Back Office Fundamentals in Freight Brokerage | Episode 283

Freight 360

💰 Back Office Basics for Freight Brokers
In this episode of Freight 360, Benjamin and Stephen break down the back-office fundamentals that keep a freight brokerage running smoothly. They get into the nitty-gritty of invoicing, payment processes, and the headaches that come with detention and accessorial fees. Cash flow is king in this business, so they talk about how to keep it moving, streamline operations, and avoid payment delays.
They also dive into rescheduling fees, why solid communication is a game-changer in logistics, and how a good TMS can make or break efficiency. Mastering back-office ops isn’t just paperwork—it’s the key to running a profitable freight brokerage.

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Chapters

1. Back Office Fundamentals in Freight Brokerage | Episode 283 (00:00:00)

2. Welcome to the episode (00:19:48)

3. System Efficiency: The Importance of Set (00:34:19)

4. Understanding Back Office Fundamentals (01:02:41)

5. Common Problems in Back Office Management (01:41:33)

6. The Importance of Invoicing & Documentation (01:57:31)

7. Sports Update (02:18:59)

8. Current Events & News Discussion (04:51:47)

9. The Back Office Process Explained (15:27:31)

10. Common Issues & Solutions in Detention Fees (21:01:32)