo 1:09:35

3M ago1:09:35

1:09:35

What was meant to be an exciting road trip for 22-year-old Emily Ferlazzo and her husband quickly took a dark and tragic turn. When Emily was reported missing during their travels in a camper van, authorities were met with a web of disturbing details that pointed to something far more sinister than a simple disappearance. As investigators unraveled…

1
The Fort Worth Trio: Unfinished Shopping, Unanswered Questions 1:18:52

3M ago1:18:52

1:18:52

On December 23, 1974, Rachel Trlica, Renee Wilson, and Julie Moseley set out for a simple Christmas shopping trip at Fort Worth’s Seminary South Shopping Center. They never returned. Their car was found in the parking lot, filled with wrapped presents, but there was no sign of the three girls. A cryptic letter sent to Rachel’s husband only deepened…

1
Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094 18:30

3M ago18:30

18:30

Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever c…

1
Secrets Beneath the Staircase: The Murder of Kristine Fitzhugh 48:56

3M ago48:56

48:56

When 53-year-old Kristine Fitzhugh, a beloved music teacher and devoted mother, was found at the bottom of her basement stairs in her Palo Alto home, it seemed like a tragic accident. But as investigators took a closer look, inconsistencies in the crime scene and autopsy report painted a far more sinister picture. What they uncovered was a decades-…

1
Back to Basics: The Art of the Renewal Flow | Episode 093 26:19

3M ago26:19

26:19

In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcomplicating digital CS. Lastly, I'd love for you to submit your own work for a mini show-and-tell wher…

1
Slender Man Stabbing: A Descent Into Delusion 1:10:52

3M ago1:10:52

1:10:52

In May 2014, the quiet town of Waukesha, Wisconsin, became the site of a shocking and nearly fatal attack. Two 12-year-old girls, Morgan Geyser and Anissa Weier, lured their friend, Payton Leutner, into the woods under the guise of a game—only to stab her 19 times and leave her for dead. Their chilling motive? A belief that by killing in Slender Ma…

1
Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092 37:57

3M ago37:57

37:57

Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights on measuring success, prioritizing product development, and the key skills that make a great program manager in the digital landsc…

1
The Reading Man: The Murder of Warren Barnes 59:45

4M ago59:45

59:45

Warren Barnes was a familiar figure in downtown Grand Junction, Colorado—a gentle, quiet man who spent his days reading near Monique's Bridal. Known as "The Reading Man," he was embraced by local shopkeepers, who offered him books, food, and kindness. But on the night of February 27, 2021, Warren became the victim of a horrifying crime. His killer,…

1
Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 33:24

4M ago33:24

33:24

David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relatio…

1
The Somerton Man: A Body, A Book, and a 75-Year-Old Mystery 58:04

4M ago58:04

58:04

On December 1, 1948, a man was found dead on Somerton Beach in Adelaide, Australia. Dressed sharply in a suit, he carried no identification, no labels on his clothing, and no clear cause of death. Authorities were baffled. But then—hidden inside a secret pocket of his pants—they discovered a tiny, torn piece of paper with two eerie words: Tamam Shu…

1
Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090 26:56

4M ago26:56

26:56

In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual: Chapters: 00:00 - Intro 02:42 - When is your program ready for A.I.? 04:10 - Data readiness for installing A.I. 08:14 - Using AI for content generation 11:05 - Staying current or getting up to spe…

1
The Murder of Kitty Genovese: The Truth Behind the Bystander Effect 50:16

4M ago50:16

50:16

On March 13, 1964, 28-year-old Kitty Genovese was brutally attacked outside her apartment in Queens, New York. The shocking headlines that followed claimed that 38 witnesses watched in silence and did nothing to help—a chilling tale that cemented the Bystander Effect in the public consciousness. But was the story we’ve been told for decades actuall…

1
Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 42:14

4M ago42:14

42:14

Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week. I felt that the content would be fantastic to post here as well. This episode delves into the intersection of AI and cust…

1
Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 45:38

4M ago45:38

45:38

Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the impo…

1
From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087 45:54

5M ago45:54

45:54

Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively …

1
Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 45:54

5M ago45:54

45:54

To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challen…

1
End Of Year Recap as Told by Google’s NotebookLM | Episode 085 10:37

5M ago10:37

10:37

Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffe…

1
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 24:57

5M ago24:57

24:57

Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and ca…

1
Bonus Episode: The Legend of Krampus – A Holiday Horror 53:25

5M ago53:25

53:25

The holidays aren’t just about jolly cheer and presents—there’s a darker side to the season, embodied by Krampus, the terrifying folklore figure who punishes the naughty. In this chilling bonus episode, we explore the origins of Krampus, his connection to European traditions, and how his legend has endured through centuries. Is Krampus just a myth …

1
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 55:35

6M ago55:35

55:35

Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in buildin…

1
BONUS EPISODE- B.D. COOPER PART 3: NEW EVIDENCE 30:40

6M ago30:40

30:40

The mystery of D.B. Cooper just got a fresh twist! 🛩️💼 New evidence has emerged implicating Roy McCoy, a man with a shadowy past and surprising ties to the infamous skyjacking. In this update episode, Brent and Talia dive into the recently uncovered details and explore what they could mean for the case. If you’ve been with us for a while, you’ll re…

1
Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082 50:02

6M ago50:02

50:02

Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighti…

1
Chillworthy Episode 25: A look Back on Season 1 1:16:59

6M ago1:16:59

1:16:59

What a ride! In this special recap episode, we revisit the most chilling moments, listener-favorite cases, unexpected laughs, and yes—hilarious bloopers—from Season 1 of Chillworthy. 🕵️‍♀️💀 Join us as we reflect on an incredible debut season and thank you, our amazing listeners, for making it unforgettable. After this, we’re taking a well-deserved …

1
Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 49:39

6M ago49:39

49:39

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences. Chapters: 0…

1
Chillworthy Episode 24: Gary Sudbrink 49:36

6M ago49:36

49:36

A late-night phone call, a mysterious figure seen near his home, and eerie clues left behind have kept true crime enthusiasts and UFO researchers alike captivated for decades. Gary Sudbrink received several calls that night that can't be explained. 👽With the recent groundbreaking revelations about the existence of extraterrestrial life, we revisit …

1
Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080 32:23

6M ago32:23

32:23

This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The primary goals of implementing these automations are simple:…

1
Chillworthy Episode 23: D.B COOPER Part 2: The Suspects 1:00:12

6M ago1:00:12

1:00:12

In this thrilling continuation of our D.B. Cooper deep dive, we shift our focus to the suspects. 🕵️‍♂️ Who were the people investigators believed could have been behind the infamous 1971 skyjacking and daring disappearance? From seasoned skydivers and military men to rogue con artists and mysterious loners, the list of potential Coopers is as bizar…

1
Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 36:39

6M ago36:39

36:39

In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital exp…

1
Chillworthy Episode 22: Cindy James 1:08:05

6M ago1:08:05

1:08:05

In this episode of Chillworthy, we unravel the eerie and perplexing case of Cindy James, a nurse from British Columbia whose life took a horrifying turn in 1982. For nearly seven years, Cindy reported being the target of relentless harassment, threats, and violent attacks. Despite over 100 incidents and police investigations, no definitive culprit …

1
Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078 55:19

7M ago55:19

55:19

Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …

1
Chillworthy Episode 21: D.B. Cooper 57:25

7M ago57:25

57:25

In this episode of Chillworthy, we’re diving into one of America’s most enduring mysteries: the story of D.B. Cooper. On a rainy November night in 1971, a man known only by this pseudonym hijacked a Northwest Orient Airlines flight, demanded $200,000 in cash, and then, in an audacious twist, parachuted from the plane—never to be seen again. Join us…

1
Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 46:28

7M ago46:28

46:28

Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…

1
Chillworthy Episode 20: Elfrieda Knaak, The Furnace Girl 1:11:55

7M ago1:11:55

1:11:55

In this chilling episode, we dive deep into one of the most bizarre and brutal cases of the early 20th century: the mysterious death of Elfrieda Knaak, better known as The Furnace Girl. In 1928, Elfrieda was found horribly burned but still alive, left near the boiler room of an Illinois government building. Her final hours were shrouded in agony an…

1
Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076 53:33

7M ago53:33

53:33

Kat Breeggemann, Digital Customer Experience Program Manager at Automox, joins the podcast to discuss the role of data in driving digital customer success and enhancing product adoption. She shares her journey into customer success, the importance of tailoring digital programs to customer needs, and explores strategies to prevent downgrades using t…

1
Chillworthy Episode 19: Urban Legend: The Devil's Chair 53:23

7M ago53:23

53:23

This October, Chillworthy brings you another spine-tingling tale in our special spooky series: the legend of the Devil’s Chair. In graveyards across America, mysterious stone chairs have sparked a host of terrifying rumors. Sit in one at midnight, they say, and you might hear the whispers of the dead—or worse, invite the Devil himself. From eerie s…

1
Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075 25:07

7M ago25:07

25:07

In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual conference and also take some time to discuss the launch of the Digital CS Maturity Assessment, which you can go through by following this link for free: https://digitalcustomersuccess.com/dcsmaturity/ I …

1
Chillworthy Episode 18: Mercy Brown, The Last American Vampire 1:17:55

7M ago1:17:55

1:17:55

In this bone-chilling episode of Chillworthy, we dive into the eerie tale of Mercy Brown, the last American vampire—or at least, that’s what her family and community believed. As part of our special spooky October series, we’ll unravel the disturbing events surrounding Mercy’s death in 1892, when a small Rhode Island town became consumed by fear an…

1
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 40:11

8M ago40:11

40:11

Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology. Chapters: 00:00:00 - …

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Brent And Talia Podcasts

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