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Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!

Real English Conversations: Amy Whitney & Curtis Davies - English Podcast

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Welcome to the Real English Conversations podcast, your ultimate destination for immersive English learning! If you're eager to elevate your English proficiency beyond the basics, you've landed in the perfect spot. Our mission is to empower you to master listening, speaking, and comprehending English in real-world scenarios, regardless of your location. From casual discussions to professional dialogues, we cover a wide spectrum of topics, ensuring you're prepared for any context. Learning wi ...
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The SuperOffice podcast

Hans Christian Grønsleth

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The SuperOffice podcast. Created with a passion for people who love sales, marketing, and customer service. We give you stories from the inside and outside of the SuperOffice community. Most of our episodes are in English. Want to be a guest or knows someone who do? Want to suggest a topic? Please send an e-mail to the host: [email protected].
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English for Custmer Service Podcast

English for Customer Service Podcast

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This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary.
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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For the first time, I’m on the other side of the mic—as the guest on the You May Also Like Podcast, hosted by radio and podcast expert Matt Cundill. In this episode, I share my journey from dreaming of radio in Edmonton to building an online English learning business in Mexico—and launching the Real English Conversations Podcast, which now reaches …
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Nøkkelord restaurantbransjen, CRM-systemer, kundeopplevelse, teknologi i restaurantdrift, Mat og Drikke Gruppen, restaurantledelse, effektivitet, konkurranse, serveringsbransjen, SuperOffice CRM Sammendrag I denne episoden av SuperOffice Podden snakker programleder Hans Christian Grønsleth med Even Bråten-Ofstad fra Mat og Drikke Gruppen om hva det…
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In this episode, Curtis interviews Nathan Lige, a game designer and co-creator of Mythwind at Open Owl Studios. Nathan shares how he transitioned from tech to storytelling, how a writing hobby became a career, and why community-centered games like Mythwind matter more than ever. If you're learning English, dreaming of a career change, or curious ab…
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Nøkkelord CRM, salgsstrategi, brukeradopsjon, forretningsvekst, kundeforhold, AI i CRM, Polyfloor, salgsprosesser, datadrevet beslutningstaking, byggebransjen Sammendrag I denne podkast-episoden intervjuer Hans Christian Grønsleth CEO Rune Bjørnstad fra Polyflor Nordic. Samtalen dreier seg om viktigheten av CRM-systemer i forretningsstrategi, salgs…
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🎙️ New Episode – Finally! And It’s a Special One... After a long break, we’re back—and what better way to kick things off than with a true Edmonton radio legend? In this episode, I sit down with Terry Evans—longtime morning show host on K-97 and the voice behind the Reluctantly... podcast—for a real conversation about confidence, mistakes, and stay…
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Shownotes In this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates …
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In this episode, we’ll break down common myths about English immersion and share a smarter, more realistic approach that helps you integrate English into your workplace interactions without feeling nervous or overwhelmed. Discover how to create an immersive environment that accelerates your learning and builds long-term confidence in your professio…
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Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary I…
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In this episode, you will learn a powerful 2-step process to help you pinpoint the most important skills to focus on for faster and more effective results. Discover how to prioritize your efforts and create a simple action plan that delivers noticeable progress in just 2 weeks. Do you want our help to accelerate your results? We currently have spac…
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Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 20…
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In this episode, Hans Christian Grønsleth and Øyvind Sørvald, the analyst in Casper Ruuds team, explore the parallels between tennis and business, focusing on themes of improvement, resilience, and the importance of teamwork. They discuss how athletes and sales professionals alike must continuously adapt and strive for marginal gains to succeed in …
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In this episode of the Real English Conversations Podcast, Curtis and Amy talk about how to take breaks from studying without losing your progress. They share real-life tips to help you figure out the best ways to recharge and get back into learning with fresh motivation. If you found their advice helpful or enjoyed the episode, share it with frien…
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Looking for an amazing cultural experience? Join Curtis and Amy from the Real English Conversations podcast as they share their unforgettable adventure at Colombia's largest carnival. From lively music and dancing with a Cumbia group to being invited to an outrageous street party, you'll feel like you're right there with them. Tune in to improve yo…
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🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach 👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way! • This episode…
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🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment! 🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills! 📲 In…
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👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center! 🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to u…
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• Do you earn or make money at a call center? Here's my real-life story how I broke free from Job security at a call center? Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my ca…
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English Level: B2 PART 1: Vocabulary for Tracking & Logistics Campaigns📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job!🔍 Dive into essential vocabulary needed for h…
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As Albert Einstein once said, "The more I learn, the more I realize how much I don't know." When it comes to vocabulary, this couldn't be more true. In our latest podcast episode, we dive into effective and practical methods to help you learn vocabulary faster and easier. Whether you're an intermediate or advanced learner, our tips and advice will …
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Join Amy and Curtis as they delve into the intriguing world of fortune-telling! From commonly known methods like palm reading, tarot cards, tea leaf reading, and astrology to lesser-known practices involving roosters, animal livers, and even animal poop, they explore the various ways people have tried to predict the future throughout history. Along…
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In this episode of The Real English Conversations podcast, Curtis and Amy discuss their decision to move to Puerto Vallarta, Mexico all the way from Canada. They share their reasons for choosing Mexico, including their love for Latin American culture, the language, and the climate. They also discuss the economic advantages of living in Mexico compa…
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In this solo episode, Amy shares invaluable language learning advice to help you become a confident communicator in English. She emphasizes the importance of consistency and offers practical strategies to make daily learning manageable, even on your busiest days. Learn how to overcome obstacles, maintain your progress, and build strong habits to re…
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In this episode, we dive into the incredible power of Mother Nature. We'll explore everything from the intensity of hurricanes and forest fires to the challenges of droughts and floods. Discover how these natural phenomena impact our lives and what we can do to prepare and respond. Join us for a fascinating conversation about the beauty and unpredi…
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In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst.
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🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: T-Mobile Phone Activation Issues In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's inform…
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🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers Do you need to improve your vocabulary for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: Vocabulary for Call Center Job Interviews In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experie…
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In this episode of The Real English Conversations podcast, Amy and Curtis delve into the effectiveness of different language learning activities. They challenge the notion that passive activities like watching TV shows or listening to podcasts without engagement can significantly boost language skills. Amy emphasizes the importance of active learni…
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🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1 Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Listening Comprehension Amazon Delivery Issues Part Topic: Amazon Delivery Issues Presentation In this podcast, we will explore Amazon Delivery Issues a…
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🎙️🎧 Podcast 22│Basic Internet Troubleshooting Terminology Do you want to acquire vocabulary for assisting customers with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! Basic Internet Troubleshooting Terminology Do you want to learn basic troubleshooting fo…
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Join Amy and I in this insightful podcast episode as we delve into the crucial relationship between motivation and consistency, especially in language learning. Using real-life examples, we highlight how consistent learning leads to better retention and usage of knowledge. I also share my journey from sporadic studying (after a very awkward situati…
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Do you still remember how you celebrated your birthdays when you were a kid? Well, join Amy and Curtis as they reminisce about their childhood birthday memories in this heartwarming podcast episode. From exciting water park adventures to backyard barbecues, they share tales of friendship, games, and of course, delicious birthday cakes. Discover how…
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In this podcast episode, Curtis Davies and Amy Whitney from RealEnglishConversations.com delve into the topic of accent and pronunciation in English. They challenge the common belief that achieving a native-like accent is necessary for effective communication. Instead, they emphasize the importance of speaking with clarity, being understood, and un…
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Join Curtis and Amy from Real English Conversations as they discuss dealing with internet outages and contacting your internet service provider for assistance. After experiencing a morning without internet, Curtis and Amy share their frustrations and the challenges they faced in their daily work routine. They even demonstrate a role-play scenario o…
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In our latest episode, Amy and Curtis share the most terrifying experiences we've faced in our lives. You'll hear about a flight with so much turbulence it left Curtis white-knuckled and in tears, while Amy recalls a frightening incident at a remote cabin in Costa Rica. Additionally, Amy also shared a heart-pounding story of survival while snowboar…
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In this podcast episode, hosts Amy and Curtis share personal stories related to going to the doctor, including injuries and illnesses they've experienced. From Curtis's high school mishap with a falling railing to Amy's kitchen accident with a hand blender, they recount their encounters with injuries and the medical care they received. They also di…
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This episode highlights Marcus Gurske, an expert in crisis management and conference planning. Reflecting on his experience working with indigenous communities, Marcus emphasizes the importance of cultural sensitivity and understanding in effective communication. He also shares a touching moment when an elder expressed gratitude for his efforts to …
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Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. I…
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Before Curtis and Amy were English teachers, they had a small delivery service company in Canada. People would call to get food delivered from their favorite restaurants (... this is before Uber eats), ask for a few grocery items, and even ask to get alcohol delivered so they didn't have to drink and drive. Hear about some of our most memorable cus…
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In this episode, Amy and Curtis discuss the quirky sayings parents use, based on a Facebook poll of their parent friends. Some of the memorable phrases and their meanings include "Money doesn't grow on trees" to teach kids about the value of money. They also share Amy's mom's witty response to Amy's childhood hunger complaints. Curtis also recalls …
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I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place i…
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🎙️🎧 Podcast 21│Listening to Insurance Claims Do you want to acquire the skill of Active Listening? Do you want to acquire the vocabulary for insurance claims? Is English not your first language? Our call center training courses are the solution you are seeking! ACTIVE LISTENING Listening to Insurance Claims In this podcast, you will listen to custo…
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🎙️🎧 Podcast 20│Empathy for Troubleshooting the Internet Do you want to acquire the skill of empathizing with customers? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Our training courses are the solution you are looking for! PART 2 Introduction to the Basic Internet Troubleshooting Do you want to learn Emp…
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🎙️🎧 Podcast 19│Training Module • Internet Troubleshooting Do you want to acquire the skill of assisting customer with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! PART 1 Introduction to the Basic Internet Troubleshooting Do you want to learn basic troubl…
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🎙️🎧 Podcast 18│What is Resolution for Call Centers? Do you know what is call center resolution? Is English not your first language? Don't sweat it! We got you covered! Introduction to Call Center Resolution for Retail Accounts Topic: Amazon Refund In this podcast, we will explore the Amazon Refund process and cover vocabulary and soft skills for ca…
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In this latest episode of The Real English Conversations podcast, Curtis welcomes special guest James Murgatroyd from Holler Digital, reminiscing about their high school days and James's recent trip to London to see his favorite band, Galliano. James shares his experience of walking around London, enjoying classic British foods, and attending conce…
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🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 🚀Are You Ready to Become a Call Center Pro Handling Internet Troubleshooting ?🚀 Follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w In today’s digital age, a stable internet connection is not just a luxury…
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🎙️🎧 Podcast 16│Internet Quick Fixes • Basic Internet Troubleshooting If you are an aspiring call center representative, it's very like that you'll work for a telecommunications company. These type of accounts are ubiquitous; for that reason, it's very important for your know basic troubleshooting vocabulary and steps to connect internet connectivit…
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🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered! Introduction to Basic Troubleshooting for Internet Connectivity Training Module: Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training modul…
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🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call? Introduction to the Call Center Roleplaying We give you a cohesive overview of the call center Roleplaying in this lesson in which our expert instructor Mr.E breaks down step-by-step …
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🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 2 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the …
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