Episode 61: Process Optimization

ServiceNow TechBytes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

25:00

It’s the very first episode of The Big Pitch with Jimmy Carr and our first guest is Phil Wang! And Phil’s subgenre is…This Place is Evil. We’re talking psychological torture, we’re talking gory death scenes, we’re talking Lorraine Kelly?! The Big Pitch with Jimmy Carr is a brand new comedy podcast where each week a different celebrity guest pitches an idea for a film based on one of the SUPER niche sub-genres on Netflix. From ‘Steamy Crime Movies from the 1970s’ to ‘Australian Dysfunctional Family Comedies Starring A Strong Female Lead’, our celebrity guests will pitch their wacky plot, their dream cast, the marketing stunts, and everything in between. By the end of every episode, Jimmy Carr, Comedian by night / “Netflix Executive” by day, will decide whether the pitch is greenlit or condemned to development hell! Listen on all podcast platforms and watch on the Netflix Is A Joke YouTube Channel . The Big Pitch is a co-production by Netflix and BBC Studios Audio. Jimmy Carr is an award-winning stand-up comedian and writer, touring his brand-new show JIMMY CARR: LAUGHS FUNNY throughout the USA from May to November this year, as well as across the UK and Europe, before hitting Australia and New Zealand in early 2026. All info and tickets for the tour are available at JIMMYCARR.COM Production Coordinator: Becky Carewe-Jeffries Production Manager: Mabel Finnegan-Wright Editor: Stuart Reid Producer: Pete Strauss Executive Producer: Richard Morris Executive Producers for Netflix: Kathryn Huyghue, Erica Brady, and David Markowitz Set Design: Helen Coyston Studios: Tower Bridge Studios Make Up: Samantha Coughlan Cameras: Daniel Spencer Sound: Charlie Emery Branding: Tim Lane Photography: James Hole…

3 years ago 26:57

MP3•Episode home

In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers:

What is process optimization?
Identifying and streamlining processes
Evolution of the Process Optimization app
Integrating Process Optimization with other capabilities
Getting started with Process Optimization
Plans for the future

For more information, see:

Product documentation: Process Optimization
Community forum: Process Optimization

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

Subscribe to iTunes

See omnystudio.com/listener for privacy information.

Chapters

1. Episode 61: Process Optimization (00:00:00)

2. Marker 01 (00:00:20)

88 episodes

Episode 61: Process Optimization

ServiceNow TechBytes

43 subscribers

published 3 years ago

MP3•Episode home

What is process optimization?
Identifying and streamlining processes
Evolution of the Process Optimization app
Integrating Process Optimization with other capabilities
Getting started with Process Optimization
Plans for the future

For more information, see:

Product documentation: Process Optimization
Community forum: Process Optimization

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

Subscribe to iTunes

See omnystudio.com/listener for privacy information.

Chapters

1. Episode 61: Process Optimization (00:00:00)

2. Marker 01 (00:00:20)

88 episodes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

All episodes

ServiceNow TechBytes

1
InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

3 days ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you’re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don’t miss out on the insights that could change the way you think about data! To learn more about InsightBench and AgentPoirot - https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics 00:00 Meet the Guests: Issam Laradji and Anitha Raghavan 00:53 The Challenge of Extracting Actionable Insights 02:07 Introducing InsightsBench 05:07 From Research to Product: Collaboration Insights 08:47 Real-World Use Cases of AI Insights 11:38 Technical Deep Dive: Evaluating AI Models 14:24 AgentPoirot: The Digital Detective 17:47 Ensuring Accuracy and Trustworthiness in AI Insights 23:07 Future of AI in Analytics 25:13 Conclusion and Final Thoughts Guests - Issam Laradji and Anitha Raghavan Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

17 days ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team 01:02 Understanding the Voice of the Customer with Jesse Livingston 03:25 Exploring Process Mining with Tricia Wilson 17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman 32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly Bowman Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

4 weeks ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach. Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

7 weeks ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone. Host - Bobby Brill Guests - Aileen Hackett, Pratik Contractor 00:00 Introduction and Guest Welcome 01:46 Understanding Accessibility and Usability 04:28 Examples of Accessibility Features 06:30 Innovations in Accessibility 11:04 AI and Accessibility18:52 Ethical Considerations in AI 21:31 Final Thoughts and Conclusion See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

9 weeks ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNow Host - Bobby Brill 00:00 Introduction 00:19 Background of Will Johnson at ServiceNow 01:16 Overview of RaptorDB 02:16 Types of Databases and HTAP 04:00 RaptorDB in Action 04:33 Customer Use Cases and Benefits 08:11 Technical Challenges and Solutions 10:29 Internal Testing and Customer Rollout 14:32 Future of RaptorDB ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

11 weeks ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing inclusively for a diverse range of users and how it can benefit your business. Finally, they’ll share insights into the latest advancements, challenges, and opportunities in digital accessibility. This video is a must-watch for any organization that wants to make accessibility a strategic priority and drive positive change in the digital space. Guest - Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Creating Multimedia Content at Scale with AI 15:30

13 weeks ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year, including tutorials, product demos, and procedure videos, to better support customers and enhance the overall user experience. Guests - Dana Haines and Macy Douglas Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Empathy in Action - Building Accessibility at ServiceNow 29:20

15 weeks ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all. Guests - Tony Morales and Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Now Insights Podcast: For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
The Humanities and Technology 33:14

17 weeks ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests share their insights on the skills required to transition from the humanities to technology, emphasizing the need for flexibility, adaptability, and a willingness to learn new tools and concepts. They conclude with advice to listeners in humanities and liberal arts fields on how to start and navigate a career in technology. Guests - Roberto Bacci, Ryan Dux, Midam Kim Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

27 weeks ago22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable. 00:00 Introduction to AI Behavior Challenges 00:16 Welcome and Introduction to Louis Philip Morin 00:54 The Importance of Trust in AI 01:29 Understanding Now Assist Guardian 02:04 Challenges in AI User Experience 06:25 Dealing with Offensive and Toxic Content 10:11 Methods for Identifying and Handling Offensive Content 15:29 Cultural Sensitivity and Regional Differences 18:00 User Control and Transparency in AI 20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions Host - Bobby Brill Guest - Louis Philip Morin #servicenow #servicenowdemo #nowassist #nowassistguardian ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

32 weeks ago33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry. To view this podcast with audio captions, please watch on YouTube - https://youtu.be/mh8EZejKT4s Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI Guests - Eamon McErlean - VP and Global Head of Accessibility Tony Morales - Sr. Accessibility Inclusion Manager/Lead Host - Bobby Brill 00:00 Introduction to Accessibility 00:27 Meet Eamon McErlean 01:29 Understanding Accessibility at ServiceNow 02:32 Tony Morales' Journey 04:07 ServiceNow's Accessibility Initiatives 09:55 The Importance of Empathy in Accessibility 26:06 AI and Accessibility: A Game Changer 31:10 Conclusion and Final Thoughts See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Generative AI at ServiceNow with Mark Hopper 16:34

40 weeks ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon. Guest - Mark Hopper Host - Steve Miller Producer – Christopher Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

44 weeks ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes. 00:00 Introduction and Host Welcome 00:15 The Role of Writing in UX 01:27 The Importance of Words in UI 02:42 Content Design at ServiceNow 04:18 Challenges in Writing for Interfaces 05:54 Collaborative Content Creation 12:32 AI in Content Design 14:23 Advice for New Writers Guest - Carol Valdez Host - Bobby Brill For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

51 weeks ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into CWM’s development, future enhancements, practical use cases, and how to get started. Guest - Doug Page and Irene Vieth Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

1 year ago32:06